Customer Reviews for Down Town Globe Inc
(U-Haul Neighborhood Dealer)

2204 reviews

1307 W 6th St   Los Angeles, CA 90017
(76 Unocal on 6th and Witmer st)

(213) 481-7312

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(213) 481-7312

1307 W 6th St
Los Angeles, CA 90017
(76 Unocal on 6th and Witmer st)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 9 am - 2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The office area could be clear and cleaner. The attendant was nice and helpful.

grace G. 
Rating:
5.0

only i can say thank you for great service excellent

Carlos C. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
3.0

Customer did not leave a comment.

Natacha V. 
Rating:
4.0

Customer did not leave a comment.

Sunil J. 
Rating:
4.0

Customer did not leave a comment.

Jintak H. 
Rating:
5.0

None

CHRISTOPHER A. 
Rating:
3.0

Customer did not leave a comment.

Joi L. 
Rating:
5.0

Customer did not leave a comment.

JOSE O. 
Rating:
1.0

The person in charge was VERY VERY VERY VERY VERY VERY VERY VERY RUDE! To all of the customer's that were present . He had an issue with were people stood while waiting to be called up. The guy was just a complete asshole to not only me but every customer and the person they were with, by talking to them like they are idiots and treating us all with such disrespect like he is better then us. His very thick creepy middle eastern accent was to much to stomach, and to top it off very poor customer service. I had to call the bank to ok my funds and a hole 25 min later, come to find out he put the wrong billing zip code and never apologized for it. U-Haul needs to get rid of this asshole and find some one with more respect. Oh yeah the store it self was a old car repair shop. The trailer I rented had moving blankets stacked up on it, and a bunch of furniture Dolly's and blankets stacked in front of it. I asked him "what's the deal with all the crap In front of the trailer and shouldn't it be moved since how my buddy's backing up the truck to it now? " He said " oh yes go ahead and move them then! " Fuck that it's not my job to clean up your fucking trash you fucking arrogant piece of shit.

JOHN L. 
Rating:
5.0

Very pleased, thank you

Phillip C. 
Rating:
1.0

The manager was extremely rude and did not help with any instruction, had to ask another person who was renting a Uhaul

SANG R. 
Rating:
5.0

Customer did not leave a comment.

MOISES M. 
Rating:
3.0

I love renting from U-Haul but this location needs to step up there service. The truck seemed ok and clean but the blankets were used and not clean, they were used from the previous day and still had tape on them and dusty not appropriate to be given to a customer for reuse but I took them because I had no other option, I also never got my receipt for the day, may I ask you to forward it to me? Thank you.

Jose G. 
Rating:
4.0

Customer did not leave a comment.

JAMES T. 
Rating:
4.0

Customer did not leave a comment.

Hyungchul K. 
Rating:
5.0

Customer did not leave a comment.

TYRONE B. 
Rating:
5.0

Great service, just to small

Saul F. 
Rating:
3.0

Statement doesn't add up. It's unclear why I owe the amount that I owe.

Junming S. 
Rating:
5.0

Customer did not leave a comment.

Jaime D. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Everyone was Excellent and professional service by the reservationists to the gentleman who issued the equipment and who checked it in upon completion

Steve S. 
Rating:
3.0

Customer did not leave a comment.

Otto S. 
Rating:
5.0

Truck was nearly new and had a very helpful back-up camera.

Jon K. 
Rating:
5.0

Tony is a great U-Haul operator. He has everything! He was Court courteous and solve my trailer problem immediately oh, I enjoy talking with him and he did his best.

Daniel B. 
Rating:
3.0

Customer did not leave a comment.

SOVA N. 
Rating:
3.0

Truck had ants and no furniture covers were available

EDGAR M. 
Rating:
3.0

Customer did not leave a comment.

Elias C. 
Rating:
1.0

Let me very clear. This is an unbiased and objective factual detailed statement of my experience. The Arminian man who was running the process is a complete tyrant and was drunk! Yes that right! DRUNK INTOXICATED!!! This man was yelling at ppl saying things that where completely rude and out inappropriate !!! We where all at his masacistic mercy. He treated everyone like he has us by the throat. He screamed at me as well and completely humiliated me and degraded me in front of the entire line which was to the end of the yard. Everyone in the line was in disbelief by this mans behavior. And I know for a FACT this is not the first time you have heard of this. Becouse the ENTIRE review section on google is dedicated to his dictator behavior. How is this man allowed the drive drunk and deal with costumer inebriated. And in case you are wondering myself along with everyone else has taken photos and video of his OPEN CONTAINERS and can testify to the Alcohol on his breath. NEVER NEVER NEVER in my life have I met someone as outrageously mentally unstable and crazy as him. It'. Is a complete tragedy and particularly frighting experience that this man is not only unstable but behind the wheel of not just a vehicle but dangerous large vehicles. As well as in contact with many ppl. Again , this was not just my experience it was all of our experience. We have all individuals shared our personal thoughts on our social media and warned others of this man. It is your responsibility and obligation to stop this man. This was my first and last experience with UHAUL. Not becouse of just him but becouse this man has gotten away with this behavior and dangerous abise of substance for as long as he has. Finally I want to mention again we all have well documented evidence of this not just whiteness. Best of luck to your business.

Michael A. 
Rating:
5.0

Great service, punctual, and everything was as described!

Anand G. 
Rating:
1.0

Waited in line for 2 hours even though a reservation was made, the first truck that was given to me had a flat tire and it was dirty inside with trash. the employees here are also drinking on the job. Empty cans of alcohol and liquor all over the place. Horrible experience.

Paulina N. 
Rating:
5.0

Customer did not leave a comment.

henry W. 
Rating:
5.0

Customer did not leave a comment.

DARYL K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE U. 
Rating:
5.0

Nothing to improve. Guillermo was extremely helpful

Branden W. 
Rating:
5.0

Very nice service

Freddy B. 
Rating:
4.0

Customer did not leave a comment.

BRAYDEN L. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR C. 
Rating:
5.0

Customer did not leave a comment.

JERRY L. 
Rating:
5.0

Very helpful!! Great location!

CHRISTIAN S. 
Rating:
1.0

Very poor customer service from Guillermo Lopez was talking to him on Spanish and he maid a racist mark “talk to me in English when he was Spanish speaking to me at the time very rude retrain him with customer service skills asap please

JERRY REYES G. 
Rating:
5.0

Staff was friendly and attentive. Keep up the good work.

LATTISHA C. 
Rating:
5.0

He was friendly and very helpful

CAMILLA W. 
Rating:
5.0

No need too, very friendly and helpful I barely make it before closing time because of LA traffic he fully understand and he took the trailer. I was very please he did.

TONY Y. 
Rating:
4.0

Customer did not leave a comment.

Bruce I. 
Rating:
5.0

Customer did not leave a comment.

MAURICE T. 
Rating:
5.0

Customer did not leave a comment.

BRAYDEN L. 
Rating:
5.0

Very courteous and helpful awesome experience

Clarence S. 
Rating:
5.0

Customer service was excellent and very professional. I will come here to rent from now on. They have plenty of trucks when everyone else in my neighborhood are always out.

JOEL D. 
Rating:
5.0

Excellent service, thanks Tony

JOSE R. 
Rating:
5.0

Excellent service!! Always willing to help!!

Christian S. 
Rating:
5.0

My experiences with this location always have been simple, professional and pleasant.

Saki A. 
Rating:
5.0

Customer did not leave a comment.

Dureen T. 
Rating:
5.0

Customer did not leave a comment.

ANGELA A. 
Rating:
3.0

Customer did not leave a comment.

JENAROJOSHUA R. 
Rating:
1.0

The office was closed and we did not see the return location at first. We asked the attached gas station attendant and he told us the lot was full, but he also said he did not work for UHaul. We finally found the equipment return entrance and were able to leave the trailer, but it was confusing.

Thomas G. 
Rating:
3.0

Yes go here but make sure everybody is good to go in paper work and truck

HILLARY T. 
Rating:
3.0

Got there at 9am for my pickup through my phone and it did not work so I had to wait in line and got in my truck around 9:45. Would like to see the mobile app work better and customer service prioritize the customers pickup time.

ROSS S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
5.0

Best Uhall in town !

GREGORY M. 
Rating:
1.0

I'd only recommend because of the central location. I ordered a dolly with my U-Haul and there were no dollys when I went to pick it up. Despite paying extra, the customer service rep seemed so indifferent. He didn't offer a refund and basically said you figure it out, see if you find something in the yard.

Adalberto C. 
Rating:
5.0

You could do absolutely nothing just maintain exactly what you guys are doing I really appreciate the operation the friendliness and the good business practice this U-Haul location has offered to me throughout the multiple times of me renting from them I would highly recommend this place talk to Tony I think he's the owner What a amazing sweet person very fair and an outstanding human being

EDUARDO Z. 
Rating:
1.0

Local manager is a very rude an impolite guy. I have never experience such a bad customer service. He was patronizing and disrespectful. It is very unprofessional!

MARK V. 
Rating:
3.0

Make sure all of the equipment advertised is there, I reserved (and paid for) an appliance dolly, which was not there when I picked up my truck. The manager gave me a flat rolling dolly and said the cost would be removed and never was, it still showed up on my final bill. Also this flat dolly was not helpful at all trying to take a refrigerator down a flight of stairs. Just make sure you have what you advertise what you have.

Perry B. 
Rating:
5.0

They were very nice and formal at this location. But it being in a gas station is difficult.

Timothy F. 
Rating:
3.0

Personnel at check-in desk requested that we wait in line even though your app tells us to skip the line and grab out keys. Spent an hour waiting.

Julie N. 
Rating:
5.0

Customer did not leave a comment.

MATHEW S. 
Rating:
1.0

Even though I reserved a truck , the staff looked at the system and said I don't have any truck reserved! No wiper fluid in the truck. So, not able to clean wind shield

RAMAKRISHNAN N. 
Rating:
5.0

One of the best uhaul locations I have been to

MICHAEL T M. 
Rating:
4.0

Very busy location but the guys there know their stuff and move things around as best they can. Saturday morning 15 people in line. Popular spot. Was there an hour. Need more space for so many trucks but the guys were good. U-Haul should update the signing-in process. And one couple went in front as they had an on-line appt made. Not fair. Did not know about that. the 26 footer drove like a Corvette.

ROBERT S. 
Rating:
3.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Customer did not leave a comment.

PAULINA Y. 
Rating:
5.0

Great service I would definitely recommend.

PHILLIP C. 
Rating:
5.0

It was great

ANITA W. 
Rating:
4.0

Customer did not leave a comment.

BRUCE I. 
Rating:
1.0

This location was in the middle of a homeless camp & did not include a parking lot or area to safely get out and finish the return process. This location should be removed from your list.

Kelsey L. 
Rating:
2.0

Customer did not leave a comment.

XINZHE H. 
Rating:
5.0

Customer did not leave a comment.

gorgui S. 
Rating:
1.0

Better customer customer service . The workers there are not friendly. There is no parking . We got a truck with no dolly and the truck did not have a lot of gas when we got it. The other guy that works in the gas station was making food inside of the building. This place is a mess

JOAQUIN V. 
Rating:
5.0

Customer did not leave a comment.

Dureen T. 
Rating:
5.0

There's no wait. Service is quick

EMILH S. 
Rating:
5.0

Accept Cash. I Previously Visited This Location Without My Credit Card And 200 Bucks In Wallet And Was Denied Service.

AMOS R. 
Rating:
4.0

Fix your website so reservations reflect correct purchase. It took 6 hours of my time to ensure my reservation was correct (calls, hold time, transfer calls, speaking to customer service 3x, editing my reservation over and over, etc…). The computer never reflected the correct pick up and I was unable to purchase boxes online. I have been a uhaul customer for years and never had such a difficult time ensuring that I really had a truck reserved. Not sure I will return.

Kimberley E. 
Rating:
5.0

Customer did not leave a comment.

vanessa C. 
Rating:
5.0

Customer did not leave a comment.

REZA M. 
Rating:
4.0

Customer did not leave a comment.

Luis H. 
Rating:
5.0

Fast and easy service

DUILIA S. 
Rating:
5.0

Great customer service. Helpful, knowledgeable. Easy process

JASON B. 
Rating:
5.0

Tony and Guillermo are always amazing and helpful! Five stars.

JOHN H. 
Rating:
1.0

Dirty and disorganized place.

SAEID A. 
Rating:
3.0

Pick up truck was dirty, it wasn't managed. Especially, the staff was unfriendly.

Youngbok L. 
Rating:
3.0

The transaction change from self service to having to visit the store owner. Quick transaction but was unaware why it changed

JEREMY C. 
Rating:
3.0

I was spoken to EXTREMELY rudely by a Bruce over the phone. When I was only calling because I was sent a message that said I needed to call the store to confirm. However, a gentleman at the shop made up for it by being VERY nice! Bruce needs to change his attitude though. I was nice the entire time I was on the phone with him and he never apologized for being so rude when he finally came to the realization that he was wrong.

Vincent H. 
Rating:
5.0

Customer did not leave a comment.

JASON K. 
Rating:
3.0

Customer did not leave a comment.

NAHID K. 
Rating:
3.0

Customer did not leave a comment.

Keisha G. 
Rating:
5.0

Tony and Guillermo provides top of line customer service

Abraham Y. 
Rating:
2.0

Person at counter made me accept condition of truck before actually being able to inspect the truck and said that online check in does not work with their system and they have to do the check in on their system. Furniture dollys we're not available even though I had them reserved for my trip.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

ALMA O. 
Rating:
4.0

Online couldn't change the drop off so I called to a representative and they told me that I can deliver the truck in any u-haul and for my surprise I couldn't so I had to drive all the way back just to o delivery it and or course was charged for those 30 extra miles.

Luis R. 
No reviews have been submitted for this location.

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