Customer Reviews for Dorseys Household Rentals

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Dorseys Household Rentals

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Kendra G.
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This was one of the most frightening places I've ever been. First, no employees were wearing masks. Second, they obviously weren't enforcing customers to wear masks and there were 5 customers in the store already when I entered. Third, this is a gun store! People were in there buying assault rifles. I was terrified. They were so busy that I had to wait. An associate took the truck key and said that his colleague did the UHaul rentals and he would check me out later in the day since they were busy.. That didn't happen and since I dropped off the truck on a Saturday I had to wait until Monday for my final bill.

Bob B.
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Customer did not leave a comment.

William C.
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Took a long time to check in and pick up the trailer.

Jacob L.
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David D.
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randy W.
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David D.
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David D.
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jeff F.
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David was a life/back saver, needed a truck with ramp, could not find one called them and had a truck with ramp available. Started order on phone and got the truck within 30 min. All of your employees were professional, would recommend this location to anyone needing a U-haul!

Frank R.
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rachel G.
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Frank R.
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Henry B.
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i HAVE NO COMPLAIN WITH THE LOCATION. UHAUL SCREWED UP MY RENTAL TIME, THE UHAUL REP TEREZA WAS HORRIBLE AND RUDE. I HAD TO GO FARTHER TO GET A SMALLER TRUCK, I SMALLER TRUCK REQUIRED MULTIPLE TRIPS COSTING ME MORE. JASON JAGDFELD OFFERED A $50 CREDIT & WAIVED THE EXTRA MILEAGE COSTS. THIS WAS SATISFACTORY. NOW UHAUL HAS BILLED ME AGAIN FOR THE ORIGINAL $104.79 AND BILLED ME FOR THE EXTRA MILEAGE $30.94! UHAUL IS NOW STEALING FROM ME! THIS IS THE WORST EXPERIENCE I HAVE EVER HAD DEALING WITH A RENTAL SERVICE. HOW DO I GET MY MONEY BACK?

Household R.
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Household R.
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Household R.
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Household R.
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Jim L.
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Mark C.
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Reserve a U-Haul at a different location, confirmed my reservation with a email and there was no truck there for me, called u-haul and they said they would get back to me, nothing, stop at a different location and they got me set up, 1 star to first location and 1 star to U-Haul customer service, 5 stars to the place that got me set up

Household R.
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Household R.
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Household R.
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Household R.
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Angela D.
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stephanie T.
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Jodie P.
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It was hard to find the front door. Need some signage on the side of the building. Thx!

Household R.
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Household R.
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David K.
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Household R.
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David W.
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The automated process took a long time to and required customer support in order to proceed. The $.99 per mile is absolutely ridiculously overpriced. I would never recommend.

Bill K.
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Household R.
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Martin P.
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Household R.
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Bruce S.
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Household R.
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Household R.
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nicole A.
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Household R.
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Maria V.
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Terrible service! Never been more disappointed. I schuduled to pick the uhaul up @ 9am. Go at 830 to where i thought i schuduled it to be picked up and come to find out i had to go to another location to pick it up. Get there and nobody is there to help us... Call the other location where a nice lady helped us try to figure out what was going on. Then went back to get the uhaul now its 940am and we still have not got it. We arrive at the new location she told us to go to and the man who works there is terrible... We we're there for a good 40 45mins for nonsense.. Finally at 1030 we get our uhaul .... Not good service when you have an appt time and they arent even open!!!!!

Household R.
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Household R.
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Household R.
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Household R.
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Household R.
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Household R.
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Mary K.
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Inside cab had garbage in it. Storage can had spilled liquid in it

Caileigh Z.
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Representative was slow and seemed uncertain of what he was doing

Mary G.
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Great customer service

Madeline W.
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Don't use Uhaul.

David F.
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Great follow-through and thorough.

Tom S.
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The equipment was clean. But here's a tip...provide vehicles that don't leak when it rains. For 2/3rds of my 180 mile drive from Oshkosh WI. to Elgin IL., it rained. Water dripped continuously on to the back of my shoulder, it ran down my back, and into my pants. The harder it rained, the faster the drips came. It was a less than a pleasant experience.

Anthony M.
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The lights did not work, I had to repair them. Luckily I always have my test light with me when picking up trailer.

Timothy B.
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HEIDI G.
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James B.
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