Ronald S.
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Customer Reviews for Dons Tow & Recovery
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Dons Tow & Recovery
Robert H.
Don and all his staff were amazing and very friendly also very organized!
Hilari C.
The check in and drop off through the app were difficult. The mileage didn't match up. I was lucky enough that the owner of the location helped me or else I would've been stuck there all day.
DONNA E.
The air conditioner in the truck didn't work.
Jack S.
I can't imagine how it could be any better Everything worked out just fine
Patrick W.
We went through 4 tow trolleys before we found one that the lights worked on it. The first one blew a fuse on my truck. I think they should have a way to test the lights before a customer hooks up to the dolley. I wasted a lot of time. Don's was great about being helpful just disappointed in the equipment. It was also not wide enough tow dolley for my van so on turns the vender hit the side of my van.
Kellie A.
Made my move so much easier to be able to do the truck off here. Signage was clear and I also liked that the app was able to use location service to verify I was in the right place. Thank you!
SAMANTHA T.
Great service and great people! Easiest process ever will be back if I need additional moving help! Thank you, Thank you, thank you!!!
Daryl M.
Nothing! All points of interest towards getting my stuff moved efficiently and safely were introduced to me before I rented truck. Five stars at this place!
LARRY K.
No bubble material to purchase.
TONY P.
Not a thing! Everything was perfect!
JIM S.
Absolutely outstanding service. They opened on Sunday and I got my work done and it was amazing to work with the lady who cam in. Thank you very much. Jim Salisbury
Randy W.
no longer with the company
Bryan F.
Very helpful. Trailer and harness worked great
DIANA V.
The lights weren't connected properly and the trip down was filled with trucks honking at me the entire way. It was scary and nerve wracking.
David C.
Great people and service!!!
BEN G.
Top Notch!
Teresa C.
They handled everything! It was very good!!
GINA R.
If the exact truck ordered hasn't arrived or isn't going to arrive , then the customer should be notified ahead of time and given options of where to go to get the exact truck. Also a much bigger discount should be given to offset the huge difference in fuel that has to be put into a much larger truck than ordered.
Robert G.
Expedite the process for ordering the equipment
kristi W.
Got tapped for an extra 40 bucks even after we turned the uhaul in 18 hours EARLY. Second time that has happened. Wont use uhaul again
robert G.
more inventory
Steve B.
Service was quick and on time. No problems.
SHAUNTENE S.
GREAT CUSTOMER SERVICE! I love the wonderful treatment and the quick and easy return to my new hometown Uhaul YOU GUYS ROCK
ROB C.
Very happy
Kelly A.
We reserserved the truck through the 800 number in an emergency situation. When we got to the location to pick it up ( via a tow truck driver dropping us off) nobody was there. We were left standing in a misty rain with no cover and no place to go. Then some guy shows up and when we said we were there to get a truck he told us to wait a minute he had to go unlock a car. He then go into his truck and drove off leaving us still standing outuin the crappy weather. When he came back about 10 mins later he said someone else was coming in to help us. He then drove away again and left us there. When the woman showed up she was in pajamas. When we got the truck the odometer had 40 miles more on the truck than the paperwork. She said she would make note of it, but at the end when it was time to pay for the miles she never removed the extra miles. Someone at the 800 number fixed that for me. Unprofessional experience all together.
Jennifer B.
This location was great, everything was very clean and everyone was very friendly. Great customer service!
MITZI C.
Nothing to improve. Everyone I dealt with was Awesome and answered all my questions, friendly and very helpful. We both would highly recommend Uhaul to our friends and family.
Allison W.
I got charged twice for my rental. My original rental was not available so I had to go to another location. I was supposed to receive $50 credit. So I was charged an additional $200 for a second rental and never got my $50 credit.
JIM R.
The lady was very nice that helped us
Kim M.
I had to wait 45 minutes to pick up my reservation only to find out my truck I had reserved was no longer available and had to get a different truck. The utility dollies I had paid for never came with the truck so I lost twenty dollars right there. I was traveling from Missiouri to Michigan with my disabled mother so everything was dependant on me. Never again.
Dan H.
A very good experance
JUSTIN R.
People were nice. Truck was junk. I move every 2 years. I used uhaul for every move. I will never make that mistake again
Kevin H.
Windshield needed cleaned. Windshield wipers were bad. Needed new wiper blades. Wipers didn't clean off windshield to the point it was dangerous in the rain.
Kay C.
Miranda did a wonderful job to make sure everything was ready when I got there. Don's Tow and Recovery is the best U-Haul dealership in town! If I ever need them again I would definitely go back to them. Thanks
Julie F.
Computer system was down for u haul corp could not check in/out properly but the gal that helped went out of her way to take care of me and make the situation easier...this small location made the city locations look like idiots as ccustomer service was a priority here but not at city locations. ...
Stephanie M.
Love the lady that I deal with when we rent a truck to move us or something we have. Best customer service!!!
Paula S.
Kay went out of her way to fix us up with what we needed. Very appreciated!
Jerry D.
My experience was very smooth and I would rent from Dons Tow more now with there professionalism they are easy to work with and cherish there customer.
Lucinda T.
Fast, friendly service. Thank you.
Keri P.
The people were extremely nice and helpful and made sure we I derstood the terms of the agreement. Wish everyone I encountered in a daily basis were as nice as these people were!!!
Tarek N.
Excellent choice and hospitable
Julie D.
Very helpful and great to deal with!
BRANDON P.
I rented 3 trailers from this location in the span of two weeks. The employees were excellent to deal with and very, very accommodating. I would not hesitate to recommend them and/or use them again. Thanks for making my move way easier!
Anita V.
Lady made it easy and communicated well.
DAVID B.
Very kind and helpful.
David H.
Nice truck with good power. It's nice not to be a hindrance to other traffic.
Robert C.
Very helpful. She evening called me to say I left my coffee. When my wife arrived, she brought it out to her. Now that's service.
Randall W.
Great Service.
robert K.
My U-Haul experience at Don's Tow and Recovery is above and beyond the best experience you could imagine. I needed a certain trailer that was out of stock. I would have had to travel to Nevada or Clinton, MO. to rent the trailer I needed. That was way out of my way and time wise not a possibility. Kay, the manager, at Don's Tow and Recovery told me to give her a day and 24 hours later the trailer I needed was ready for me to pick up at Don's Tow and Recovery. These people at Don's Tow and Recovery bend over backwards to insure you receive the best customer experience possible.
Bob E. K.
This has to be the best experience I have had renting transportation equipment. Don's business manager made the whole process a surprisingly pleasant experience. From the start Kay, the business manager, guided me though the contract and the insurance coverage. She took time to explain the dos and don'ts of towing a trailer. Then the lady made sure I understood the return process. When it came time to hook up the trailer she personally assisted and guided me through the process. The location of Don's Tow and Recovery is extremely convenient. It is just over a quarter mile east of Missouri State highway 49/71 in Butler, Missouri and then a left right into his lot, you can't miss it. Their large lot was clean and uncluttered, unlike a lot of other U-haul lots. This was one of the biggest highlights of the experience. For someone who doesn't tow anything often by driving through one way, not backing up, to drop off was big pluses in my book. The only thing they lack is a quantity of equipment to rent. My trailer was the only one of its kind that was available to rent. If it had been rented I would have had to drive 50 miles to pick up the trailer then over to pick up what I needed to haul. Why U-haul doesn't take advantage of this huge lot is beyond me. I will rely on Don's Tow and Recovery for all my U-haul rentals in the future. PS: My neighbor who needs to use a trailer to haul his motorcycles to the dealer every now and then asked me about the trailer I rented. I told him about Don's Tow and Recovery.
Robert C.
I appreciated very much the help the dealer gave. The truck was extremely clean & ready at the time arranged to pick it up. I do not think anything is needed to improve the location.
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