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ray m
Customer Reviews for Doll Furniture Co Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
quick and easy
Mitchell HN/A. Great experience. They made things quick, easy, and provided very nice recommendations for care of the vehicle.
Jackson GI attempted to reserve online for a pickup and a car hauler trailer, only to find that the site DID NOT CLARIFY that this location ONLY has the pickup truck and NOT the needed trailer! I had to go to ANOTHER location to get the trailer. NO OTHER LOCATION IN TOWN HAD PICKUP TRUCKS! I see no reason to NOT allow Car Hauler trailers at this location. The people here were accomodating and made their portion of the rental very pleasant. HAVING TO GO TO 2 LOCATIONS TO GET MY EQUIPMENT WAS NOT VERY PLEASANT, AND IN FACT VERY INCONVENIENT!
John Lquick and easy
Mitchell HJames was very nice and helpful in getting us the rental truck and explained everything !!! Keep up the great work !!
Bruce AExcellent folks to work with. TRuck was ready when I picked it up.
William MUnless you want broke down equipment, equipment that'll ruin your property, then sure take the risk. Not to mention the equipment you have to jump every single time you try to start it, because it won't start. Also, they don't keep things clean. *BEWARE*, keep away from. UHAUL at all costs.
william mYou need a bigger place. Store was crowded with items for rent or for sell. Also need to update computer system so it doesn't crash so much.
REBECCA Wquick andeasy
Mitchell HI love having a small, neighborhood dealer who I know and have worked with repeatedly.
Forrest HNo improvements, great service!
Clark ONmb1
Dragan PGreat service; the owner is helpful and friendly.
Mark CThis place is fantastic! The staff is super friendly, and the equipment is always clean and in great shape. It’s definitely my go-to spot for U-Haul rentals!
Steven SI love having a friendly, neighborhood place to rent from.
Forrest HGreat location, easy to reserve.
Teri HNot a darn thing. Great people, great operation.
James PDid all reservation pickup and return by phone. Everything worked great.
Michael PWas easy to drop off vehicle.
John Dquick and easy
Mitchell HQuick and easy
Mitchell HExcellent customer service and overall conversation. Great job!
Cordell Squick and easy
Mitchell HTake the 100 dollar hold off prepaid cards 🤗
JONAE VJames went above and beyond with his customer service! I will definitely rent at the doll furniture on Beech st. in Normal the next time I need a truck!
Ali AGuy at the desk was super helpful, great shop
Matthew CTerrific service. Explained everything involved in the rental and clear instructions for return. Would recommend this location to others and will use this location again. Thank you.
Katina KExcellent carefree experience that you only get with a local store. Highly recommend
Rich CA friendly and helpful neighborhood U-Haul dealer. I've rented vans for business from him for several years now and everything goes very smoothly. Hightly recommended!
Forrest HSuper easy, convenient, and friendly staff.
Joseph BThe truck was very clean well maintained and the guy who rented it to me was very nice clean cut and very professional. I would definitely recommend this location.
John GExcellent customer service.
DARYL CNo personnel available.
Brian SThey helped hook up the trailer and I was on my way in no time. Good service.
Terry LGreat experience, was greeted at the door upon arrival, In and out and ready to move! Would recommend.
JUSTIN AGreat service. Had what we needed and none of the paperwork like the UHaul places. Highly recommend. Will be back. Thank you
lou tQuick and efficient service.
Jeffrey FJim was super great, knowledgeable, professional and experienced.
Rob HThe owner, who wrench your vehicles and takes care of the shop and his family does a great job you couldn’t ask for a nicer guy. I want to thank you very much.
Christopher Mquick and easy
Mitchell HGreat place to rent!
Tim EStaff was friendly and helpful. Reserving, pickup and returning were all convenient and quick.
Brad Wquick and easy
Mitchell HThe cab wasn’t entirely clean. There was some popcorn on the left side of the driver’s seat that easily have been cleaned before we used it, but it wasn’t “all over.” The windshield was very buggy outside and filmy inside.
DEREK SAll was good. Cruise control and a back-up camera would be appreciated.
Robert LJames is always easy to work with and easy to talk to. Hi highly recommend his location. Mike P
Michael PJames made my experience very fast and easy, renting it and getting it returned. Smooth as silk!!!
lori bGreat to work with!
Stacey HVery friendly
Marcus RExcellent all around.
Michael Pquick and easy
Mitchell HTruck leaked oil on our driveway. Would be great if that could be fixed.
Michael NMobile app is very clunky when trying to return the equipment. Had to repeat some steps and take pictures more than once.
Tom Aquick and easy
Mitchell HExcellent customer service. The first place I look to when renting a trailer.
Randy DThe man at Doll Furniture was extremely helpful and saved me a lot of time. I really appreciate him showing up early and seeing me and helping me
Zach FThis location is kind of in the middle of a neighborhood. Be careful if you are driving a bigger truck and aren't used to it. There was nobody there and I'm pretty sure I got the last spot to drop off my truck. I wasn't expecting much other than to drop off the truck, and it was just a large gravel lot.
Adam WThe rental was promptly handled, no wait time. I was provided instructions and out the door. excellent customer service.
Kimberly PI don't have any complaints with the location. I was an hour late to the pick up and had trouble with the 24/7 service. I was on the phone about 30 minutes before the reservation could be changed so that I could initiate the pickup. The whole point of me doing the 24/7 was so that I didn't have to be there at a certain time.
GEORGE CJames was great! He was kind, courteous and professional. Would be happy to use this service again.
Debbie GThe owner really went beyond to get the contract when the system was not working. Went manually and make some calls. Outstanding service. However the trail rent with Kern Mattress Outlet was the opposite. Bad commitment, never show up and delayed my trip. I was success until Uhaul agent did by phone.
Alejandro Dquick and easy
Mitchell H