The elderly man (80-plus)working there was rude to others customers To slow and seemed to not be able to see or hear and work the computer. I was not asked about insurance the cost was added automatic. When asked about this person wanted to argue about it.TERESA J.
Customer Reviews for Double D Truck Specialties LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to go to 4 sites before I could drop off the trailer. Also I ordered supplies for my move and I got the straps after the move. The blankets and the furniture blankets did not arrive. I paid for these items and did not get them.James T.
Customer did not leave a comment.MILTON G.
The vehicle itself was clean but the transmission kicking in hard or something (no mechanical experience) while driving make me very uneasy, like the truck is going to leave me stock at any time. Very uncomfortable feeling.miquel C.
The gentlemen lied and said he couldn't find my reservation. He tried creating me a new one and charged me double. Once I saw the charges, I refused to proceed until he found my reservation that I did an my online check in. I was there for almost three hours between waiting and his checking process. This place is probably charging extra from all the customers that due not pay attention. They told me the extra charges were a deposit and the. When I asked what the final charge would be, he told me he couldn't tell me until I returned the equipment. Once he found my reservation, all that changed. No deposit and the charge was what I expected.Thomas W.
Improve your maintenance. One tow dolly had a tire so worn the cords were showing. The next tow dolly I used, a tail light fell off half way through my trip.David M.
Address is wrong. Location is in Lake Alfred not Haines City. There is an exact address match in Haines City that is 8 miles away from this location which has nothing to do with this location and caused hours of confusion when trying to return equipment after hours.JUSTIN P.
Customer did not leave a comment.James E.
Customer did not leave a comment.KELVYS S.
Customer did not leave a comment.philip G.
Customer did not leave a comment.Philip G.
The address was wrong on the paperwork so it made it twice as long to find. The employee did not have enough help to offer assistance. He said we had to wait outside (FL heat mind you) since he had one person in there and he was having computer issues. We were not going to wait so we just left it with him and left.Bhrett H.
I was supposed to drive the vehicle to the first location that I was a sign but the person when I called them will very rude I appreciate that James call me and sit meal with an old guy location besides that he couldn't hear me when I talk to himDIANA B.
Customer did not leave a comment.YAJAIRA T.
There was only one person working and he was extremely grumpy, luckily I was able to do the checkout thru the app and only thing I had to do was return the keys to grumpy man.Alberto T.
Employee didn't help in anyway. I asked for guidance how to remove the straps. We had to park the trailer in a thighs spot. Despite of having lots of space in a dirt parking area, he didn't let us park inside and made us park in the shoulder of a very busy highway. Another customers who dropped a trailer and truck was very upset and said never againLuis Q.
A nightmare and rude treatment. I will never use any Uhaul service or equipment. I heard the same from another customer who was returning a vanLuis Q.
Customer did not leave a comment.DAVID G.
Better signage. Was a little hard to find.Jacquelyn S.
Customer did not leave a comment.Dolony E.
Customer did not leave a comment.Sarah F.
This was the drop off site for trailer. When I traveled there in heavy traffic and also not knowing area. The person there said he is not taking anymore trailers that I have to another drop off site.MIKE S.
Customer did not leave a comment.Jorge R.
Tell customers who are renting for less than a day where to park their cars so they are not in the way.KERRY C.
Absolutely the worst customer service I have ever experienced anywhere. They actually told me after being there for over 30 minutes that â€œif I was in a hurry that I was in the wrong place.â€ The whole process took over an hour and half. I almost missed my appointment to pick up my furniture. Next time I need a truck or trailer I plan on looking at other rental companies.ALICIA D.
When I go there and the man had a very arrogant attitude and he told me that I need to wait and I waiting amost 2 hours and he did not offer to help me about nothing or about my problem and I had to call customer service to give me another car. Terrible service!Yadiel R.
Customer did not leave a comment.Elizabeth L.
Super nice people! I will be back again.Nicholas W.
Very old man took a long time even responding to us being there . Could have cared less we were even thereBrandy L.
Double D treated me professional and respectable and gave me the right equipment to use thank you double DCARLOS R.
Customer did not leave a comment.James B.
The gentleman is to old couldn't hardly walk to do what is suppose to be done when getting a uhaul and when bringing it back the truck was dirty my husband and I had uhaul in ohio and this gentleman doesn't do what is required and very rudedarlene G.
Customer did not leave a comment.Carlos G.
Customer did not leave a comment.juanita M.
No ideaAbram N.
Customer did not leave a comment.Carl S.
Customer did not leave a comment.Glenda B.
Customer did not leave a comment.Charlotte C.
Customer did not leave a comment.Mayra L.
Very niceMICHAEL ROSS M.
Customer did not leave a comment.GARY B.
Customer did not leave a comment.Miranda B.
Customer did not leave a comment.daniel E.
Customer did not leave a comment.Miguel R.
Customer did not leave a comment.Abdullah L.
Customer did not leave a comment.Leslie L.
Provide faster service. I was there for 45 minutes trying to get my reservation that was made online.Javid W.
Customer did not leave a comment.Wayne C.
The real location is different that you gave meElieser M.
Quite honestly, this location was hard to find, and the Gentleman that waited on us was to put it mildly, beyond retirement years and no business even working. He could barely walk and simply was NOT polite or helpful. Just horrible location and service. Go somewhere else.Byron W.
Customer did not leave a comment.Deborah B.
Customer did not leave a comment.PATRICIA S.
Customer did not leave a comment.Glenda B.
Customer did not leave a comment.David L.
You can not have an employee sick first, second employee with around 80 years old man can not do the best customer services for your company, and third I am still waiting for my claim number 401712781 any one contact me yetHector R.
Location was supposed to open at 12pm, at 1206pm I decided to call number in which I received and answer and was told they'll be there in 10mins and hung up on me. He arrived bout 8-10mins later. He wasn't the nicest person when he did arrive and took his time getting me signed in. I left with rental about 1235pmSabrina B.
We got here 15 minutes before our appointment yet waited over an hour for the employee to help one single customer. He was also very rude to the customers who were calling him as he began snapping on them. Also he was not technologically comprehensive. I paid ahead of time online and uploaded my drivers license to shorten the check in time yet he still asked for the license again and made me go to the truck alone to check for the key yet the key was 3 feet directly behind him. This was an AWFUL experience and the fact that there were no U-Hauls 20 miles of where I originally booked mine and had to drive to the outskirts or Orlando to receive awful service is disrespectful. I will never get another U-Haul again I've never had such an awful experience before.Allison K.
Customer did not leave a comment.James S.
Great people helpful and friendly, and will go out of there way to make sure you are satisfied with your rental.Darian D.
The location is in lake Alfred not Haines city. I finally found the location by driving to one I seen open that was about 5 miles away. When i finally arrived he was just opening and he was pulling the trucks in the yard and checking the lock box. We went inside to do the paperwork and when he gave me the keys the truck WAS NOT CLEANED FROM THE PREVIOUS PEOPLE. I WAS VERY UNHAPPINESS WITH THAT. I WOULD LET THEM KNOW THAT THEY WOULD HAVE TO MAKE SURE THEY BRING DISINFECTANT WITH THEM.Samatha B.
Customer did not leave a comment.emond D.
No fault to the location. The truck was roach infested inside. I had take out for the movers. I left the takeout bag for 30-45 minutes. On opening the bag it had several medium size roaches in it. I had also a small box I carried inside the house and discovered around 20 roaches in it. Now I need to call an exterminator.Roy H.
Was locked up soiled and no answer on the phone only leave a message, which I did. Dropped off carrier at 17/92 on the 17th and the man was helpful. I would recommend this place.Bernard P.
Customer did not leave a comment.Errol M.
Inform your customers that if they drop off equipment after hours they're going to be charged $20 I was never told that I would be penalized for dropping off something early I have used Uhaul a few times and everytime I feel like it cost a little more than you thinkJames P.
Customer did not leave a comment.Karen S.
office was dirty and clerk did not wear his mask but sign said service declined if the customer doesn't wear mask, never received last bill,Judy J.
Customer did not leave a comment.Robert R.
Customer did not leave a comment.Rodney W.
Customer did not leave a comment.RICHARDJAY C.
Awesome people at that location with a home type feel. Ms.Debbie is a pleasant and patient person. She's Awesome and takes the time to get things done right for you. I highly recommend this location.Raja J.
Customer did not leave a comment.NIKOLAOS G.
Customer did not leave a comment.Deborah H.
Customer did not leave a comment.Clarence M.
The person who attended me was rude Did not check the car millage they were not correct. Then they sent me to the wrong locationANGELA H.
Customer did not leave a comment.DANIEL B.
Customer did not leave a comment.JOE D.
It was supposed to be self pick up but equipment was not ready and needed to go thru office.victor V.
Business location is incorrect. Business is actually located in Lake Alfred, not Haines City.Jacob W.
Customer did not leave a comment.BRUCE H.
Customer did not leave a comment.Sterling T.
The address sent me to a different place. In the map You have to write exactly the name and not the address because apparently there are 2 place with the same address. And it's almost 9 min away from each other.lina R.
We were treated POORLY. The Uhaul System was down and when we walked in the Man that was running the location told me the customer, whom I walked in with my husband to LEAVE, only 1 Customer at a TIME (we were together). We were there OVER AN HOUR AND A HALF. I understand systems not working. However, what I don't understand is, the treatment. I also don't understand when I ask a question as to why I am being charged $67 randomly and I told him my charge is only supposed to be $50 (including tax), that is what I saw on my contract. His response is I don't know it's taxes probably, or it will fall off. At this point, he can't print my contract, show it to me, I was done and had no where else to get another Uhaul trailer and was from out of town. I then receive a copy of the contract from Uhaul and see I have been charged an extra $16 for an insurance that we did NOT approve. This makes me very ANGRY.David F.
the problem is that they gave me 2 addresses to drop off the truck and there was no one, wasting my time and they are charging me extra miles and it is not my faultJose D.
Customer did not leave a comment.Isaac S.
"Get some younger people working there." He needs help. The owner seemed to be overwhelmed with his work. He was struggling with the kindle. The contract I received by email was too small to print out. When I went to return the truck, he was gruff in his tone telling me he had not time to deal with it and we would have to wait. I waited and finally wrote down the mileage and gas content. When I went to give him this info in order to leave, he told me he did not need it and would get the info off the truck himself. I will most likely not rent from him again.Ronda B.
Customer did not leave a comment.Alejandro R.
Customer did not leave a comment.Frederick C.
I was charged 504 dollars for a pickup truck rental that I used for 6 hours and only put 75 miles on. When I checked the truck in the man at the counter put the mileage as 9515 when it was really 8515. I caught the mistake and He attempted to refund the but it was then charged to my card again 2 days later. I am still dealing with the issue.Linda G.
Customer did not leave a comment.JOHNMITCHELL P.
A lot of stuff in officeEric A.
I think that a more capable person should reconsider, the man is very old and he is very wrong, otherwise, I will look for another place where they attend faster, I do not recommend itAmaury L.
We reserved a 5x8 cargo trailer and the email said it would be at 229 Dairy Road in Auburndale. When we went to pick it up the manager there said he didn't rent trailers, only trucks. So then he had to call and find one and we had to go to a second location. Very aggravating waste of time.Dan M.
Customer did not leave a comment.Hector R S.
The mobile check is ridiculous you reserve this way for early pick up and the site and customer service was terrible took over 30 minutes and was too adamant on a verification call to someone i know at 5 am just to get the lockbox code it is a terrible process obviously if i got the email for the code then that would verify mejason R.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.Temple M.
Customer did not leave a comment.Eugene M.
Customer did not leave a comment.Emma R.
The sign out front was missing part of the name. I called to tell them when I would be returning the unit. They had only a recording promising to call me back. Never received a call back. I went to the wrong location for drop off. They gave me directions. Arriving at the drop off location the gate was locked. Sign said, "Closed 2 day at 3." Recording didn't mention a change of hours. Called their other phone number. Just another recording. Parked the rental out front of their fence. We are senior citizens with health problems. We could not lift the hitch off our ball. Called U-Haul for help. She wanted a photo of the closed early sign. I took the photo but could not send it as I don't know how. She called another U-Haul dealer to come and disconnect the unit from our truck. Telling me he will know how to send her the requested photo and complete the information online for turning in the unit. He arrived shortly. He had an extremely difficult time detaching the hitch. Had to use WD-40 and the lever from our jack to finally get it off. He didn't know how to use my phone to send the photo. And told me the woman at the help desk could return the unit at her end. He left. I called the woman back. She offered to place a note in my file but could not check the unit in as returned. I tried my best the go through the online return without a photo. Not sure the information I typed in to return the unit was complete and received. If not received or with missing information I would be charged for another day. Due to this entire incident I will never rent another U-Haul.Deborah Z.