The location was convenient to enter, the guy working over there was very helpful and courteous, and the transaction. was very smooth and easy.
JENNIFER K
Customer Reviews for Dorsey Road Carroll Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Be prepared for people and their orders.
Anthony PStole my money from account well after I used the service, I filed a claim to my bank to stop payment
STEVEN HIt was a great experience to rent U-Haul truck from this location.
BULMARO RConvenient location better service nice guy thank you.
JENNIFER KIt was my first experience with uhaul company. The guy at the location was full cooperative and gave us better guidance.
ALEXANDER WNext time I will prefer this location.
CHARLES JThey haven't returned my deposit to me😪
Nieves GWonderful experience.
YUSEF SThe truck was dented on the driver's side. The back had to be swept out because of all the water. The truck rode terrible.
Aaron BExcellent experience, and I would prefer this location in future.
JAMES HGood service
EDGARDO MTrucks are old and do not have features that improve safety and convenience. Truck bed is to tall for short people seatbelt is to short for fat people
Christina KThe person at the door was very professional didn't take long to get my truck
Walter GIt was my first experience at this location, that was really excellent. The guy is nice and the location is neat and clean and easy to enter and exit.
DIEP PThe damn truck was fucking dirty the first truck didn’t work he still tried to give it to us then this truck was cutting in and out plus inside was nasty and to think they was trying to blame me hell no next time I’ll take them to court
KRYSTAL NInside of truck was filthy. Driver and passenger side, as well as the back of the truck. We had to clean it out before we could put our furniture inside.
KAMARI SI've rented from here before and never had any issues, clean smooth ride, but this rental was filthy and the key ignition would get stuck and wouldn't turn. It felt like it was going to cut off, the engine light came on. We got it back early because we didn't want to get stuck anywhere.
Mary TEasy drop off - thank you! Special thank you to Renee, Ashley, and Nate who were all very helpful and accommodating throughout the rental and return processes.
patricia LPlease recommend better unloaders . Unloaders didn’t show up
EMELDA OGreat experience
CRISTIAN MThere was a very friendly environment and the guy dealing with the customers was fully attentive and professional in his dealing. Great experience.
JADE HI had an excellent experience renting from this location. I will recommend to other customers to rent from here. The guy working here is really a good person.
DEAN ENice people and professional guidance provided.
JAMES HWindshield was extremely dirty, making it hard to drive in the dark. I cleaned it. Otherwise experience was fine
RONALD ITruck wasn’t cleaned out, missing gas cap and driver side blinker didn’t work.
Robert JThe man working there that morning was very rude
AKADUCHIEME OOutside of truck was extremely muddy and messed up clothing getting in and out.
JANIAH LThe truck had a dirty Dunkin donuts cup and boxes and trash in the back part. The truck had less than a 1/4 of gas and every time I rented an uhaul truck the gas tank has been full. very inconvenient since we had a time limit to get to where we were going. The truck's check engine light was on. The guy at the gas station gave us no directions on gas type or anything. When retuned the truck the guy grab the keys and said "okay thank you" as if that was it. I had to ask for a receive, which he proceeded to say it'll be in your email. I requested a receive at the moment please. And saw him actually go look at the truck milage and the back side, then asked about the stuff in the back and that's when we explained that stuff was there from before. So, I'm thankful that I asked for received right then and then.
CELIA VCharged me 3 days for 2
TIMOTHY ACustomer service was really bad.
DOMANIC FI don’t have any comments on what can be approved. The process was very smooth and quick, the truck was cleaned and well maintained. I will definitely be using this location in the future
Anthony SLock the trailers, someone was living in it when I went to pick it up. The retailer had to clean out pillows, clothes, and rotten food before I could take it. The smell inside was awful.
Pamela HThe gas tank was on E and the vehicle was filthy. The primary location didn’t have a vehicle so I had to use a location down the street. I would not recommend it to nobody.
Constance SMy wife was very nervous because it looked like a homeless person had just stepped up to take possession of the trailer. He was very helpful in unhooking the uhaul but I made sure that I took pictures that you got just to make sure you understand I did my part. If anything else happened after that it is not on me.
Gardiner CNice place and expert people at the location
Richard DWe were not told about the deposit.Did not get a receipt even when we asked. We only used it 10 miles and check out receipts. He said it would come in a email we got nothing.It only should’ve only be 30$ I was charged 140 $
Terry SN/A
Natasha AI had a very good experience with the customer service guy at the gas station dealing Uhaul.
Manzoor HTurned in trailer yesterday 12/23/23 at noon and still have not received my email receipt
Eddie DThe store I originally booked a van with didn’t have it and they moved me ten miles further away, miles that I had to pay for.
Brian JNothing necessarily wrong with the location itself, I just got a really old truck. I ran into an issue a couple times where the ignition locked and I was unable to start the vehicle. It finally started after some prayers and vigorously jiggling the key. This happened at least 3 different times. Also, the dial to change the temperature of the AC seemed to be glued in place. So it was either no heat at all and freeze, or too much heat. And I had to drive this truck for about 200 miles. I tried to type this in during my mobile drop off early in the morning, but the app didn’t let me proceed to the next page unless I selected “no issues” when asked.
Kamsi GThe attendant at this location was very informative, kind and professional. I will be renting from this location from this point forward
Charles HQuick and easy
Francisco MAmazing location, just wish there was a better variety or uhauls
Dorothy EThe van was dirty when I picked it up and in the glove box besides cigarette butts there was a partial marijuana cigarette in the glove box
Eugene EWonderful service, the guy dealing with customers is expert and courteous.
EFREN FEverything went smooth. The process was well organized. I was in and out within 5 minutes.
Linda RNice and convenient place to visit and expert people there for full guidance.
Manzoor HI always admire people like this.
QUETIM BExcellent service
ALANXER SExcellent customer service
JOHNSON OAlmost no place to park the truck. Apparently, man in booth was oblivious to any concern about the truck.
James BNice people and excellent service
JEREMY MJust someone there early that can asist with picking up rental with no wait time. Everything else seem nice
Dominique C