Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
You won’t anything better than the staff and facility here!
Super storage and uhaul location
Lovw this storage facility, Tony is always professional and meets you're needs if possible, I definitely recommend this storage facility.
We so appreciate the owner's call and his willingness to co to the pick up location if we had trouble with the 24/7 pick process. He walked me through the process over the phone so that o would know what to expect, it being our first time to rent the 24/7 way. Thank you sir!!
Tires were worn on the outside edge. Vehicle is extremely cramped for such a large vehicle. Transmission hump really cuts into leg room. I'm only 5'8" and I was cramped for legroom. That online return procedure doesn't work and is extremely annoying. Even though windows were tightly closed, it was like a wind tunnel.
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Great storage and uhaul location.
All was good.
Excellent service
Very courteous and and respectful of somebody's time.
Awesome service. Thanks Toni.
Tony was very kind and helpful! it was a Sunday and we had an emergency. I was so thankful we found a reasonable solution.
Perfect experience! This location is simply the best.
Very easy process!
It was super easy and Tony was amazing!!
Great uhaul location
Awesome welcome! We care. Be safe
very accommodating experience!
As always, I have always been happy about all you at U HAUL DO to make the moving experience easy to deal with.
Chandler is my favorite U-Haul location. Outstanding customer service, accurate and accommodating. Best way to improve would be to send other locations to Chandler for training!
Great friendly service!! Does it the right way everytime!!
Excellent service from the person who rented the trailer.
I had too call the owner and ask if he was gonna be at the sight on time. 8:07 he rolled in.
Great staff and location
The manager was helpful and concluded the documentation in a positive way. Very friendly.
Hands down - I received the best service and would recommend them to anyone!!
Easiest process ever! Quick & friendly service.
All good
Nothing! Been friendly, courteous and professional. Will highly recommend your business!!
Double J is an A-1 business. I would recommend these guys to anyone.
All Good
Best person to work with
Super friendly guys easy to work with.
Great people super friendly and welcoming a lot better experience dropping off than it was picking up
Tony, qt Chandler, Ok, is great. He was so understanding and helpful to work with and we so appreciated it. The heat index was so horrible during our move and we were so thankful for his treatment of us. Thank you, Tony from the Kelly's.
The Double J U-Haul rental facility is a great place to rent from, thanks
The guy that helped us drop off was fine, he was talking to someone on the phone that was must have been doing the paperwork at another location which was fine. My problem was the extra fee for mileage was not explained and I suspect it was due to the fact that our original drop off location apparently had closed last week, so we had to drive home and then make calls to find another drop off location that was farther away from the original location, do I suspect that it the “mileage†overage “ which was not our fault, but uhall's for not knowing a dealer was no longer in business for them.
Customer name is Marion , not Maryann. Get customer name right.
Not a good experience, although it's mostly U-Haul and not this specific location. On 4/13 I booked a 10' truck with 24 pads for a one-way with a pickup in Stillwater, OK on 5/18. On 5/17 I received a call that there were no 10' trucks available in that area and offering a 15' from 1000 W AIRPORT RD, STILLWATER,OK instead. I had to check whether the larger truck would fit the combined space before accepting. Later that day I received another call that the 15' truck had been wrecked and offering another in Chandler, OK - 30 miles away - which I accepted. Then the morning of 5/18 I got a call from the Chandler location saying they had no moving pads. So I had to find pads in Stillwater and one-way rent them separately, then pick up the truck in Chandler. The drive on 5/19 was smooth, but there was an engine warning light illuminated the whole way. Bottom line: a simple rental reservation turned into one headache after another.
This location was listed as being open on Sunday at 8am. When we arrived the sign on the door said closed Sunday. I called uhaul and they attempted to contact the business No answer. A few minutes later a gentleman showed up to get me my uhaul reservation. The final outcome went well. It was the different time open listings between your website and the business door. Glad I did booked it in advance.
The owner manager is a real fine person
Everything was real good , very pleased
Tony went out of his way to help me take care of extra security due to I live out of state. Ty Tony for your kindness and professional service.
The person running the place is a very nice guy. Made moving in, and out very easy as well . Overall, I would highly recommend this storage facility.
Have a bigger Uhaul drop off sign.
Done business with double j storage before and always had excellent service. Definitely would use them again!!
Great Uhaul location
Very accommodating! Tony went above and beyond to help me out. Definitely going to be my go to storage place!
It was great to have a place for safe storage....
customer service was great at this location
We originally reserved our truck at the Shawnee location on Harrison. We we got there the truck was not there and we had not been notified that we would not be able to get a truck at that location. I would not recommend that location to anyone for either a long move or a local move...it was a terrible experience. The Chandler location was excellent to work with and very nice
