I did not selected insurance coverage at the time of reservation but still they charged me for it
HENEEL P
Customer Reviews for Dollar Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good service
MARCO VMy only observation (not for this place) is that my e-mail address had bot been updated, although I tried several times.
ANGEL NCourteous and friendly service. Excellent location
ANGEL NGive a notification about 15 mins prior to pick up the vehicle. Stating that's available.
GARTH RVan had a smell but other than that the whole process and the vehicle size was perfect for my needs.
JENELLE SThere is no signage on the location, that I could see, indicating that it was a U-Haul location. The only indication was that the truck was parked in the parking lot.
STANLEY KGreat staff.. made my experience very enjoyable.
MICHAEL AI was over charged 30km I will never do business with this location again
SHERIECE JOnly place I was able to reserve a truck for the long weekend move. Was going bananas trying to find a truck. Service rep was nice.
MD ANothing.
Randy KAbsolutely I never back to your company
Ahmed SYour website is not as user friendly as it should be. But your call centre staff are knowledgeable and helpful.
Swafiya SDisappointed that I was not able to pick up the vehicle at my originally booked location because the attendant was absent. This was inconvenient. The secondary location did work out well, however.
Eric EAdditional charges were added to my card that were not agreed upon. Please check this issue
Idirs ABad customer services
Sebastian RThe guy from the location came 40 min late
Cesar DThe tires on the vehicle were all very deflated upon pickup and the rear storage area of the truck was not clean.
Mathew SWill rent here again
James ATruck was not clean and smelly
Sudhanshu SBooked furniture pads but when I got there they said they don’t have any and have never. So I had to move without them. Took 30 minutes or more both on pickup and return which is accounted for in your rental time.
Graeme RThe cashier at Dollar Mart insisted I had already ended my contract when I was about to pick up the keys after I checked in. I had to call U-Haul telephone support just to get the keys. Cashier at Dollar Mart did not even admit his mistake and apologize. Awful experience but the Uhaul telephone support was good.
Royce RMain complaint is that the keys were not left in the pickup box at my scheduled time. I opted for a mobile pickup but no such service was in order at this location. Had to wait until someone showed up.
John BThey don’t provide a contract. They don’t provide receipts. They don’t give any information as to what you’re being charged for.bi never signed anything. They ONLY accept credit card as payment. They’re horrible. The van had garbage in it.
Lesonjia WIf I could give this location zero stars I would as I had reserved the UHaul for 10am and the location didn't open until 11am which negatively affected my entire moving day. The man at the counter took 20 minutes to check me in even though I had already done so online. He offered no apologies for my waiting for one hour for the truck. I don't understand why I could reserve it for 10am yet they didn't open until 11am. This was a disaster and I will do my best to avoid UHaul going forward and certainly this location.
ELISE HNeed to have truck at that location
DALE WI dropped the truck off pretty late at night and did not feel safe in the area. It was an open parking lot with no cameras that I can see and I rushed the drop off because I was nervous as a young female
Kathrine B