Customer Reviews for DML Auto
(U-Haul Neighborhood Dealer)

1,430 reviews

1001 Wilmington Pike   West Chester, PA 19382
(Next to Days Inn conference center at High st cutoff)

(610) 793-3543

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–11 am
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(610) 793-3543

1001 Wilmington Pike
West Chester, PA 19382
(Next to Days Inn conference center at High st cutoff)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4:30 pm
  • Sat: 8 am–11 am
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Rori M 
Rating:
5.0

Customer did not leave a comment.

Charles V 
Rating:
4.0

When I picked up the truck, the check engine light was on. It was after hours so I called road side assistance as I did not want to get stuck during the move process. I was told via phone that it was safe to drive. I am not sure how that was known via a telephone call. The cab was not cleaned prior to me picking it up.

WILLIAM V 
Rating:
1.0

The truck which I was provided had an odor of gas in the truck bed. The blankets in the truck were dirty with lollipops and lollipop sticks. After we loaded the truck, I went to start it and it didn't start. I called the location and they gave me an 800 number to call to get jumped to restart. We used our own cables instead. After unloading the truck, the truck didn't start AGAIN. We jumped it again and brought it back to the location (DML Automotive in West Chester, PA) at the designated time. I explained the issue and was told that truck did have a starter issue with the last person but they thought it was resolved. I am angry, I needed to rent a reliable truck, they knew it wasn't. I paid just like any other customer and I expect a fully functioning vehicle. I will never rent from this place or possibly U-haul again.

Debra V 
Rating:
5.0

The U-Haul manager on site in West Chester is very helpful and friendly. I will continue to rent from that location when I have future needs

Jeff H 
Rating:
5.0

Customer did not leave a comment.

Tyshia E 
Rating:
5.0

Limited selection of trailers but always have it ready for me. I do normally have to hook it up myself.

Jonathan B 
Rating:
5.0

Customer did not leave a comment.

Richard L 
Rating:
4.0

Customer did not leave a comment.

Larry B 
Rating:
3.0

I was told to being the truck back half full. When I got in the truck it was slightly below half full. I didn't think it made a difference. I added gas when I returned the truck and saw that the gas needle was right on half full. After I left I got my bill and saw they added an additional charge for 2 more gallon of gas. The invoice showed I was below half. Really shady move.

Joe L 
Rating:
5.0

Inform customers about how to pay tolls in places where there are no manned toll booths.

Nicholas B 
Rating:
5.0

The vehicle was clean, the service was excellent

Elva L 
Rating:
5.0

Customer did not leave a comment.

Christine C 
Rating:
5.0

Mason was so wonderful to us. We let him know that in the late 1980s-early 1990s, my grandfather and great uncle owned the gas station where this location is! We were using that can to help us move my grandfather. Mason and I had a nice conversation about that. Thank you! We will use this service again for any local moves we do.

Leslie B 
Rating:
5.0

Customer did not leave a comment.

Eric W 
Rating:
5.0

Customer did not leave a comment.

Cynthia R 
Rating:
5.0

App was cumbersome for return process

Sean M 
Rating:
5.0

Customer did not leave a comment.

Craig V 
Rating:
5.0

Great guys!!

ROSS F 
Rating:
5.0

Cannot think of anything to improve.

Jonathan B 
Rating:
5.0

Customer did not leave a comment.

David D 
Rating:
4.0

Customer did not leave a comment.

Joshua H 
Rating:
5.0

Incredible group of guys working inside the garage and the rental office. Very helpful knowledgeable great experience I will definitely be using them and I will tell all my neighbors as well. What a great outfit you guys have

PAUL S 
Rating:
5.0

Customer did not leave a comment.

Brandan B 
Rating:
5.0

Danny and Blaze (proprietor and customer service rep) were highly professional--courteous, accommodating, and knowledgeable. Was a great experience working with them. Great U-Haul ambassadors!

Linda I 
Rating:
4.0

The people at the location were pleasant. But the vehicle had 136,000 miles on it and it looked it. The cargo area was in poor condition and the location provided blankets (without charge) to cover the entire floor because I would not put belongings on the filthy bare floor. (When I first looked in there were globs of what looked like oil.) There were two very new looking trucks of the same size on the lot and I asked to use one of those. I was told that they were leased to others for one way use the next day. When I returned two days later on a Sunday, they were still on the lot. I rented a UHaul truck in Florida a few years ago for local use. That truck was in even worse condition. I will likely need a local truck again in a week. It won’t be a UHaul.

Larry S 
Rating:
5.0

Just be there for them if it is a weekend or Sunday rental, as you were for me!! Thanks so so much for making my experience easy and less stressful than normal. I truly appreciated it!!

Gweneth K 
Rating:
3.0

There was confusion and I was charged twice. I picked up the truck and said I'd come back a day later to get the car carrier, but then we got 8" of snow and the people I hired to move my stuff cancelled, I was a day and a half late. I went back and I was told they cancelled my car carrier, but kept my deposit and I had to rebook at twice the rate. I had to have the car carrier, so I paid again. On drop off in CHANTILLY VA I was told I had two outstanding open contracts and had been charged twice. It's still being sorted out. The people helping in West Chester were nice and helpful.

Mark S 
Rating:
5.0

Customer did not leave a comment.

Max S 
Rating:
5.0

Customer did not leave a comment.

Max S 
Rating:
5.0

Good customer service

Doug z 
Rating:
5.0

The van ran excellent and we had no mechanical issues on a 500 mile round trip.

Joseph S 
Rating:
5.0

Customer did not leave a comment.

Michael G 
Rating:
5.0

Knowledgeable and patient, ensured that the equipment was properly working and connected.

DANIEL C 
Rating:
5.0

Amazing customer service and support!

Katie M 
Rating:
5.0

The online check in process was cumbersome, repetitive, and borderline offensive.

Jay R 
Rating:
5.0

Very helpful at the last minute.

Scott F 
Rating:
5.0

Customer did not leave a comment.

Dennice S 
Rating:
5.0

Customer did not leave a comment.

Zachary L 
Rating:
5.0

Blaise was a nice young man to talk to about my rental this morning. He assured me that I could rent the truck one way which was very convenient rather than having to return it to the WC location.

Geneva C 
Rating:
5.0

Nothing, everything was very professional while being personable, reasonable and friendly. You made our moving job so much easier, thank you.

ed s 
Rating:
5.0

This is by far the best U-Haul I used. Close by, has the equipment needed, and the gentleman at the shop was pleasant and professional! Will definitely use again!

Mahmoud A 
Rating:
5.0

Customer did not leave a comment.

Tiffany H 
Rating:
5.0

Everyone was professional, quick to serve, and friendly. Thank you.

Michael R 
Rating:
5.0

They were great!

James M 
Rating:
5.0

Customer did not leave a comment.

ROSS F 
Rating:
4.0

Customer did not leave a comment.

Stephanie R 
Rating:
5.0

Drivers area was dirty. Oil change was needed.

Constantinos M 
Rating:
1.0

Scheduled 7:30am to pick up the vehicle, when I arrived at 7:30am had to wait for 10 minutes with NO other customers insight. I retuned the vehicle on Wednesday (11/22) at 6:58pm...Yet, still charged for the FULL rental...WOW THAT'S CRAZY! U-Haul should really consider finding another part for the area.

John S 
Rating:
5.0

Nothing ….Agent that checked me in was terrific ..welcoming and professional…

Dennis M 
Rating:
5.0

Customer did not leave a comment.

Shari K 
Rating:
5.0

Customer did not leave a comment.

Jonathan B 
Rating:
5.0

Alwasy a good experience at this dealer. Employee informative and easy to deal with

Joe W 
Rating:
5.0

Customer did not leave a comment.

Kevin L 
Rating:
5.0

Customer did not leave a comment.

Steven N 
Rating:
5.0

It ended up working out great for me, but I reserved a 20 foot truck online and they did not have one. Apparently the online ordering system isn’t accurate at all, as it let me order a 20 foot truck from there when they did not have one. They ended up having a 26 foot truck which worked out perfectly. The employee working provided excellent service, great customer service skills. Thank you, will recommend and use again if ever needed!

Chris P 
Rating:
5.0

Customer did not leave a comment.

Alex L 
Rating:
5.0

Customer did not leave a comment.

Erik R 
Rating:
5.0

The location and the staff were FANTASTIC- Great ppl!

Tricia K 
Rating:
5.0

Customer did not leave a comment.

Mark B 
Rating:
5.0

Friendly, helpful, great

Charles E 
Rating:
3.0

My U-Haul experience was very bad!

Kathleen G 
Rating:
5.0

Quick and efficient service

charles m 
Rating:
5.0

return was great

ed g 
Rating:
5.0

We did not go into the facility. The gentleman met us in the parking lot when he saw the truck pull in for drop-off. He was very pleasant and helpful.

Richard M 
Rating:
5.0

Customer did not leave a comment.

COLLEEN P 
Rating:
3.0

Limited parking available

michele d 
Rating:
5.0

Truck rental should include a handcart, and trucks should be equipped with USB phone chargers and audio connections.

stephen p 
Rating:
5.0

Blaise was unbelievably polite, helpful and quick. We've had issues with stressful equipment rental in the past, but at this location, things honestly couldn't have possibly been easier. We were treated politely, everything was explained in detail and both the pickup and dropoff processes were easy and fun with his help. Thank you so much for all the help!

James A 
Rating:
5.0

Customer did not leave a comment.

Wayne R 
Rating:
4.0

Customer did not leave a comment.

Tyler K 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
4.0

I disagree with the arbitrary fuel reading and subsquent billing of a fuel service fee and billing of 5 gallons of fuel at $6 per gallon. I picked the truck up with a quarter tank of gas and dropped it off with the same. Disappointed in the unexpected extra charges.

Scott S 
Rating:
5.0

Customer did not leave a comment.

Madalena S 
Rating:
4.0

Truck broke down after loading. It took 7 hours to get a mechanic and 2 tow trucks (the first one did not show) to deliver the loaded truck to the 20 mile destination.

Gregory W 
Rating:
5.0

Customer did not leave a comment.

Pauline M 
Rating:
5.0

No improvements needed. Your Service Representative on Saturday, August 15 was very professional and helpful. He suggested I check the size of the loading areas for two different trucks to help determine what would work best for me.

Jeff H 
Rating:
5.0

Customer did not leave a comment.

Elizabeth C 
Rating:
5.0

Friendly, efficient good service!

ANTHONY M 
Rating:
4.0

All good

Thomas M 
Rating:
5.0

Customer did not leave a comment.

dave b 
Rating:
5.0

Customer did not leave a comment.

Joseph M 
Rating:
5.0

Customer did not leave a comment.

Warren G 
Rating:
5.0

Customer did not leave a comment.

Nancy R 
Rating:
5.0

Customer did not leave a comment.

GLENN S 
Rating:
4.0

Driver side and passenger side of cab was dirty ( trash and sticky console).

Michael D 
Rating:
5.0

Customer did not leave a comment.

Edward M 
Rating:
5.0

Customer did not leave a comment.

Steve S 
Rating:
5.0

Customer did not leave a comment.

Olaf S 
Rating:
4.0

2 different rental agreements were made by Twin Locus Barns instead of one. I was contacted by U-Haul about picking up the second one. I told them it was a mistake made by TLB. So they cancelled the extra reservation. However they cancelled the wrong one so upon drop off they had the wrong truck info. My truck was 1/2 full and returned slightly above that but that info was cancelled. U-Haul charged me $48 for gas up to 7/8 full which was the truck I never rented in the first place.

Joshua R 
Rating:
4.0

The location was great but we originally reserved our 26 foot truck in downingtown and were notified last minute that they no longer had it available. This location was flexible in getting us a 20 foot truck at the time we needed for our move but it was an inconvenient location and we weren’t able to fit all our furniture and had to make 2 trips.

Andrew R 
Rating:
5.0

Customer did not leave a comment.

Devan D 
Rating:
5.0

Danny at the DML location is very knowledgeable and friendly. I'll definitely use this location again, even though a nearby competitor has a lower mileage rate for similar trucks.

Michael B 
Rating:
5.0

Customer did not leave a comment.

KEN K 
Rating:
1.0

I would never want to rent from here ever again. I spent to much money. I couldn’t drop off the truck to another U-haul location. I had to bring back to where I got it. Spent extra money for extra miles when I didn’t need too. Places like this shouldn’t have them. Even so say these U-haul truck are only for local use.

Aaron B 
Rating:
5.0

Customer did not leave a comment.

Elizabeth W 
Rating:
4.0

Customer did not leave a comment.

Joseph L 
Rating:
5.0

Very quick and easy

jennifer m 
Rating:
5.0

Customer did not leave a comment.

DAVID R 
Rating:
5.0

Customer did not leave a comment.

Raymond B 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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