Your records are so screwed up, night before pick up you sent me to another location (13 x2) miles away and they didn't even have the equipment I reserved. In Butler the lady was rude, additional equipment reserved was not with truck, we had to go to furthest point of property to get Dollie's… and they didn't have the 2 doz moving blankets. I will never use uhaul or recommend again. Posting experience on social media
Michael H.
Customer Reviews for Dons Tow & Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service! Easy in and out location.
Neil B.Did not give instructions or advise procedures. The printer wasn't working, so she emailed me my paperwork. Did not include fuel level or drop off location on a one-way trip.
Luke B.Diana is a pleasure to work with! We highly recommend!
DOUG V.Nothing everything was excellent.
Patrick L.You really need running boards on those trucks. I am 5'4 and that drop to the ground is dangerous even holding on to the grab bar. Joyce in the office was excellent to assist me when returning and I could not get the location sharing to work on my phone.
Gayle F.was hard to find
Howard F.Everything was fine. No complaints.
HATTIE C.People were kind an helpful
rose K.quick and easy checkout and checkin. Nice people as well.
Mcihael R.Very nice truck. Thank you
Mike N.The lady working at this site was AMAZING! I place politeness and good customer service over everything and that's what I got. This was the best UHaul experience so far
STACY M.Pick up service couldn't have been any better. Great friendly service. Very timely service and hook up.
Mark U.Faster internet service. It took forever to load our information.
luis L.They failed to give the right keys to the assigned truck upon arrival. This also happened to another customer that arrived at the same time as myself. When called, they said “don't worry about which truck is assigned. Just take the truck that matches the keys.†Well the contract signed and truck approved are different which leads to contractual issues and further issues if something were to happen to the trucks. Please teach them the importance of accuracy for future customers.
Patrick C.Very poor service. Called ahead to verify trailer was there. Stated yes but only available until 2 P.M since they had a wedding to go to. Arrived, and had someone there to take information but couldn't complete the transaction. Had to wait over a half hour for someone to come and complete it. The lady was very rude and upset. Complained she had to come in on her day off.. poor experience picking up trailer. Then waited over 20 minutes to them to get the trailer ready for hookup.
Hunter P.No problems whatsoever returning the U-Haul.
PRISCILLA H.Don and all his staff were amazing and very friendly also very organized!
Robert H.The check in and drop off through the app were difficult. The mileage didn't match up. I was lucky enough that the owner of the location helped me or else I would've been stuck there all day.
Hilari C.The air conditioner in the truck didn't work.
DONNA E.I can't imagine how it could be any better Everything worked out just fine
Jack S.We went through 4 tow trolleys before we found one that the lights worked on it. The first one blew a fuse on my truck. I think they should have a way to test the lights before a customer hooks up to the dolley. I wasted a lot of time. Don's was great about being helpful just disappointed in the equipment. It was also not wide enough tow dolley for my van so on turns the vender hit the side of my van.
Patrick W.Made my move so much easier to be able to do the truck off here. Signage was clear and I also liked that the app was able to use location service to verify I was in the right place. Thank you!
Kellie A.Great service and great people! Easiest process ever will be back if I need additional moving help! Thank you, Thank you, thank you!!!
SAMANTHA T.Nothing! All points of interest towards getting my stuff moved efficiently and safely were introduced to me before I rented truck. Five stars at this place!
Daryl M.No bubble material to purchase.
LARRY K.Not a thing! Everything was perfect!
TONY P.Absolutely outstanding service. They opened on Sunday and I got my work done and it was amazing to work with the lady who cam in. Thank you very much. Jim Salisbury
JIM S.no longer with the company
Randy W.Very helpful. Trailer and harness worked great
Bryan F.The lights weren't connected properly and the trip down was filled with trucks honking at me the entire way. It was scary and nerve wracking.
DIANA V.Great people and service!!!
David C.Top Notch!
BEN G.They handled everything! It was very good!!
Teresa C.If the exact truck ordered hasn't arrived or isn't going to arrive , then the customer should be notified ahead of time and given options of where to go to get the exact truck. Also a much bigger discount should be given to offset the huge difference in fuel that has to be put into a much larger truck than ordered.
GINA R.Expedite the process for ordering the equipment
Robert G.Got tapped for an extra 40 bucks even after we turned the uhaul in 18 hours EARLY. Second time that has happened. Wont use uhaul again
kristi W.more inventory
robert G.Service was quick and on time. No problems.
Steve B.GREAT CUSTOMER SERVICE! I love the wonderful treatment and the quick and easy return to my new hometown Uhaul YOU GUYS ROCK
SHAUNTENE S.Very happy
ROB C.We reserserved the truck through the 800 number in an emergency situation. When we got to the location to pick it up ( via a tow truck driver dropping us off) nobody was there. We were left standing in a misty rain with no cover and no place to go. Then some guy shows up and when we said we were there to get a truck he told us to wait a minute he had to go unlock a car. He then go into his truck and drove off leaving us still standing outuin the crappy weather. When he came back about 10 mins later he said someone else was coming in to help us. He then drove away again and left us there. When the woman showed up she was in pajamas. When we got the truck the odometer had 40 miles more on the truck than the paperwork. She said she would make note of it, but at the end when it was time to pay for the miles she never removed the extra miles. Someone at the 800 number fixed that for me. Unprofessional experience all together.
Kelly A.This location was great, everything was very clean and everyone was very friendly. Great customer service!
Jennifer B.Nothing to improve. Everyone I dealt with was Awesome and answered all my questions, friendly and very helpful. We both would highly recommend Uhaul to our friends and family.
MITZI C.I got charged twice for my rental. My original rental was not available so I had to go to another location. I was supposed to receive $50 credit. So I was charged an additional $200 for a second rental and never got my $50 credit.
Allison W.The lady was very nice that helped us
JIM R.I had to wait 45 minutes to pick up my reservation only to find out my truck I had reserved was no longer available and had to get a different truck. The utility dollies I had paid for never came with the truck so I lost twenty dollars right there. I was traveling from Missiouri to Michigan with my disabled mother so everything was dependant on me. Never again.
Kim M.