Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was notified the truck pick up was 2.5 hours away (on-way) which was absolutely unacceptable
RICK G
Rating:
5.0
Customer did not leave a comment.
RANDY C
Rating:
5.0
Customer did not leave a comment.
george b
Rating:
5.0
Customer did not leave a comment.
Cindy W
Rating:
5.0
Customer did not leave a comment.
tonya D
Rating:
5.0
Nice folks.
Brian S
Rating:
5.0
great location to work with. We will definitely rent from Dudley’s again.
Jeffrey F
Rating:
5.0
Customer did not leave a comment.
Jennifer H
Rating:
3.0
Customer did not leave a comment.
JAYMES S
Rating:
5.0
Customer did not leave a comment.
Christopher D
Rating:
5.0
Customer did not leave a comment.
terri c
Rating:
5.0
Customer did not leave a comment.
Melanie H
Rating:
5.0
Customer did not leave a comment.
bonnie e
Rating:
5.0
Customer did not leave a comment.
rickey m
Rating:
5.0
Customer did not leave a comment.
jeannette D
Rating:
5.0
Customer did not leave a comment.
Jacob D
Rating:
5.0
Customer did not leave a comment.
Anne S
Rating:
5.0
Maybe include a breakdown of truck specific features on a printout. While all the stickers left me in the right direction there was a few moments where I had to fuss with things like the seats or dash settings to be more careful. Also a reverse beeper would have been handy when I was in town.
James P
Rating:
3.0
Truck was good mechanically inside cab smelled like cigarettes and had to clean all windows in and out they were very dirty mirrors also
Andrew B
Rating:
5.0
Customer did not leave a comment.
Allen C
Rating:
5.0
Awesome people very helpful!
Richard M
Rating:
5.0
Customer did not leave a comment.
Tonya D
Rating:
3.0
I was harassed with texts and emails . I was reported as not turning in the truck 24 hours before I agreed to and overcharged.
james b
Rating:
5.0
Customer did not leave a comment.
Michael B
Rating:
5.0
Customer did not leave a comment.
Michael A
Rating:
5.0
Customer did not leave a comment.
damien P
Rating:
5.0
Customer did not leave a comment.
damien P
Rating:
5.0
Customer did not leave a comment.
tonya D
Rating:
5.0
Very nice people!!
Mark W
Rating:
5.0
Customer did not leave a comment.
Jon N
Rating:
5.0
Customer did not leave a comment.
Andrew M
Rating:
5.0
Customer did not leave a comment.
roxanne c
Rating:
5.0
Customer did not leave a comment.
Tonya D
Rating:
5.0
Reservation was moved to two different locations before pickup.
This location was good, but it was over 30 miles away.
Nice staff, good truck, but Uhaul corporate service was very poor
Alan C
Rating:
5.0
Customer did not leave a comment.
Dakota W
Rating:
5.0
Everything went very well and I was treated nicely with friendly service so all I can say is just keep up with that kind of service.
Randy G
Rating:
5.0
Customer did not leave a comment.
helen o
Rating:
5.0
Customer did not leave a comment.
Susan H
Rating:
5.0
Customer did not leave a comment.
Paul B
Rating:
4.0
Customer did not leave a comment.
Jolene S
Rating:
5.0
It was a pleasant experience and I would use this location again if needed and I would recommend to anyone moving. Thank you!
Eva L
Rating:
5.0
Customer did not leave a comment.
Dorothy R
Rating:
5.0
Customer did not leave a comment.
Gary M
Rating:
5.0
I wasn’t able to do convenience link when I dropped off van because internet service would not let me connect. When getting the rental woman was very pleasant and informative.
Susan L
Rating:
5.0
Customer did not leave a comment.
LUCRETIA I
Rating:
4.0
Customer did not leave a comment.
Thomas B
Rating:
5.0
Customer did not leave a comment.
tonya d
Rating:
5.0
Customer did not leave a comment.
tonya d
Rating:
5.0
Great place friendly staff
Keith B
Rating:
4.0
Customer did not leave a comment.
william R
Rating:
5.0
Customer did not leave a comment.
charlie s
Rating:
5.0
Customer did not leave a comment.
Winston B
Rating:
5.0
Customer did not leave a comment.
Joshua J
Rating:
5.0
Everything was great. They treat you like family.
MICHAELK G
Rating:
5.0
Customer did not leave a comment.
gavin b
Rating:
5.0
Great customer service and friendly people
Lisa S
Rating:
5.0
Customer did not leave a comment.
Kay G
Rating:
5.0
Customer did not leave a comment.
Green M
Rating:
3.0
Mobile pick up sucked. Had to go in and register/finish registering. Vehicle was covered in snow and ice. Spent 30 minutes clearing it off. Vehicle was plowed in.
Kaylee D
Rating:
3.0
Supposed to pick up truck in Warrensburg. Got charge for 38 extra miles to get truck in Whitehall and drove back thru Warrensburg.
Also gas tank meter does not match miles to empty reading.
Picked up trick with half a tank of gas and 173 miles to empty.
Dropped off truck with 226 miles to empty but gas gauge just under half. Got charged for gas.
William M
Rating:
3.0
Customer did not leave a comment.
Wendy L
Rating:
5.0
Customer did not leave a comment.
cheryl k
Rating:
3.0
Make sure there is no sticky nasty stuff in or near the cup holders
Tanisha j
Rating:
5.0
Customer did not leave a comment.
patty n
Rating:
5.0
Customer did not leave a comment.
bruce p
Rating:
5.0
Customer did not leave a comment.
joe s
Rating:
5.0
Customer did not leave a comment.
Heather Z
Rating:
4.0
Good
Donald L
Rating:
1.0
I didn’t use your company. False information given at time of rental.
Jim C
Rating:
5.0
I was very pleased with the great customer service I received. The staff were both knowledgeable and very helpful, all my questions were answered to my satisfaction.
Dawn M
Rating:
5.0
I have rented from Dudley’s in Whitehall and as usual great customer service.
paul t
Rating:
5.0
Customer did not leave a comment.
Gary T
Rating:
5.0
Customer did not leave a comment.
Joseph G
Rating:
5.0
They were very nice and we got exactly what we needed!
Kayla A
Rating:
4.0
Excellent experience overall. I would definitely use the U-Box again in the future
Edward S
Rating:
4.0
Customer did not leave a comment.
Patricia B
Rating:
5.0
It has loose (friendly) dogs
Jeremy W
Rating:
5.0
Customer did not leave a comment.
Mark H
Rating:
4.0
Customer did not leave a comment.
Craig G
Rating:
5.0
Customer did not leave a comment.
Fred R
Rating:
5.0
Everyone was very attentive to what we needed and it was very easy. Absolutely will be recommending this location.
Matthew P
Rating:
5.0
Tonya Dudley went above and beyond assisting us and such a pleasure to talk too.
I recommend this location highly for the outstanding service that we received!
David G
Rating:
5.0
Employees were great. Very helpful. Great experience!!
Thomas B
Rating:
5.0
Very helpful and friendly.
paul t
Rating:
5.0
very helpful and courteous
DEBRAA G
Rating:
5.0
Customer did not leave a comment.
GERARD J
Rating:
3.0
The trailer pulled like it was full. Something was seized or frozen so it wouldn't roll freely. When returned I asked that they check it out and get back to me because I never got to use it because of it's condition. I should have been given a full refund since I waisted a tank of gas trying to drag this junk trailer around without ever putting anything in it. Never heard back so I'll have to call today.
Steven B
Rating:
5.0
Customer did not leave a comment.
Tymmy S
Rating:
5.0
Customer did not leave a comment.
william h
Rating:
1.0
Two tires were not maintained and blew out on the road.
MICHAEL P
Rating:
5.0
Maintain your tires so they don't blow out on the road.