Customer did not leave a comment.
NATHAN S.
Customer Reviews for Dorsey Road Carroll Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location could use an inside office or someplace warm to stand 24° outside waiting to fill out paperwork and sign documents to receive rental was a little cold
BRANDON S.They charging too much which is not included on what I requested.
JAMES O.This was my second time ever to rent a truck and was even better than the first time closer to home and cheaper per mile for the same size truck 99 cents vs 129 is a big difference ??? why the same truck cost more in MAYO / Annapolis ??? than in Glen Burnie ??? Mayo is 5 miles each way on a dead end road that is 13 bucks at 129 just wasted
JOHN Z.Outstanding
LOUISE D.The only thing is I don't receive a receipt when I returned the truck
JOSEPH H.The vehicle was horrible. It had 99,920 miles on it and acted like it. When you pulled off the truck was stuck on 10 miles then lurched to the next gear. But wait once you were doing the speed limit the truck would randomly jerk. Of course we all know that means the transmission is failing. Let's not forget about the gas smell that appears in the cabin of the truck. I told the guy behind the counter and got “ oh okay thank youâ€. Worse service EVER!! Didn't even ask follow up questions and I know that he will be renting it to the next victim. I should have went to Penske and paid extra for the safe ride.
Damikka B.No signage, I was totally unsure where to go. I finally walked up to the gas station attendant and found out that he was the man I was supposed to see. I was also told that it would be open till 6 o'clock and he told me I needed to get there by five because he was closing early. This after I had to change locations because the truck was not going to be ready at 9o'clock the next morning at my original pick up site. He also did not have Blankets I reserved. I was not pleased at all with this U-Haul transaction.
TAMARA L.Quick and easy.
HUGH S.The truck reserved for me had a flat tire. The proprietor was on site and never checked it. The on line verification did not work. I had to contact customer support to complete the check in.
Jeffrey E.Drop location is also gas station
JEFFREYSCOTT R.Everything great.
TONIA B.You have to trust the on-line process, which is counter-intuitive if you are of a certain age. In the end, I didn't know I would end up at this location, the trailer I needed was there and the attendant was knowledgeable. So it all worked, but 1/4 mile down the road was a major U-haul service center that does not pop up when you search on-line. Turns out we needed a receiver to come down to the standard 2 inch ball, so we were also at the service center, and would go there first next time, so you can talk to someone and see all the equipment available (the way it used to be).
MARC C.1) Clean the vehicles 2) Have the vehicle available for pickup where it is scheduled
MICHAEL A.I felt threatened by agent from the use of his words, drop off location was confusing. Also why have a super uhaul location with dozens of equipment competing with a gas station right across the street. I called costumer support to clear up the situation and they would properly answer a simple question and their use of words were patronizing. I was happy with the equipment.
Benjamin M.Having more than one employee on the premises would be nice.
QUENTIN F.The associate went above and beyond to make sure my rental went smoothly. He was extremely knowledgeable and courteous. He made sure I got the best deal possible. I will absolutely rent a U-Haul strictly from this location in the future. This was my first time renting a U-HAUL and because I was so impressed with the service and the truck I will rent one again.
JESSICA C.Manzoor was great and a very excellent service im very grateful for his help and he was very friendly
GREGORY H.We where just going to put gas at this location when we notice there was a U-Haul as well, I asked the person in charge if we could drop the truck here instead of the address I put in my reservation, and he say yes. He was very polite and helpful, he helped us finish the transaction in less than 5 minutes. It was the first time I've requested a service like this and I'm very pleased with the customer service. Will no hesitate next time I need a new U-Haul service because everything was excellent.
Davi C.Convenient location, and cooperative, polite and well-experienced staff.
REINALDO A.Helped me out with a ton of problems.
Jared Z.Small location. Attendant was very helpful. Had to visit the other location down the street to secure additional equipment.
Daniel C.I would not recommend U-Haul to a friend and I do not ever plan to use U-Haul ever again. I made a reservation in Fredericksburg, VA over a month ago and the you send me to Glen Burnie, MD two hours away. So you just added four hours to my move day because its your process to confirm reservations the day before? How about a week before? How about you don't take a reservation unless you're sure you can fill it? Get extra equipment. The airline industry has this figured, do some benchmarking and get better. This is the second time, you screwed me like this and I will never let it happen again.
James W.Great customer service
Linda B.We just needed the truck for a couple if hours to move new outdoor furniture from Ashley's Furniture to our home. They were nice enough to allow us to rent the truck for 2 hours. Thank you!!
RANDY S.Representative was very friendly, helpful, and courteous. I would rent from this location again and recommend the location to other customers.
Eugenia A.At the walk around there were scratch's and dings on the vehicle, however it did the job.
ELLENE Y.They gave me a pick up location 50 miles out of the way, which caused me to go over on mileage and an extra charge of $25. They were also not very accommodating on the phone.
GIOVANNI P.When renting trailers the location should have adapters onsite required for connection.
Reginald S.Initially i was told i would not have a trailer there was no trailer available and nothing within 100 miles. I had to argue over the phone and the customer service rep was horrible and unhelpful.
Haley C.We had requested a dolly and it wasn't available which was fine but it would have been nice to know ahead of time.
Jonathan R.Thank you for making that hectic time in my life smoothe sailing. It was greatly appreciated!
MAGGIE W.Outstanding customer service
Lionel E.Tell the customer why they are being charged a cleaning fee. I swept the truck myself.
Joshua V.I requested a furniture dolly and they didn't have one. The representative spoke very little English. That caused a problem.
MARK M.Nice and experienced people and better service available.
GARY P.It was a dinky location it was a gas station. Initially very confused about if that was the place to drop off. No signs and no trucks had to go ask the guy in the booth, he said yes. Not pleased!!
voncile H.Wonderful experience with the expert and courteous staff
RICHARD W.The representative was very helpful and professional.
Kevin P.Horrible uhaul rental location, NOT RECOMMEND AT ALL HORRIBLE SERVICE
Ralph M.Make sure the equipment works as it is intended to do so. Jack system on the auto transport that I rented was defective and did not lower. The associate that I picked it up from was aware but stated that " it will be fine, you dont need it. Just have them help you when you get there."
Christopher H.The trailer we picked up had a slow leak in 1 tire. Went back to this location and they were no help. Only for us to call the number on the side of the truck.
Debra L.