Customer Reviews for Doll Furniture Co Inc
(U-Haul Neighborhood Dealer)

2,856 reviews

400 N Beech St   Normal, IL 61761
(Corner of Ft Jesse Rd & Beech St)

(309) 862-2865

Office Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: 8 am - 11 am
Special Operating Hours
  • 8/4/2025: Closed
  • 8/22/2025: 8:00 am - 11:00 am
  • 8/23/2025: Closed

Services at this Location:

Contact Us

(309) 862-2865

400 N Beech St
Normal, IL 61761
(Corner of Ft Jesse Rd & Beech St)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: 8 am - 11 am
Special Operating Hours
  • 8/4/2025: Closed
  • 8/22/2025: 8:00 am - 11:00 am
  • 8/23/2025: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent folks to work with. TRuck was ready when I picked it up.

William M 
Rating:
1.0

Unless you want broke down equipment, equipment that'll ruin your property, then sure take the risk. Not to mention the equipment you have to jump every single time you try to start it, because it won't start. Also, they don't keep things clean. *BEWARE*, keep away from. UHAUL at all costs.

william m 
Rating:
2.0

You need a bigger place. Store was crowded with items for rent or for sell. Also need to update computer system so it doesn't crash so much.

REBECCA W 
Rating:
4.0

Customer did not leave a comment.

Dekitha J 
Rating:
5.0

Customer did not leave a comment.

James B 
Rating:
4.0

Customer did not leave a comment.

Maggie S 
Rating:
5.0

quick andeasy

Mitchell H 
Rating:
5.0

Customer did not leave a comment.

VERNON G 
Rating:
5.0

I love having a small, neighborhood dealer who I know and have worked with repeatedly.

Forrest H 
Rating:
5.0

No improvements, great service!

Clark O 
Rating:
5.0

Customer did not leave a comment.

butch c 
Rating:
5.0

Nmb1

Dragan P 
Rating:
5.0

Great service; the owner is helpful and friendly.

Mark C 
Rating:
5.0

This place is fantastic! The staff is super friendly, and the equipment is always clean and in great shape. It’s definitely my go-to spot for U-Haul rentals!

Steven S 
Rating:
5.0

I love having a friendly, neighborhood place to rent from.

Forrest H 
Rating:
5.0

Customer did not leave a comment.

Ryan L 
Rating:
5.0

Great location, easy to reserve.

Teri H 
Rating:
5.0

Not a darn thing. Great people, great operation.

James P 
Rating:
5.0

Did all reservation pickup and return by phone. Everything worked great.

Michael P 
Rating:
3.0

Was easy to drop off vehicle.

John D 
Rating:
5.0

quick and easy

Mitchell H 
Rating:
5.0

Customer did not leave a comment.

Erin E 
Rating:
5.0

Quick and easy

Mitchell H 
Rating:
5.0

Excellent customer service and overall conversation. Great job!

Cordell S 
Rating:
5.0

quick and easy

Mitchell H 
Rating:
5.0

Customer did not leave a comment.

CARROLL K 
Rating:
5.0

Take the 100 dollar hold off prepaid cards 🤗

JONAE V 
Rating:
5.0

James went above and beyond with his customer service! I will definitely rent at the doll furniture on Beech st. in Normal the next time I need a truck!

Ali A 
Rating:
5.0

Customer did not leave a comment.

Amanda B 
Rating:
5.0

Customer did not leave a comment.

JOsef J 
Rating:
5.0

Customer did not leave a comment.

LINDSEY S 
Rating:
5.0

Guy at the desk was super helpful, great shop

Matthew C 
Rating:
3.0

Customer did not leave a comment.

DARYL G 
Rating:
5.0

Customer did not leave a comment.

DANIEL V 
Rating:
5.0

Customer did not leave a comment.

Julide K 
Rating:
5.0

Terrific service. Explained everything involved in the rental and clear instructions for return. Would recommend this location to others and will use this location again. Thank you.

Katina K 
Rating:
5.0

Customer did not leave a comment.

Ryan H 
Rating:
5.0

Excellent carefree experience that you only get with a local store. Highly recommend

Rich C 
Rating:
5.0

Customer did not leave a comment.

Dennis H 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS C 
Rating:
4.0

Customer did not leave a comment.

Michael N 
Rating:
5.0

A friendly and helpful neighborhood U-Haul dealer. I've rented vans for business from him for several years now and everything goes very smoothly. Hightly recommended!

Forrest H 
Rating:
5.0

Customer did not leave a comment.

butch c 
Rating:
5.0

Super easy, convenient, and friendly staff.

Joseph B 
Rating:
5.0

Customer did not leave a comment.

Lynn W 
Rating:
5.0

Customer did not leave a comment.

Kyle H 
Rating:
4.0

Customer did not leave a comment.

BAILEY L 
Rating:
5.0

The truck was very clean well maintained and the guy who rented it to me was very nice clean cut and very professional. I would definitely recommend this location.

John G 
Rating:
5.0

Customer did not leave a comment.

butch c 
Rating:
5.0

Excellent customer service.

DARYL C 
Rating:
4.0

No personnel available.

Brian S 
Rating:
4.0

They helped hook up the trailer and I was on my way in no time. Good service.

Terry L 
Rating:
5.0

Great experience, was greeted at the door upon arrival, In and out and ready to move! Would recommend.

JUSTIN A 
Rating:
5.0

Customer did not leave a comment.

Brittany C 
Rating:
5.0

Great service. Had what we needed and none of the paperwork like the UHaul places. Highly recommend. Will be back. Thank you

lou t 
Rating:
5.0

Quick and efficient service.

Jeffrey F 
Rating:
5.0

Jim was super great, knowledgeable, professional and experienced.

Rob H 
Rating:
5.0

The owner, who wrench your vehicles and takes care of the shop and his family does a great job you couldn’t ask for a nicer guy. I want to thank you very much.

Christopher M 
Rating:
5.0

Customer did not leave a comment.

JEFFREY F 
Rating:
5.0

quick and easy

Mitchell H 
Rating:
5.0

Great place to rent!

Tim E 
Rating:
5.0

Staff was friendly and helpful. Reserving, pickup and returning were all convenient and quick.

Brad W 
Rating:
5.0

quick and easy

Mitchell H 
Rating:
4.0

The cab wasn’t entirely clean. There was some popcorn on the left side of the driver’s seat that easily have been cleaned before we used it, but it wasn’t “all over.” The windshield was very buggy outside and filmy inside.

DEREK S 
Rating:
5.0

All was good. Cruise control and a back-up camera would be appreciated.

Robert L 
Rating:
5.0

James is always easy to work with and easy to talk to. Hi highly recommend his location. Mike P

Michael P 
Rating:
5.0

James made my experience very fast and easy, renting it and getting it returned. Smooth as silk!!!

lori b 
Rating:
5.0

Customer did not leave a comment.

Aimee H 
Rating:
5.0

Great to work with!

Stacey H 
Rating:
3.0

Customer did not leave a comment.

Douglas W 
Rating:
5.0

Very friendly

Marcus R 
Rating:
5.0

Excellent all around.

Michael P 
Rating:
5.0

quick and easy

Mitchell H 
Rating:
5.0

Truck leaked oil on our driveway. Would be great if that could be fixed.

Michael N 
Rating:
5.0

Mobile app is very clunky when trying to return the equipment. Had to repeat some steps and take pictures more than once.

Tom A 
Rating:
5.0

quick and easy

Mitchell H 
Rating:
5.0

Customer did not leave a comment.

Andrew A 
Rating:
4.0

Customer did not leave a comment.

Steven F 
Rating:
5.0

Excellent customer service. The first place I look to when renting a trailer.

Randy D 
Rating:
5.0

The man at Doll Furniture was extremely helpful and saved me a lot of time. I really appreciate him showing up early and seeing me and helping me

Zach F 
Rating:
5.0

Customer did not leave a comment.

John D 
Rating:
4.0

Customer did not leave a comment.

David M 
Rating:
2.0

This location is kind of in the middle of a neighborhood. Be careful if you are driving a bigger truck and aren't used to it. There was nobody there and I'm pretty sure I got the last spot to drop off my truck. I wasn't expecting much other than to drop off the truck, and it was just a large gravel lot.

Adam W 
Rating:
5.0

The rental was promptly handled, no wait time. I was provided instructions and out the door. excellent customer service.

Kimberly P 
Rating:
5.0

I don't have any complaints with the location. I was an hour late to the pick up and had trouble with the 24/7 service. I was on the phone about 30 minutes before the reservation could be changed so that I could initiate the pickup. The whole point of me doing the 24/7 was so that I didn't have to be there at a certain time.

GEORGE C 
Rating:
5.0

James was great! He was kind, courteous and professional. Would be happy to use this service again.

Debbie G 
Rating:
5.0

Customer did not leave a comment.

Rochelle G 
Rating:
5.0

The owner really went beyond to get the contract when the system was not working. Went manually and make some calls. Outstanding service. However the trail rent with Kern Mattress Outlet was the opposite. Bad commitment, never show up and delayed my trip. I was success until Uhaul agent did by phone.

Alejandro D 
Rating:
5.0

quick and easy

Mitchell H 
Rating:
5.0

Customer did not leave a comment.

derrick j 
Rating:
5.0

Customer did not leave a comment.

Mary R 
Rating:
5.0

It’s the best place in Bloomington normal to rent a U-Haul. Thanks for everything you guys do.

Les M 
Rating:
5.0

Customer did not leave a comment.

Carol G 
Rating:
5.0

Customer did not leave a comment.

Betty N 
Rating:
5.0

Customer did not leave a comment.

Myron S 
Rating:
5.0

it was ready when we got there, and not expensive at all

saul b 
Rating:
5.0

Customer did not leave a comment.

Christopher J 
Rating:
5.0

my pickup location was changed by U- haul that changed my plans to use the trailer however, that was ok. I understand that sometime you might have to change location to get the right equipment you want to rent it This change did work out because the folks that help me get the trailer hooked up and on my way were great people too work with. They made sure I had everything I needed and answered all my questions. However, The folk on the south side of Bloomington could learn some customer service skills form the folk on Beech St. in Normal.

BRIAN S 
Rating:
5.0

Customer did not leave a comment.

keith l 
Rating:
5.0

Customer did not leave a comment.

Rob H 
No reviews have been submitted for this location.
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