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Stivi N.
Customer Reviews for Dynahoe Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Stop charging so but money and adding on shit that we didn't need or want
Adam M.Friendly and helpful staff! Thank you!
Paul A.I forgot to tell them that the truck needed a new fan in the heater control because it was squealing real bad
Fred A.the pickup location is easy to get in an out they know what they are doing i have used them on different trailers always been great to deal with in fact this month i plan to get 26 footer truck to finish my move that's how good they are
robert K.I was satisfied I'm confident the next guy will be also.
Tom A.THIS WAS NOT WHERE THE ORIGINAL LOCATION OF PUCK UP SHOULD HAVE BEEN. WE HAD TO GO OUT OF IR WAY TO PUCK IP TRUCK. TRIED FOR 2 hours to reach customer service with NO LUCK!! Will not be using U-Haul again!!!!!!
Jeremy H.Took to long to process the rental. Over 1/2 hour to rent the truck!! Made me late for movers !!! I even did online check in .
Shawn S.My original pickup was at CC Dryland. , we get there and he tells me I don't have a truck . Then his fix was you need to call Uhaul. I was mad at this point because he did nothing to fix the problem. So after calling uhaul I had to drive to to the next town to get a truck . If this is what call customer service then your company suck ! I believe that the man in Ashville Ohio is using the trucks for his own contacting company. The reason I think this is he tells me “probably a contractor using to move cabinets with it “ . Your company needs to check on this guy . Oh , he also told me “he checked Sunday and truck was not there†. Why didn't call me ? , and tell me there mite be a problem. My over all experience was stressful for no reason . I believe that the man in ashville should have paid for my rental for putting me and my family though this !
Timothy O.Vehicle needs maintenance
Kerry B.Furniture dolly and regular dolly was to come with the truck But there was none available and I really needed them. They should make sure all dollies needed are available when renting the truck
christa L.The truck was not maintained well, it was having trouble starting when I first picked it up, I made one trip then stopped for gas. When trying to leave the gas station the truck wouldn't start. I had to have someone come and pick me up to drive me to the place where I rented it from. I walked in and told the person working that the truck was broke down, he said “well what's wrong with it†then gave me a phone number to call for Uhaul. I waited for roadside assistance and they fixed the truck, I didn't have time to finish my move so I took the truck back and no one offered to Reimburse me for the day or offer an alternate rental day for a discount or anything, I was massively inconvenienced and didn't get to finish my move because of this. I feel like someone should have made it right,
DANIELLE G.N/A
Antonio D.It was a good transaction. No improvements necessary.
TERRI D.They were great! I couldn't figure out the return process so they handled it for me.
NANCY M.This is the fourth time in a year's time that I have rented a U-Haul. I rent them for business purposes. I am curious to know if U haul has any sort of "frequent flyer" program.... I will need another one in less than two weeks....
JACOB P.Male sure the trucks are clean and items placed back. My truck had trash and the moving blankets and dolly was just laying on the bed. I sure hope I am not charged for these items.who I didn't even use them.
Jake K.Staff was awesome , fast, efficient and friendly
Brooklyn F.I won't be recommending uhaul at all to anyone. I was told I had a reservation for a truck a few blocks away. Instead, 24 hours before I was set to pick up, Uhaul moved my pick up 45 minutes away from where it should have been. This added 1.5 hours to our already long day. We were given no real concessions or apologies. I even had to pay for the gas for the extra 30 miles. I will never use uhaul again, because you are unreliable and when you say I have a reservation, you don't actually mean it. This is not the kind of company I want to give my money to.
William F.I've been a U-Haul customer for many years, often using daily rentals. For this rental U-Haul demanded multiple references to rent a beat-up, cheap trailer with broken lights. I was insulted. If I hadn't made plans around having the trailer I would have told the counterman to pound sand. I know U-Haul probably doesn't care about driving away the $20 daily rental business, but I will remember this and I am telling everyone I know.
Thomas N.Extremely poor check in process. Extremely long wait and customer service.
Scott F.Went to this location to get a truck, was told they didn't have any so we got another one at another location but could not use it due to the previous driver bending the rim. The manager at that location told us he called another location and they had our truck, got there and they didn't have it so had to go to a forth location before my fiancées dad went back to this place and got a truck after we where already told they didn't have any.
CRAIG S.Customer service- vehicle was empty and check engine light on
Troy W.Dood, thanks.
Paul S.I will never ever come to this place again !!! I was so over charged for gas ⛽ !! Go to the other U-Haul in Circleville !!! Overcharge $75 !!!!!!!
karen G.Location and staff is great. Dynahoe Equipment folks were awesome! Friendly and super helpful. I have no issue with the location. Convenient location and easy to drop off the truck. I DO have an issue with UHaul specifically. The price I ended up paying was significantly higher than expected. I selected this location for its convenience and was able to book the pick up delivery round trip via the UHaul website. After reservation confirmation I received a call from U-Haul stating this was a 1 way location only. The other location is Ashville was the same way. At no time did anyone tell me there was a price difference let alone an increase. You advertise $19.95 on the trucks. Not what I got. Sneaky UHaul. When I picked up the truck, I learned my price was over $130 for a few hours' use because it was not a round trip usage. THERE WERE NO ROUND TRIP PICK UP/DROP OFF LOCATIONS IN MY AREA, YET I WAS NOT TOLD OF THE PRICE INCREASE. I was also not told, nor did I see it on the website (which I used to book my reservation in the beginning) that the price was other than $19.95 plus mileage. When I called U-Haul for clarification they quoted me a different daily rate and $.99 per mile. Again NOT ON THE WEBSITE WHEN I BOOKED THE TRUCK. I thought using UHaul would save me money, but this was beyond saving money. It's rigged in my area and I CAN ASSURE YOU I WON'T USE UHAUL AGAIN. BE CLEAR WITH YOUR INFORMATION. STOP HIDING RATES AND SURPRISING CUSTOMERS WITH HIGHER RATES WHEN THEY ARE COMMITTED TO USING THE TRUCK. BAD BUSINESS. YOU JUST LOST A CUSTOMER UHAUL.
Barbara C.Jim could not have been more helpful and professional in the rental. Great facility and equipment rented was clean and ready to go to work. I would rate them very very highly.
bruce B.check the gas gauge and do a walk around.
Randy M.Clean establishment. Professional staff.
Cecil M.The guy there was so friendly and helped me so much.
Mark S.He was very good.
Douglas B.I paid for a trailer one-way from Ohio to Georgia. They did not ask where I was taking the trailer in Georgia. They only asked for my drivers license. Then I was billed additional fees when taken to the U-haul location in Madison??? I was never informed of this and was never asked where the trailer was going to be returned to. THEY ASSUMED BASED ON MY LICENSE.
Ron N.Need larger rolls of bubble wrap.
Joshua B.I had to register 3 times to get a truck, one online, one on the phone, and in person. Masks are required in this business but the employees did not wear them.
Steve T.Nothing you are the best
Rick S.U-Haul, in general, encourages you to complete online check in and then you have to check in again once you get to the location. Doesn't seem to make any sense. I suggest you clean that up as it is frustrating to spend time doing this twice.
Thomas H.The woman who waited on us was very pleasant and helpful!
Gina M.I had an extremely negative experience at this location. I was greeted with "you are late". I had scheduled for 12:30 and the representative said I put down 9 and I know I didn't. It must have defaulted back to 9.He was angry the whole time and kept on slamming things down, didn't explain the contract to my satisfaction and just said that I have to sign it or you don't get any truck. The truck itself was dirty in the cab and needed a suspension fix because the whole trip over a hundred miles was extremely bumpy and noisy.what is a noisy I'm not referring to the ramp rattling it was the suspension.The blankets that they gave me were partially wet and oily and I couldn't use them properly. I tried calling them on the phone but they wouldn't answer and I had to get my work done with the truck. There is nobody there when I got back to tell this to. The last time I rented from a U-Haul the location I had perfect experience, everybody was nice, the truck was clean and that's why I chose U-Haul again. I would like somebody from U-Haul to contact me through email.
JACK S.There is no drop off box for keys. I had checked truck in on memorial day. But had to go in as soon as they opened the next day. Just in case there was another customer renting same truck.
Angela K.We always rent from Dynohoe in circleville
JENNIFER W.I have used Dynahoe a few times, they maintain their store and their equipment well. They follow the uhaul requirements on uhaul equipment.
James H.If possible, show open hours for pickup and dropoff locations.
Timothy E.The only issue with my experience is related to U-Haul.com website. The site should not allow you to reserve equipment that a U-Haul location doesnt have. This resulted in extra time and money driving to alternate rental location.
Jeffrey M.Decrease the time waiting and processing the rental.
Dan K.Cant specifically rate the location, just dropoff
Sherry J.Picked up in Circleville and dropped off in Athens. Super fast and convenient which made a stressful day of moving easy
Brian H.The owner/manager is the greatest guy. Everyone there was extremely friendly and helpful
Zackarie M.A very smooth, professional experience. Would definitely use again.
Judith R.Love these guys nothing you are the best.
Rick S.None
Daniele B.Balance the tires
MARK K.I paid for an Appliance dolly& they only gave me a utility dolly.Blake
Blake W.Dynahoe equip where i picked it up was excellent BUT u-haul itself was a piss poor set-up. Said doing the Share 24/7 system would be a breeze, no waiting etc.....the system DOES NOT work at all. Had to wait AND check in with guy AT DYNAHOE. Dont believe U-hauls SHARE 24/7 easy check in........NO !!!!!
Dawn W.