Not Happy with my Haul experience at all, when I initially called to reserve the car tow, I stated I did not have a hitch and would need to rent one. I was told there would be hitches at the location to see which one would fit my car and someone would help me as I don't have a lot of experience in hitches. There was no hitches and I had to go and buy one, which was frustrating because I would have bought one beforehand for a smoother experience, but also why set my reservation to a location that did not have one, it caused a HUGE delay in the day. When we finally were able to actually get the car tow we noticed one of the wheels was extremely worn down and I was moving across country. I did state that in my reservation. We asked for a replacement wheel as we didn't think it would make it, but his response was "I've worked here 20 years, you'll be fine!" Long story short it was not fine and I was stranded in the middle of nowhere. The belt of the tire was showing and we still had halfway to go on our trip. I am so thankful I was with my dad and brother or else I would have been stranded alone. When we called the Uhaul assistance team they were not helpful. Because I had a few items in my car they refused to send help. When helped finally arrived after waiting over an hour, the guy who helped us said Uhaul kept rejecting his confirmation to help us even when he called them. That made me sick to my stomach because the area we were of course stranded in was extremely sketchy. I could not imagine being alone in a situation like that and then having help be refused to me. It was frustrating because we mentioned the wheel and asked for a different one. The guy who changed the wheel even said they should have never let us leave the lot because it was so close to blowing it would have been a terrible accident. Had the rental pick up place helped us with the tire initially I think a lot of this could have been avoided and the only annoyance would have been the hitch issue. Now I will say they did their best to help us find nearby locations for affordable hitches and I don't think the location knew I had requested a hitch, so I cannot fully blame them, but it was extremely inconvenient and frustrating.
EVERDINA L
Customer Reviews for Down Town Globe
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This place is my favorite place to rent a truck when i need it service is always the best i will recommend this place 100%
jorge zgood customer service we will always come back
Raquel PThanks, Tony .
drake dYou need to come see Mr Tony for all your Uhaul needs! One of the best locations I’ve ever been to!!!
AKOPHAKOP MI always come here for my uhaul needs because the management is so good - thanks, Tony
drake dTop of the top
RUSLAN BThanks Tony!!
AMIR SBest service
Ruslan B#1 uhaul location in Los Angeles — thanks, Tony
drake dFriendly and professional
YAPI DAlways great experience renting truck or other kind of vehicle in this location.
amir sThanks Tony
drake dManagement was excellent!
DAVID LGreat customer service
EUGENIA VOwner/manager has great customer service.
Rhenzjoseph STony and Jacob are the best and I’ll continue to always come here
Felipe CEvery thing great always
Saul SThe best U-Haul representative in the nation! Tony is superb: professional, knowledgeable and a pleasure to deal with. Excellent from start to finish!
Kohle YTony at Downtown Global is AMAZING! The best customer service ever: this man is an asset to your company in every way— he ensures the customer has a safe, efficient and worry free moving experience and makes the process less stressful by informing the clients and being personable and a pleasure to deal with! He deserves 6 stars!
Kohle YTony is the best! Thankful for his customer service
AIDAN NVery friendly service. Very much would highly recommend. Tony is the best.
PATRICK Ha+ location thanks to the manager
drake dA+ my number 1 location for all uhaul needs! Thanks Tony
drake dFucking U-Haul
Zalikhan MGreat customer service, Tony was very friendly and thorough.
ANDREW BTony was a huge help!
MATHEW MLocation in Los Angeles was horrible. We had to walk over multiple trailer and thru a mechanic shop to get to the counter super unorganized and not safe. Also worker at the Los Angeles is tell fales information such as we will be paying a flat rate then we get a additional charges. This is probably the last time I us this location and maybe even uhaul. Hopefully they can fix this mistake/false advertisement.
BEE XTony made our rental experience positive.
Jose RThank you Tony great. Service
HUMBERTO P100% recommended, they were great fast and efficient. I forgot my dolly on the U-Haul and they call me early next morning to let me know I could go and pick it up. We will definitely be back.
MATEO Cpick up was fine. tony helped and was great to work with. dropping off was very sketchy. felt unsafe and wasnt sure what to do.
KEVIN HI was overcharged for my uhual rental. The mileage going out was 130868 and returning was 130910 which is a total of 42 MILES used. The Uhual Owner/ Rep charged me for 60 miles. Please refund me for thr overcharge and the inconvenience as I don't believe being overcharged is an accident. Last time I was this particular Uhual location I was overcharged for gas after stopping by to put gas before returning. This location needs some serious review. I have attached the emailed receipt and the photo of the mileage, I took at the location upon returning. Sadly, this is the only Uhual in downtown Los Angeles and he knows it and continues to abuse customers in multiple ways, including being RUDE and condescending, but hates when you give it back even just a tad bit. Glad I will never have to come back here again.
FAHREN JFast service nice guy
DANIEL ATony is the best Uhaul person
JORGE Zno offense, but this location was scary to drop my truck off at. I did not feel safe and although the drop off itself and U-Haul as a company, there was no issue at all with my service but this location absolutely terrifying for a single woman I would not recommend. U-Haul did great though thank you.
Brittany WI come here for all my uhaul business needs
drake dTony is the best U-Haul in town. Thanks Tony.
amir sUnfortunately I have had to resort to this place because it is the closest to my location but the person who serves should not have that position is very rude for the third time he has done the same rudeness to me has an office that feels claustrophobic because it has no emergency exit and it makes you feel like you are inside the premises which is a mechanical workshop if you plan to use a Uhaul please go to another location
Rogelio PTony always has truck ready for all our events, thank you.
Jose RThis location is amazing. Tony is the best. Thank you!
John WThis is like a family. I have been working with this company and location for over a year and I'm happy with the help that they offer.
JAMEGA HExcellent customer service, been sliding business for years.
DANNY R#1 uhaul location for business needs!
drake dExcellent tony is the best
TRISTAN VHell yeah Tony #1 uhaul man
drake dHorrible was given under 1/4 quarters gas on the u haul had a bunch of bumps and dents and a lot of thrash in the back
LUIS RI was taken care of and will be back.
vincent oTony is the best. Excellent service.
John WThe agent was very arrogant and mean and very temperamental. I picked up the truck with my father and he thought he had prepaid when checking in but the agent instead of being polite and clarifying that he hadn’t said instead threw a tantrum and was very mean and humiliating and made us feel embarrassed. I also noticed he was temperamental toward other customers as well. Additionally, the truck that they gave us was damaged and the front right door wouldn’t open. Additionally the mileage that we were billed for upon return is way more than what we drove. We moved our items to a nearby storage unit and total driving was under 30 miles. But we were billed for 60 miles.
Mostafa K#1 uhaul location downtown! Thanks Tony
drake dTony is great, has always been good to me and our company.
Yero WGreat service thank you Tony
EUGENIA VNothing excellent Tony provides the best customer service
John WExcellent!!
Francisco PThe app keeps crashing, the location could use a little cleanup inside, friendly customer service
BRETT JTony is the best! I only U-Haul at the best!!
Aidan NLove my experience with Down Town Globe I was nervous because I feel like something always goes wrong when I have to do something like this but not this time Manager Tony made the process smooth and easy. I appreciate it
Stephanie SBest Uhaul
Servando QTony is the best!
Tarjas WTony is the best
Miguel VA+ location ! I come here for all my business needs— much better than other locations Tony the manager is the man! Thanks again
drake dTony the manager is amazing! He is so kind and helpful! I highly recommend this U-haul location! 10/10!
MICHAEL SAmazing dealer and very friendly
Bryan SWe wanted to rent a trailer from a U-haul location a few minutes from the house. Two days before we were told we had to drive 50 minutes into downtown LA to get one. I have nothing against this location, the gentleman that helped was nice and took good care of us.
Robert JCan not drive over 60 mph
sebastian wMake it accessible to drop off at a different location so that we don't get charged so much for the mileage
Dina OProfessional staff, fast and good service.
amir sMore focus on customer service. Updated knowledge about mobile app, unsure how to help customer and didn’t have an solution but to cancel reservation.
Consuelo CNot only was it a very gross location but I had the truck for 8 hours and was charged for two days. I’d like a refund of the second portion. Including the second day charge for the dolly I rented
THOMAS GI will never rent from this location again. The customer service made me feel inferior and ignorant.
Jeff JTodo 👍
Francisco GTony is great. Process was smooth
Roger N