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Amanda A
Customer Reviews for Doylestown Hideaway Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Satisfied every time we ordered from this location
LESDER CNothing it was great
Paul MI have used this store now three time. Every experience with them has been super!
Richard TThe truck cab smelled like urine. Should not have been rented
James GExcellent service and great location. Michelle was very courteous and make the return an easy process.
Luis GUnfortunately the truck I drove still has a horribly tilted driver’s seat - this was an issue another time I rented from this location, and impacts my back for weeks to come. Truck was clean, but this particular truck has had this same horrible seat for years.
KARIN LImprove parking area
Leonard GAlways friendly, reliable customer service!
David TAlways take great care of me here!
IRA HGreat experience ! Thank you
Frederick GThey made everything go very smoothly
LINDA VThe self-service option was not clear, so I went during business hours to pick up the rental.
genevieve dThe service at this location is excellent. Quick when getting the truck and quick to return the truck.
Michael HEasy pickup and drop off. Very nice man working the counter! Would absolutely rent again if I needed to.
Kelly SEfficient and friendly process Great experience
James RNothing, everything was great!
Owen MMichelle was amazing about communicating information about my rental before my arrival and Bill who was there to great me was extremely helpful and friendly!
Aaron RWe have to talk - a simple uhaul safety check would of avoided me an my family from being stranded on highway 81 an only 2 1/2 hours into trip. been a customer for a long time - the bad experience started when me an my daughter checked the lights cause was not done at pick up - call me [redacted] so this can be prevented for anyone in future
Robert RThe folks at Doylestown Hideaway Storage are professional & friendly. I found myself going to them now when ever needing to rent a truck or van,
Leonard LNo improvements necessary at this location. The customer service experience was exemplary and refreshing.
Douglas WGreat location, they have always taken very good care of us
JOHN GFriendly, helpful, responsive. Would rent from sgsin
Eric HFriendly and super helpful!!!
FRANK LNothing. Doylestown Hideaway Storage is hands down the "BEST" U-Haul rental location that I've ever dealt with. I own a moving company and have dealt with probably close to a hundred other locations. Michelle, Peter and Bill go so far out of their way for all of their customers; they'll even warm up the cabs of the trucks on cold days before you arrive. I usually spend $12,000 to $16,000 a year renting trucks from them, so I know the place very well. They always find new ways to impress me with their generosity and helpfulness.
Joe UExcellent customer service. Many Thanks...
Japhet MThis is my second time renting from this location & each time was great
Leonard LThey were perfect!!!!!
melissa mMichelle and her team are very helpful.
BRYAN TVery helpful and nice
JENNIFER JThey were so easy to deal with and so helpful. Michelle was terrific. I have already recommended them to my neighbor.
MARYANNE SSee comments above.
Rosie LSo easy drop off. The rep handled everything and I had a confirmation email within 30 minutes. Couldn't have been easier.
Robert GAlways take great care of me here!
IRA HVery good service
Vitalii YI been coming here for years everytime I need a truck. I actually go out of my way to come to this location. There is one closer to me but service is not as good. I never had a bad experience here and the people are always pleasant and nice.
UGUR DThese new 29 foot trucks are awesome!
BRYAN TFriendly attendants
Albert LNothing to add it was great
MARIA Bthe only location we rent u-haul from! Michelle is THE BEST!
Meaghan FI have dealt with many UHAUL places with my business. NO comparison with this branch. They are the best! Hands Down. In EVERY way. You have a great place/team at Doylestown Hideaway
Glenn I | Overall ExperienceStaff is the very best. I will return once a larger unit is available.
ANDREW B | Overall ExperienceMichelle was amazing throughout the entire time. She's awesome!
CHAD S | Overall ExperienceSuper friendly helpful folks in the office. Super convenient clean space. Super all around. Thank you so much!
Kurt H | ReservationVery peaceful and nice place to leave storage. I don't think I ever met another person there when getting in and out of my shed. I was a bit worried about possibly having damp issues, but after 4 plus years we never had a damp issue.
Christy M | Overall ExperienceAlways a pleasure, thank you!
TOM C | Overall ExperienceMichelle is the best customer service person and U-Haul/storage manager I have ever met. She helped me when my schedule changed and never left me hanging. Top notch professional from start to finish and a very nice person who cares!
John C | Overall ExperienceStaff was very friendly and accommodating
Spencer B | Overall ExperienceGreat staff. Absolutely helpful. I would use this facility again
Steven A | Overall ExperienceHighly recommend. Pain-free experience, clean, reasonably priced, awesome staff. I've used for multiple trailer rentals as well as storage needs and have absolutely no complaints. This place has the look and feel of a local neighborhood provider, which is so much better than dealing with the large corporate run places I've used in the past. This is my go-to place for any storage and truck/trailer rental needs I have going forward.
THOMAS F | Overall ExperienceThis was worst experience of my life! I would like my to speak about the fact I paid 113 in cash and NO federal income tax was take out. The lock to unit did not work it was frozen, no wd40 was offered! To sum this appropriately I would not let my dog stay at this facility! I would not ever recommend this facility.
Katherine G | Overall ExperienceGreat to work with.
STASIA D | Overall ExperienceWe were treated very well during years here with a storage unit and a trailer. We will miss the people at Hideawsy Storage!
Tobias M | Overall ExperienceGreat facilities and staff
John G | Overall ExperienceGREAT staff, always super friendly and helpful - thank you!!
WARREN B | Overall ExperienceVery helpful and professional staff.
Keith V | Overall ExperienceMichelle the manager is AWESOME! Very helpful and great to deal with. My BIGGEST complaint is that after over 8 years of rental and receiving modest rental increases year-to-year, this year’s renewal was an OVER 20% INCREASE!! I am so sick of everywhere using “Covid” as an excuse to enact exorbitant price increase!! While they never specifically cited Covid as an excuse, this price increase was outrageous and inexcusable and tantamount to pure greed! We found a bigger, climate controlled unit for $20 less than what this facility enacted. Seems loyalty and prompt on-time payments are not honored or valued by this facility’s owner!
JEANNE V | Overall ExperienceThe staff was very knowledgeable about all my boxing and packing questions. They helped me load my car with boxes and even bought back my unused boxes. During such a stressful time as moving the staff was always accessible, understanding and friendly! Great experience!
Katie M | Overall ExperienceI will continue using your facility for future storage. The convenience of your location from my son's school is great.
Alicia H | Overall ExperienceThe staff are all very friendly and helpful. I really like the ease of going in and out of my storage unit. I would highly recommend this facility!
ELIZABETH K | Overall ExperienceGreat place for boat/rv storage; easy to maneuver and park;
RICHARD M | Overall ExperienceBest bucks county storage facility I’ve used.
CAMERON H | Overall ExperienceAmazing customer service.
Jodi M | Overall ExperienceThe gurls in the office are friendly fabulous and extremely knowledgable.
Penny S | Overall ExperienceVery accommodating and reasonably priced
RICHARD W | Overall ExperienceMichelle was the best. Super friendly and helped me from beginning to end :)
Kim A | Overall ExperienceThe staff here is exceptionally friendly and helpful. This is my go-to spot for storage and U-Haul trucks and supplies.
Beverly S | Overall ExperienceMichelle was great and I'll be back when space is needed again. Thanks for a pleasant experience.
MICHAEL I | Overall ExperienceHad the space for many years, and always appreciated the service and facility!
PAUL D | Overall ExperienceOffice staff is very friendly and accommodating. I would recommend this facility.
Cindy F | Overall ExperienceThe best staff i have ever dealt with!
ANDREW B | Overall Experiencevery happy with storage unit, very responsive and highly recommend this storage facility.
Scott M | Overall ExperiencePleasant office personnel and conveniently located. Stored there for 2 years with no issues.
TIM P | Overall ExperienceI'll be back. And the emailed payment reminder was a big help to me as it helped me to avoid any late fees.
MICHAEL I | Overall ExperienceEveryone at Doylestown was friendly and helpful. I will return to use your services. Thank you!
Veronica D | Overall ExperienceThis facility was conveniently located with safe, well-lit grounds. The people were helpful & friendly. I also rented U-haul trucks from this lication 2 times in last 6 months & everything was perfect
Denise P | Overall ExperienceMichelle was awesome in every aspect. Excellent customer service and very knowledgeable about her products and storage. Highly recommend.
Jeff G | Overall ExperienceThe girl I was calling Heather who's real name is Mechelle was the best. A great personality and sence of humor. You were all easy to deal with, thanks so much.
John W | Overall ExperienceI would use them again, very friendly and helpful staff!
Vince S | Overall ExperienceVery friendly & helpful staff. Will definitely use again in the future!
Heather J | Overall ExperienceNice mellow people there. I was given a choice of storage units. Easy access and a clean facility.
TIM P | First ImpressionsVery pleasant very smooth and professional experience. I will use again
PATRICE S | First Impressionsvery nice service, but unit was not suitable
DAN H | First ImpressionsCheck in was clear and efficient.
CARL W | First ImpressionsGreat people great space. Haven`t put my belongings in yet. There prices are the most reasonable in the area. Very polite staff
ALISON M | First ImpressionsReally nice staff. Easily excess able units.
JOSHUA B | First ImpressionsWe had a wonderful experience at your storage facility. Michelle was extremely nice and helpful all throughout the process!
BROOKE C | First ImpressionsWonderful customer service, space was the exact size we needed. Even bought boxes in the office. Great!!!
Privacy R | First Impressionsexcellent staff
Privacy R | First ImpressionsStaff was very helpful!
Privacy R | First ImpressionsVery fast, clean and helpful! Thank you!
Privacy R | First ImpressionsStaff was extremely helpful and very friendly. Offered my friends and I bottles of ice cold water after unloading. I`d highly recommend DOYLESTOWN HIDE-AWAY SELF STORAGE to anyone.
Privacy R | First ImpressionsIt was helpful that they were open on Sunday so I could pick up the key to my new storage unit. The guy was helpful and knowledgable.
JOSHUA R | First ImpressionsGreat place to store my stuff!
JOSEPH D | First ImpressionsWas nice to be able to pull right up to the unit and unload my items and lock up the door.
Privacy R | First ImpressionsGood customer service.
Privacy R | First ImpressionsMichelle was very accomodating and apologized for the mix up.
Privacy R | First Impressions