Customer Reviews for Dons Wrecker SVC
(U-Haul Neighborhood Dealer)

92 reviews

2403 Greenville Rd   Hopkinsville, KY 42240

(270) 632-6159

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(270) 632-6159

2403 Greenville Rd
Hopkinsville, KY 42240

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

LESTER H. 
Rating:
5.0

Customer did not leave a comment.

Les H. 
Rating:
3.0

The floor in the vehicle was pretty clean in both front and back...no trash or debris found. However other parts of the vehicle were dirty. Soda was spilled in the vehicle on the cup holders and sticky. There was sticky stuff on the steering wheel. The handle to pull yourself up into the vehicle was dirty. There was mud smeared on the driver's side door. I had to wipe everything down in the cab.

Joseph H. 
Rating:
5.0

Excellent job thanks.

William B. 
Rating:
5.0

Will utilize again!

Tom P. 
Rating:
3.0

Customer did not leave a comment.

Eileen T. 
Rating:
3.0

Customer did not leave a comment.

Albert I. 
Rating:
2.0

The blankets we received were wet and some were muddy and had mildew on them. Of the blankets we didn't use more than half and some we had to use that were wet. The office did not have the option to pick up the key remotely and we had to go into the office (where no one had on masks) and get the key from someone. The truck also had mud in it when we got it. I'm moving in the next 12-18 months and I'm not sure if I will use U-Haul again.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Danny C. 
Rating:
4.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

Tracey F. 
Rating:
5.0

Customer did not leave a comment.

Samantha S. 
Rating:
5.0

Customer did not leave a comment.

Elaine Y. 
Rating:
2.0

I was charged an unexpected extra $100 from Don's property and storage.

Melissa P. 
Rating:
5.0

Went to two locations in Henderson ky, both locations were no longer u haul representatives. It was a mess ! The lady that I called was really nice and so was the guy at the one in Indiana.

William B. 
Rating:
5.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

No problems

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Lynda S. 
Rating:
5.0

Excellent customer service

DAVID U. 
Rating:
2.0

Reservations were made and it was even confirmed but when I got to the pick up location they didn't have the correct dolly and I had to drive across town to get it. I thought that making a reservation they would have everything ready, but I guess not.

Todd D. 
Rating:
5.0

so easy.

joseph K. 
Rating:
5.0

Friendly worker. Good helper.

JUSTIN L. 
Rating:
4.0

Customer did not leave a comment.

Chad W. 
Rating:
5.0

My overall experience was second to none... Awesome in one word...

Billy M. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Wendell T. 
Rating:
5.0

Everything was up and up. No problems at all.

Richard N. 
Rating:
5.0

Customer did not leave a comment.

martha R. 
Rating:
5.0

Customer did not leave a comment.

Kevin L. 
Rating:
5.0

Your computers need updated to show locations other than your major stores I was quite a bit disappointed to find out I could have returned this trailer literally a mile and a half away from my house instead of traveling 10 miles to where they told me to return it

kenneth D. 
Rating:
4.0

Customer did not leave a comment.

Michael E. 
Rating:
3.0

Customer did not leave a comment.

Robin S. 
Rating:
4.0

We did have a little leak in the trailer during the heavy rain but that wasn't a problem for us. Very helpful staff and they did everything as planned.

Paul G. 
Rating:
4.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

Mills F. 
Rating:
5.0

Customer did not leave a comment.

regina H. 
Rating:
3.0

Trailer was OLD enough to retire!

Molly H. 
Rating:
1.0

Make sure the tank is full. When I pick the truck up the man told me that it was full and when I got in the truck it was not full I had to spend my extra money and fill the truck up. And please make sure the trucks are clean before y'all rent them out.

Tina V. 
Rating:
3.0

Placed my reservation 3 weeks in advance. I got a call the day before that I will have to drive 45 mins to a different location to get it, I said fine. The reservation was for 1 pm, the uhaul didn't arrive till 6 pm when the location closes. The guys there were great and stayed over to make sure I got what I need. Fix your system.

Kaylynn W. 
Rating:
4.0

Customer did not leave a comment.

Tammy C. 
Rating:
1.0

Stop takin money out my damn account...??

Naderrica B. 
Rating:
1.0

Bad experience, awaiting call from corporate or manager.

JEANNIE D. 
Rating:
3.0

The rate I was quoted with my online reservation was not the rate I was charge. I made several phone calls to correct the price and never received satisfaction. U-Haul will not be my first choice in the future

Lynda M. 
Rating:
4.0

Customer did not leave a comment.

Abraham D. 
Rating:
3.0

Customer did not leave a comment.

barbara R. 
Rating:
3.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
3.0

Customer did not leave a comment.

Bret P. 
Rating:
5.0

Truck was clean & ready at my arrival. I also used the express on - line check in.

Danny S. 
Rating:
3.0

Rough part of town. Trailer was dirty but seemed well-maintained older trailer. Dealer offered to clean but I needed to get on the road. No hookup adapters. I had to go to autozone for light adapter.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Adrian B. 
Rating:
5.0

Customer did not leave a comment.

mickey K. 
Rating:
3.0

Customer did not leave a comment.

MIKE W. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
3.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Service was great!!! People were ready to help. Equipment was well maintained. Easy to hook to and easy to pull. a very nice trailer to use. Thank-you.

JAMES D. 
Rating:
5.0

They were very helpful. Wayne B.

WAYNE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES G A. 
Rating:
2.0

Have more than one vehicle available just in case the one reserved is not returned in time. The tires were not properly checked. If so, they would have noticed a gash in the tire. I noticed in 200 miles from Kentucky. Glad it didn't blow out.

BEVERLY L. 
Rating:
5.0

not a thing

jimmy D. 
Rating:
5.0

U Haul showed me a picture of a truck with a rear lift on it, the truck I got only had a pull out ramp on it. U haul should at least warn customers that the truck they are wanting is not necessarily the one they are going to get.

Marty R. 
Rating:
4.0

N/A

Kevin C. 
Rating:
4.0

Very helpful and friendly!

Robert G. 
Rating:
3.0

Customer did not leave a comment.

JEFF K. 
Rating:
5.0

Very friendly and expedient. I was in and out both at pick up and return.

Greg K. 
Rating:
5.0

Customer did not leave a comment.

ELKISHA M. 
Rating:
4.0

I am upset, I was charged an extra 1.50 for some nonsense and I returned the truck with extra gas. 3/8 when picked up and had 7/8th upon return.

James P. 
Rating:
4.0

The place is small for returning a truck and trailer but it is okay the way they had me to just pull the truck in and they check it in .

RAY T. 
Rating:
5.0

No improvement needed.

melissa B. 
Rating:
5.0

he was open on Saturdays and that is great!. The other u-haul businesses require you to rent on Friday and turn in on Monday. I only needed the truck for one day. Thanks Don and Rick I appreciate your help and I will continue to lease from Don's wrecker service

PAUL S. 
Rating:
4.0

Customer did not leave a comment.

REBECCA C. 
Rating:
3.0

Customer did not leave a comment.

Nicholas S. 
Rating:
5.0

didn't take but just a few minutes and we were done ...Great Job

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Tom D. 
Rating:
2.0

This "facility" is a auto garage. You wouldn't even know it was a U-Haul partner if it wasn't for the other trailers parked on the lot. I got there on a Saturday (as scheduled) and the management had already left for the day leaving only a couple bodywork men to speak with. They gave me the manager's phone number, which I called to notify them that the trailer was dropped off, and left a voicemail since no one answered. I eventually got a text message letting me know that the drop off was confirmed. In my opinion, a little more effort could be made at this location to represent their affiliation with U-Haul. I have used and will probably use U-Haul again, I simply wouldn't even think of using this location again.

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

MELISSA C. 
Rating:
5.0

I can always count on them!!

DAWN Y. 
Rating:
3.0

located in a bad area of town.

Beverly L. 
Rating:
1.0

they will charge you for stuff you dident do and also lie

JASON R. 
Rating:
5.0

Excellent location to rent trucks or storage units from. Great customer service.

LEE M. 
Rating:
5.0

Customer did not leave a comment.

SERMINA S. 
Rating:
3.0

Customer did not leave a comment.

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

AIMEE D. 
Rating:
4.0

Customer did not leave a comment.

travis J. 
Rating:
4.0

Customer did not leave a comment.

Jason A. 
Rating:
1.0

Don's Wrecker & Storage is a car service bone yard. Croweded with cars and junk. Office entrance not marked, difficult to find. Of the two gentlemen behind the counter the first person (Don the owner, I think) just gave me a blank stare without greeting me or repsonding to my question "Uhaul drop off?" The second gentleman at another counter acknowledged my presense and was somewhat cordial. Had I known more about this location I would not have dropped off my uhaul truck here. I do not recommend this location.

MICHAEL M. 
Rating:
3.0

Good customer service.

MICHAEL J. 
Rating:
5.0

Outstanding Service and friendly people

David B. 
Rating:
5.0

Customer did not leave a comment.

adam W. 
No reviews have been submitted for this location.

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