Customer Reviews for Dorsey Road Carroll Fuel
(U-Haul Neighborhood Dealer)

128 reviews

7401 Baltimore Annapolis Blvd   Glen Burnie, MD 21061

(410) 768-4418

Hours

  • Mon–Thur
    6 am–6 pm
  • Friday
    6 am–6:30 pm
  • Sat–Sun
    6 am–6 pm

Services at this Location:

Contact Us

(410) 768-4418

7401 Baltimore Annapolis Blvd
Glen Burnie, MD 21061

Services at this Location:

Hours

  • Mon–Thur
    6 am–6 pm
  • Friday
    6 am–6:30 pm
  • Sat–Sun
    6 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The service provider was very helpful!

ROBERT D. 
Rating:
5.0

Nothing

DAREN W. 
Rating:
1.0

This location is in a gas station booth. I was sick with a cold an it was freezing cold with a high windchill. The attendant a foreign National who badly spoke English wouldn't allow for me to come inside. Instead he made me wait outside for over 15 minutes why he was letting other clients pay for gas although the arrived after me.

Ilona S. 
Rating:
5.0

Customer did not leave a comment.

AUGUSTUS M. 
Rating:
5.0

Very nice place for Uhaul pick up and drop off conveniently

ALBERTO C. 
Rating:
3.0

The gentleman that worked at this location greeted me and he was helpful! and very inviting!

Saffiya M. 
Rating:
5.0

Customer did not leave a comment.

Jordon C. 
Rating:
5.0

Customer did not leave a comment.

Santos L. 
Rating:
5.0

Wonderful experience

junaid A. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Excellent customer service and convenient location

Richard N. 
Rating:
5.0

Please have the mileage visible

Chrystal S. 
Rating:
5.0

Customer did not leave a comment.

jerry R. 
Rating:
2.0

Business is a gas station with UHauls. Employee had numerous “gas” customers to deal with during the time I was picking up the UHaul. He had to stop my service numerous times to assist others.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

mario M. 
Rating:
5.0

Customer did not leave a comment.

Keith B. 
Rating:
5.0

Nice people and excellent customer service

DACVID N. 
Rating:
5.0

Good service

EDWIN T. 
Rating:
5.0

Vendor offered to print a copy of the rental equipment lease but I said I would rather have it emailed to me. Vendor told me he would email me the agreement but never did.

Dennis P. 
Rating:
3.0

Customer did not leave a comment.

Clifton W. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo M. 
Rating:
5.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Customer did not leave a comment.

LYDIA S. 
Rating:
5.0

Great and flexible!!

Joyce B. 
Rating:
3.0

Not alot of help with setting up

Victoria W. 
Rating:
5.0

Extremely helpful retailer

John J. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Excellent service and good people

Jairo T. 
Rating:
5.0

Good service available when u need it

VENISLAV T. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
3.0

A very small and congested area

BRIAN W. 
Rating:
5.0

Everything perfect

Mirwais S. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Very cooperative personnel and convenient location

LISA W. 
Rating:
5.0

Nice people and better service

DANIEL N. 
Rating:
5.0

Customer did not leave a comment.

SENIA I. 
Rating:
5.0

Customer did not leave a comment.

Katie C. 
Rating:
2.0

Customer did not leave a comment.

marcus C. 
Rating:
5.0

Good customer service

GARY P. 
Rating:
5.0

The dealing assistant is very friendly, cooperative, efficient and knowledgeable of his work. I would prefer this location again.

cbxcgh H. 
Rating:
5.0

Polite person with professional expertise.

xcbzx B. 
Rating:
5.0

Great customer service!!!

William P. 
Rating:
5.0

Nice people and good customet service

GARY P. 
Rating:
1.0

The equipment was rented to me with trash in the it. The trailer had an overwhelming odor of mulch,dirt or mildew. The U-Haul representative was unprofessional and unorganized.

Steven D. 
Rating:
5.0

Donna is Amazing!

Asia P. 
Rating:
2.0

Attendant barely spoke English which made the pickup process difficult. They didn't have the 12 moving blankets that we requested. The attendant said the truck was just serviced. The low oil light was on. I was told it was OK, just take the truck and if anything went wrong to call roadside assistance. I called RSA from the parking lot of the dealer. A tech came out and said the truck was very low on oil. He filled it to the proper level and the truck ran well for the 180 mile 1 way trip.

MARK W. 
Rating:
3.0

Customer did not leave a comment.

ERIKA H. 
Rating:
3.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
5.0

???

CRAIG W. 
Rating:
5.0

Carroll Fuel is convenient location for me to pick up and return truck Good and friendly people there are easy to deal with For the first time i drive thru toll tunnel four times to save more than a hundred miles of beltway made sense I am not sure how or when to pay but would like to pay ASAP 6 dollars for each use = 24 dollars unless the truck has EZ Pass ? should be half that ?

JOHN Z. 
Rating:
5.0

Customer did not leave a comment.

KENNETH D. 
Rating:
4.0

Customer did not leave a comment.

NATHAN S. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
3.0

This location could use an inside office or someplace warm to stand 24° outside waiting to fill out paperwork and sign documents to receive rental was a little cold

BRANDON S. 
Rating:
1.0

They charging too much which is not included on what I requested.

JAMES O. 
Rating:
5.0

This was my second time ever to rent a truck and was even better than the first time closer to home and cheaper per mile for the same size truck 99 cents vs 129 is a big difference ??? why the same truck cost more in MAYO / Annapolis ??? than in Glen Burnie ??? Mayo is 5 miles each way on a dead end road that is 13 bucks at 129 just wasted

JOHN Z. 
Rating:
4.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Outstanding

LOUISE D. 
Rating:
4.0

The only thing is I don't receive a receipt when I returned the truck

JOSEPH H. 
Rating:
3.0

The vehicle was horrible. It had 99,920 miles on it and acted like it. When you pulled off the truck was stuck on 10 miles then lurched to the next gear. But wait once you were doing the speed limit the truck would randomly jerk. Of course we all know that means the transmission is failing. Let's not forget about the gas smell that appears in the cabin of the truck. I told the guy behind the counter and got “ oh okay thank you”. Worse service EVER!! Didn't even ask follow up questions and I know that he will be renting it to the next victim. I should have went to Penske and paid extra for the safe ride.

Damikka B. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

JAMAL F. 
Rating:
1.0

No signage, I was totally unsure where to go. I finally walked up to the gas station attendant and found out that he was the man I was supposed to see. I was also told that it would be open till 6 o'clock and he told me I needed to get there by five because he was closing early. This after I had to change locations because the truck was not going to be ready at 9o'clock the next morning at my original pick up site. He also did not have Blankets I reserved. I was not pleased at all with this U-Haul transaction.

TAMARA L. 
Rating:
5.0

Quick and easy.

HUGH S. 
Rating:
5.0

Customer did not leave a comment.

JON B. 
Rating:
5.0

Customer did not leave a comment.

BROOK M. 
Rating:
2.0

The truck reserved for me had a flat tire. The proprietor was on site and never checked it. The on line verification did not work. I had to contact customer support to complete the check in.

Jeffrey E. 
Rating:
5.0

Drop location is also gas station

JEFFREYSCOTT R. 
Rating:
4.0

Customer did not leave a comment.

LEE B. 
Rating:
5.0

Everything great.

TONIA B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Dallon H. 
Rating:
4.0

You have to trust the on-line process, which is counter-intuitive if you are of a certain age. In the end, I didn't know I would end up at this location, the trailer I needed was there and the attendant was knowledgeable. So it all worked, but 1/4 mile down the road was a major U-haul service center that does not pop up when you search on-line. Turns out we needed a receiver to come down to the standard 2 inch ball, so we were also at the service center, and would go there first next time, so you can talk to someone and see all the equipment available (the way it used to be).

MARC C. 
Rating:
3.0

1) Clean the vehicles 2) Have the vehicle available for pickup where it is scheduled

MICHAEL A. 
Rating:
4.0

Customer did not leave a comment.

CASSANDRA T. 
Rating:
2.0

Customer did not leave a comment.

SAMANTHA D. 
Rating:
1.0

I felt threatened by agent from the use of his words, drop off location was confusing. Also why have a super uhaul location with dozens of equipment competing with a gas station right across the street. I called costumer support to clear up the situation and they would properly answer a simple question and their use of words were patronizing. I was happy with the equipment.

Benjamin M. 
Rating:
5.0

Customer did not leave a comment.

WILDER E. 
Rating:
5.0

Customer did not leave a comment.

KERONE W. 
Rating:
3.0

Having more than one employee on the premises would be nice.

QUENTIN F. 
Rating:
5.0

The associate went above and beyond to make sure my rental went smoothly. He was extremely knowledgeable and courteous. He made sure I got the best deal possible. I will absolutely rent a U-Haul strictly from this location in the future. This was my first time renting a U-HAUL and because I was so impressed with the service and the truck I will rent one again.

JESSICA C. 
Rating:
5.0

Manzoor was great and a very excellent service im very grateful for his help and he was very friendly

GREGORY H. 
Rating:
5.0

We where just going to put gas at this location when we notice there was a U-Haul as well, I asked the person in charge if we could drop the truck here instead of the address I put in my reservation, and he say yes. He was very polite and helpful, he helped us finish the transaction in less than 5 minutes. It was the first time I've requested a service like this and I'm very pleased with the customer service. Will no hesitate next time I need a new U-Haul service because everything was excellent.

Davi C. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Convenient location, and cooperative, polite and well-experienced staff.

REINALDO A. 
Rating:
1.0

Customer did not leave a comment.

MARKIA B. 
Rating:
4.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

JAMES CLARENCE I C. 
Rating:
5.0

Customer did not leave a comment.

CESAR C. 
Rating:
5.0

Helped me out with a ton of problems.

Jared Z. 
Rating:
3.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Small location. Attendant was very helpful. Had to visit the other location down the street to secure additional equipment.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

I would not recommend U-Haul to a friend and I do not ever plan to use U-Haul ever again. I made a reservation in Fredericksburg, VA over a month ago and the you send me to Glen Burnie, MD two hours away. So you just added four hours to my move day because its your process to confirm reservations the day before? How about a week before? How about you don't take a reservation unless you're sure you can fill it? Get extra equipment. The airline industry has this figured, do some benchmarking and get better. This is the second time, you screwed me like this and I will never let it happen again.

James W. 
Rating:
5.0

Great customer service

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Raymond F. 
Rating:
5.0

We just needed the truck for a couple if hours to move new outdoor furniture from Ashley's Furniture to our home. They were nice enough to allow us to rent the truck for 2 hours. Thank you!!

RANDY S. 
Rating:
5.0

Customer did not leave a comment.

GARY P. 
No reviews have been submitted for this location.

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