Friendly and professional
YAPI D
Customer Reviews for Down Town Globe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always great experience renting truck or other kind of vehicle in this location.
amir sThanks Tony
drake dManagement was excellent!
DAVID LGreat customer service
EUGENIA VOwner/manager has great customer service.
Rhenzjoseph STony and Jacob are the best and I’ll continue to always come here
Felipe CEvery thing great always
Saul SThe best U-Haul representative in the nation! Tony is superb: professional, knowledgeable and a pleasure to deal with. Excellent from start to finish!
Kohle YTony at Downtown Global is AMAZING! The best customer service ever: this man is an asset to your company in every way— he ensures the customer has a safe, efficient and worry free moving experience and makes the process less stressful by informing the clients and being personable and a pleasure to deal with! He deserves 6 stars!
Kohle YTony is the best! Thankful for his customer service
AIDAN NVery friendly service. Very much would highly recommend. Tony is the best.
PATRICK Ha+ location thanks to the manager
drake dA+ my number 1 location for all uhaul needs! Thanks Tony
drake dFucking U-Haul
Zalikhan MGreat customer service, Tony was very friendly and thorough.
ANDREW BTony was a huge help!
MATHEW MLocation in Los Angeles was horrible. We had to walk over multiple trailer and thru a mechanic shop to get to the counter super unorganized and not safe. Also worker at the Los Angeles is tell fales information such as we will be paying a flat rate then we get a additional charges. This is probably the last time I us this location and maybe even uhaul. Hopefully they can fix this mistake/false advertisement.
BEE XTony made our rental experience positive.
Jose RThank you Tony great. Service
HUMBERTO P100% recommended, they were great fast and efficient. I forgot my dolly on the U-Haul and they call me early next morning to let me know I could go and pick it up. We will definitely be back.
MATEO Cpick up was fine. tony helped and was great to work with. dropping off was very sketchy. felt unsafe and wasnt sure what to do.
KEVIN HI was overcharged for my uhual rental. The mileage going out was 130868 and returning was 130910 which is a total of 42 MILES used. The Uhual Owner/ Rep charged me for 60 miles. Please refund me for thr overcharge and the inconvenience as I don't believe being overcharged is an accident. Last time I was this particular Uhual location I was overcharged for gas after stopping by to put gas before returning. This location needs some serious review. I have attached the emailed receipt and the photo of the mileage, I took at the location upon returning. Sadly, this is the only Uhual in downtown Los Angeles and he knows it and continues to abuse customers in multiple ways, including being RUDE and condescending, but hates when you give it back even just a tad bit. Glad I will never have to come back here again.
FAHREN JFast service nice guy
DANIEL ATony is the best Uhaul person
JORGE Zno offense, but this location was scary to drop my truck off at. I did not feel safe and although the drop off itself and U-Haul as a company, there was no issue at all with my service but this location absolutely terrifying for a single woman I would not recommend. U-Haul did great though thank you.
Brittany WI come here for all my uhaul business needs
drake dTony is the best U-Haul in town. Thanks Tony.
amir sUnfortunately I have had to resort to this place because it is the closest to my location but the person who serves should not have that position is very rude for the third time he has done the same rudeness to me has an office that feels claustrophobic because it has no emergency exit and it makes you feel like you are inside the premises which is a mechanical workshop if you plan to use a Uhaul please go to another location
Rogelio PTony always has truck ready for all our events, thank you.
Jose RThis location is amazing. Tony is the best. Thank you!
John WThis is like a family. I have been working with this company and location for over a year and I'm happy with the help that they offer.
JAMEGA HExcellent customer service, been sliding business for years.
DANNY R#1 uhaul location for business needs!
drake dExcellent tony is the best
TRISTAN VHell yeah Tony #1 uhaul man
drake dHorrible was given under 1/4 quarters gas on the u haul had a bunch of bumps and dents and a lot of thrash in the back
LUIS RI was taken care of and will be back.
vincent oTony is the best. Excellent service.
John WThe agent was very arrogant and mean and very temperamental. I picked up the truck with my father and he thought he had prepaid when checking in but the agent instead of being polite and clarifying that he hadn’t said instead threw a tantrum and was very mean and humiliating and made us feel embarrassed. I also noticed he was temperamental toward other customers as well. Additionally, the truck that they gave us was damaged and the front right door wouldn’t open. Additionally the mileage that we were billed for upon return is way more than what we drove. We moved our items to a nearby storage unit and total driving was under 30 miles. But we were billed for 60 miles.
Mostafa K#1 uhaul location downtown! Thanks Tony
drake dTony is great, has always been good to me and our company.
Yero WGreat service thank you Tony
EUGENIA VNothing excellent Tony provides the best customer service
John WExcellent!!
Francisco PThe app keeps crashing, the location could use a little cleanup inside, friendly customer service
BRETT JTony is the best! I only U-Haul at the best!!
Aidan NLove my experience with Down Town Globe I was nervous because I feel like something always goes wrong when I have to do something like this but not this time Manager Tony made the process smooth and easy. I appreciate it
Stephanie SBest Uhaul
Servando QTony is the best!
Tarjas WTony is the best
Miguel VA+ location ! I come here for all my business needs— much better than other locations Tony the manager is the man! Thanks again
drake dTony the manager is amazing! He is so kind and helpful! I highly recommend this U-haul location! 10/10!
MICHAEL SAmazing dealer and very friendly
Bryan SWe wanted to rent a trailer from a U-haul location a few minutes from the house. Two days before we were told we had to drive 50 minutes into downtown LA to get one. I have nothing against this location, the gentleman that helped was nice and took good care of us.
Robert JCan not drive over 60 mph
sebastian wMake it accessible to drop off at a different location so that we don't get charged so much for the mileage
Dina OProfessional staff, fast and good service.
amir sMore focus on customer service. Updated knowledge about mobile app, unsure how to help customer and didn’t have an solution but to cancel reservation.
Consuelo CNot only was it a very gross location but I had the truck for 8 hours and was charged for two days. I’d like a refund of the second portion. Including the second day charge for the dolly I rented
THOMAS GI will never rent from this location again. The customer service made me feel inferior and ignorant.
Jeff JTodo 👍
Francisco GTony is great. Process was smooth
Roger NGreat customer service
Daniel VEasy!!
WAYNE NThe service is excellent and very efficient. However, there are lots of additional extras in their price, for example, charging you per mile. Turns out its not that cheap, but it is good.
marcus dSuper helpful and kind. Thanks Tony
ALEJANDRO CThe Uhual location I go to all the time. Sam is always friendly! Thank you.
Sandra BI will be contacting Uhaul more formally to issue my complaint. In short, I lost $170 because this location didn’t have the truck that I reserved and spent almost an hour trying to figure out how to check in the truck once it arrived so I can eventually get back to my movers who waited an hour for my return. Other people renting vehicles at that location at that time were all having the same issue and we were chasing employees around to be assisted and to remind them that we were still waiting every 15 minutes.
FRANK SIt was a pleasure renting a oversized truck very well maintained very nice staff!
amir sThe gentleman who ran the place was super friendly and helpful. My only complaint is that I was supposed to pick up my Uhaul in Venice. LA was a 30-minute commute, which we were not anticipating. We were also told that a dolly was not guaranteed.Very disappointed in the last minute change with Uhaul.
Kami LA bit pricey
Simbi KGreat U-Haul station, I always send my friend to this station. Thanks Tony
amir s