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FRANK L
Customer Reviews for Doylestown Hideaway Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A good experience.
EARL BWithin 10 minutes of driving the van the check engine light went on. When I called the location to question the problem, they could not help me and they told me to call national. I was able to complete the move. When I returned the van the attendant said that the light meant it needed an oil change. I wish the problem had been fixed before I took the van so I didn't worry about what that light meant.
Anne MTruck had 130,000 miles on IT. NEED TO RETIRE IT.
DANIEL DAwesome experience. Friendly location. Loved the van. Thank you!
Rachel BGreat customer service. Second time I used you and both times everything was quick easy and staff were really great!
Natalie HSuper friendly staff
SEYCHELLE LExcellent customer service.
ROBERT GSeamless and easy. Got the job done in 1/2 day!
KEVIN KMichelle was so helpful and kind. Will definitely us Doylestown location again if and when we need a uhaul.
JAMES HMy only concern is consuming nearly three gallons of fuel for a whole 9 miles of driving... ;)
Jim Bcheck the gas gauge before your customer leaves
Nicholas EVery helpful representative!
JAMES HExcellent service
WILLIAM CAlways treat me great!
IRA HI was contacted a few days prior to my rental to see if I wanted to pick up the truck earlier due to rain fircasted on the day if my move. Top notch service here. I will definitely rent from them again in the future.
RYAN WSuper friendly and helpful.
Veronicalynn PMichelle was great!
susan cExcellent service
Carrie DThe $19.95 per day advertised rate is very deceptive. I only went about 40 miles but the real cost was around $80.
CHARLES DGreat experense.
ANTHONY VAlways friendly and professional and take great care of me!
IRA HGreat easy transaction
MICHAEL SThe van I rented had No Smoking signs posted but apparently the previous renters didn't care as the van smelled of smoke and was very offensive. This was the only van available so there were no other options. Would like to see uHaul monitor/police this better and deodorize the vans/trucks prior to lending out.
Thomas CI received an extra day charge incorrectly and when I called the manager Michelle she immediately checked my contract and told me I would receive a refund.
STEPHEN PExcellent, as always!
Sharon VThank you. Easy drop off.
Kathleen KEverything is wonderful as-is! Hideaway in Doylestown will always be my first choice. They're so friendly & accommodating. They really go the extra mile to provide outstanding customer service. Thank you so much!!!
SHARON VI had the best experience with Doylestown Hideaway Storage. This is the second time I have rented a U-Haul truck form this location and both times I received excellent customer service. Michelle and her staff were so awesome and attentive to my needs. The vehicles were ready on time and no issues with check in and check out. I would recommend them to anyone looking to store or rent a vehicle for moving needs. Richard C. Towle
RICHARD TSuper helpful and accommodating. Pleasant staff. Efficient
AMY PGreat support and it was very simple to rent and use the truck.
ROBERT CAlways a great Uhaul rental and storage experience with Hideaway. Wonderful people to!
GLEN MThe dude was playing video games and didn't explain shit to me. I got hit with like a 40 dollar gas fee afterwards. Not a word was said during the transaction and I'm not mad at him or uhaul because it's technically in the control to refill the gas but I only drove like 18 miles. I had a good move in day overall, still annoying
SEAN MGreat service.. great people
JOHN BNo improvements needed. Great equipment. Exceptional customer service
CHRISTOPHER BNothing
DONALD CProfessional and friendly
CHRISTOPHER SUhaul at Doylestown Hideaway has the best customer service, people, and selection. I need to use Uhaul services for our business often and have used many locations but nothing comes close to the experience at Doylestown Hideaway.
GLENN Ieasy experience, friendly staff
KEVIN BVery convenient location and very helpful and responsive staff. Would definitely use again.
KAREN BWhat a great team …. Thank you
ROBERT REasy and quick service. Shelby was nice and accomodating to help.
MICHAEL BEverything went smoothly from beginning to end with this rental. I will use this U-Haul location again when needed.
RANDY HThe agent was very helpful.
CHARLES RThe Uhaul staff went above and beyond for us!
DAWN GNothing... the experience was fantastic! Clerk was helpful and efficient.
Kathlin SOne of the best locations! New, clean trucks -- and the team there is fantastic.
Gregory KOld truck but very clean and capable. Good moving experience, and great location. The staff at Doylestown Hideaway Storage rock!
GLEN MThese are the nicest people associated with this location. All my family and friends use them for the very same reason.
JAMES HI have dealt with many UHAUL places with my business. NO comparison with this branch. They are the best! Hands Down. In EVERY way. You have a great place/team at Doylestown Hideaway
Glenn I | Overall ExperienceStaff is the very best. I will return once a larger unit is available.
ANDREW B | Overall ExperienceMichelle was amazing throughout the entire time. She's awesome!
CHAD S | Overall ExperienceSuper friendly helpful folks in the office. Super convenient clean space. Super all around. Thank you so much!
Kurt H | ReservationVery peaceful and nice place to leave storage. I don't think I ever met another person there when getting in and out of my shed. I was a bit worried about possibly having damp issues, but after 4 plus years we never had a damp issue.
Christy M | Overall ExperienceAlways a pleasure, thank you!
TOM C | Overall ExperienceMichelle is the best customer service person and U-Haul/storage manager I have ever met. She helped me when my schedule changed and never left me hanging. Top notch professional from start to finish and a very nice person who cares!
John C | Overall ExperienceStaff was very friendly and accommodating
Spencer B | Overall ExperienceGreat staff. Absolutely helpful. I would use this facility again
Steven A | Overall ExperienceHighly recommend. Pain-free experience, clean, reasonably priced, awesome staff. I've used for multiple trailer rentals as well as storage needs and have absolutely no complaints. This place has the look and feel of a local neighborhood provider, which is so much better than dealing with the large corporate run places I've used in the past. This is my go-to place for any storage and truck/trailer rental needs I have going forward.
THOMAS F | Overall ExperienceThis was worst experience of my life! I would like my to speak about the fact I paid 113 in cash and NO federal income tax was take out. The lock to unit did not work it was frozen, no wd40 was offered! To sum this appropriately I would not let my dog stay at this facility! I would not ever recommend this facility.
Katherine G | Overall ExperienceGreat to work with.
STASIA D | Overall ExperienceWe were treated very well during years here with a storage unit and a trailer. We will miss the people at Hideawsy Storage!
Tobias M | Overall ExperienceGreat facilities and staff
John G | Overall ExperienceGREAT staff, always super friendly and helpful - thank you!!
WARREN B | Overall ExperienceVery helpful and professional staff.
Keith V | Overall ExperienceMichelle the manager is AWESOME! Very helpful and great to deal with. My BIGGEST complaint is that after over 8 years of rental and receiving modest rental increases year-to-year, this year’s renewal was an OVER 20% INCREASE!! I am so sick of everywhere using “Covid” as an excuse to enact exorbitant price increase!! While they never specifically cited Covid as an excuse, this price increase was outrageous and inexcusable and tantamount to pure greed! We found a bigger, climate controlled unit for $20 less than what this facility enacted. Seems loyalty and prompt on-time payments are not honored or valued by this facility’s owner!
JEANNE V | Overall ExperienceThe staff was very knowledgeable about all my boxing and packing questions. They helped me load my car with boxes and even bought back my unused boxes. During such a stressful time as moving the staff was always accessible, understanding and friendly! Great experience!
Katie M | Overall ExperienceI will continue using your facility for future storage. The convenience of your location from my son's school is great.
Alicia H | Overall ExperienceThe staff are all very friendly and helpful. I really like the ease of going in and out of my storage unit. I would highly recommend this facility!
ELIZABETH K | Overall ExperienceGreat place for boat/rv storage; easy to maneuver and park;
RICHARD M | Overall ExperienceBest bucks county storage facility I’ve used.
CAMERON H | Overall ExperienceAmazing customer service.
Jodi M | Overall ExperienceThe gurls in the office are friendly fabulous and extremely knowledgable.
Penny S | Overall ExperienceVery accommodating and reasonably priced
RICHARD W | Overall ExperienceMichelle was the best. Super friendly and helped me from beginning to end :)
Kim A | Overall ExperienceThe staff here is exceptionally friendly and helpful. This is my go-to spot for storage and U-Haul trucks and supplies.
Beverly S | Overall ExperienceMichelle was great and I'll be back when space is needed again. Thanks for a pleasant experience.
MICHAEL I | Overall ExperienceHad the space for many years, and always appreciated the service and facility!
PAUL D | Overall ExperienceOffice staff is very friendly and accommodating. I would recommend this facility.
Cindy F | Overall ExperienceThe best staff i have ever dealt with!
ANDREW B | Overall Experiencevery happy with storage unit, very responsive and highly recommend this storage facility.
Scott M | Overall ExperiencePleasant office personnel and conveniently located. Stored there for 2 years with no issues.
TIM P | Overall ExperienceI'll be back. And the emailed payment reminder was a big help to me as it helped me to avoid any late fees.
MICHAEL I | Overall ExperienceEveryone at Doylestown was friendly and helpful. I will return to use your services. Thank you!
Veronica D | Overall ExperienceThis facility was conveniently located with safe, well-lit grounds. The people were helpful & friendly. I also rented U-haul trucks from this lication 2 times in last 6 months & everything was perfect
Denise P | Overall ExperienceMichelle was awesome in every aspect. Excellent customer service and very knowledgeable about her products and storage. Highly recommend.
Jeff G | Overall ExperienceThe girl I was calling Heather who's real name is Mechelle was the best. A great personality and sence of humor. You were all easy to deal with, thanks so much. John Woods
John W | Overall ExperienceI would use them again, very friendly and helpful staff!
Vince S | Overall ExperienceVery friendly & helpful staff. Will definitely use again in the future!
Heather J | Overall ExperienceNice mellow people there. I was given a choice of storage units. Easy access and a clean facility.
TIM P | First ImpressionsVery pleasant very smooth and professional experience. I will use again
PATRICE S | First Impressionsvery nice service, but unit was not suitable
DAN H | First ImpressionsCheck in was clear and efficient.
CARL W | First ImpressionsGreat people great space. Haven`t put my belongings in yet. There prices are the most reasonable in the area. Very polite staff
ALLISON M | First ImpressionsReally nice staff. Easily excess able units.
JOSHUA B | First ImpressionsWe had a wonderful experience at your storage facility. Michelle was extremely nice and helpful all throughout the process!
BROOKE C | First ImpressionsWonderful customer service, space was the exact size we needed. Even bought boxes in the office. Great!!!
Privacy R | First Impressionsexcellent staff
Privacy R | First ImpressionsStaff was very helpful!
Privacy R | First ImpressionsVery fast, clean and helpful! Thank you!
Privacy R | First ImpressionsStaff was extremely helpful and very friendly. Offered my friends and I bottles of ice cold water after unloading. I`d highly recommend DOYLESTOWN HIDE-AWAY SELF STORAGE to anyone.
Privacy R | First ImpressionsIt was helpful that they were open on Sunday so I could pick up the key to my new storage unit. The guy was helpful and knowledgable.
JOSHUA R | First ImpressionsGreat place to store my stuff!
JOSEPH D | First ImpressionsWas nice to be able to pull right up to the unit and unload my items and lock up the door.
Privacy R | First ImpressionsGood customer service.
Privacy R | First ImpressionsMichelle was very accomodating and apologized for the mix up.
Privacy R | First Impressions