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Brandon T.
Customer Reviews for Doll Furniture Co Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
... Support this business! They have been a Solid Dependable Local Merchant supporting this community for years.
Jerry H.I tried to fill out everything ahead of time and then use the app for pickup. Should have been simple. I check in, you give me the lockbox number and code, and then I'm on my way. Instead, every single aspect of the app was absolutely awful. Just a complete piece of trash software. To start, even though location services were on and I was standing at the office door next to the lockbox, the app repeatedly kept saying I was in the incorrect location. After about the 15th try, it then finally let me move to step 2. Then, for some horrible reason, you ask for my picture and drivers license information. This could have easily been captured from me during the initial reservation. But instead, you made me wait to complete this until during pickup. And then the app wouldn't work and I couldn't get it to accept any camera permissions to let me take the required photos. I tried about a dozen times with no error messages and no progress. I had to get a friend with an iphone to download the app and then I could complete the steps on his phone. When I finally got all the steps completed, it never provided me with the Lockbox number or code. But the process in the app showed completed as if I already had my vehicle picked up. So I couldn't view the information I needed. I had to then call support and go through additional steps to be provided with the lockbox number and code. The person I spoke to over the phone was incredibly helpful and did get me the information I needed quickly. But after completing my reservation ahead of time, the entire pickup process took about 50-55 minutes. I've been a Product Manager for 10+ years on all kinds of applications, and I have to say, your pickup experience is the worst piece of garbage software I have interacted with in the last few years. So completely broken. Something that should have taken 5 minutes tops took 10x that long. I dealt with consistent errors that didn't have helpful error messages, nothing was intuitive, not a single step worked the first time, the load times for individual screens were even awful. The front end and backend of this portion of your app is a dumpster fire. Maybe this experience is worse on android, because the iOS experience did seem to be slightly better, but wow does your pickup flow SUCK. I will never use this again. This was a massive inconvenience to me and all the people waiting on me. Shame on you for ever releasing this kind of refuse into production. Do better.
Josh T.Always do a walk through with any customer on use of a rental. Advise regarding expected fuel use for the sake of returning the same of course, but as important, is to help the customer not overfill the tank and loose that money unnecessarily when the planned mileage does not justify filling the tank up.
William S.quick and easy
Mitchell Hobbs V.Best service in the BN area. Jim is great, he's happy to help in any way.
Scott F.QUICK AND EASY
Mitchell Hobbs V.Very efficient, did all the setup. I will request this location on all my future needs.
Tim H.Jim, did a great job. Thank you
JOHN R.Pick up was great. He was very helpful attaching the trailer and making sure everything was safe and working. He blew the snow off so we wouldn't be throwing it at other cars on the interstate. Very nice and helpful.
CRYSTAL H.Great experience. Customer service was top notch!
Jeffrey O.It was closed when I dropped the truck off. The lot was easy to get into.
Kenneth Z.This location has always been right on time. The store owner is also friendly and professional. I'll always use this local spot for my Uhaul needs.
Elizabeth C.quick and easy
Mitchell hobbs V.I only get my truck and supplies from this location.
Christopher S.Awesome service!!
Jose R.Jim is the best, my truck is always ready and he makes sure that I have everything that I might need to do my move.
Christopher S.The best in the biz.
Scott F.The service is so great there that this is the only place I get my uhaul from.
Eric B.-Charged me more money for gas even though it had more than when I started -Charged me for 7 more gallons when returned -Extension period was a joke -Doesn't matter if you extend for 5 or 24 hours it's the same price -Candy bar wrappers and bottles throughout the cab, cigarettes in the ashtray, and lottery tickets on the dash -No quality control
ANTHONY K.Rented with them several times. Always very professional and courteous. I highly recommend them. Send
TOM H.Drop off was easy and convenient. Not much to be said because I just turned in the keys and left. Nice turnaround timewise.
harrison D.Excellent service!
Andrew B.Keep doing more as you do ♥ï¸â™¥ï¸â™¥ï¸
Blaise T.The customer service was excellent and the process was explained very well. Highly recommend this location - exceptional experience!!
Jim P.Great customer service. Thank you!
Brad P.I have rented from this location multiple times and am always pleased. Amazing service!
Adam P.Best in the business!!!
Scott F.quick and easy
Mitchell hobbs V.I have rented equiptment from several of the UHauls in town and many from outside the area. This is the only location that I would rate below average. The space it has rented from the Doll Furniture Company is inadequate to meet its own needs. It is overrun with stuff from the furniture company and there is typically no place that looks safe to sit. That being said, It is convenient, it often has the equiptment I need and I am typically in and out quickly.
Scott H.I experienced nothing that I would say needed to be improved. Check in was quick and efficient and drop off instructions were clear. Good experience.
Barry B.Above average verbal customer service, but when it comes to paperwork, Please make sure the person who uses their charge card to pay for the service is the “Customer Name†on the receipt & NOT the driver… it was pretty disturbing to see the Driver's name with my address & charge card info…
Jonathan M.You guys rock!!
Leslie S.I have rented from this location many time; they are consistently friendly, organized and on top of things. Definitely recommend Doll Furniture Co location.
Jim L.quick and easy
Mitchell hobbs V.I received great customer service from the staff at Doll Furniture. Also, I really liked that there was a padlock and key included with the box truck that I rented.
john S.Great customer service….
Randy M.That is the best place to rent thing for pulling or moving they're friendly very nice people 😉😉😉
Blaise T.Excellent customer service, helpful and friendly
Channis C.Excellent customer service
dustin K.quick and easy
Mitchell hobbs V.Very friendly and helpful
rick B.There was not much room left in the parking lot, but it was easy to find and park.
Abigail B.Trailer was ready for pickup and service was absolutely outstanding
Ed M.Great people to work with.
Marc E.Great folks to work with!!
Doug A.Quick and easy ;they make it.
Mitchell hobbs V.Super nice man checked me in and out. Made it very simple.
Barbra O.quick and easy
Mitchell hobbs V.Super easy pickup and drop off. Needed this trailer in a pinch and it saved a ton of time and money. Good instruction and great customer service. Would definitely recommend!
Brian D.