The customer service was great. Got to know him and took great care of getting me on the road.
Charles B
Doozy Truck Covers
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Johnson City, TN 37601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The owner was not on site and was difficult to contact. We had to wait for him to arrive, then "check in" the vehicle. The time it took, we felt, was outside the norm...
Stacey SWayne was informative and very helpful over the phone to get us going on our pickup of the truck. We were able to get there a little earlier than our allotted time and leave with no issues.
Jacob RWe had an outstanding experience with this U-Haul location. We were moving into our new home, and because our realtor had a family emergency, we weren’t able to get the keys until 3:30 p.m. There was no way we could unload the truck and return it before the store closed at 5:00. I called the owner in a panic, expecting the worst, but instead he was incredibly kind, calm, and understanding. He immediately reassured me that everything would be okay, gave me the gate code, and allowed us to return the truck after hours. That simple act of kindness took so much stress off what was already a very overwhelming moving day. Customer service like this is rare. He went above and beyond to help us, and I can’t thank him enough for his compassion and flexibility. If you need a U-Haul in the Johnson City area, this is absolutely the place to go. Highly recommend!
Mary RWell my experience was very good after there was $19.95 Truck available & I had extra hands to help me. If I needed an $19.95 truck at a certain day or time then it would be bad because would have to get a truck at a further away U-Haul and pay more miles.
Ramona B