Customer Reviews for Dizaneal African Food
(U-Haul Neighborhood Dealer)

Rating:

2.0

Poor customer service

Rating:

3.0

The woman at this location was friendly and helpful. The Uhaul system was a failure on a couple of points. One huge difference was my pickup was at a different location from what I booked. Going too and from this location set me back about 2 hours. There were no packing blankets which I had ordered. The time to correct these two errors was an enfuriating hit to my schedule. I would not recommend Uhaul.

Rating:

5.0

Grate service flexible the for pick up and drop off , one thing I didn’t like is when you pick up the truck it’s not full gaged Gus then when you have to return you most return to the level you take it how will you be precisely to the same level of Gus you took it you can’t ?! I returned mind all most full when I picked it up was 3/4

Rating:

3.0

The key was very difficult to push into the ignition, took many tries by many ppl to push in. I had to make a call to customer service for support. Eventually one of the many bystanders that stopped to help got it in. The tire pressure was low from the dash messages and the windshield washer fluid low. I had event party equipment and the truck had dry mud. The key box pick up is located to high for someone especially when you have to line up the letters. The lock is so bulky and high very awkward to unlock.

Rating:

1.0

your company had experienced a communications problem during my move, which cost me countless dollars and inconvenience. I find that your whole operation was reprehensible, and if I had my time back, I would never of ever used U-Haul. I intend to follow up with a claim against your company

Rating:

5.0

Excellent attention from the lady in charge, respectful and patient.

Rating:

2.0

Unknown hidden charges are excessive. Not satisfied.

Rating:

1.0

The customer services person should not be this rude and they should not overly charge a customer

Rating:

2.0

The truck was filthy, the tank was on empty, and the truck could barely go over 40km/h.

Rating:

2.0

She started calling me before my drop off time and also refused me to use it for longer time and before drop off time she’s calling me and asking to drop it early mentioning U-haul is calling her and you need to come soon.

Rating:

5.0

The driver side mirror needs to be worked on as it needlessly swing while on motion and this is a safety hazard for drivers as they can’t see the rear side for good clearance before turning left.

Rating:

5.0

She was an amazing person and accommodated my needs!

Rating:

1.0

I feel like we were robbed by uhaul. We made a reservation for a cargo van for 4 days for an event we were doing. We had made a reservation over the phone to pick up for Wednesday the 19 (April) to the Sunday 23rd. When we went to pick up the uhaul, the cargo van was not there and upon looking up our reservation they said the representative on the phone had booked us for the wrong days. Instead, they gave us a truck which we did not ask for. We were told the total cost wouldn’t be over $350 and to use the truck. Upon returning the uhaul truck on Sunday our cost had soared to $470 and some odd dollars. We feel like uhaul completely took advantage of us as this was our first experience with them. We had gotten a call from a Domenic Paesanno the following day and let us know he would provide a discount in our emailed receipt. When I took a look at our receipt in my emails, there was no discount provided whatsoever. My first time experience with uhaul was absolutely horrible. If someone can please reach out to us and provide the discount we were told we’d have, so we don’t feel completely used and robbed , I would really really appreciate that. As of right now though, I would never recommend anyone I know to ever use this service. We used and payed for a big truck we never reserved or asked for or needed! Feeling really down with this whole experience.

Rating:

5.0

Great customer service and brand new equipment ... my best experience with uhaul so far

Rating:

5.0

Perfect experience

Rating:

1.0

I had hard time to find the address, the lady who was in the office wasn't helpful at all.

Rating:

5.0

Everything was great!!

Rating:

1.0

The store doesn't even exist, furniture pads were not included, truck was dirty, has damage that wasn't reported.

Rating:

5.0

excellent customer relation at this location, and the vehicle also in a very good condition, keep up good services

Rating:

2.0

Should have done safety inspections before giving the vehicle. Horrible experience as wipers blades needs to be changed and it was raining and on highway I wasn’t able to see anything.

Rating:

5.0

Check right turn light , needs liquid for windshield

Rating:

3.0

Allow more time for extension.

Rating:

3.0

The location was very close to my home which was great. The van had no gas. As I was driving the gas light came on. Upon returning the vehicle, I asked the lady the cost. She said everything was sent to my Email. But i did not receive anything. I also wanted to know what the cost was. I don't think this was an unusual request. She just kept saying that she sent everything to my Email. My husband and I followed her to check the vehicle to make sure everything was OK. As we were walking back to her store. My husband asked her for the cost and he told her we did not get the email. This turned into an argument with her and my husband, which she walked away from. She told him don't ever come back to her store. I went back to her store and told her I did not receive anything she sent. She kept saying I sent it I just have to look for it. What I don't understand is if I told her I didn't receive the email why did she not just say she will resend it. I even said to her I'm not calling you a lier. Finally she resent the receipt and i received it. This experience was horrible. She has no patience or customer service skills. I will rent from u-haul again, just not this location. I have actually used u-haul many times and have never had this problem.

Rating:

4.0

This location is a stone throw form my House and the lady there has always been very nice and helpful.

Rating:

1.0

Store owner was not friendly and quality of customer service was very poor.

Rating:

1.0

I drove my truck for 14.5 km and the lady denied to give my money back also forced me to put the gas in the truck for 15 km I drove. l mean REALLY SHE THREATENED ME WILL CHARGE MY CREDIT CARD FOR THE GAS MONEY. Then why did I paid $75 for less than 2 hours and per kilometre. I have to complain about this.

Rating:

5.0

I have no idea because I really liked the service, it was a great experience

Rating:

1.0

Poor customer service at location - the computer was not logged in even after 10 minutes of opening. The store location was a mess- middle of a clean up. The rental was given empty tank and I returned the same - yet I was charged. Terrible service and will not use Uhaul for my housing move

Rating:

5.0

Was everything good ,plus the lady really good help us with everything

Rating:

2.0

Have the agreed upon unit available at the agreed upon times

Rating:

5.0

Amazing customer service by the nice lady.

Rating:

2.0

Charged me for extra miles. Please refund.

Rating:

1.0

When I have booked uhaul , I have also booked trolleys and other supporting equipment which I could not get while I was picking up at this location. You should not have take booking if you don’t have stuff, it’s like giving someone hope and then disappointment. Seriously not ethical and really painful to move without equipment. The lady who was managing at the uhaul location did not know anything about on-boarding. She was like you have to log in by urself and everything Do it urself and really pathetic client experience. I would never recommend someone to get uhaul at this location for sure. Even she didn’t know how it works - like giving away keys or taking back . Don’t have much words rather than sheer unhappiness, ridiculous disappointment and totally non professional

Rating:

1.0

The operator does not have any of the equipment I had booked with my rental but she still charged me full price, forced me to come in the night before because she had 2 bookings for the morning I booked the truck and she only has one lock box. She then tried to charge me for an hour extra even though I returned the truck 15 minutes early, and because she had booked the same truck an hour before I was due to return it, I could not fill up the gas back to the 1/4 tank it was at when I rented it and I was charged the service fee, and for the gas. You can revoke this persons operator license as she does not know how to run the business.

Rating:

5.0

Very good service

Rating:

5.0

Nothing to complain it take me 5 minutes to get a uhaul at Islington, this the best place if u don’t want to wasting your time 😊

Rating:

4.0

Please try to get the van cleaned and windshield repaired. Thanks.

Rating:

1.0

Remove this location in general. It is in some random residential parking lot that never gets ploughed so when I went to get the truck we couldn’t get it out of the snow no matter how hard we tried. Y’all had to cal a tow truck for up and the whole experience lasted 4 hours and set us back majorly. When I called the person in charge of the location they were rude and mocked me for saying uh-uh (to confirm that I understood what they were saying). They weren’t helpful at all in telling me the location of the lockbox, which was nowhere near the trucks. It’s ridiculous and the whole experience was beyond upsetting.

Rating:

4.0

It will more safe if haul can install back view cameras in vehicles

Rating:

3.0

Firstly improve your customer services, and hiring maximum staff which can handle volume. Secondly I was not able to start the truck and had to waste my one hour in starting the truck that too without good assistance. Moreover I have yet not received any refund from the less miles driven?? What the hell could have gone right in my experience!! All was worst experience! I would rather prefer Home Depot van instead of U-Haul.

Rating:

1.0

They charge me twice when i call them hang up the phone. Fraud person money greedy people. Don’t want to work and steal money from the people like that. May be uhaul is better in other places but not on this location.

Rating:

3.0

I was over charge on the km . I did 25 km and i was charge 100 km .

Rating:

1.0

Bad service

Rating:

4.0

Very frustrating experience, from different pickup locations, drop off and my invoice. Please have someone call my cell. By the way the lady at the pickup location was a great help.

Rating:

5.0

She was very professional and helpfully I scrongly Recommend that location

Rating:

1.0

I was scheduled for a pick up and had to wait over an hour as the shop was closed to pick my truck up. Terrible experience! My previous reservation was cancelled automatically without any notice of cancellation. I expect a refund or credits for this poor experience.

Rating:

2.0

Service not good / truck is not clean especially the drivers seat

Rating:

1.0

The agent was rude and not willing to help.

Rating:

1.0

Their service was really bad and this was my worst experience I ever had . They charged me a lot unnecessarily and putted the over the price charge on my fee that was very unreliable and wierd for me .

Rating:

1.0

I was overcharged, your employee was rude and I would never recommend anyone to rent a vehicle from your company

Rating:

1.0

Inform your staff to be on time on their appointments. Find more suitable,clean and professional offices.

Rating:

2.0

O like the person whi was knowledgeable and kind. However it seems that the location doesn’t have the stock for accessories. I needed another dolly and my pads but they didn’t have them. Which by not having those made my Moving longer as had to improvise to protect my items tô move them in and out of truck . Gladly we extended the time to Move which almost went over time If you could help the location to have more accessories would be great.

Rating:

5.0

Very cooperative and clear in her communication .

Rating:

1.0

The lady at this location yelled at me that she does not give deposits back to call uhaul. She was beyond ignorant and is an absolute disgusting representative for uhaul. If I was uhaul I would shut her down immediately. She stated while I was on the phone with uhaul for my refund she couldn't process my return, it was uhauls system that wasn't working. I brought the truck back 24hrs early. My return wasn't processed until the next day at 3pm. At this point I had called uhaul 4 times and was on hold an hour each time just to be told she hasn't processed my return. Once my return was processed and I called uhaul a 5th time, it was stated that the disgusting lady said she gave me my deposit cash!!!!!! she ABSOLUTELY did NOT!!! NOR WAS I RETURNING TO HER TO GET IT! it took my uhaul worker on the phone to fix her damn mess!!!!! I am beyond disgusted, appalled, I can't believe she lied about my deposit, (this must not be the first time). Once uhaul by telephone fixed my refund I contacted this lady to confront her for lying and trying to steal my money, she swore at me, called me names and hung up on me. I STRONGLY suggest you investigate this location. If this was my 1st experience with uhaul, I would NEVER use you again because of her. As I have used uhaul for many years, I know this is unacceptable behaviour and it needs to be dealt with.

Rating:

1.0

Call me 2269268742

Rating:

1.0

The mobile pickup was not user friendly. Instructions are very confusing and took a very long time to figure out how to get the key for the truck. There is no contact number for customer support. Calling the general contact number for U-haul results in being put on hold forever for a simple question. Very frustrating. I will be sure to never use mobile pickup or return or recommend it for others.

Rating:

5.0

Everything is perfect.

Rating:

1.0

you guys should talk respect with your customer i