I only delivered back to this location. It would have been a breeze to find had GPS not taken me North instead of South. The gentleman on the phone that redirected me to the right location was very helpful and kind.
MARITA D
Customer Reviews for Dons Tow & Recovery
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I got screwed out of my deposit cus they lied
Russell Mgreat service, great staff, well maintained vehicle and trailer.
Thomas SThe "BITCH" and I don't use that word lightly about this rude ass BITCH when I turned in my rental trailer I went in and asked if there was a way to get a receipt showing it had been turned in and she wanted to be rude and hateful things stayed in the office and on the phone. Two different men were polite and all she wanted to do was scream "I'll be with her in a minute".
MELISSA CThe trailer was filthy inside with dog hair, cat hair, dust, and Legos. When asked about it needing cleaned, I was handed a broom and told this one is clean compared to some of the others he'd seen. Then after leaving the shop, I was called and asked to double check the hook up of the trailer because he thinks he forgot to turn the knob to lock into ball of the truck which was not done.
SCOTT BEasy to pick up, Easy to drop off. Can not think of any improvement needed.
TRAVIS CAwesome very nice and helpful customer service
Heather MTransaction and rental went very smoothly. The reps at the location were very nice and helpful.
JOHN TGreat customer service, efficient and fast! Thanks for the great experience!
james tThank you for a great experience. Customer service was fantastic.
Laura CWell you charged me more cuz I paid with cash and said would get some of it back and have not received anything
TIM MVery friendly and was very helpful
Cheri ANot even an open operation, the owner just happened to come by when I dropped it off.
Don RDons Tow and Recovery had apparently gone out of business. There was still a remote drop off box, but had been broken, so the key could not safely be left there. I ended up calling for support, and spent at least 20 minutes going through instructions to open one of the new 24/7 boxes to leave my key in. The locks are VERY difficult to open.
TONY PProfessional service all the way around. Equipment all very clean and well maintained. Ready for pick up on time with no issues. Absolutely would recommend this UHaul location to friends and family.
Thomas SThere was no actual business, it was in an empty parking lot. Nobody was there for my scheduled pickup. I made the reservation online, but had to call the number online to get someone to show up. Then about 8 hours after already having the trailer, I got an email cancelling my reservation. So I called the U-Haul number in the email to talk with someone and the lady went ahead and did the contract over the phone because the company didn't send it in. Then when I returned the equipment the next day, nobody was there and I was told to just leave it because they were closed. Then I got a bill today and was charged for 2 days, when I returned the equipment on time the day before. I also emailed about the incorrect charge, but have heard nothing.
Duard MBe more professional. The lights on the first trailer didn't work.
Frank UGoggle maps was wrong but one phone call took care of it
Todd WVery nice and helpful! Called me before my pick up time to verify and talk me through the pick up process. Great!
Amber CWe were not aware that our contract was not finalized when we left until we received a phone call asking if we weee picking up the uhaul. We had picked it up 5 1/2 previously and was loaded and headed to our destination. I had to finalize the contract over the phone.
Stacy NVery helpful
Steven SThe price was a bit steep this time. Maybe I reserved it the wrong way but it was significantly higher than I thought it should have been.
TRENTON JVery rude and hateful! Truck was on 1/4 tank
TAYLOR NSmooth, easy process from reservation to return. Was billed exactly as quoted with no hidden fees. Completely satisfied.
MICHAEL DYour records are so screwed up, night before pick up you sent me to another location (13 x2) miles away and they didn’t even have the equipment I reserved. In Butler the lady was rude, additional equipment reserved was not with truck, we had to go to furthest point of property to get Dollie’s… and they didn’t have the 2 doz moving blankets. I will never use uhaul or recommend again. Posting experience on social media
Michael HGreat service! Easy in and out location.
Neil bDid not give instructions or advise procedures. The printer wasn’t working, so she emailed me my paperwork. Did not include fuel level or drop off location on a one-way trip.
Luke BDiana is a pleasure to work with! We highly recommend!
DOUG VNothing everything was excellent.
Patrick LYou really need running boards on those trucks. I am 5'4 and that drop to the ground is dangerous even holding on to the grab bar. Joyce in the office was excellent to assist me when returning and I could not get the location sharing to work on my phone.
Gayle Fwas hard to find
Howard FEverything was fine. No complaints.
HATTIE CPeople were kind an helpful
rose kquick and easy checkout and checkin. Nice people as well.
Mcihael RVery nice truck. Thank you
Mike NThe lady working at this site was AMAZING! I place politeness and good customer service over everything and that's what I got. This was the best UHaul experience so far
STACY MPick up service couldn't have been any better. Great friendly service. Very timely service and hook up.
Mark UFaster internet service. It took forever to load our information.
luis lThey failed to give the right keys to the assigned truck upon arrival. This also happened to another customer that arrived at the same time as myself. When called, they said “don’t worry about which truck is assigned. Just take the truck that matches the keys.” Well the contract signed and truck approved are different which leads to contractual issues and further issues if something were to happen to the trucks. Please teach them the importance of accuracy for future customers.
Patrick CVery poor service. Called ahead to verify trailer was there. Stated yes but only available until 2 P.M since they had a wedding to go to. Arrived, and had someone there to take information but couldn’t complete the transaction. Had to wait over a half hour for someone to come and complete it. The lady was very rude and upset. Complained she had to come in on her day off.. poor experience picking up trailer. Then waited over 20 minutes to them to get the trailer ready for hookup.
Hunter PNo problems whatsoever returning the U-Haul.
PRISCILLA HDon and all his staff were amazing and very friendly also very organized!
Robert H