It is possible the truck may have needed a tune-up. The service and cleanliness was very good, however.cheri G.
Customer Reviews for Drescher Auto Body
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman asked if I would be returning it to him and I said I'd try. On 10/18/2021 he called me and told me I had to return it to him after I had returned it to a closer u-haul dealer. I'm never using u-haul again for moving purposes.ETHAN B.
Customer did not leave a comment.Benjamin F.
Customer did not leave a comment.Joshua H.
Customer did not leave a comment.Norman P.
Customer did not leave a comment.Peter K.
Customer did not leave a comment.Brian J.
Customer did not leave a comment.DALELEE N.
Deliver on what you say your gonna do.STEPHEN S K.
Customer did not leave a comment.Howard B.
Easy drop off; I returned it early and it was simple.Karen S.
Customer did not leave a comment.PATSY C.
I am very upset with how the process of getting the U-Haul went. I will probably not use U-Haul again in the future or recommend it to people unless something is done with how horrible this situation was. Besides not getting the size truck that was reserved months ago (not sure why you even allow reservations if you do not honor them), I was sent an e-mail to go to Saxonburg instead of the original location that was chosen. Then a couple of hours later I received another e-mail to go to Glenshaw. I arrived at Glenshaw that morning of the move and was told my U-Haul was in Saxonburg. Moving is very stressful to start and you guys did nothing but make it worse. The only saving grace was the gentlemen I dealt with at both locations were very nice and apologetic. The fact that you can not honor reservations, and change locations on a dime is a horrible business model. $50 compensation means nothing to me for everything you put myself and my family through on moving day. We could not fit all of our possessions, we had to make multiple trips with other vehicles and overall this cost us way more money with how bad you guys jerked us around.Justin R.
Customer did not leave a comment.WILLIAM S.
WhenI made reservation it was not clear that the location where I thought I was getting teh truck was not guaranteed and my plan had to be significantly changed to go to the alternate location - not convenient.Rebecca M.
Customer did not leave a comment.Stephen C.