The ladies that work to check you in and answer questions on the phone were excellent. Friendly, professional and helpful. The location is safe with a buzzer to get in the door, clean and neat inside.
JULIE F
Customer Reviews for Downtown Self Storage Davis Street
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to significantly shorten my rental time due to office closure. The website should not advertise differently. They were quite rude and said “even if you rented a whole truck we wouldn’t have it and you’d just get this anyway”.
Nicholas OSuper helpful with my last minute rental! Thanks so much!
ISABELLA KA very smooth transaction all around. Simona was really friendly and helpful. Facility was clean as a whistle.
Inga MThe folx at the front desk were absolutely wonderful. So kind, personable, friendly, helpful... just made the whole experience wonderful. Thank you so much!
JESSE GI had to wait 30 min while they decided if what looked to me like a ding in the paint on the back door that may have been created by a pebble was enough damage to charge me for. This damage was visible in the photos I approved when I collected the truck but I did not specifically photograph it and submit it to the site as damage. It sounds like this location recently got into trouble for not properly reporting damages to trucks but I would not recommend this location to a friend given that I don't know if they would be charged for negligible damage that they did not cause. The person who was concerned did seem quite new, so it might be fine as they get more experience, but I don't think I would take the risk
Hazel BKristi was kind quick courteous and all the good things one could say. It was my second time using that location and they haven't done me wrong.
Michael SI had an incredible experience. Everybody was so nice and help walk me through the rental process while I was already very anxious about moving already.
Eian CGreat location, great service, great vehicle. 13/10 Would rent again.
James Sjust a lot of fruit flys in the van
Isabella MCustomer service was great at this site.
Gabrielle MMy only “complaint” is that there’s minimal parking, but that’s not really a big deal. But other than that this place was great. The agent working was helpful and courteous.
Paul BEverything was great. Customer service was great. The woman was very friendly and made this experience very easy for us.
Steven GStaff was very friendly and helpful.
Ariel AYour app kept saying the wrong price. I called in multiple times to verify the price and was told it would be OK. I was not able to verify the price I should be getting for weeks because it was not showing up right on your app.
STEFANI OUnfortunately there's no after hours drop off so my reserved vehicle didn't show up for an hour after the reservation, but the staff was really great despite the incident.
Lucas HOvercharged me
Rogelio ATwo days before I planned to pick up my vehicle from the Columbia location, a representative called and asked if I was willing to drop the van off at the "Downtown Self Storage" location. It wasn't really a big deal, but when I showed up to drop the vehicle off, they told me to go somewhere else because they had no room for the van. So, I drove to another location 1/2 mile away, and they gave me the same story. We eventually got everything sorted out and I returned to the first location with the van. All told, I probably spent 1.5 hours dealing with the confusion in the most congested / limited parking areas of Portland. The woman at the second spot I went to was very nice, this was all just a serious inconvenience when I was mid-way through moving.
Jed BThis is now my go-to location. Best Uhaul experience in all my Portland years!
Megan Ncheck in and check out coukd be a bit quicker.
Daniel Thelpful staff, convenient location.
Daniel TThe van had broken glass in the cargo area. I wasn’t affected by this but someone easily could be. The fuel was less than half full. In Oregon where you can’t fill yourself this is awkward to relay how much gas to get. Consequently I probably over paid by at least $50 as I returned a nearly full tank with no offer of reimbursement.
Peter FInitially, I spoke with Josh on the phone and made a last-minute change to my reservation; he was very accommodating. When I checked in at the start of my reservation, Kelli was very friendly and got me set up in a timely manner. It was a little tricky getting the cargo van out of the parking garage, but other than that I had no issues. I'd highly recommend this business!
Julie P