Customer Reviews for Double D Truck Specialties LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Double D Truck Specialties LLC

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david F. on

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Dennis P. on

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Owner was very helpful

Gwendolyn L. on

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Minitza O. on

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Roely E. on

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herbert j H. on

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Dan G. on

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Smelly as hell.

Valentin D. on

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JAMES G. on

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Luis O. on

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they need to fix up the entre because is in gravel and dirt the has not in good condition

Desiree F. on

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Catherine C. on

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the only thing I was not happy with is the invoice that was emailed to me was unreadable and so was all the info. tried to down load it several time with no luck even after I asked to resend

Monica R. on

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cira P. on

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Denly S. on

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Was charged 2times after returning on time the trailer. Not good stiling customers money. Please send the money back to me.

Diane K. on

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John R. on

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Pricing incentives or Specials...especially for repeat customers would be appreciated!

Joe F. on

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Wayne F. on

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Curtis B. on

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Curtis B. on

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Excellent service

Paula F. on

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Don was super! He was very helpful and took good care of us during our move. He was always available and even stayed late for us.

CHRISTOPHER A. on

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The place stank of animals and it was hot due to what I assume is repitiles being kept in the premises. A not so well manered gentleman took care of me and although I paid an assistance fee, he made me do it because he couldn't bend over. I understand that part, I respect whatever handicap he may have, but he was rude about it and wanted me to hurry up due to a storm coming. Anyway, i hope not to come back there again.

Peter D. on

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GOOGLE DIRECTIONS ON YOUR WEB SITE DO NOT GET YOU TO THIS ACTUAL LOCATION. it took 1/2 hr and a stop in another U-Haul to get directions. Double D does not answer the phone. Staffed by one very old person that could hardly walk/move, and he did not give any direction as to where to leave the trailer.

bonnie R. on

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Ratchet for the wheel straps need to be oiled for smooth operation. I think this is typical for all locations.

Daniel A. on

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Peter M. on

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chris F. on

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Robert C. on

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Robert C. on

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Anthony L. on

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Will rent from them again

carrie C. on

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Shannon D. on

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KRIS K. on

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Roger P. on

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Kyle C. on

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Charged me an extra day when I brought the tow dolly back within hours of renting it. Now I have to wait up to a week to receive money back to my account, very unfortunate, and a hassle.

John F. on

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the drop off process was unexpectedly different. We were told in Indiana that we could drop off in any location. That turned out to not be true. We were turned away. The place we finally ended up at was a bit scary, but all turned out fine in the end.

Felix Z. on

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ocniel G. on

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Todavía no me an regresado mi depósito es un desastre ya hablé con el dueño del lugar para nada nada se resuelve

Keith K. on

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new Life T. on

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HORRIBLE!!! The place is unprofessional and the guy running the place is no help. Took almost 30min just for us to get checked in. Not to mention the fact about the billing situation. He did not want to check me in because it was raining and he had "turned off" his computer (first red flag). He said he would email me the invoice the next day (Sunday). Come today, (Monday) I tried calling the guy and he said he couldn't email me an invoice??.... but you said you would on Sat. (second red flag). Once I ask for a break down of invoice he was charging me for insurance that we never agreed to (third strike)!! Now I'm still in the process of trying to get the money back. The guy said he credited my card for the 14 dollars of insurance when in fact he CHARGED ME AGAIN FOR AN ADDITIONAL $14!!!!!!!!!!!! Now I'm out of pocket $28 and the guy wont listen to try and fix the situation. Just says we will get someone to look into it and hangs up.... HE"S THE ONLY PERSON IN THE BUILDING!!!!.... dont waste your time!

Denly S. on

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thanks

pat N. on

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JUANITA G. on

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DEBORAH B. on

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excellent service!

elizabeth S. on

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Thomas G. on

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Very kind and reasonable. Had truck much longer then expected, no pressure. Really helped my stress level.

Curtis B. on

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Excellent service, great equipment

Bill K. on

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Nothing

Darryl L. on

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Ricardo S. on

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Never actually went in because I drop it off after hours with the agent I spoke to on the phone was very accommodating very nice

Curtis B. on

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Great service at p/u and drop off

Renee P. on

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We were sent a link that gave us directions to a different incorrect drop-off location. Again, I had to waste gas and mileage to get to the proper location. Once I arrived the facility was a barn. Disgusting. Chickens in the driveway, stench in the office, a parrot, dogs... Inappropriate for a business.

chris F. on

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Family business. Semi rural area. Drop off was quick and painless.

Joel R. on

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It was after hours and dark. Lot is gated so it was a bit hard to know where to leave the truck and I was nervous waiting alone on a dark highway for my husband. However, with the two of us there the process online was easy and the signage by the drop box was helpful. We appreciated being able to return the vehicle after hours.

abraham B. on

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CHARLES E. on

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close to our location

Deborah P. on

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jim W. on

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Curtis B. on

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Excellent experience all around

ROBERT A. on

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Excellent service from P/U to del.

pat S. on

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Employee was professional, friendly and very helpful. He offered options and I could make clear decision that was best for us. I have used this location before and will continue to use it.

Calvin L. on

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The gentleman that took care of us was very nice and attentive. If we will use him again.

Elvis R. on

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Thanks for everything

Mary Ellin B. on

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marcus G. on

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Everything was great thank you!

Elise S. on

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Curtis B. on

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Great service, truck was ready when I got there, check out was simple and fast.

alejandra C. on

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There was no one in the office when I arrived and had to look around for a few minutes until someone finally came out.

david F. on

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Julio A. on

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albert E. on

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Russell S. on

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Shut down this location. Absolutely horrible, unsanitary, rude, and damaged my vehicle. I will be filing a lawsuit against the company and location if we do not settle on repairing my car beforehand.

Curtis B. on

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George F. on

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Great U-Haul team. Don and Debbie were the best! I left some personal belongings in the truck and they stayed after closing time to help us retrieve them. Super friendly and really saved me from some problems. Highly, highly recommended!

Steve F. on

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Management was very helpful in connecting the trailer to the pickup truck and made sure all lights were in full working condition. They went above and beyond what most rental centers offer. Excellent service.

Ralph S. on

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Will H. on

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Richard L. on

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Shawn M. on

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Matthew E. on

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Frank M. on

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Jose G. on

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Michael M. on

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I checked in online and still had to wait an hour to get the truck while the guy was selling a vehicle. Got the truck and it smelled like an ashtray, the check engine light was on and it had more miles than what my paper had on it(which cost me more money). Also the guy almost let me leave without my appliance dolly and I told him I did not want the optional coverage and it was still on there so I was charged and he just kind of shrugged when I realized my pre payment seemed kind of high. I don't think I'll be using uhaul anytime again. Its a shame because I worked for this company as a dispatcher and the customer service has gone to hell in the years since I was employed with them.

JAIME A. on

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Everything was excellent. Thanks for your help.

NATHAN S. on

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Very helpful and friendly. Took great care of us on a Sunday - which is very convenient. GPS didn't find the address very easily, but we figured it out.

Tim B. on

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Jose A. on

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Ralph S. on

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knows his business and does it very well.

david F. on

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Michael F. on

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Fire the current employee

Bob T. on

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Ivan N. on

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anthony W. on

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Smells inside the office of pet dander and waste.

Gary C. on

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RODGER S. on

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Lyza N. on

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The location was very dirty and creepy including the guy working there. He talks and you don't understand him clearly.

kennethyn L. on

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Jeff M. on

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Ryan L. on

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The trailer would not tow straight and was constantly wagging from bad tires and worn ball hitch. It leaked water all over my belongings along with BLACK GREASE!