I will never ever come to this place again !!! I was so over charged for gas â›½ !! Go to the other U-Haul in Circleville !!! Overcharge $75 !!!!!!!karen G.
Customer Reviews for Dynahoe Equipment
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Location and staff is great. Dynahoe Equipment folks were awesome! Friendly and super helpful. I have no issue with the location. Convenient location and easy to drop off the truck. I DO have an issue with UHaul specifically. The price I ended up paying was significantly higher than expected. I selected this location for its convenience and was able to book the pick up delivery round trip via the UHaul website. After reservation confirmation I received a call from U-Haul stating this was a 1 way location only. The other location is Ashville was the same way. At no time did anyone tell me there was a price difference let alone an increase. You advertise $19.95 on the trucks. Not what I got. Sneaky UHaul. When I picked up the truck, I learned my price was over $130 for a few hours' use because it was not a round trip usage. THERE WERE NO ROUND TRIP PICK UP/DROP OFF LOCATIONS IN MY AREA, YET I WAS NOT TOLD OF THE PRICE INCREASE. I was also not told, nor did I see it on the website (which I used to book my reservation in the beginning) that the price was other than $19.95 plus mileage. When I called U-Haul for clarification they quoted me a different daily rate and $.99 per mile. Again NOT ON THE WEBSITE WHEN I BOOKED THE TRUCK. I thought using UHaul would save me money, but this was beyond saving money. It's rigged in my area and I CAN ASSURE YOU I WON'T USE UHAUL AGAIN. BE CLEAR WITH YOUR INFORMATION. STOP HIDING RATES AND SURPRISING CUSTOMERS WITH HIGHER RATES WHEN THEY ARE COMMITTED TO USING THE TRUCK. BAD BUSINESS. YOU JUST LOST A CUSTOMER UHAUL.Barbara C.
Customer did not leave a comment.christa L.
Customer did not leave a comment.Mike W.
Customer did not leave a comment.MICHAEL C.
Jim could not have been more helpful and professional in the rental. Great facility and equipment rented was clean and ready to go to work. I would rate them very very highly.bruce B.
check the gas gauge and do a walk around.Randy M.
Customer did not leave a comment.Shawn B.
Customer did not leave a comment.Jon P.
Clean establishment. Professional staff.Cecil M.
Customer did not leave a comment.EARL T.
The guy there was so friendly and helped me so much.Mark S.
He was very good.Douglas B.
I paid for a trailer one-way from Ohio to Georgia. They did not ask where I was taking the trailer in Georgia. They only asked for my drivers license. Then I was billed additional fees when taken to the U-haul location in Madison??? I was never informed of this and was never asked where the trailer was going to be returned to. THEY ASSUMED BASED ON MY LICENSE.Ron N.
Customer did not leave a comment.ANDY C.
Need larger rolls of bubble wrap.Joshua B.
I had to register 3 times to get a truck, one online, one on the phone, and in person. Masks are required in this business but the employees did not wear them.Steve T.
Nothing you are the bestRick S.
Customer did not leave a comment.Teddy K.
U-Haul, in general, encourages you to complete online check in and then you have to check in again once you get to the location. Doesn't seem to make any sense. I suggest you clean that up as it is frustrating to spend time doing this twice.Thomas H.
Customer did not leave a comment.Christina M.
The woman who waited on us was very pleasant and helpful!Gina M.
Customer did not leave a comment.Steven W.
I had an extremely negative experience at this location. I was greeted with "you are late". I had scheduled for 12:30 and the representative said I put down 9 and I know I didn't. It must have defaulted back to 9.He was angry the whole time and kept on slamming things down, didn't explain the contract to my satisfaction and just said that I have to sign it or you don't get any truck. The truck itself was dirty in the cab and needed a suspension fix because the whole trip over a hundred miles was extremely bumpy and noisy.what is a noisy I'm not referring to the ramp rattling it was the suspension.The blankets that they gave me were partially wet and oily and I couldn't use them properly. I tried calling them on the phone but they wouldn't answer and I had to get my work done with the truck. There is nobody there when I got back to tell this to. The last time I rented from a U-Haul the location I had perfect experience, everybody was nice, the truck was clean and that's why I chose U-Haul again. I would like somebody from U-Haul to contact me through email.JACK S.
Customer did not leave a comment.Todd M.
There is no drop off box for keys. I had checked truck in on memorial day. But had to go in as soon as they opened the next day. Just in case there was another customer renting same truck.Angela K.
Customer did not leave a comment.Josh P.
We always rent from Dynohoe in circlevilleJENNIFER W.
Customer did not leave a comment.Traci S.
Customer did not leave a comment.Richard M.
I have used Dynahoe a few times, they maintain their store and their equipment well. They follow the uhaul requirements on uhaul equipment.James H.
Customer did not leave a comment.Melissa R.
Customer did not leave a comment.Nathan M.
Customer did not leave a comment.James C.
Customer did not leave a comment.Jane K.
If possible, show open hours for pickup and dropoff locations.Timothy E.
The only issue with my experience is related to U-Haul.com website. The site should not allow you to reserve equipment that a U-Haul location doesnt have. This resulted in extra time and money driving to alternate rental location.Jeffrey M.
Decrease the time waiting and processing the rental.Dan K.
Cant specifically rate the location, just dropoffSherry J.
Customer did not leave a comment.belinda T.
Picked up in Circleville and dropped off in Athens. Super fast and convenient which made a stressful day of moving easyBrian H.
Customer did not leave a comment.JAMES S.
The owner/manager is the greatest guy. Everyone there was extremely friendly and helpfulZackarie M.
A very smooth, professional experience. Would definitely use again.Judith R.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.George C.
Customer did not leave a comment.Donald B.
Love these guys nothing you are the best.Rick S.
Balance the tiresMARK K.
I paid for an Appliance dolly& they only gave me a utility dolly.BlakeBlake W.
Customer did not leave a comment.Zack P.
Customer did not leave a comment.Andrea E.
Customer did not leave a comment.Angela N.
Customer did not leave a comment.Jennifer C.
Customer did not leave a comment.Richard P.
Dynahoe equip where i picked it up was excellent BUT u-haul itself was a piss poor set-up. Said doing the Share 24/7 system would be a breeze, no waiting etc.....the system DOES NOT work at all. Had to wait AND check in with guy AT DYNAHOE. Dont believe U-hauls SHARE 24/7 easy check in........NO !!!!!Dawn W.
Customer did not leave a comment.Jessica D.
Customer did not leave a comment.KIRK M.
Was not at all satisfied with my uhaul experience was my first time using uhaul company and probably my last. Put in online reservation for a truck in Chillicothe on Sunday June 9 get message on Saturday June 8 I have to drive all the way to piketon to pick up uhaul truck I told them no so I had to wait until Monday and still had to drive to circleville to pick up truck I just don't get why you do reservations if you can't meet peoples needs. Also the truck I was given acted like it didn't wanna shift was jerking and was super scary trying to drive on 60 mph highway was just overly disappointed in the fact you pay 150 for a truck for 24 hours and so many issues won't be using uhaul again my scores had nothing to do with the gentleman I picked the truck up at in circleville because he was a sweetie so don't hold this against himAmy M.
Customer did not leave a comment.Rick L.
Customer did not leave a comment.James T.
Customer did not leave a comment.Chuck N.
I got a link with photos to show me the trailer I rented but the serial numbers and license plate did not match, I tried to upload photos of the trailer I rented but the link expired, I told the Gentleman at Dynahoe and he was very concerned . Overall a good day picking up and returning.Marty C.
Bill was very helpful, the first time we needed to rent a truck was the very first time ever doing it and because of him and how well things went we decided to go back for the second time to rent a truck. He was helpful, down to earth nice guy, and easy to work with. Definitely will go back again if needing to rent a truck again in the near future.Nicholas S.
Customer did not leave a comment.Laurie L.
Don't charge people's bank account for more than what the price was!!! I was charged for almost$500 ??????????Heather S.
Customer did not leave a comment.Bob S.
Customer did not leave a comment.Bryant H.
Customer did not leave a comment.Toni D.
Customer did not leave a comment.linda F.
Customer did not leave a comment.Colleen R.
this this the place i wanted in the first place. they were the most helpful and sorry about all the problems i hadbrenda L.
Customer did not leave a comment.Gerald G.
Customer did not leave a comment.donna B.
Have all Uhaul stores give the customer service that my drop off place gives. Top notch!Gary G.
Was charged for over mileage even though I told them my belongings were wet and some ruined and the truck should be removed from fleet.Zach P.
I was re-directed to another location after I was told my truck rental was available at this store.Jose R.
Customer did not leave a comment.Elizabeth D.
Have what they reserved and communication where drop off is. Cause I asked and was told that it was switched to one way so it would save me miles. I really thought I was getting a good deal but got screwed all the way around so far. Was told it charged me 112 but it was 128 something. then I filled it back up 40 dollars and returned it to chillicothe where I had originally reserved it. Then charged me 141 something again. The only reason I even picked the truck up in circleville Ohio was because no one had a big enough truck in chillicothe Ohio. And you changed my vehicle and reservation location. So why do I need to reserve something if I don't get what I need. The hitch you had on the truck was one size too small for my trailer that I have. So totally useless. Reserving a uhaul. Not a happy repeat customer for me this time.Donald P.
Very friendly checking experience, employee was greatgary W.
Customer did not leave a comment.JANE S.
Customer did not leave a comment.Noel H.
The service is excellent.linda F.
Very friendly and helpful staffAllen T.
Customer did not leave a comment.Stephen K.
24 hr drop off location and was closed. 24 hr drop off was convienient,Ron B.
Attendant very knowledgeable and courteous.Mike E.
Nice clean new truckGary G.
Customer did not leave a comment.jane K.
Customer did not leave a comment.DEREK S.
Customer did not leave a comment.amber L.
Service at the location was slow. Didn't have the appliance dolly I ordered. Called traffic to get one, got sent to another place that didn't have one. While I may have gotten my $50 reservation guarantee, not having the appliance dolly was ridiculously inconvenient and doubled the amount time it took to move.Jennifer B.
Customer did not leave a comment.marjorie K.
Customer did not leave a comment.Lyn W.
Customer did not leave a comment.RAYMOND G.
Customer did not leave a comment.jason C.
Customer did not leave a comment.Klay K.