Terrible experience. Half an hr to get the truck, everything done by cell phone. 40 mins to return the truck, no refund on over payment... I'll never use U-Haul again.
Jeff W
Customer Reviews for Dovercliffe Shoppers Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check in was awful, I did it all in advance oo line to expedite the check in, but still took me over half hour to have to redo everything on site.
Keith MWe have booked a U-Haul from 242 King Street near Farah Express. but we got it automatically scheduled in Guelph. so we had to travel about 60 km up and down to pick up and drop off the U-Haul and it costed around $60 extra for the same. hence it was a bitter experience.
JINCE KThe storefront could not access your new software and the lock combinations had unknowingly been changed so it took an hour to actually pick up the vehicle.
JOHN PNo comment
Lailoma IKeep the passenger cabin clean. Sticky and crooked steering wheel is adds to nuisance to handling any vehicle. Give a short tour to customer to explain certain basic features including essential safety features. Give a full tank to the customer. Randomly filled tanks are very hard to fill back while returning the vehicle as nobody wants to pay for unused gas. Keep the vehicle ready for pickup when reserved rather than lecturing customers to be nice and talk to strangers on phone. Use words carefully when speaking to customers on the phone and do not accuse them of being rude or else. Choosing not to speak to strangers over the phone is not rude, rather it’s just a common sense. Good luck.
Chintankumar BTruck was dirty. Other than that, a great experience.
Janet Hthe drivers door did not close without slamming it every time
Ken LGreat service!
Karissa GFriendly staff with an easy process to set up and go. The gas station isn't far either, making it simple to top up on the way back. Thanks to the store owners for a great experience.
Chris PGood friendly service, relatively cheap, good location, quick!
Bradley sQuick friendly service. Reliable and easy process with no hassels Would highly recommend this location
Don M