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Luis C
Customer Reviews for Dorchester Food Co Op
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Me cobraron más dinero que lo acordado por el gas
VENECIA CVery professional customer service.
STEPHANIE WCustomer service the best
Oneyda MOvercharged me
STORMIQUE HRemind customers to take a picture of current gas amount.
RAYMOND MI recently rented a truck from the U-Haul location on 195 Bowdoin St in Dorchester, and I couldn't be happier with my experience! From the moment I walked in, the staff was incredibly friendly and helpful. They took the time to explain the rental process and answered all my questions with patience. The truck was clean and well-maintained, making my move much easier than I anticipated. I also appreciated the efficient check-in and check-out process, which saved me a lot of time. What really stood out was the customer service. The team went above and beyond to ensure I had everything I needed for my move, even offering tips on the best routes to take. I felt supported throughout the entire process. I highly recommend this U-Haul location to anyone in need of rental services. Thank you for making my moving day a breeze
Osman BI always use this to rent UHaul's for my business. Highly recommend.
PETER EThe Dorchester food co-op people were friendly and knowledgeable. The truck was clean inside and out. And on my return I was able to make some purchases inside the co op. I highly recommend this place.
OSMAN BNothing. Your system is not broken. Don't fix what's not broken. 👍👍
Reinaldo ATruck had mud all over the flooring . Check engine light was on felt like it was gonna give up. Fuel was not at level as reported.
Tyreke GYou should improve on giving customers trucks with all safety features in tact. The side mirror being cracked was extremely discomforting because they are an important safety component in any vehicle.
SHANIA MU-Haul price is outrageous
STEPHAN TTodo muy bien y buen precio recomendable al 100 por 100
Walter PNo one spoke English and made me wait 45mins for the key to the truck I reserved. I felt unsafe and they were rude and unhelpful.
Zachary D1. Lock is bad, very hard to open with the code 2. Online agent is terrible, wasting my time in the so called two contacts verification, and through the communication with very slow unsatisfactory answer, wasted me at least half an hour until I can finally pick up a van 3. Returning and picking up process are too long
Xiaogui ZClean the truck. The cabin and the back. Check that the truck is clean prior to renting. Perform a walkthrough of the truck? Arrived to my property and opened the back of the truck. There was broken glass every where
CHRISTOPHER VEverything is good best and better
MOHAMMED HHave equipment clean & maintained. Windshield had not been cleaned in awhile. Customer service was STELLAR from Heather to the area manager... very kind & helpful!! I would still use this location for my relocation needs.
Marcia TAlthough I gave an average review, it was quite frustrating when I arrived there. Traffic on 93 caused me to be 15 minutes late and I was in a hurry. The signage on the outside led me to think that I had to go through the whole process on my phone. I had the U-Haul app on my phone, but could not figure it out. I called the number listed for the location and John told me to just go in and somebody would help. They did, and I was able to get my rental. The phone app wanted me to take pictures of front, back and sides, but the truck was parked too tightly for me to comply. However, it all turned out okay.
SHAWN DDorchester Food Co-op is a perfect neighborhood location. Easy access. Friendly service. Clean and functional cargo van.
Alda WThis is our third time using this site. As long as they have what we need it will be the only one we use!
Peter EI had the most pleasant experience ever renting a truck and, John the general manager, was such a nice person and very helpful. He even gave me a coffee and empanada after my long day of moving. Two thumbs up
Robert EI didn’t get the moving equipment I reserved, so my move was difficult and I was forced to extend my reservation and incur unnecessary additional charges. The cab was not cleaned - it had several beverage containers, an earring, and a hair tie.
Tyler CJohn is extremely helpful and attentive.
RIck MAmazing service! This location is run like a small business who cares about you. Easy to get someone on the phone and help when you need it. This will be the only Uhaul location I go to when we need to rent.
Leora RIt was easy to rent from this location. The customer service person was well aware of his job and did a great job explaining the process. He is a keeper!
YVETTE LCustomer service
MOHAMMED HKeeping up-to-date.
FENOL JOutstanding service. Very clean vehicles. Very nice and helpful staff. I highly recommend this U-Haul location
ANA IThe customer service was great. Check-in was smooth, van was clean and brought to the front door (it was raining so that was a plus). There could have been more gas (7/8); half a tank would have been a better courtesy. Although I wasn't going too far, I felt uneasy about driving with so little gas. Check-out was excellent and quick. Overall, I'd highly recommend this location as a neighborhood resource for the BIPOC community of Dorchester, MA.
SAKEENAH BGenuinely friendly staff with a good sense of humor. Quick and easy in and out. Will definitely use this location again.
MICHAEL MI received excellent care while getting a rental trunk from this location. Literally turned my stressful day into a great day with ease thanks to Desmond. He was thorough in making sure the vehicle was up to par and explain all the requirements in an understanding way. Will definitely recommend to future movers who need a vehicle
CORINNE HDon’t surprise your customers the day before their reservation with a truck nearly twice the size of the one they rented :)
ABIGAIL BOur truck was ready exactly when we needed it. Our move went very smoothly thanks to the recommendations made by this location's manager. We added on a few extra moving blankets and changed the type of dolly, and this was very helpful. He was courteous and professional. We returned the truck after hours and this process went smoothly.
Eric YI went for a pick up at 10:30pm Since no representatives were there, they couldn’t verify my international identify card, the uhaul representative couldn’t help us, Then my manh John called ( I believe he is the head of this location), he himself reached out to me and verified my identity on call and helped us. Withiuhim moving house would have been a nightmare and I’m so grateful to him. 10/10 stars for John
Koushik BJohn and Desmond went above and beyond from beginning to end. We could not recommend this location more. Desmond uber’d to get us a truck when our reservation was not available at their location- a lifesaver considering we were moving during high season with a newborn! John called and texted to walk me through the process/ give me options. On the day of, John helped me complete the rental on the phone- so helpful. 10/10 for U-Haul at Dorchester Food Co Op!
Angelina GMoving is always a hassle, but Desmond and his team at Dorchester Food Co Op made everything so simple. I would definitely use them again!
KAYLA TYour service is excellent
FRANCIS OSuper easy and simple. I was amazed. The staff were helpful and efficient.
Catherine GTener más vehículo disponible para poder dar más servicio, hoy yo pasepor 3 estación y no tenían disponible.
Alexis DThe staff at this location are second to none. They are friendly efficient and knowledgeable and I will always seek to rent from this location.
Chase GAll was great, thanks!
Joanne TThe service was awesome. John Santos provided excellent customer service.
Ron BI originally reserved my pickup for another location (Car Emporium in Roslindale) and had a terrible experience--the vehicle wasn't prepared--so Uhaul support transferred my reservation to Dorchester Food Co Op. The mobile pick up & drop off were very smooth, and the location manager was nice enough to send a personalized text to check in with me once I arrived. Even though this location was less convenient, I would definitely use it again over a closer option!
Claire WThey over charged me and could not give an explanation
Lincoln CDesmond was exceptional... great guy and made it super easy!!!
Gary CThe driver's side mirror would not stay in place upon pick up. The mirror kept swiveling and made it so I could not see out the side mirror.
James DWondering customer service and friendly people 😊
Maimouna DEverything went smoothly. I don't recommend any changes.
Thomas LGreat experience
Steven DWhen we came in to the location we had no idea as to how to proceed with the rental, however the customer service team was extremely helpful , they were polite and curious. They offered us complimentary coffee and guided us through the rental, We most definitely recommending this location to anyone that will be in need of a truck to rent .
Desmond Dexcellent service
Juan VAmazing location! Friendly and helpful staff, super easy pickup and truck was in great condition.
Rodney S