Customer Reviews for Dixie 24 Oil Change
(U-Haul Neighborhood Dealer)

262 reviews

4773 Dixie Hwy   Waterford, MI 48329

(248) 618-6884

Location Hours

  • Mon-Sat: 8 am - 5:45 pm
  • Sun: 10 am - 3:45 pm

Services at this Location:

Contact Us

(248) 618-6884

4773 Dixie Hwy
Waterford, MI 48329

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5:45 pm
  • Sun: 10 am - 3:45 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

patricia F. 
Rating:
5.0

Customer did not leave a comment.

Jeremy P. 
Rating:
1.0

Customer did not leave a comment.

DAVID W. 
Rating:
3.0

I was ready to do the online return if the facility was closed but they were open and the guy took over checking in the truck. We were charged the $20 "convenience" fee for someone, who was already at work, to do their job and that is not right!

Celina F. 
Rating:
4.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

The staff at this location provided amazing service. Helpful, informative and professional, I look forward to using them again in the near future.

Jean L. 
Rating:
5.0

Transaction was handled quickly and professionally.

Rich B. 
Rating:
4.0

Customer did not leave a comment.

Courtney S. 
Rating:
3.0

Customer did not leave a comment.

jack P. 
Rating:
4.0

Staff was very accommodating

Susan B. 
Rating:
5.0

Nice place but they didn't have a lot of moving stuff to purchase. You would think that these are high profit margin items. And the audience is hungry for that stuff.

Michael W. 
Rating:
5.0

Very easy to work with, they installed the tow dolly and un-installed it when I brought it back. They made my experience very pleasant.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

Theodore J. 
Rating:
5.0

Customer did not leave a comment.

Andrew C. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
1.0

Dirty and unfriendly

Zackery G. 
Rating:
2.0

Customer did not leave a comment.

STERLING B. 
Rating:
3.0

My pick-up location was changed by Uhaul and I was told I would receive a $50 credit. I did not receive that credit to my credit card. Chris Anderson 248-935-4365

Chris A. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
3.0

Customer did not leave a comment.

Bradley C. 
Rating:
5.0

Customer did not leave a comment.

Machelle K. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
1.0

The guy was Rude not very plight or helpful

Melinda B. 
Rating:
3.0

Have trucks available in the evenings!

Lamarr G. 
Rating:
3.0

Customer did not leave a comment.

Rakia K. 
Rating:
5.0

Only five minutes to drop off and get receipt.

James H. 
Rating:
3.0

Customer did not leave a comment.

Joseph I. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
3.0

System went down so I couldn't check my vehicle in and that took 45 mins to even reach a rep who basically said just leave it and hope for the best. Uhaul needs a better systrm

kendra M. 
Rating:
5.0

Let app user know ahead of time that second form of id is needed Eg passport or phone call

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Not charge them for sweeping out the trailer. It was given to me dirty

Joseph W. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
3.0

The equipment ant the pick up seemed old and out dated. I did everything on line before I went to the pick up and everything was fine. I get there and I had to redo most of the info including could not read my uploaded license so had to redo it. Frustrating.

Jerry D. 
Rating:
5.0

Nothing to add, it was quick and easy.

FRANKLIN R. 
Rating:
5.0

I went to Uhaul on Cass Lake Road and they were fully booked. They went online for me to find a truck for me from another location. Very helpful and great experience!

Don G. 
Rating:
5.0

Customer did not leave a comment.

Lewis K. 
Rating:
4.0

Most horrible treatment completely disrespectful denigrating was not a very bright person had his OWN viewpoints misrepresented overcharged and was threatening. Claimed he informed Uhaul the truck was stolen. I had asked to be advised Before Rental was due backso I could utilitilize more time Instead had to pay cash as he wasn't a uhaul dealer didn't have my credit card on file I'm to tired to continue call if you give a D@#$ 248-642-7494 MARTY I'M 75 YRS OLD

Martin C. 
Rating:
4.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Emma E. 
Rating:
2.0

guy came to door go key and walked back in rude

Jean G. 
Rating:
1.0

Brakes and steering on truck were bad. Put gas back in the truck when returned and they still charged me for gas $20.00. The truck only had a quarter of a tank to start with. My reservation got moved from place to place and I can't believe all the headaches. I will never rent from UHaul again. And I. Have a big move in 2 months

Leonard C. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP JAMES H. 
Rating:
5.0

Owner of the facility was friendly and the equipment was ready for me when I arrived. Great experience.

Mark N. 
Rating:
5.0

Customer did not leave a comment.

DENNIS PAUL D. 
Rating:
5.0

Easy check in process.

Karen W. 
Rating:
3.0

I ordered a appliance dolly to be with the truck on pickup. The location I picked the truck up doesn't even have appliance dolly's. So I was charged for renting the dolly and didn't even have the dolly to use.

Brian S. 
Rating:
5.0

Just dropped the trailer off, didn't talk to staff/see facility.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

The staff were excellent and everything went so smoothly. If I have to move anyone again I will be back.

David G. 
Rating:
4.0

Rob took care of me

JOSHUA JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Chet W. 
Rating:
3.0

Was tight to turn around In the lot

Kyle K. 
Rating:
5.0

Customer did not leave a comment.

ROBERT LEWIS B. 
Rating:
5.0

Customer did not leave a comment.

MARTIN PATRICK H. 
Rating:
5.0

Both employees at this location were great.

MICHELE ANN J. 
Rating:
5.0

Nothing. The gentleman there were very kind and helpful.

RYAN CLIFFORD W. 
Rating:
1.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

MARK CASTRO G. 
Rating:
3.0

Rental location was changed from where I was scheduled to pick the equipment up from. Scheduling process was horrible, and changed multiple times with many errors requiring a lot of phone calls and confusion.

FRANK DOUGLAS S. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP JAMES H. 
Rating:
3.0

The Trailer didn't have a tongue jack on it. As such, it made it very difficult to disconnect it from my truck when I was done with the rental which was after hours. A tongue jack is essential for a trailer of this size. Fortunately my back held up. Also, after completed the rental, I realized I was charged $59 a day as opposed to the $29 a day that I was quoted online.

RONALD RALPH H. 
Rating:
5.0

Small space for lobby but the friendly and efficient staff made up for it. Would use this location again.

JOSEPH G S. 
Rating:
2.0

Customer did not leave a comment.

TIMOTHY T B. 
Rating:
2.0

Not adequate space for trailers in tow. Attending rep was dirty and not customer friendly.

BUD AARON N. 
Rating:
1.0

I leased a 6'X12' trailer. I was not told that the gate was only 53".This did not suit my purpose. When I brought it back they would not swap it for a car trailer that was available that afternoon. Refuind?

FRAZER ANTHONY W. 
Rating:
1.0

The truck I went to pickup was not available. They told me truck was stolen and uhal was supposed to contact me. They never did! Ended up using smaller truck and had to make multiple trips. Not happy about this whole situation. Would not recommend or will not use uhal again!

JORDAN FREDERICK M. 
Rating:
3.0

Customer did not leave a comment.

TERRY L J. 
Rating:
5.0

Customer did not leave a comment.

LISA MARIE C. 
Rating:
5.0

Customer did not leave a comment.

Tiffany W. 
Rating:
5.0

Customer did not leave a comment.

LADIA LYNN D. 
Rating:
3.0

The guys were great. We walked in checked the equipment got our paperwork and they hooked it up. Provided a safety check of the lights and out the door we went. Returned same day and again met by the staff who asked how it did, disconnected the trailer and away we went.

MICHAEL RICHARD C. 
Rating:
2.0

No one there during business hours

BRUCE K. 
Rating:
3.0

The person who helped us let us go with chains hanging and when we arrived to the uhaul to get the height fixed, they told us that it shouldn't be like that as if I got stopped by police this would have been 1000 dlls ticket for going into traffic like that, since it was the first time I did this, I didn't know this requirement, so I got lucky.

DIANA GLORIA R. 
Rating:
3.0

Trailer tires were all supposed to be 65 psi they were 62,32,59,15 and the one tire would not hold pressure for more than 12 hours if that. I would check and it would be 12 or 15psi

ROBERT FRED M. 
Rating:
5.0

Drop the location in Florida

Rita C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
2.0

Don't forget extra equip

Adam B. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP JAMES H. 
Rating:
4.0

Have more trucks available at locations

JENNA MARIE L. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP JAMES H. 
Rating:
5.0

Great experience all around. Thanks guys!

AMANDA JANE B. 
Rating:
5.0

Definitely the first place I will go next time I need a truck.

JESSICA WENDRE V. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Timeliness (my pickup was an hour late)

NONE S. 
Rating:
5.0

More employees to speed up rental process. Just one person was working, he did an excellent job for being the only person working.

ANDREW JAMES F. 
Rating:
3.0

Customer did not leave a comment.

JONATHAN R W. 
Rating:
1.0

Waited for more that 40 minutes to get the truck with less that half tank gas, dog smell and heavy smoke odor.

ANTONIO-DARIO J. 
Rating:
4.0

Customer did not leave a comment.

CYNTHIA ANN C. 
Rating:
4.0

The gentleman I worked with was extremely helpful throughout the entire day

CHRISTOPHER GLEN C. 
Rating:
4.0

More signage to see the place from distance. I missed the place twice. Thanks.

Narayan J. 
Rating:
1.0

The location for drop off was almost to Detroit and we now live 25 minutes from Flint. We don't understand why we had to drive that far, using more gasoline than should have been needed, to drop off the trailer. Not happy with these arrangements at all.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

CHERYL KAY H. 
Rating:
5.0

Truck was clean and well maintained.

Amanda J. 
Rating:
3.0

Customer did not leave a comment.

ROBERT TERRY R. 
Rating:
5.0

They were great. I needed new wipers on my rental truck because where I picked it up from didn't bother to check them before I left. They changed them out for me. Made sure the tow trailer was nice and secure.

Kimberley S. 
Rating:
2.0

It's quite small. Not a great selection. It's an oil change place

JAIME THOMAS O. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
No reviews have been submitted for this location.

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