Customer Reviews for DML Auto
(U-Haul Neighborhood Dealer)

1039 reviews

1001 Wilmington Pike   West Chester, PA 19382
(Next to Days Inn conference center at High st cutoff)

(610) 793-3543

Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 11 am
  • Sun: Closed

Services at this Location:

Contact Us

(610) 793-3543

1001 Wilmington Pike
West Chester, PA 19382
(Next to Days Inn conference center at High st cutoff)

Services at this Location:

Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 11 am
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Very efficient! Thank you!

Gunther L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A. 
Rating:
5.0

Was so easy to pick up and return process. Folks doing both made that possible. Thanks

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

John N. 
Rating:
4.0

It was a bit confusing getting through all the hoops with the 24/7 pickup, but DML was great. Everything was clear, Thanks to DML. Will use again.

Douglas A. 
Rating:
5.0

With COVID-19 here. I would of liked the seats vacuumed off. Also steering wheel wiped off with a antibacterial cloth. Knobs and handles. This would of taken only 10-15 minutes. This is my second one I rented this March both times they were not Clean.

Tracy C. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
2.0

Very little inventory. Did not bill correctly

Jerome I. 
Rating:
5.0

Process was quick, representative knew what he was doing. Smooth process

DAN G. 
Rating:
3.0

The return system is way to complex and we were unable to get it to work. We did call the 800# and after a very long hold did get a person who was polite and helpful.

Nathan B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Everything was excellent.

mICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Julianna S. 
Rating:
4.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Customer did not leave a comment.

Melissa H. 
Rating:
5.0

Awesome service. I was in and out very quickly and the truck ran great. The overall process was very simple.

Victoria G. 
Rating:
5.0

Easy and quick

Brian W. 
Rating:
5.0

We will always go to DML Auto for our Uhaul rentals going forward!

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN F. 
Rating:
5.0

Thank You Everything was just great.

DONALD K. 
Rating:
4.0

Our sales guy Daniel was great!

James G. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
4.0

Customer did not leave a comment.

SHANTHAN K. 
Rating:
5.0

Great staff and service.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

More New York Giants paraphernalia

Noel H. 
Rating:
4.0

I did not receive my furniture slides or my dolly.

Hanna D. 
Rating:
5.0

Appreciated the help setting up the trailer connections. Fast and efficient.

Kevin C. 
Rating:
5.0

These guys are great!

Christine H. 
Rating:
5.0

Customer did not leave a comment.

Samantha Y. 
Rating:
3.0

Customer did not leave a comment.

Marc M. 
Rating:
5.0

Customer did not leave a comment.

philp S. 
Rating:
5.0

DML is the most professional, most customer centric business I have ever run across. They are a fantastic U-Haul representative.

JOE R. 
Rating:
3.0

THE LATE NIGHT ONLINE PROCESS WENT WELL UNTIL THE KEY WAS NOT IN THE LOCKBOX . LUCKILY THERE WERE STILL MECHANCIS WORKING AFTER HOURS IN THEBUILDING, THEY TRIED TO FIND THE KEYS AND THEN FOUND THE OWNER. hE HAD PUT THE KEYS INO THE WRONG LOCKBOX. TOOK AN EXTRA 45 MINUTES THE RETURN WAS QUICK.

Andrew P. 
Rating:
5.0

The owner was helpful , well informed and chose the perfect vehicle for the project. On my own I would have rented something too big. They were great.

phoebe K. 
Rating:
5.0

The process was easy and very customer oriented. I am very satisfied with the service.

John Q. 
Rating:
5.0

Excellent experience from ordering online and then having to change the date, to picking it up and dropping back off. Very friendly and helpful as I had a few questions about the area where I was renting.

Douglas S. 
Rating:
4.0

Customer did not leave a comment.

Ernie D. 
Rating:
5.0

Customer did not leave a comment.

Jessica F. 
Rating:
5.0

And very friendly.

RICHARD B. 
Rating:
4.0

Customer did not leave a comment.

Kirste D. 
Rating:
5.0

Customer did not leave a comment.

Jackie K. 
Rating:
5.0

Customer did not leave a comment.

HARRY J. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Easy process, clean vehicle, young man at the desk was professional and friendly.

Wendy M. 
Rating:
5.0

Great customer service!!!!

LISA W. 
Rating:
5.0

Truck was in excellent shape - given the covid situation the truck could have been a little cleaner - I found animal hair on seats and bowl on floor behind the seat and bugs all over wind shield. 20 minutes of clean up prior to trip and I was good to Go. Given th truck was new and good on gas it made it a pleasant affordable trip to move into an apt.

Dave A. 
Rating:
5.0

Always call here first

Andy C. 
Rating:
5.0

Customer did not leave a comment.

Jeanette F. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
3.0

I booked a 10' truck and they switched to a cargo van without letting me know. they said they called but I never got the message. Little disappointed.

Bianca I. 
Rating:
5.0

Really good experience. Truck's "Check Engine" light was on which was a little concerning, but truck ran fine.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Nancy F. 
Rating:
4.0

Customer did not leave a comment.

Ryan P. 
Rating:
4.0

Customer did not leave a comment.

Randolph S. 
Rating:
5.0

Customer did not leave a comment.

Mark Q. 
Rating:
4.0

Customer did not leave a comment.

Stephanie O. 
Rating:
4.0

Daniel was great! Awesome customer service, great location.

Benita B. 
Rating:
5.0

When i called for information the employee was very helpful, and picking up the van early am via the app went very smoothly.

PETE C. 
Rating:
2.0

Your 24/7 pick up is horrendous! We sat outside of the shop for over an hour trying to get the verification check in app to work. First it couldn't verify the code wit received in the email to create an account that it couldn't find our “location” using our phone finally it couldn't verify our ID live so we had to call uhaul customer service Where we found out even after typing in the correct phone number of alternate contact it called incorrect numbers. Customer service took over 30mins to talk to someone. Than after that the lock box wouldn't close when we went to return the keys. Overall we wasted hours trying to get the key and than also the return was more difficult that it should be. It cause delays in all our pick up times with people. We will never use the after hour rental process again!

Craig O. 
Rating:
5.0

Customer did not leave a comment.

Emma B. 
Rating:
5.0

Customer did not leave a comment.

KHALID B. 
Rating:
5.0

Customer did not leave a comment.

DIANE G. 
Rating:
5.0

Too much on the phone to sign out & return Very time consuming

Constance C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT P. 
Rating:
5.0

I have rented UHaul trucks/cargo-vans from DML Auto at least three times in the last two years. They are friendly and polite; easy to work with. Highly recommend. B

BRAD M. 
Rating:
3.0

I was charged for the use of a dolly and furniture pads I never received. Also didn't opt in for insurance but was charged for it.

Curt M. 
Rating:
3.0

Customer did not leave a comment.

Erick Q. 
Rating:
5.0

Customer did not leave a comment.

ANDY F. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
4.0

Nothing. Great experience. Super easy to deal with. Nice guy at the counter.

Sharon R. 
Rating:
2.0

I dropped off the truck at ten am. I was told to just give the man the key andI could go. No one checked for damage, cleanliness, mileage which made me nervous as there are no u haul signs, just a repair station. I was told they would email my receipt in 30 min. At noon we called them because I had no receipt email. 5 min later I had my receipt with check in at 12:15 pm. Yes it was Coventry to just drop off the truck, but I would have felt better if they checked for damage, fuel level etc. before I left.

anthony M. 
Rating:
5.0

Nothing in particular.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Dariusz G. 
Rating:
5.0

Customer did not leave a comment.

Karen F. 
Rating:
5.0

Great customer service, friendly and efficient.

masuraha V. 
Rating:
5.0

Customer did not leave a comment.

RANDY W. 
Rating:
3.0

a few very minor things left in cab from prior rental. all else went smooth and fine

Thomas S. 
Rating:
4.0

Check-in was quick and easy. They did a good job with the reservation.

Carmine A. 
Rating:
4.0

I have used them twice now and both times have had a very positive experience. People are friendly and helpful. The equipment was in very good condition.

tom F. 
Rating:
5.0

All Good!

Dimitrios S. 
Rating:
5.0

A moving dolly would have been helpful but it certainly didn't affect the excellent customer experience!

Kathleen C. 
Rating:
5.0

Customer did not leave a comment.

Shane B. 
Rating:
4.0

The guy at the desk was very accommodating and made the experience seamless and stress free.

Mark F. 
Rating:
5.0

Great experience all around! Thank you!!

JAMES M. 
Rating:
5.0

All good. Truck ready on time. Clean. Final invoice sent timely.

Roger D. 
Rating:
5.0

Quick service, great hospitality, clean safe truck, and after hour key drop was convenient too!

kenneth R. 
Rating:
5.0

Customer did not leave a comment.

RON S. 
Rating:
5.0

Great, friendly service on a same day request for a truck.

DANIEL K. 
Rating:
5.0

Customer did not leave a comment.

KYLE C. 
Rating:
5.0

Super easy drop off - the person working grabbed the keys and that was it!

Edward O. 
Rating:
5.0

Customer did not leave a comment.

MIKE N. 
Rating:
5.0

Everything was great, no problems.

Nicholas C. 
Rating:
4.0

The app could not locate my location when I brought the truck back, I had to call to check in which comes with a charge but it was waved. Not sure why I was charged $4.50 to pay with a credit card. It is the only option since I had to provide it during booking...the final charge isn't calulated until the final mileage is calculated and my return time was after the location was closed.

Pete S. 
No reviews have been submitted for this location.

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