The man in Chandler was great. He was friendly, had a good sense of humor and was extremely helpful. What was not great was what led me to his location. I had to drive from Stillwater to Chandler because there was no truck for me in Stillwater regardless of the fact that I had been given a confirmation number and was seriously led to believe that if I changed from a 20-foot truck to a 26-foot truck I would not have a problem. I agreed to do so, thinking I was pre-empting a potential problem. This was not the case and I had to drive to Chandler, at least 45 minutes away. That part of the experience has definitely soured me on the use of U-Haul when I have a need for a truck in the future. I will try all other options first.
ARTHUR S
Customer Reviews for Double J Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
If you don't have large signs out side then someone needs to be escort director outside finding what customer needs. I had to drive all over lot, using up gas and my miles for them to call me and tell me I went past the specific dolly assigned to me. Frustrating in the heat. And then trying to see my cell phone In the sun to take pics is all wrong. Customer escort should be outside with me taking pics and processing me out. If I was familiar with how yall do stuff it may have been less Hassel. I'm not familiar to the setup around your building so better signage outside or a escort. Put numbers on the outside wall than office personnel can say go to bay 3 and that's where your car dolly is. No pointing out side from the desk. it's useless for me
DENISE GToo much to write. I need U-Haul to call me. 484-744-9069
Marianne SVERY HELPFUL SMALL TOWN HOSPITALITY
EDWIN TEasy, convenient, always friendly and exceptional service!
ROBERT ATruck only had a quarter tank of gas and then I got charged 64$ for gas the equipment was gross and the truck k didn’t have a dolly in it so I had to get one out of the lot this is some crazy stuff
MEADOW JNothing. Tony does a great job!
STEVEN PTony was very helpful to my needs, Tony is very knowledgeable in everything that is U haul, would definitely recommend him and his location to everyone!!
ERICK WGuy was fine but he was late
ROYCE JIt was easy to locate, easy to drop off. Used the app. Check in the next morning was a bit slow but overall great. They need a sign in the back of the location that points to the key drop. That was a bit hard to find in the dark.
Gena AThis place is an excellent place to rent your UHaul needs.
JAMES DQuick and easy
Peter DGreat customer service.
Nev PThe associate checking me in was busy talking to people that was simply relaxing on a household couch in the lobby area. Slow service when one is in a hurry to move
Randy CThe ratchets need to be replaced on the trailer I rented it’s all rusted and hard to crank the ratchets to wind up the straps
Dwane CTony at Double J in Chandler, Oklahoma was excellent to work with, a true professional.
david mCustomer service representative was courteous, on point with any request and such a genuine individual, would highly recommend this location for any moving rental equipment and/or moving materials!
daniel rTony always does great service
Linda DTony is the best!!! His rental transactions are smooth and easy, and he is so pleasant to work with. I've used a lot of UHaul rentals over the years, and he is by far the best!
JOELLA SOwner was great very nice place great service thanks
julie wExcellent service!
Sherry SI was very satisfied. He had the truck ready n warmed up. Very friendly n had me in truck n on my way in no time!
Shonna CGreat uhaul location.
George GI only dealt with taking the box truck back. But the staff at the Browning Parkway location were top notch.
enrique pYour check in process was extremely difficult this time. It did not want to take and I had to call.
Jannetta AThey took over 300 off my card and kept the 100 dollar deposit costing me a total of 539 dollars. I'm a working g homeless woman trying to make and now they have ensured that I won't get to eat for 2 weeks cause they took everything I had. I don't even ha e a penny left. DO NOT USE THE CHANDLER UHAUL
Julie WJarvis always takes care of his customers.
JOSEPH IThe gentleman who we dropped it off to was Great.
Richard DNeed to drop off in mcloud but U-Haul sent me to chandler then charge me for the extra miles
Tommy MUseed many times easy as can be!
David SJason was a tremendous help!
WILLIAM SDouble J is always the best and easiest location. Attention to detail and customer service is top notch!
Robert ADude is dishonest and misrepresents and uhaul doesn't care. Don't go to the district handling this location bc the area manager doesn't care either. Unless u know exactly how it works, don't rely on any of their word. Rented pull along for a day, deposit of 120 for 68 dollar rental. Called asked how much for 2 more days. Told twenty sumn per day. Cool. Deposited way more than that. Turned in and told I owed another 100. Didn't have it! Wouldn't have kept it if I knew! The told ok promissory note. I told him I got paid in 2 weeks. Got in car n there's another 30 friggn dollar charge after 7 days for the promissory note. Complained and area manager said oh I'll reduce charges to 50. Wtf ever I can't fix it. She dgaf about bad business.paid yesterday. Uhaul been. Trying my acct all day for another 107. Thank God it's not there bc I don't want anything to do with this dishonest area. NEVER had a prob at uhaul. This is disgusting
Meagan NNothing. UHaul clerk was polite and bent over backwards to accommodate me as a customer. Will use the Chandler UHaul again.
JERRY JGreat customer service. Friendly and helpful.
PATRICK STony is the best
forrest eEverything was great and Mr Jarvis was very kind.
gail wIt took over 24 hours before I got my return receipt.
philip nAs easy as can be. Thank you!
David SOne thiusand times better than the lady at the yukon place. Only took him 10nseconds to hook up trailer while it took the lady in yukon 15 minutes to do the same.
steve cEverything was handled with excellent customer service. And very knowledgeable! Best experience I have ever had renting a uhaul!
edna mThe best storage unit we have ever had! Tony is the nicest person and very helpful!
brittnay w | Overall ExperienceYou won’t anything better than the staff and facility here!
Leslie M | Overall ExperienceLovw this storage facility, Tony is always professional and meets you're needs if possible, I definitely recommend this storage facility.
marty r | Overall ExperienceThe owner manager is a real fine person
gary a | Overall ExperienceTony went out of his way to help me take care of extra security due to I live out of state. Ty Tony for your kindness and professional service.
mary r | Overall ExperienceThe person running the place is a very nice guy. Made moving in, and out very easy as well . Overall, I would highly recommend this storage facility.
NICK G | Overall ExperienceDone business with double j storage before and always had excellent service. Definitely would use them again!!
marty r | Overall ExperienceVery accommodating! Tony went above and beyond to help me out. Definitely going to be my go to storage place!
MARCY M | Overall ExperienceIt was great to have a place for safe storage....
TIM F | Overall ExperienceVery great service.
Privacy R | First ImpressionsClean
Privacy R | First ImpressionsUnit was as expected. But floor level is well above ground level. There is six inch drop from the units to the ground. Self-storage pathways between the units should be paved.
Privacy R | First Impressions