So easy in and out with the trailer we rented. They were nice in the office to. Thank you. We were a same day rental and they made it easy.
SHERA R
Customer Reviews for Drakes On The Spot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful and accommodating.
SUSAN FEasy-going experience and excellent customer service from the lady @ Drake's. This was my first rental experience in 55 years and I can't say enough how understanding and helpful Clarissa was for me (hope I got her name right). She was very professional and thorough. Thank you!!
Rosa GThey didn’t check me in when I brought it back they put a 100 dollar hold on credit card and than just charged me the whole 100 when it should be about 70 dollars
DAWN WNothing. they are awesome
KEITH TThis place was not the original schedued to pick up equipment. No one was at the orinial pick up location and I was sent to another location.
Angela MFantastic customer service, knowledgeable and friendly
ROSCOE CThank you for the wonderful friendly service. The truck was the best we have rented so far. The location was easy and pick up and drop off were a breeze!
DAWN OStaff was awesome they came out hooked ut up and they were professional and friendly
JAMES SThe ladies who run this place are an absolute joy to work with. This is the best run U-Haul I’ve ever been to. Quick efficient and knowledgable. 5 A + 👍
Paul GKeep doing what you are doing. Friendly, informative, helpful... An amazing experience.
KAREN KLocation was convenient. The person who checked me was very nice and polite. The trailer had seen better days but it functioned just fine.
MARK MThe check in process was very frustrating on the mobile app. Huge waste of time. Could be set up to make the process much easier.
Erik JThose 2 ladies are AMAZING! BEST place around
Karyn CBreak lights on trailer didn’t work. Asked us to take a trailer to Spokane with us when Spokane didn’t need the trailer. Trailer was garbage to pull. The truck was great. All very clean!!
caree LIt was easy drop off.
clarke kApp crashed so many times, worried the return didn’t process correctly.
Blake MI never saw a living soul not letting me choose not Applicable for an answer is highly unacceptable Issue was with app it crashed while trying to return
James BStaff was very friendly and helpful!
Heidi CI dropped by Uhual here because the contact i signed said to. I dropped it off the 30th clean and took pictures. They charged me a cleaning fee and late fee claiming they checked it in 7/02/24 even thoughi have pictures dropping it off within my contract on 6/30/24. Not smooth enough rental for the $3,000 i paid
Julian SThe staff was very pleasant and helpful.
KENNETH TThey are very kind and accommodating. Will use in the future!
Danny HThe location was closed when we arrived so I had to do everything online thru the U-Haul app. The app was easy to navigate & I honestly preferred using the app vs dealing with someone face to face.
Randall LBest drop off ever. A very nice lady helped me, she was pleasant and very efficient.
MATTHEW SWonderful people to work with and kind and friendly best ever
PAMELA CThe young lady that rented us the u haul was very kind and courteous.
KIMBERLY BHours of operation were great staff was great, things were organized and easy to get to
Leo BVery nice, professional and answered any questions we had
howard gGreat customer service. Very helpful
Christopher DIt is a bit difficult to get pictures of the vehicles when their side-by-side.
Jody BNothing needs to be improved, the associate was extremely friendly and understanding.
Maria MBre and Cassie are awesome!!
SUSAN HEmployees were very knowledgeable and helpful. They errors that the system made and corrected them quickly. Thank you U-haul.
FREDERICK ICustomer service was excellent!!!!
Trisha CThe ladies that helped me where fantastic, made everything very easy and also fun.
MARTY GGive the two agents recognition for a job well done.. not only for me but for an "older" gentlemen ahead of me. Encouragement means a happy employee and a happy employee means a happy customer(s). In the meantime, find a way to have adequate equipment available in my city so I don't have to drive to a nearby town to get what I needed.
DENNIS TEverything but the app was great.
Ben BIt was easy and close, and they were great !!
Russ KGreat experience.
Dominic MEven my 17 yo noticed the phenomenal customer service. Excellent rental experience.
Shawna MThe service was excellent quick and easy to take what I needed even when I make last minute change, and for the drop back fast and easy again thank to the great service 100% recommended
jorge lthey were late showing up. it made a stressful time more stressful. i know that we are all human and things happen but i wish things had gone differently
kenna wThe attendants were very nice and personable.
Robert TI had trouble with the online pickup process and it converted that process to get the truck to in person pickup. The young women working were so wonderful and made the process an excellent stress free experience.
Jose V$19.95 my a** you flipping charge $.69 a mile thats Outrageous I will never rent from new hall again!
Larry NTag on trailer expired
Philip BNo dolly at location.
wendy aSecond time dropping off here, good service, very helpful.
Dana KVery friendly and helpful. I will rent from them again for any moving needs.
neal jThis location was great! We ran into some trouble with making sure we had the adapter for our trailer, the ladies at the location were very patient and we all got to socialize for a bit. Would recommend!
ALEX S