Customer did not leave a comment.ROBERT L.
Customer Reviews for Donalsonville Hardware Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I will never use U-haul ever again. It's not the location the problem it's with the companyLIZA W.
Need to reschedule a couple of days before the pickup dateLiza W.
Customer did not leave a comment.David G.
Excellent service.VIRGINIA N.
For an early morning pick up the location was too dark. The mobile pick up process was horrendous.Kimberly C.
Customer did not leave a comment.Derrick C.
Streamline the check in process. I used the app to check in while someone else went inside the store to rent. They ended up driving away with the truck that the app assigned to me. It took a long time to get this straight. I was not able to finish moving because of this delay.lonnie D.
Customer did not leave a comment.JAMES D.
Customer did not leave a comment.ROGER C.
Customer did not leave a comment.velma W.
Had to wait 45 minutes the person was not there only showed up because co worker called herTROY W.
Customer did not leave a comment.SUSAN B.
Customer did not leave a comment.DENNY H.
Customer did not leave a comment.Selena B.
Excellent servicesJIMMIE H.
Customer did not leave a comment.Ricardo G.
Owner and staff were very helpfulDAVID B.
Truck wasn't clean inside or out had to wash floors & sweep back of truckTYRONE M.
Customer did not leave a comment.Elmer D.
Customer did not leave a comment.Pamela M.
My original reservation was at 2pm at Southern Irrigation in my town- I arrived at 2- door locked, no one answered the phone - called Uhaul 1-800 number representative said the person was coming would be there by 3pm- went back at 3, nobody there again, waited 20 minutes- called 1-800 number again- Pick-up location changed. New pick up location was 10 miles away but they were awesome- worth the 10 minute drive.William S.
They were able to accommodate my rental after the Colquitt location was not even there at the time of my scheduled rental and would not answer the phoneColin F.
Customer did not leave a comment.ERWIN D.
Everything was greatBRENDA B.
Customer did not leave a comment.ELLIOTT S.
Customer did not leave a comment.JOSEPH B.
Customer did not leave a comment.WAVIE H.
1 hour late and got charged for another dayclarence H.
Everything went as planned.collin C.
This location didnt know how to complete the pickup process without calling uhaul several times. they didnt have the supplies i requested with my order. i received the wrong dollies to move my boxes and belongings.JEFFRY D.
Customer did not leave a comment.Brian O.
Customer did not leave a comment.MEGAN A.
Customer did not leave a comment.ALVIN G.
Customer did not leave a comment.CAROLYN H.
Customer did not leave a comment.Johnthan B.
Customer did not leave a comment.GARY M.
Customer did not leave a comment.DEE W.
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.Tom S.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.JANNEEKA D.
Customer did not leave a comment.Sandra H.
Not at the fault of the location, but the upload for drivers license was putting the front of the card on the back and not letting her proceed with rental. We did this several times and I finally went on my quick check in from my phone. I typed in all information and then the associate had to re-type in much of what I had already done. This delayed me over 25 minutes. This was the 3rd problem she had that morning. The associate should know how to handle these problems so that these types of delays do not happen for repeated customers in the same day.Mary Ann P.
Customer did not leave a comment.Kyle B.
could not get left blinker and tail light to work and both bumpers were covered in red clay dirt with one fender bent.William S.
Customer did not leave a comment.LORI L.
Customer did not leave a comment.Joey H.
Customer did not leave a comment.Wayne W.
Customer did not leave a comment.Rebecca G.
Have more smaller trucks available.VIRGINIA C.
Have more smaller trucksVIRGINIA C.
Customer did not leave a comment.Jignesh P.
Customer did not leave a comment.Lori L.
Customer did not leave a comment.jan H.
I have rented from this location several times and every time we get the same great service! Would highly recommend Donalsonville Hardware for their UHaul needs.STEPHANIE B.
Customer did not leave a comment.Glen H.
The people at Donalsonville hardware were very nice when we picked up our uhaul. However I had also reserved 2 dozen moving blankets, a furniture dolly and a utility dolly. None of these were present and I had to make my own arrangements to get these at another location which was an additional stop I didn't have time for. Additionally, I was supposed to have a 24/7 pickup of my truck but I had two problems when I got there: 1. I was slightly late to pick up the truck and my reservation had been canceled 2. After I got someone on the phone At uhaul hq to fix problem 1, was able to open the locked key box but the truck keys weren't there. I think none of these problems were due to the people at the Donalsonville store, but rather it seems that the online reservation system wasn't correctly communicating with the location. This cost us an entire day we didn't have while we were trying to move. Finally the store pickup location was changed from Bainbridge ga to Donalsonville (about 17 miles away) because the truck and equipment I had reserved online wasn't available. If This change had to be made, I should have been notified about the lack of blanket and dollys - or better yet, instead of me going to a second location why couldn't uhaul get my equipment properly arranged for me when the reservation was made online weeks in advance? I was very disappointed with the uhaul online reservation system communicated with what equipment was at what store.Katie M.
Customer did not leave a comment.Jean W.
Customer did not leave a comment.Jane L.
Customer did not leave a comment.Denise M.
Customer did not leave a comment.Ashlea A.
Customer did not leave a comment.PAT S.
things went great, thanksEUWARNER H.
Customer did not leave a comment.BRIAN H.
Customer did not leave a comment.Richard C.
They are fast and friendly and very pleasent place definitly will do more business here very professionalCarmen B.
Customer did not leave a comment.Angela F.
Customer did not leave a comment.SUSAN B.
Customer did not leave a comment.JIMMY H.
Customer did not leave a comment.HENRY W.
This location was great, easy to deal with. I only wish that we would have had the option to pick up our truck here as well. They had trucks available, but due to U-Haul corporate not being able to accommodate the reservation that I had made and double-checked/confirmed, we were sent to multiple locations to gather our equipment at an already very stressful time. ***THE OTHER LOCATION WE PICKED UP FROM WAS HORRIBLE***. The Seminole Inn in Donalsonville took forever (they were not busy at all, we were the only ones there). We were stuffed into a tiny little room about the size of a telephone booth with no air conditioning, the person processing the rental was not knowledgeable, we specifically refused and did not want blankets, but we had a pile of blankets in the truck, we got a different type dolly than what we reserved and needed.Stephanie H.
The website was down I needed to use to check my trailer in so I was charged for an extra day when I didnt have the trailer. I called customer service several times and didnt feel like waiting on hold anymore after 10 minutes.Raymond D.
Have trucks take dont run hot and loose oil pressureTeresa B.
Fix power steering. Oil light was on. Water temp light was on. No acSouth Ga C.
ACE HARDWARE IN DONALSONVILLE WERE COURTEOUS AND HELPFUL.CHUCK N.
Not quote 3 different prices over phone, on internet and in person. I still do not know the exact amount yall would have taken out of my account. And waiting on that rep to still call me too and it's been over 48 hours.TINA P.
Make sure you have the equipment people reserveWallace D.
Great customer service!Larry B.
Donalsonville Ace Hardware is the best . Above and beyond customer service ??????????MICHAEL S.
Chuck, Sheila and Martha and Johnsonville hardware are absolutely the best!NEIL B.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.HARRY B.
Staff were very helpful and knowledgeable. Made the rental easy!!Ed W.
No offense to this location but I'm never using U-Haul for service.kayla R.
Customer did not leave a comment.SUSIE C.
The employees were very friendly and helpful. The truck was clean and had low mileage. I had a great experience.Brett B.
Customer did not leave a comment.NORMA B.
The lady ( and I use that term loosely) was extremely rude and obnoxious. When i commented on her demeanor, she said it was her last day and told me to go f---k myself. And, she was training her replacement at the time. I will never rent from Uhaul again.Melvin S.
Customer did not leave a comment.michael R.
Customer did not leave a comment.candace G.
Customer did not leave a comment.CARLTON T.
Customer did not leave a comment.NONA S.
Customer did not leave a comment.MICHAEL S.
The lady at the uhaul drop-off location was extremely polite and helpful. Even though my rental record indicated that I had additional equipment on the contract. The "additional equipment" had to have been the Appliance Hand-truck that I reserved but not available.VOLKER C.
I dropped the truck off expecting the location to be closed but they were open getting ready to close. They close the uhaul part at 5:00 but was willing to check me out. The salesperson did let me know that they stop at 5:00 because if the store is busy they will be unable to do the uhaul part. I did ask them upon entering if they could check me out or I could drop key off. I was willing to leave because I didn't want make them late closing the store. I'm thankful they were okay with completing the process.!Jacqueline C.
Customer did not leave a comment.Zachary B.
Our initial reservation was for 6-9-17 at Digital Connections in Blakely, GA for 2:00 pm. By 2:21 pm we'd called several times, left messages, and been to the physical location which was closed. No hours were posted anywhere on the door or window. The Digital Connections website explicitly stated they were open 9 am-5 pm. Imagine our demise at this point-we have a 2 pm pickup time and a houseful of people arriving at our home at 3 to assist in loading. At 2:24 I called UHaul for assistance. After several calls to them, we were finally able to pick up another truck 30 minutes away; an hour lost with loading. At 7:57 pm we FINALLY received a call back from Digital Connections. I explained my situation to Nate, who is the owner, and also expressed how unprofessional this is; knowing someone has a 2 pm reservation and they aren't even open! Nate stated that "I don't have to post my hours on the door" and kept referring me to his website. This is copied directly from his site: Standard Hours Mon-Sat: 9 am - 5 pm Sun: Closed 6/11/2017 - 7/12/2017: 5:00 pm - 8:00 pm Keep in mind this is June 9th. The tone and language he used when speaking with me was absolutely preposterous! He was cursing at me over the phone! I was astounded at this to say the least. Oh, and Nate also prides himself on customer service as this is also taken directly from his site: Customer Service at its Best Hello, our names are Nate and Adrienne and we are the owners of Digital Connections.We have many years of customer service experience, and we are here to help you with your move. Through it all I remained calm and expected some sort of apology since he prides himself with many years of customer service. He never once apologized or tried to help in any way. So much for customer service! Needless to say, we will NEVER use their services again and we will also be spreading the word to friends and family our experience. I want to give a special thank you to the several customer service representatives I spoke with to help us resolve this as well as Donalsonville Hardware for being so accommodating.Eric B.