Let people know the lady doesn't come in until 9am to deal with the uhaulsBrady D.
Customer Reviews for Doug Pearson Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No gas in vehicle, drivers door seal not attached so very noisy, offside rear tires bald.Catherine K.
Customer did not leave a comment.Benjamin B.
The uhaul wasn't swept. It looked like someone was hauling hay in it. My husband swept it before we used it. There was no drop- off box to take key back .Nancy W.
Nothing, excellent serviceRickie M.
Customer did not leave a comment.Vera P.
Customer did not leave a comment.Kenneth S.
Customer did not leave a comment.Stephen H.
Customer did not leave a comment.Harrison B.
Customer did not leave a comment.DEBBIE D.
Customer did not leave a comment.Maxine L.
Customer did not leave a comment.Kathy B.
Customer did not leave a comment.Rick M.
Customer did not leave a comment.Heather M.
Customer did not leave a comment.Michael John W.
I don't believe the location marked down the correct information of the mileage on the vehicle. I was charged for going 199 miles over the 131 miles I had included with the rental, which isn't possible. The mileage and fuel was never gone over with me. I should have and wish I would have taken a picture when I got into the uhaul for proof, but it had skipped my mind (clearly a mistake on my end).Lincoln C.
Your billing invoice system is a joke, I gave my credit card when I picked up the vehicle which had no fuel in it, then after the move, months later get a letter from a collection agency for a $127, how do you pay a bill if you have no idea you owe it, its an insult, never again UHaulKEVIN B.
This place was amazing very professional will go back again!Mac R.
Bullshit operation, and its not the operator in Perth, it Uhaul as a company. I paid with a credit card the day I picked up a truck that had no fuel in it, dropped it off with more fuel than was in it, it was my understanding the transaction was complete, then Nov 12th I get a letter from a collection agency saying I owe $127 more, the whole booking process is a joke, and then get a letter from a collection agency for an amount I had no idea I owed, NEVER AGAIN UHAUL YOU ARE AN INSULT.Kevin B.
Customer did not leave a comment.Georgine S.
Customer did not leave a comment.evan D.
Nothing, getting there and was looked after righthe away. Trailer was ready to go. Awesome customer service!Robert S.
Customer did not leave a comment.Sandra M.
The people were very friendly and courteous. I would definitely recommend this establishmentPaul T.
Didnt see why had to put gas in vehicle and pay mileage rate too... other than that all went wellWayne P.
Customer did not leave a comment.Roger B.
Customer did not leave a comment.JODY S.
Customer did not leave a comment.adam J.
Customer did not leave a comment.Anthony D.
Customer did not leave a comment.adam J.
Check in was frustrating. Took 45 min.Craig R.
Customer did not leave a comment.Trent B.
Place was not clean at allpaul B.
Customer did not leave a comment.Marcel P.
Customer did not leave a comment.Elisabeth O.
The box inside was very dirtyMURRY B.
Customer did not leave a comment.Reed R.
Customer did not leave a comment.Cristian P.
Customer did not leave a comment.Kevin W.
Very prompt and FriendlySamuel C.
I was ignored for the first 5 mins I was in the shop. Owner had to book me even though I prebooked online. He was distracted the entire time he served me. He â€œwarmed upâ€ the truck for 20 mins (gas I had to pay for) without telling me. Also did not set the mileage correctly & I am still dealing with getting my money back (they overcharged me by 100mi or $45). The man in front of me had his deal done â€œunder the tableâ€ and paid cash. Did not have to give license. Did not book on computer.Hannah H.
Excellent service ! very helpful and kindJEROME L.
Customer did not leave a comment.Samantha G.
Customer did not leave a comment.Shawn C.
Customer did not leave a comment.clair praught D.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.alexey N.
Customer did not leave a comment.MICHEAL A.
Customer did not leave a comment.derrick A.
The truck was muddy in the cargo area, and the cab had coffee stains and smelled of tobacco smoke and it must have had a gas leak someone, you could smell it.Michael T.
Customer did not leave a comment.VALERIE M.
It is a garage - and the counter is small - lots of smoking - so it was to be expected. However, the staff were so very polite! The lady had a hard time as the trailer number was off - but I am sure that was due to the many errors made in picking up the truck. She was diligent and succeeding. I felt badly for her - she tried hard. She was so good!Mark C.
Customer did not leave a comment.jon O.
Customer did not leave a comment.Rosalie B.
Customer did not leave a comment.Katherine V.
since the location, I had booked to pick up the truck and autotransporter didn't have the auto transporter, I had to drive an extra hour to get one(adding 2 hours to the trip). On arrival, I expected the equipment ready to go and inspected. They were almost surprised to see me, and the autotransporter was in a field. When the car to be transported was loaded, we discovered the transporter had a flat tire, with a 1-inch fragment of a 1/4" bolt embedded in the tire and another piece rattling around inside it. 90 minutes to wait for roadside assistance to come and replace an unrepairable tire turned a day trip into an overnighter with an extra hotel room added to the cost. If I had to do again, I would probably have a tow company deliver the car as the savings I anticipated by going to pick up the car myself was offset by 3 1/2extra hours traveling, extra fuel costs and the expense of a hotel roomPAUL M.
Customer did not leave a comment.MARTIN M.