Customer Reviews for Down Town Globe
(U-Haul Neighborhood Dealer)

Rating:

4.0

Location in bad neighborhood, but man at the checkout was kind and very helpful. Ran out of requested dolly, so may suggest they have some more equipment on hand.

Rating:

5.0

Great service

Rating:

5.0

The service and equipment were excellent. Very friendly staff. I would go back any time.

Rating:

5.0

They are always so easy to work with and friendly

Rating:

1.0

The owner (bald guy) was extremely rude and accused me of “tying the chains on my auto transport too tight”…when I told him multiple times THAT I DIDNT HOOKUP MY AUTO TRANSPORT MYSELF. He refused to help assist me in disconnecting my auto transport from my Uhaul. After driving 20+ hours, I had to disconnect everything by myself while he looked onward and yelled instructions at me. He was constantly yelling and speaking to me sarcastically in a condescending tone. Further, the shop was filthy with flies everywhere for some reason, and he wasn't wearing his mask or distancing. The guy here was belligerent and rude…STAY FAR AWAY FROM THIS PLACE.

Rating:

2.0

The truck needed an exterior wash, there was heavy splatter all over the front. The counter guy wanted me not to use the Uhual app and kept telling me to cancel it and he'll process. I just closed the app and he did his thing on the computer. The customer service isn't what I'm used to from you regular uHaul locations. He also changed my selected drop location to a smoke shop. I had selected Foothill Storage. The smoke shop was closed and the keys were just dropped in the mail slot of the door.

Rating:

5.0

He was a very nice guy.

Rating:

1.0

Horrible customer service, will not come back to this location ever or recommend to anyone.

Rating:

5.0

Great Servise

Rating:

5.0

Fast and accommodating! Will definitely use this location again

Rating:

5.0

I have to say Tony is the absolute best very professional down to earth that makes you feel good about renting U-Hauls I would not want to go anywhere else other than Tony's Place I appreciate him as a human being and I have much love for this establishment thank you for being you

Rating:

1.0

Forgot to give us the Dolly, drove a hour, had to turnaround and go back just to pickup the dolly.

Rating:

5.0

Rented from this location a few times and always great service.

Rating:

5.0

Good service always

Rating:

5.0

Nothing. Tony does a great job. He deserves a raise. Leave him alone. If it ain't broke, why fix it.

Rating:

1.0

I got charged a whole day for dropping the uhaul off 35 minutes late, the whole location which was also a gas station was shut down on return at 3:30 in the afternoon so we couldn't even fill up there like we were planning.

Rating:

5.0

Tony takes care of us every time we come, we always share a laugh together and enjoy seeing each other. Friendly service and he tries his best to take care of the customers quickly! Which we appreciate.

Rating:

5.0

The truck was in great shape I received speedy service and it made my move easy!

Rating:

3.0

Online booking allowed me to select 8am pickup but location does not open until 9 am.

Rating:

5.0

Very friendly service at the pick up spot.

Rating:

5.0

Tony is the best customer service worker at every single u-haul no matter where I go no one is on par to his service.

Rating:

1.0

Guy was just pretty rude when we came to pick up the truck. I asked him if we were able to keep our personal car in the lot during our 4 hour rental, and instead of simply saying no he started lecturing me in a very patronizing manner.

Rating:

5.0

I love coming to this place it's the best

Rating:

5.0

Best customer service ever , the two men were just amazing and helped every step of the way and made my drive from LA to SF flawless and safe . Highly recommend

Rating:

5.0

I've been a customer at this location for a few years and Tony has always been super nice and helpful! I go there a few times a month and he makes truck rental super easy..A+

Rating:

5.0

Free gas ?

Rating:

2.0

At first the guy who was helping me was extremely rude. He was fixing things in the gas station and said I had to wait u til 9 even though my appointment was at 8. He ended up helping me around 8:30 however did not explain much to me about the rental process.

Rating:

5.0

Tony is always very efficient and helpful. 5 star Tony!

Rating:

5.0

The owner/manager of this location is helpful and very nice. He runs location w/out the assistance of any other employees. Great job!

Rating:

1.0

The man that works there is extremely rude. I've dealt with him on 2 occasions and both were very negative interactions. The trailer that I rented 2 weeks ago was covered in dirt. The truck that I rented on Tuesday was full of trash. The man wouldn't let me review the truck before “approving” the condition. There was another customer that walked out as I was walking in and even commented, “I hope you have patience because that guy has a bad attitude”.

Rating:

5.0

I have been coming to this location periodically for over a decade and the owner is wonderful to work with!

Rating:

5.0

Best service in town

Rating:

2.0

Left the truck after business hours in the lot where all other U-Hal's were. We followed the online instructions for drop off. When going to return the keys there was a night attendant at a walk up window… he was bothered that we were there and took our keys begrudgingly and rolled his eyes! Just the type of customer service I want after a full day of travel and unpacking a truck!

Rating:

1.0

The owner was extremely rude and accused me of trying to take money from him when I asked about the deposit that was put down on my credit card. He was constantly yelling and speaking to me sarcastically in a condescending tone. Further, the shop was filthy with flies everywhere for some reason, and he wasn't wearing his mask or distancing.

Rating:

2.0

Clean the truck cabins.

Rating:

4.0

Ensure that Uhaul's online “touchless” rental & return process works reliably & effectively.

Rating:

5.0

There were some used tissue papers and spare change left in the vehicle from the previous person. However, customer service at this location was above and beyond excellent. The owner was very kind and helpful.

Rating:

5.0

N/A

Rating:

3.0

It was the only location with the truck I needed for moving long distance. Please clean the trucks, including the cigarettes (I had to travel with the smell for 400+ miles). Also, in the covid era, please sanitize the steering wheel, and other items that are necessary to drive.

Rating:

5.0

Best service in Townj

Rating:

5.0

None they were great

Rating:

5.0

Tony makes the customer feel at ease Very meticulous and detailed Great experience

Rating:

1.0

We paid for two dozen moving blankets. When we got there he said he didn't actually have that and gave us the 6 or 7 blankets he had. Not enough, and not what we ordered. But the biggest thing was that I was trying to pay with a gift card. I presented it when I first arrived and was told to present it at the end. At the end of our two truck, 4 day rental I presented it again and was told that they didn't know how to charge the gift certificate but to leave the gift certificate number and someone else would charge it to the gift card in the morning. That never happened and I now have an over $900 charge on my amex and the bill period already closed. Completely unacceptable! Additionally the gas gauge on one truck was not marked accurately and when we showed the employee he had a bad attitude about it. An awful experience overall and now I have a $900 bill on a closed AMEX statement and I'm sure several calls to your customer service to deal with. Awful awful awful.

Rating:

1.0

Better customer service. It was all rushed. I was charged $28 for insurance when I didn't elect that one. Also, $5 for some other stuff. All the charges made my bill higher than expected.

Rating:

3.0

unfortunately the cab light in the truck was not working, as a result when we returned the car it was pitch black. i left my 600 dollar prescription sunglasses in the cup holder because i couldn't see anything inside the car. when i called to inquire about it the location was not helpful at all, they rented the car out to another family immediately and i have a feeling they likely took the sunglasses. extremely disappointing.

Rating:

5.0

Yhey should tell exactly what hitch ball Towbar and lights connector you need I had to go to homedepot twice

Rating:

5.0

everyone was very helpful and answered all of my questions. the gentleman that did my paperwork was helpful and the guy that grabbed the car good too. overall a great experience.

Rating:

5.0

Great customer service. Very professional!

Rating:

5.0

We had a couple if bad experiences with U-haul, but this experience makes me happy to use you again. Thank you.

Rating:

1.0

DO NOT COME THIS LOCATION. DOUBLE CHARGE

Rating:

1.0

Your online reservation is a JOKE! I had to run around on the DAY I thought I HAD a Van reserved. All I got from the clerks at the location I thought I had the van ready was, "we have no van for you, and to bad so sad!" I literally had to scream ant the lady behind the counter to call the dispatch center to find me a VAN and good thing I kept all my emails to show them proof, I was told a VAN had to be ready for the day I reserved it. I even had to go to ANOTHER location to pick it up. UHAUL needs to do better and not over book the vans, if I your customer reserve a VAN I should have my VAN ready the day I reserved it and not get the run around from your employees! Right now UHAUL has a good market, people are moving and you should do right by your customer, I had to scream and a poor employee at the location and phone to get what I needed to get, this should not be the way customers should be treated......SHAME ON YOU!

Rating:

1.0

Truck smelled like marijuana, floors were disgusting, steering wheel and button/knobs were sticky snd gross. Felt like I needed gloves on while driving the car.

Rating:

5.0

Always flawless work they are an amazing crew

Rating:

3.0

The office area could be clear and cleaner. The attendant was nice and helpful.

Rating:

5.0

only i can say thank you for great service excellent