Customer Reviews for DJs Auto Clinic North
(U-Haul Neighborhood Dealer)

Rating:

2.0

Unfortunately the issue was primarily not having any individual there to help with the paperwork. Intentionally got there before closing and found it closed. The access within a store to get the key was not the best situation. Area was in a corner and relatively intimidating people around within the store not wanting to help. Finally got through it within this White Plains location but would never want to go through this location again.

Rating:

5.0

Very smooth process. Clean truck. Great experience. Thank you

Rating:

4.0

Angela was wonderful!

Rating:

5.0

NOTHING in my part everything was professional 💯 the young lady behind the counter was super nice

Rating:

3.0

The truck was in general not clean inside. The loading area was full of tree needles and in general not clean. The interior in the truck was also dirty. I would have expected a clean truck.

Rating:

5.0

People here were great helpful people thanks

Rating:

4.0

Expedite the reservation and pick up process.

Rating:

5.0

All good

Rating:

5.0

Very happy with entire experience. Friendly staff. Check-in was simple. Truck performed as advertised. Return couldn't have been more simple.

Rating:

5.0

No improvement needed. This location provides excellent customer service. Janet was amazing and made it very easy.

Rating:

4.0

An employee did not examine the vehicle personally with me or confirm the correct amount of gas in the tank. Everything else was perfect

Rating:

1.0

I was returned the truck 3 hours late they was supposed charge me for 2 day but they charge for 3 day no like this place at all

Rating:

4.0

5% oil remaining light was on. They need better maintenance. Everything else was great and I would give 5 stars except for this one item. Friendly fast service with no hassles

Rating:

5.0

Cab of truck smelled like smoke

Rating:

1.0

Have more experienced competent people servicing customers And a better organized well run or managed organization

Rating:

5.0

Returning online for key drop off is maddening. Use a live person for drop off and pick up. The New Rochelle NY location has outstanding customer service compared to white plains but both were good. We rented from both within a weeks time because one van moved South and my other daughter got a truck and moved North. My twins would recommend UHaul

Rating:

5.0

Friendly people they figure out the best deal you can get. Definitely go to them again.

Rating:

4.0

Only issue was the price of the gas at Shell gas station. I had to return the truck full so naturally I would use the Shell station to fill it . She’ll gas is always too expensive. Otherwise, everything went really well with the rental

Rating:

4.0

DJ's was great. They were helpful when I explained my main concern with the van. About 30 minutes into my trip, the tire pressure light lit up on the dashboard. I called Uhaul customer service and they were unhelpful, and tried to send me several miles out of the way to a Uhaul center to have them check the light/tires. I ended up taking the van to a gas station and checking the tire pressure myself, and putting air in the rear left tire (it was a little low). Once I filled the tire, the light remained on for the entirety of my trip. This was an added stressor and I was upset I had to deal with this, wondering if I may get a flat at any moment during the already stressful process of moving. DJ's was helpful in that they took my concerns into account, but I will not be renting from Uhaul again.

Rating:

5.0

Very nice and friendly staff.

Rating:

3.0

Their inventory of rentable materials is not accurate. I had to drive to a different location in order to receive my items. This inconvenience set me back nearly one hour.

Rating:

5.0

Location customer service was friendly and vehicle was ready and very clean

Rating:

2.0

When I arrived at the drop off, the gas station was open and the attendant had no idea what I was talking about in regards to the van return. After he made a call, he said "ok leave the keys and the guy will be back later." I did the online drop and gave the key to the attendant as there wasn't a drop box and then just hoped for the best.

Rating:

5.0

Thank you for everything! Without your help, I could not do what I planned to do yesterday. It was very comforting and pleasurable experience!. Have a blessed day today!

Rating:

5.0

Everything was great!

Rating:

4.0

Very hard to find at night, had to leave truck in a lot behind a gas station. No visible signs

Rating:

5.0

It would be nice to get a discount when you only rent for under 3 hours just a suggestion. It was a convenient location and process to rent to pick up a sofa from a store that did not offer shipping.

Rating:

5.0

Thanks for making my move a little bit easier!

Rating:

5.0

Friendly staff, very clean vehicle, and easy pick up and drop off.

Rating:

4.0

Drop off was ok, a little confusing as there is no drop box for the keys, but the attendant at the attached gas station took the keys and was helpful. This was not my preferred drop off location, as my primary drop off could not accept additional equipment. Overall, that was okay.

Rating:

5.0

Nothing at all needs to be done. Nice friendly helpful staff, great equipment. Have used this location over about 4 years. Always a great experience.

Rating:

5.0

Elizabeth was awesome - friendly, professional, and quick!

Rating:

3.0

We made reservations online and UHaul changed the location pickup and drop off with no notifications Very disappointing

Rating:

3.0

I was suppose to have a dolly, but there wasn't one. It was taken off the paperwork, but I was still charged for it. I was given a key by the person behind the desk, but wasn't told which truck was the one I had rented. I had to call the 800 number to get the license plate number to know which one and there were over 6 trucks on the lot and I had to get to the backs to check the license plates and all of them was flush on a wall. I also had problems with the app, so instead of driving off the property at 11:30am. I didn't leave until after 12pm. It was smooth sailing after that, but was seriously frustrated in the beginning.

Rating:

1.0

Was charged more then what they said truck returned at 4:00 and they said it was returned next morning they rip you off

Rating:

2.0

Very perfunctory minimal service. Staff busy and distracted. No one made eye contact the whole time I was there. I felt like I was annoying them.

Rating:

4.0

Make sure the truck works properly. When we turned the truck off, it would not restart. We had to call the rental site for assistance in getting it to start again. We did not turn the truck off for the rest of the day in fear that it might not start again.

Rating:

5.0

Great service and convenient

Rating:

4.0

all good

Rating:

5.0

In online reservation, I had requested a furniture dolly be supplied with the vehicle. We didn't receive a dolly, but we also were not charged for said dolly. That's fine. It was my fault for not checking whether the dolly was in the van before leaving the facility, but please review online requests before checkout

Rating:

5.0

Elizabeth was great. She checked us in efficiently and was extremely helpful and friendly. Everything went perfectly.

Rating:

1.0

Attendant didn't speak much English. Didn't know anything about a trailer return. Tight space, no indicated parking, a dump of old trucks and mechanical equipment. This was closest return point for me - A necessity. Otherwise - AVOID THIS PLACE.

Rating:

1.0

My order was screw up and they charge me TWICE. After I spoke to a customer service rep, they srew up my order again. I would not recommed UHAUL to anyone. If I ever need a moving truck, I would never again use UHAUL. UHAuL should improve costomer service and their online set up

Rating:

5.0

It was a great experience. No difficulties at all. Very impresssed with everything.

Rating:

5.0

This worked out well. When I need a van again I will come back. Thank you.

Rating:

5.0

I feel that 1,19 a mile, plus adding the gas is alot.

Rating:

3.0

Give exact details on parking for after hours drop off. Leave designated parking spaces with signs! Good idea.

Rating:

3.0

There was only one person working at this location and he had to tend to the cash register. He was unable to inspect my truck.

Rating:

5.0

Thanks!!