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MARGARET B
Customer Reviews for Dudleys Truck & Equipment LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a horrible experience from pick up to delivery and you call the 1800 number and they keep on transferring.
Maria VTerrible reservation experience. Drove all day to ALBANY to hotel to pick up trailer I had reserved in ALBANY a week ago. The operator in Albany called that evening and said he didnt have one and too bad as "subject to availability". Outrageous...what's the point of making aand agreeing to a reservation. I had to drive 120 mile round trip to go and get a trailer from a different location. Terrible
Frederick CClean your vehicles. Display accurate hours of operation.
Melissa BEvery step, from start to finish, went very well. Thank you!
Rosemary MDropped off on sunday morning and nobody was there as expected.
Donald GHelpful with getting us in the truck, not helpful with information.
Angelina BThey were amazing and got everything corrected after our exhausting and not ideal service after being bounced around all the u-hauls in Vermont!
SARAH SLocation was great except it was far from me, but that's not the location's fault!
Ryan OMaybe provide average costs of movers on both sides of the move? We had a wonderful experience with UHaul, yet there was a vast difference in the cost of movers in our two locations. Knowing ahead of time would have helped us budget more appropriately. Second suggestion would be prorating partial month storage. We had a few day overlap between moving and storing but it would have triggered a full month’s extra rent for each box just for those couple of days.
Leah GI was notified the truck pick up was 2.5 hours away (on-way) which was absolutely unacceptable
RICK GNice folks.
Brian Sgreat location to work with. We will definitely rent from Dudley’s again.
Jeffrey FMaybe include a breakdown of truck specific features on a printout. While all the stickers left me in the right direction there was a few moments where I had to fuss with things like the seats or dash settings to be more careful. Also a reverse beeper would have been handy when I was in town.
James PTruck was good mechanically inside cab smelled like cigarettes and had to clean all windows in and out they were very dirty mirrors also
Andrew BAwesome people very helpful!
Richard MI was harassed with texts and emails . I was reported as not turning in the truck 24 hours before I agreed to and overcharged.
james bVery nice people!!
Mark WReservation was moved to two different locations before pickup. This location was good, but it was over 30 miles away. Nice staff, good truck, but Uhaul corporate service was very poor
Alan CEverything went very well and I was treated nicely with friendly service so all I can say is just keep up with that kind of service.
Randy GIt was a pleasant experience and I would use this location again if needed and I would recommend to anyone moving. Thank you!
Eva LI wasn’t able to do convenience link when I dropped off van because internet service would not let me connect. When getting the rental woman was very pleasant and informative.
Susan LGreat place friendly staff
Keith BEverything was great. They treat you like family.
MICHAELK GGreat customer service and friendly people
Lisa SMobile pick up sucked. Had to go in and register/finish registering. Vehicle was covered in snow and ice. Spent 30 minutes clearing it off. Vehicle was plowed in.
Kaylee DSupposed to pick up truck in Warrensburg. Got charge for 38 extra miles to get truck in Whitehall and drove back thru Warrensburg. Also gas tank meter does not match miles to empty reading. Picked up trick with half a tank of gas and 173 miles to empty. Dropped off truck with 226 miles to empty but gas gauge just under half. Got charged for gas.
William MMake sure there is no sticky nasty stuff in or near the cup holders
Tanisha jGood
Donald LI didn’t use your company. False information given at time of rental.
Jim CI was very pleased with the great customer service I received. The staff were both knowledgeable and very helpful, all my questions were answered to my satisfaction.
Dawn MI have rented from Dudley’s in Whitehall and as usual great customer service.
paul tThey were very nice and we got exactly what we needed!
Kayla AExcellent experience overall. I would definitely use the U-Box again in the future
Edward SIt has loose (friendly) dogs
Jeremy W