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MICHAEL S
Customer Reviews for Dorseys Household Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy drop off
BRANDI MWeirdest drop off location ever also ended up over charging me
DUSTIN SI actually made the reservation at the North Koeller Street location. I also had a storage unit there. Every staff member on that site was exceptional. All staff on Koeller were knowledgeable, professional and polite.
Brandon AThe service tech was super nice. He said that per company policy uhaul doesn't allow the trucks to be locked at night. Then he actually came outside with us with cleaning supplies, because he said each night weirdos use the trucks at their leisure. Sure enough, he had to clean out the truck from garbage and it smelled horribly of weed. We had to drive home with the windows open. Gross. No fault of his...but what a stupid policy..and how disgusting that people were sleeping in our truck a few hours before we rented it. Yuck!
Brian FI had reserved a U-Haul truck close to my home for pick up. It was all confirmed and then I get a call the day before saying I needed to go across town to pik it up. It ended up costing me mileage for pick up and time to get there. If you can;t fulfill the customer's request for where to pick it up, please let them know up front. I would have picked somewhere closer to home.
Jennifer SVery easy process.
Richard Hnothing
Ronda Wasked to be charged at the counter even though I put card information in when reserving online the day before. Seemed as if I had to restart the process over and guy at the register said if I didn’t pay then we would be charged another $100 hold. Then he couldn’t figure out the lock on the truck so it wasted 30 out of our rental time and shorten the amount of time that we had to move out of our home.
Gavino GWas dropped off without the help of anybody. The location was closed.
Greg WGreat overall!!
Tadeusz KFor dropoff, the U-Haul application could not complete the online dropoff due to the location not being found. I had to call the next day to complete the return.
RENEE TThe mileage allowed gor the move was ridiculous. I was over before i even got into Oshkosh and they did not care one bit. Parking the truck was a mess. The amount charged was wrong I woyld like a call asap 7156169021. I tried to call the 1800 number and sat on hold for over a half hour twice and had to hang up because i had to go to work.
Loraine BThe staff was nice. We were uncomfortable with no mask wearing by employees. Also disappointed that after an hour (literal) paperwork, the truck was not clear of snow. After cleaning off truck, it did not start. After another significant amount of time, we were given a second truck which was not full of gas and had the wrong mileage listed. It was only off by 20-some miles but enough to be a problem for us given the number of miles they allowed. After more time, the regional rep gave us extra miles to use. We still returned the truck full of gas because we didn't want to short the next renter. Again, the staff at this location was nice. The problems encountered were not as nice.
kristian wThis was one of the most frightening places I've ever been. First, no employees were wearing masks. Second, they obviously weren't enforcing customers to wear masks and there were 5 customers in the store already when I entered. Third, this is a gun store! People were in there buying assault rifles. I was terrified. They were so busy that I had to wait. An associate took the truck key and said that his colleague did the UHaul rentals and he would check me out later in the day since they were busy.. That didn't happen and since I dropped off the truck on a Saturday I had to wait until Monday for my final bill.
Kendra GTook a long time to check in and pick up the trailer.
William CDavid was a life/back saver, needed a truck with ramp, could not find one called them and had a truck with ramp available. Started order on phone and got the truck within 30 min. All of your employees were professional, would recommend this location to anyone needing a U-haul!
jeff fi HAVE NO COMPLAIN WITH THE LOCATION. UHAUL SCREWED UP MY RENTAL TIME, THE UHAUL REP TEREZA WAS HORRIBLE AND RUDE. I HAD TO GO FARTHER TO GET A SMALLER TRUCK, I SMALLER TRUCK REQUIRED MULTIPLE TRIPS COSTING ME MORE. JASON JAGDFELD OFFERED A $50 CREDIT & WAIVED THE EXTRA MILEAGE COSTS. THIS WAS SATISFACTORY. NOW UHAUL HAS BILLED ME AGAIN FOR THE ORIGINAL $104.79 AND BILLED ME FOR THE EXTRA MILEAGE $30.94! UHAUL IS NOW STEALING FROM ME! THIS IS THE WORST EXPERIENCE I HAVE EVER HAD DEALING WITH A RENTAL SERVICE. HOW DO I GET MY MONEY BACK?
Henry BReserve a U-Haul at a different location, confirmed my reservation with a email and there was no truck there for me, called u-haul and they said they would get back to me, nothing, stop at a different location and they got me set up, 1 star to first location and 1 star to U-Haul customer service, 5 stars to the place that got me set up
Mark CIt was hard to find the front door. Need some signage on the side of the building. Thx!
Jodie PThe automated process took a long time to and required customer support in order to proceed. The $.99 per mile is absolutely ridiculously overpriced. I would never recommend.
David W