Customer did not leave a comment.
annette m
Customer Reviews for Doozy Truck Covers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Attendant was kind and courteous. He left funnel in oil reservoir and the drain plug was holding on by two threads. Could have dusted an engine under 20K miles. The alignment wasn’t great and the fuel economy was 6.8 miles to the gallon over 3200 miles.
BENJAMIN EHard to see. Renting from a guy in a van was a different experience than having a door and counter.
JAMES BGreat customer service. Super easy transaction this is my second time using this location and would use Doozey again.
CARLA HWe rent u-hauls pretty frequently. The gentleman the assisted us was great. Much easier than some places we have dealt with. It was a good experience in the freezing cold and wind. Very nice man.
JOHNATHAN BI had to change this because it wasn't for the gentleman I got my Uhaul from. This place changed my Uhaul pick-up location last minute. Uhaul itself was awful to work with. My couch was ruined because of a leak in the Uhaul during heavy rain. Uhaul "tested" the Uhaul I used during freezing temperatures so I do not believe they tested it or tested it properly and said they couldn't find the leak so they won't reimburse me for the couch. There was no water damage to the items close to the door. It was only on the couch and boxes around the couch and those items were toward the back. So there would have to be a leak in the ceiling somewhere. I will never use Uhaul again. An awful experience.
Tyla PFast & friendly, service, well maintained rentals. Definitely making this my go to place. I'll be renting here several more times over the next couple of months!
LESLIE RAt first the guy was no where to be found. And he did everything out of this creepy looking red van, not a good look for a solo female traveler.
ELIZABETH PWayne was great communicated well and gave great advise nice guy
DAVID DWe dropped off during business hours and there was no one at this location and no one who seemed to know anything. I tried using the app, but every single picture wasn't acceptable. I ended up taking all the pics on my phone and then returning on my wifi when I got home. Of course the app wouldn't allow me to upload the pics I had already taken. What should have taken a few minutes, ended up being a headache.
HARRY AVery easy to work with. Easy pickup and drop-off. By far the best experience I have had with U-Haul.
George GThe passenger side mirror was loose, causing it to shift during travel. I adjusted it several times during the trip, only to have it shift again, causing me extremely poor visibility when changing lanes. It made the eleven hour ride very stressful.
Debra BAwesome experience
Elizabeth TThe man running it was driving around in his truck jumping from customer to customer so we had to stand in the sun for 20+ minutes trying to wave him down because he said we had more papers to sign and that he needed to help other customers. Upon his return, we did in fact have everything done and just needed the keys so we waited all that time for nothing. Making us late to our first stop. Would not recommend this location.
Alexis BVery pleasant and very helpful.
VONDA GPick-up was easy and the gentleman who oversaw the rental was fantastic.
ROBERT CGreat experience.
DIANE CBad experience here again with the app. Could not get a picture of dash with mileage to load. Wasted 25 minutes on app. Got kicked out of app when I received a telephone call. When I went back in, I couldn’t get “drop off my truck” to show up again. Stupid app! Had to call support line again to make sure I had done everything right. Couldn’t submit pictures of truck (even though everything was fine with truck).
Melanie BOwner Wayne was very polite and patient with us, deaf customers. Processed to do the business was very easy. Truck we got was spotless and ran smoothly.
Leslie JThis place is behind a thrift store, and no clear parking area. Trucks pulled to the edge of dirt rd in grass. Doesn't seem to be anybody working there. If I had known before I agreed to drop off there I would have went to a place where someone was actually on site, this was the closest drop off but I would rather have driven a few more miles.
James RThis my favorite place to place to rent or return! Customer service is great!
Maylee BWayne was great, and the location was good. But I ended up having to keep the UHaul for an extra 4 days because their gates are closed in the mornings. This means my bill was far too high, because I wasn’t told this, and I work at 8:00am and wasn’t able to bring back until I had a day off. If I had been told this ahead of time, or the gate had been open for drop off, my total bill would have been less than half of what it was.
Matthew PThe old man I met was very friendly and accommodating. Thumbs up to him
Albert SThis is the worst location I have ever dropped off a vehicle of any kind. I seriously would consider another choice for a Uhaul truck if I had to go here again. I don't even know if I was at the right location. This drop off really left a bad taste due Uhaul
Talbert RLower the price its outrageous.
Richard LGreat
Michael BWayne in Johnson City, TN was personable and amazing! He made our experience a memorable one!
Klaudia NThe elderly gentleman who owns this Uhaul in Johnson City went above & beyond to help us rent a car trailer. He stayed after closing hours after I called him to say I was running late. He was cordial & professional. Many thanks to you, sir.
Aaron JOwner of Doozy was so nice and informative!
kristofer EI would recommend that documentation before picking the track should be quick and easy. In addition, returning the track should also be made easier for the customer
Ibrahim BVery friendly and kind and quick service
Tanisha BAmazing customer service. Very friendly, helpful, and patient when he had to wait 10 minutes. Honestly a wonderful experience that will have me coming back to U-Haul again and again.
Sabrina KReally appreciate how helpful Wayne was. He was very knowledgeable and helpful concerning the full operation of the auto hauling trailer and anything I asked him.
roy mHave fuel in it before pick up. Thank you for the credit for the fuel though.
scott wEverything was pretty good and the assistant was friendly as well. Thumbs up to him.
osman mWayne was a kind, friendly, and professional.
Jeffery Rwayne take care of the customer
DOUGLAS HVery good to work with. Please note that Sunday drop off is not possible. Otherwise, Wayne was very helpful and made this a great rental experience.
Patricia JEverything was good
John CThe owner was great...very friendly and helpful. I will go back to this location because of his customer service. Something that alot of younger ppl don't give and not does it seem to be a concern to owners/ managers. There are other locations much closer but I liked him so much that this location will be my go to.
Joelle MThe gentleman that helped out at the south roan location was exceptional! Thank you and will certainly use again!
Billy KHave the truck available at time and center of reservation requested.
Mark CDo the business of paperwork in a building instead through the windows of your vehicles. Other than that the Representative of Uhaul was polite, professional and personable. It was a good experience.
Billy WFantastic, personalized customer service.
Kia HThe parking area where we drove up to pickup the rental had a lot of broken glass and debris. We were concerned we would get a flat. Our rental truck was upgraded to a larger one because the one we requested was not available. The person on the phone that confirmed the pickup said we would get the same rate as the smaller truck but we did not. When I called UHaul after pickup to find out why, the person said we would have to get the pickup location owner to change it. He was not easy to work with in person so we decided not to call him to try to get it fixed.
Nicole RVery smooth
Hunter RWayne was very friendly and helpful. The thrift store just did not help the look of the location.
Thomas CThe truck we rented was not there when we arrived. The representative did hook us up with a bigger truck but he added the insurance to our truck even though on the original rental we opted out of the insurance.
William HMy reservation was cancelled as I checked in. I was still able to get the truck. This was a U-Haul issue, not the local location. Even though I did all the registration work online to save time, we had to redo it. Unacceptable on the part of U-Haul.
James Rwell first off i drove 100 miles to pick up my RESERVED!!! truck wasnt there 2 locations later i finally got a truck which was also a 26 ft truck only needed a 10 ft truck.Then when i finally got a truck everyone i talked to said my reservation was useless. so i will probably never use uhaul again!!!!!!!
james TThis was the worst you have ever been to the guy that rents the U-Haul‘s was so rude and not capable of using the technology for the job. He also lied up to us about some things and tried to get more money from us. He is a man who cussed me over redundant crap. He needs to be fired or you all need to find a better U-Haul. This location is at 2230 South Roan street Johnson city ,Tn.
Gary WThe owner is always available and and assists you with anything you need. I only use this location
MAYLEE BGive the man running this location a raise. Whatever he is making, he deserves better he's multitasking and getting your company money better than 2 workers could. Good old dude that is great to deal with
Jared BThe gentlemen who assist me was very helpful. Many thanks
Ricky H