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Linda B
Customer Reviews for Downtown BP Waukesha
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing
JOSEPH OMy trailer was not connected properly and fell off. Luckily it did do damage or kill anyone. This needs to be corrected at every single location. It’s a dangerous practice. The trailer leaked water onto my belongings. I wasn’t happy about the experience overall. .
TERI LGreat place to rent
TERI LGood experience.
Teri LI had to clean out garbage myself.
Edward TJust a gas station. I gave the keys to the clerk and she said ok. I asked if that was all and she said yes. Felt weird, but it wasn’t bad.
Ian SParking space not wide enough,wash room area not clean
JERRY AWe were able to make a last minute change with no problem. The owner was friendly and very helpful.
Barbara ZThe app and the website make it sound like you can unlock the keys using the app. However, at this location, you need to go inside and speak to the clerk. That was not communicated anywhere. The other concern is that one of the U-haul trucks is in a position where it can get parked-in by another parking stall for the gas station. This did happen to us; we had to wait for a man to buy an item from the gas station and then drive away, before the U-haul truck could be driven away. The clerk was very nice, however.
Tyler VWould be best to have a full tank of gas as it is too hard to match if less than that.
SANDRA RI pre-registered online but it didn't work. The person who was at the register was nice but not trained properly. It took me 25 minutes to get the truck, which had a bunch of junk food on the floor and 1/2 tank of gas even though this location is a BP gas station!
William LI wish I could have kept the truck the full 24 hours. Having to return in 4 hours really put too much pressure on my moving and I am already stressed enough with the move. The only reason I would not recommend is because of the lack of not being able to rent for 24 hours and still having to pay for the 24 hour rate.
rachel rHe was very courteous and helpful. He made it very easy. Thank you.
Jose RThey were cool 😎 with giving me the extra few days when I needed them
Jeremy GWhen you drop off your vehicle, be prepared to take photos of the vehicle. Checking out takes about 5-10 minutes online.
Katrina U