Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Took a long time to check out. Maybe because it was my first rental.
Ended up costing way more than expected.
SEAMUS D
Rating:
5.0
Clean windshield and wipers
JIM T
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER S
Rating:
5.0
Great service. Professional stuff. Very convenient and easy.
Thank you
Lyubov S
Rating:
5.0
Customer did not leave a comment.
CINDY V
Rating:
5.0
Customer did not leave a comment.
Gay N
Rating:
5.0
Customer did not leave a comment.
Justine M
Rating:
5.0
Customer did not leave a comment.
WILLIAM G
Rating:
5.0
Customer did not leave a comment.
ERIC L
Rating:
5.0
Nothing! Staff was great, equipment was great and experience was great
JAMES W
Rating:
5.0
No way to improve the service, it can’t get any better
Lee M
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER S
Rating:
5.0
The Doylestown location was great to rent from. They were friendly and the process was very easy.
Karen O
Rating:
5.0
I couldn’t be happier with my experience. The staff members were friendly, helpful and professional. I especially appreciated the connection to Edward McLain & his family moving company. He was terrific and made the whole process go smoothly, especially that he was able to drive the 20’ truck.
BARBARA D
Rating:
5.0
Customer did not leave a comment.
TOMMY E
Rating:
5.0
It was perfect. Nice flat plenty of room to pull it in. The app worked to check it in easy to find the key dropbox
Colleen W
Rating:
5.0
Customer did not leave a comment.
JAMES K
Rating:
4.0
Truck had 130,000 miles on IT. NEED TO RETIRE IT.
DANIEL D
Rating:
5.0
Customer did not leave a comment.
ROBERT H
Rating:
5.0
Within 10 minutes of driving the van the check engine light went on. When I called the location to question the problem, they could not help me and they told me to call national. I was able to complete the move. When I returned the van the attendant said that the light meant it needed an oil change. I wish the problem had been fixed before I took the van so I didn't worry about what that light meant.
Anne M
Rating:
5.0
Customer did not leave a comment.
JOHN G
Rating:
5.0
Customer did not leave a comment.
RICHARD G
Rating:
5.0
Customer did not leave a comment.
ASHLEY F
Rating:
5.0
Customer did not leave a comment.
FRANK L
Rating:
5.0
Customer did not leave a comment.
JOHANNA C
Rating:
5.0
Customer did not leave a comment.
FRANK L
Rating:
5.0
Customer did not leave a comment.
STEVEN A
Rating:
5.0
A good experience.
EARL B
Rating:
5.0
Customer did not leave a comment.
ASHLEY F
Rating:
5.0
Customer did not leave a comment.
RICHARD G
Rating:
5.0
Within 10 minutes of driving the van the check engine light went on. When I called the location to question the problem, they could not help me and they told me to call national. I was able to complete the move. When I returned the van the attendant said that the light meant it needed an oil change. I wish the problem had been fixed before I took the van so I didn't worry about what that light meant.
Anne M
Rating:
5.0
Customer did not leave a comment.
JOHN G
Rating:
5.0
Customer did not leave a comment.
ROBERT H
Rating:
4.0
Truck had 130,000 miles on IT. NEED TO RETIRE IT.
DANIEL D
Rating:
5.0
Customer did not leave a comment.
KONRAD K
Rating:
5.0
Customer did not leave a comment.
JAMES K
Rating:
4.0
Customer did not leave a comment.
MICHAEL M
Rating:
5.0
Awesome experience. Friendly location. Loved the van. Thank you!
Rachel B
Rating:
5.0
Great customer service. Second time I used you and both times everything was quick easy and staff were really great!
Natalie H
Rating:
5.0
Super friendly staff
SEYCHELLE L
Rating:
5.0
Excellent customer service.
ROBERT G
Rating:
5.0
Seamless and easy. Got the job done in 1/2 day!
KEVIN K
Rating:
5.0
Michelle was so helpful and kind. Will definitely us Doylestown location again if and when we need a uhaul.
JAMES H
Rating:
5.0
My only concern is consuming nearly three gallons of fuel for a whole 9 miles of driving... ;)
Jim B
Rating:
4.0
check the gas gauge before your customer leaves
Nicholas E
Rating:
5.0
Very helpful representative!
JAMES H
Rating:
3.0
Customer did not leave a comment.
John M
Rating:
5.0
Customer did not leave a comment.
Gregory B
Rating:
5.0
Customer did not leave a comment.
GLENN T
Rating:
5.0
Excellent service
WILLIAM C
Rating:
5.0
Customer did not leave a comment.
Randall U
Rating:
5.0
Always treat me great!
IRA H
Rating:
5.0
Customer did not leave a comment.
Wayne K
Rating:
5.0
Customer did not leave a comment.
KEVIN B
Rating:
5.0
I was contacted a few days prior to my rental to see if I wanted to pick up the truck earlier due to rain fircasted on the day if my move. Top notch service here. I will definitely rent from them again in the future.
RYAN W
Rating:
5.0
Customer did not leave a comment.
Alan K
Rating:
5.0
Customer did not leave a comment.
lorne d
Rating:
5.0
Super friendly and helpful.
Veronicalynn P
Rating:
5.0
Michelle was great!
susan c
Rating:
5.0
Customer did not leave a comment.
FLORIN I
Rating:
5.0
Excellent service
Carrie D
Rating:
5.0
The $19.95 per day advertised rate is very deceptive. I only went about 40 miles but the real cost was around $80.
CHARLES D
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER S
Rating:
5.0
Customer did not leave a comment.
DENNIS S
Rating:
5.0
Customer did not leave a comment.
Jane D
Rating:
5.0
Great experense.
ANTHONY V
Rating:
5.0
Always friendly and professional and take great care of me!
IRA H
Rating:
5.0
Great easy transaction
MICHAEL S
Rating:
5.0
Customer did not leave a comment.
Carrie D
Rating:
5.0
Customer did not leave a comment.
DAVID Z
Rating:
5.0
Customer did not leave a comment.
Olivia K
Rating:
5.0
Customer did not leave a comment.
Gregory S
Rating:
5.0
Customer did not leave a comment.
MARILYN C
Rating:
5.0
Customer did not leave a comment.
Carole M
Rating:
4.0
The van I rented had No Smoking signs posted but apparently the previous renters didn't care as the van smelled of smoke and was very offensive. This was the only van available so there were no other options. Would like to see uHaul monitor/police this better and deodorize the vans/trucks prior to lending out.
Thomas C
Rating:
5.0
I received an extra day charge incorrectly and when I called the manager Michelle she immediately checked my contract and told me I would receive a refund.
STEPHEN P
Rating:
5.0
Customer did not leave a comment.
Michael A
Rating:
5.0
Customer did not leave a comment.
Kathleen P
Rating:
5.0
Customer did not leave a comment.
WILLIAM S
Rating:
5.0
Excellent, as always!
Sharon V
Rating:
5.0
Customer did not leave a comment.
EMILY P
Rating:
5.0
Thank you. Easy drop off.
Kathleen K
Rating:
5.0
Everything is wonderful as-is! Hideaway in Doylestown will always be my first choice. They're so friendly & accommodating. They really go the extra mile to provide outstanding customer service. Thank you so much!!!
SHARON V
Rating:
5.0
I had the best experience with Doylestown Hideaway Storage. This is the second time I have rented a U-Haul truck form this location and both times I received excellent customer service. Michelle and her staff were so awesome and attentive to my needs. The vehicles were ready on time and no issues with check in and check out.
I would recommend them to anyone looking to store or rent a vehicle for moving needs.
Richard C. Towle
RICHARD T
Rating:
5.0
Customer did not leave a comment.
JOSEPH F
Rating:
5.0
Customer did not leave a comment.
john c
Rating:
5.0
Super helpful and accommodating. Pleasant staff. Efficient
AMY P
Rating:
5.0
Customer did not leave a comment.
PETER T
Rating:
5.0
Great support and it was very simple to rent and use the truck.
ROBERT C
Rating:
5.0
Always a great Uhaul rental and storage experience with Hideaway. Wonderful people to!
GLEN M
Rating:
5.0
Customer did not leave a comment.
Thomas K
Rating:
5.0
Customer did not leave a comment.
MARTIN M
Rating:
3.0
The dude was playing video games and didn't explain shit to me. I got hit with like a 40 dollar gas fee afterwards. Not a word was said during the transaction and I'm not mad at him or uhaul because it's technically in the control to refill the gas but I only drove like 18 miles. I had a good move in day overall, still annoying
SEAN M
Rating:
5.0
Customer did not leave a comment.
RAYMOND P
Rating:
5.0
Customer did not leave a comment.
JEREME L
Rating:
5.0
Great service.. great people
JOHN B
Rating:
5.0
No improvements needed. Great equipment. Exceptional customer service
CHRISTOPHER B
Rating:
5.0
Nothing
DONALD C
Rating:
5.0
Customer did not leave a comment.
Helene G
|
Overall Experience
Rating:
5.0
I have dealt with many UHAUL places with my business. NO comparison with this branch. They are the best! Hands Down. In EVERY way. You have a great place/team at Doylestown Hideaway
Glenn I
|
Overall Experience
Rating:
5.0
Staff is the very best. I will return once a larger unit is available.
ANDREW B
|
Overall Experience
Rating:
5.0
Michelle was amazing throughout the entire time. She's awesome!
CHAD S
|
Overall Experience
Rating:
5.0
Super friendly helpful folks in the office.
Super convenient clean space.
Super all around.
Thank you so much!
Kurt H
|
Reservation
Rating:
5.0
Customer did not leave a comment.
Larry G
|
Overall Experience
Rating:
5.0
Very peaceful and nice place to leave storage. I don't think I ever met another person there when getting in and out of my shed. I was a bit worried about possibly having damp issues, but after 4 plus years we never had a damp issue.
Christy M
|
Overall Experience
Rating:
5.0
Always a pleasure, thank you!
TOM C
|
Overall Experience
Rating:
5.0
Michelle is the best customer service person and U-Haul/storage manager I have ever met. She helped me when my schedule changed and never left me hanging. Top notch professional from start to finish and a very nice person who cares!
John C
|
Overall Experience
Rating:
5.0
Staff was very friendly and accommodating
Spencer B
|
Overall Experience
Rating:
5.0
Great staff. Absolutely helpful. I would use this facility again
Steven A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ROBERT W
|
Overall Experience
Rating:
5.0
Highly recommend. Pain-free experience, clean, reasonably priced, awesome staff. I've used for multiple trailer rentals as well as storage needs and have absolutely no complaints. This place has the look and feel of a local neighborhood provider, which is so much better than dealing with the large corporate run places I've used in the past. This is my go-to place for any storage and truck/trailer rental needs I have going forward.
THOMAS F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lonny G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dawn m
|
Overall Experience
Rating:
5.0
This was worst experience of my life! I would like my to speak about the fact I paid 113 in cash and NO federal income tax was take out. The lock to unit did not work it was frozen, no wd40 was offered! To sum this appropriately I would not let my dog stay at this facility! I would not ever recommend this facility.
Katherine G
|
Overall Experience
Rating:
5.0
Great to work with.
STASIA D
|
Overall Experience
Rating:
5.0
We were treated very well during years here with a storage unit and a trailer. We will miss the people at Hideawsy Storage!
Tobias M
|
Overall Experience
Rating:
5.0
Great facilities and staff
John G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARGOT J
|
Overall Experience
Rating:
5.0
GREAT staff, always super friendly and helpful - thank you!!
WARREN B
|
Overall Experience
Rating:
5.0
Very helpful and professional staff.
Keith V
|
Overall Experience
Rating:
5.0
Michelle the manager is AWESOME! Very helpful and great to deal with. My BIGGEST complaint is that after over 8 years of rental and receiving modest rental increases year-to-year, this year’s renewal was an OVER 20% INCREASE!! I am so sick of everywhere using “Covid” as an excuse to enact exorbitant price increase!! While they never specifically cited Covid as an excuse, this price increase was outrageous and inexcusable and tantamount to pure greed! We found a bigger, climate controlled unit for $20 less than what this facility enacted. Seems loyalty and prompt on-time payments are not honored or valued by this facility’s owner!
JEANNE V
|
Overall Experience
Rating:
5.0
The staff was very knowledgeable about all my boxing and packing questions. They helped me load my car with boxes and even bought back my unused boxes. During such a stressful time as moving the staff was always accessible, understanding and friendly! Great experience!
Katie M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HIDE A
|
Overall Experience
Rating:
5.0
I will continue using your facility for future storage. The convenience of your location from my son's school is great.
Alicia H
|
Overall Experience
Rating:
5.0
The staff are all very friendly and helpful. I really like the ease of going in and out of my storage unit. I would highly recommend this facility!
ELIZABETH K
|
Overall Experience
Rating:
5.0
Great place for boat/rv storage; easy to maneuver and park;
RICHARD M
|
Overall Experience
Rating:
5.0
Best bucks county storage facility I’ve used.
CAMERON H
|
Overall Experience
Rating:
5.0
Amazing customer service.
Jodi M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dan B
|
Overall Experience
Rating:
5.0
The gurls in the office are friendly fabulous and extremely knowledgable.
Penny S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hannah Y
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen a
|
Overall Experience
Rating:
5.0
Very accommodating and reasonably priced
RICHARD W
|
Overall Experience
Rating:
5.0
Michelle was the best. Super friendly and helped me from beginning to end :)
Kim A
|
Overall Experience
Rating:
5.0
The staff here is exceptionally friendly and helpful. This is my go-to spot for storage and U-Haul trucks and supplies.
Beverly S
|
Overall Experience
Rating:
5.0
Michelle was great and I'll be back when space is needed again. Thanks for a pleasant experience.
MICHAEL I
|
Overall Experience
Rating:
5.0
Had the space for many years, and always appreciated the service and facility!
PAUL D
|
Overall Experience
Rating:
5.0
Office staff is very friendly and accommodating. I would recommend this facility.
Cindy F
|
Overall Experience
Rating:
5.0
The best staff i have ever dealt with!
ANDREW B
|
Overall Experience
Rating:
5.0
very happy with storage unit, very responsive and highly recommend this storage facility.
Scott M
|
Overall Experience
Rating:
4.0
Pleasant office personnel and conveniently located. Stored there for 2 years with no issues.
TIM P
|
Overall Experience
Rating:
5.0
I'll be back. And the emailed payment reminder was a big help to me as it helped me to avoid any late fees.
MICHAEL I
|
Overall Experience
Rating:
5.0
Everyone at Doylestown was friendly and helpful. I will return to use your services. Thank you!
Veronica D
|
Overall Experience
Rating:
5.0
This facility was conveniently located with safe, well-lit grounds. The people were helpful & friendly. I also rented U-haul trucks from this lication 2 times in last 6 months & everything was perfect
Denise P
|
Overall Experience
Rating:
5.0
Michelle was awesome in every aspect. Excellent customer service and very knowledgeable about her products and storage. Highly recommend.
Jeff G
|
Overall Experience
Rating:
5.0
The girl I was calling Heather who's real name is Mechelle was the best. A great personality
and sence of humor. You were all easy to deal with, thanks so much. John Woods
John W
|
Overall Experience
Rating:
5.0
I would use them again, very friendly and helpful staff!
Vince S
|
Overall Experience
Rating:
5.0
Very friendly & helpful staff. Will definitely use again in the future!
Heather J
|
Overall Experience
Rating:
5.0
Nice mellow people there. I was given a choice of storage units. Easy access and a clean facility.
TIM P
|
First Impressions
Rating:
5.0
Very pleasant very smooth and professional experience. I will use again
PATRICE S
|
First Impressions
Rating:
5.0
very nice service, but unit was not suitable
DAN H
|
First Impressions
Rating:
5.0
Check in was clear and efficient.
CARL W
|
First Impressions
Rating:
5.0
Great people great space. Haven`t put my belongings in yet. There prices are the most reasonable in the area. Very polite staff
ALLISON M
|
First Impressions
Rating:
3.0
Really nice staff. Easily excess able units.
JOSHUA B
|
First Impressions
Rating:
5.0
We had a wonderful experience at your storage facility. Michelle was extremely nice and helpful all throughout the process!
BROOKE C
|
First Impressions
Rating:
5.0
Wonderful customer service, space was the exact size we needed. Even bought boxes in the office. Great!!!
Privacy R
|
First Impressions
Rating:
5.0
excellent staff
Privacy R
|
First Impressions
Rating:
4.0
Staff was very helpful!
Privacy R
|
First Impressions
Rating:
5.0
Very fast, clean and helpful! Thank you!
Privacy R
|
First Impressions
Rating:
5.0
Staff was extremely helpful and very friendly. Offered my friends and I bottles of ice cold water after unloading. I`d highly recommend DOYLESTOWN HIDE-AWAY SELF STORAGE to anyone.
Privacy R
|
First Impressions
Rating:
3.0
It was helpful that they were open on Sunday so I could pick up the key to my new storage unit. The guy was helpful and knowledgable.
JOSHUA R
|
First Impressions
Rating:
5.0
Great place to store my stuff!
JOSEPH D
|
First Impressions
Rating:
4.0
Was nice to be able to pull right up to the unit and unload my items and lock up the door.
Privacy R
|
First Impressions
Rating:
3.0
Good customer service.
Privacy R
|
First Impressions
Rating:
4.0
Michelle was very accomodating and apologized for the mix up.
