Customer Reviews for Doll Furniture
(U-Haul Neighborhood Dealer)

2,440 reviews

400 N Beech St   Normal, IL 61761
(Corner of Ft Jesse Rd & Beech St)

(309) 862-2865

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: 8 am - 11 am

Services at this Location:

Contact Us

(309) 862-2865

400 N Beech St
Normal, IL 61761
(Corner of Ft Jesse Rd & Beech St)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 3 pm
  • Sat-Sun: 8 am - 11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Fred C. 
Rating:
5.0

easy to work with

Mitchell H. 
Rating:
5.0

This was a great location. With the ease of getting the 15' truck after hours, getting the keys was pretty easy also. I would recommend updating your pictures of the vehicle. Overall, great!!

Rosa K. 
Rating:
4.0

Customer did not leave a comment.

Carmel K. 
Rating:
4.0

Easy check-in. A little more complicated to check-out. Just takes a few minutes longer to do the automated process than an in-person one.

John S. 
Rating:
3.0

Customer did not leave a comment.

ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

Jonathan J. 
Rating:
5.0

Truck was old and we had problems. Wouldn't start numerous times. Windshield moulding came out, we had to duct tape back in. Used two quarts oil. Transmission had issues. Air conditioning and radio cut in and out.

Douglas U. 
Rating:
5.0

Customer did not leave a comment.

Jon L. 
Rating:
5.0

I had a truck booked with a competitor, and the day of the move, they had no truck. Doll Furniture U-Haul was wonderful—so helpful and capable. What a great experience.

Abigail E. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
4.0

Customer did not leave a comment.

Kristen B. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

Customer did not leave a comment.

Robin R. 
Rating:
5.0

The app would not accept a photo of the mileage and fuel gage upon return. I had to call a friend to come and try with her phone to complete the return. The app allowed me to take a photo but the photo never uploaded. The continue button became clickable like I did upload a photo but then the app gave an error message that a photo must be attached. I wasted 30 min trying to return the truck on a day that I just took 12 hours to mov a 5 bedroom house.

Michael R. 
Rating:
3.0

Customer did not leave a comment.

Dennis M. 
Rating:
5.0

Jason was awesome, he gave me few different options I wasn't aware of. Great communication and experience overall.

Dejan T. 
Rating:
5.0

Customer did not leave a comment.

Thomas V. 
Rating:
5.0

Customer did not leave a comment.

RALPH M. 
Rating:
5.0

nothing more

Orlyn E. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Khiera A. 
Rating:
5.0

Was very pleased...

Roger B. 
Rating:
5.0

Customer service was excellent. He was flexible with what I needed so everything went smoothly. Went above and beyond to make sure everything worked for me.

Christopher L. 
Rating:
5.0

Easy, convenient, and folks were friendly!

KAREN B. 
Rating:
5.0

Customer did not leave a comment.

Gary T. 
Rating:
5.0

Great place! Fast service! Friendly staff!

Wayne G. 
Rating:
5.0

Customer did not leave a comment.

Kevin H. 
Rating:
5.0

Nice jobs

Pele B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
4.0

Always Too easy to work with.

Mitchell H. 
Rating:
4.0

Customer did not leave a comment.

Donald E. 
Rating:
5.0

That was such an easy rental! I was worried because I couldn't pick up truck during business hours but it was so easy! Instructions were step by step.

Deborah P. 
Rating:
4.0

Have more dollies available

Lori D. 
Rating:
5.0

Customer did not leave a comment.

Trisha L. 
Rating:
5.0

Friendly service and extremely helpful. One of the best and easiest experiences I've had at a Uhaul locations. Thanks for the easy rental.

Mark T. 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
5.0

James does a fantastic job in renting the trucks. He is totally committed to customer service! He gets you on your way quickly; this is very important and very much appreciated.

Douglas W. 
Rating:
1.0

Customer service from your call center was terrible. I was not able to pick up at the location I requested and was asked to drive an extra 40 miles to do so and again to return the trailer. Then I was recommended a different trailer to save money that was inadequate for my needs. At no time was any compensation offered for these inconveniences and customer service was helpful in any way. I will not be recommending uhaul to anyone.

Jayson S. 
Rating:
4.0

the service representative was very friendly and professional

Martin L. 
Rating:
5.0

Customer service was impeccable. 10/10

Julia B. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Mobile pickup was great. Took us a few minutes because we had never done it before, but I liked being able to return it at 10 pm.

Brent B. 
Rating:
5.0

Customer did not leave a comment.

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

Margaret C. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
5.0

Customer did not leave a comment.

Doug W. 
Rating:
3.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

My experience was great. I've used you guys before and had no problems

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

Sarah C. 
Rating:
5.0

Always nice to do business with them

John V. 
Rating:
5.0

Again the only issue I had was with UHaul changing my pickup location at the last minute

Tom B. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Linda B. 
Rating:
5.0

Every thing was excellent and perfect. I love Uhaul for moving and helped many friends' moving recommending or driving uhaul.

Mukund K. 
Rating:
5.0

Customer did not leave a comment.

KAITLIN B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer E. 
Rating:
5.0

Customer did not leave a comment.

Ryan A. 
Rating:
5.0

Customer did not leave a comment.

Ricky B. 
Rating:
5.0

Can't improve on excellence!

Deborah B. 
Rating:
3.0

Customer did not leave a comment.

Nicole D. 
Rating:
5.0

Always great to work with.

James F. 
Rating:
5.0

Keep up the great work!

Steven S. 
Rating:
3.0

Customer did not leave a comment.

Shane T. 
Rating:
5.0

Our only complaint was, with this being our first time using it, there was no warning about needing to take internal pictures prior to dropping off the key. We had already put the key in the drop box and then the return process asked for lots of pictures of the inside of the vehicle. We did our best, but without the key we couldn't completely satisfy that need. So if there were something to let you know to start the return process before exiting the vehicle, that'd be nice.

Nick S. 
Rating:
5.0

always easy to work with

Mitchell H. 
Rating:
5.0

Great Location!!!

PAMELA P. 
Rating:
5.0

Customer did not leave a comment.

Jessica O. 
Rating:
5.0

Customer did not leave a comment.

Nicholas W. 
Rating:
5.0

Furniture pads needed washed. They were covered in cat hair, not the end of the world but other than that everything was great!

Cody C. 
Rating:
5.0

Customer did not leave a comment.

DAVE B. 
Rating:
3.0

They had many different size trucks on their lot, and I wanted to upgrade too the next size. I was told No.. Those trucks are local only.. and I had to go 70 miles.

Roger B. 
Rating:
5.0

Excellent!

Troy M. 
Rating:
5.0

Quick, convenient and price is always right.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

George V. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

The folks at Doll Furniture in Normal couldn't have been nicer or more helpful. The vehicle (van) was ready, immaculate and perfectly maintained. I would recommend this location highly, and will return again.

Randell F. 
Rating:
5.0

Customer did not leave a comment.

MONICA E. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Excellent Customer Service

Debbie A. 
Rating:
3.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Tucker O. 
Rating:
5.0

Very nice

David G. 
Rating:
5.0

Customer did not leave a comment.

Kurt K. 
Rating:
5.0

Customer did not leave a comment.

Ron L. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Todd Z. 
Rating:
4.0

It was simple to return my rental truck.

Nancy S. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

Jennifer K. 
Rating:
5.0

Customer did not leave a comment.

Vernon B. 
Rating:
5.0

very experienced helper and every question was answered , got the right equip. for my move. Thank you !

Frank C. 
Rating:
4.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

PRINCESS J. 
Rating:
4.0

Customer did not leave a comment.

SHANNON G. 
Rating:
5.0

He was fantastic! I sincerely appreciated all of his help and guidance. He made it so easy to finalize the rental and explained what I needed to know in order to safely operate the truck.

Lihy E. 
Rating:
4.0

Excellent customer service. Very much appreciated.

Pamala L. 
Rating:
5.0

Customer did not leave a comment.

Kevin Q. 
No reviews have been submitted for this location.

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