not good service or attitude - when I called to ask what the charges would be for the extra mileage I was told he would not geat to go out and look at the u-haul we returned until the next day
Susanne A
Customer Reviews for E Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We booked through the Industrial Court office. When we arrived to pick up the truck the building was locked and no one was there. Luckily a women came along returning a truck and she told us that the same thing happened to her the day before. She suggested we call the 800# and if possible get a truck at the Dawson location. Timothy (?) the person who set us up for Dawson Avenue was polite, helpful and efficient. I had already paid and did not see until I was able to view the documents on my home PC rather than the phone screen that the person who set us up at Industrial charged for 6 blankets (29.99) although he said there was no guarantee to get them. Originally I had a asked about a dolly as well which I can only assume he did not charge me for. I would ONLY suggest the online Dawson to anyone and will let people know not to use Industrial.
Karen CEverything was ready to go when we arrived to pick up the truck. Great communication and service. Thanks.
MICHAEL CEase of drop off. Used the after hours drop off.
Stefan DTerrible service from all around, nobody could figure out what the right hand was doing, we got numerous calls and text from Uhaul telling me they didnt have a truck and that I was to go pick it up in West Kelowna Bc I live in Penticton and needed it for 24 hours only!
TAMAS MI was charged for fuel. I took a picture of the dash board before leaving Vancouver for the mileage and fuel tank needle when I parked it in penticton and the needle was at the same spot. It was the way I got it but I was still charged. I was on the phone for over 30 mins trying prove with pictures that it’s at the same spot. I noted that the Penticton U-Haul is on a slope that must of have got the needle to move slightly. I was also was charged cleaning fee which was ridiculous amount.
GURDEEP DExcellent! Excellent! Excellent!! Knowledgable and helpful. This location clearly demonstrates the amount of pride they take in there work through their organization and cleanliness of the units before they leave the lot.
PHILIP NThe owner was super friendly, professional and informative. The vehicle was very clean and he went over all the details thoroughly.
MAURIZIO BVery friendly atmosphere, gentleman who i dealing with was truly professional about everything, definitely will recommend to others
DARRYL HNot customer centric. Unfamiliar with computer system and POS.
SANDRA WVery friendly and helpful service.
Neil SYour new pricing cost me more then paying by km
CHRISTOPHER HThank you.
CARL SPatron was totally unable unwilling to help me both times I was there. Call U-Haul was answer to everything
DEBORAH EUhaul is doing a great job overall, as i said in the comments above, i am not a big fan of web based services but understand that some people find it really convenient.
KEVIN DGreat customer service in Penticton
ALEXANDER Msuper quick and efficient.
Greg WHad the truck for a month:) the truck ran well
Stephen SEverything was good, but I felt sorry for the person that was alone because these people wanted his attention when it was clear he was helping me at the time. So as rude as these people were he handled himself like a true professional.
DANIEL KNo issues with the drop off. Was told an interesting piece of info - don't drop off at the wrong location or it will cost a lot! I was at the right one, but found that information worth sharing! Friendly service!
Mark WVery easy drop off and a helpful owner. Smooth process all around.
Timothy HVery friendly
Richard FEverything went great!! Awesome customer service.
Myra DTo many complications around pick up
Tasia HGood service level
PAUL KA false reservation was made by another location so there was no equipment or truck to drop off.
cidneah gWhat a great experience. I’ve never rented a U-Haul before and whenever I need to move anything bigger I’m going back rather than paying someone.
Patrick P