Customer did not leave a comment.James K.
E Z Own Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Charlietta O.
Customer did not leave a comment.Rob F.
All vehicles should be inspected & repaired if needed prior to assigning to another customer. I was assigned a vehicle that had 2-3 chips in the windshield from rocks or whatever. The employee in Duluth was very helpful in assigning me a different ruck to use - for safety reasons.Lynn L.
Customer did not leave a comment.Rosemary T.
Dropped off on Sunday when after hoursBlake N.
I arranged an after hours mobile reservation online to pick the truck up at 7pm because of my work schedule. I completed the online check in and all seemed fine. When I arrived to pick up the truck and clicked "pick up my truck" online it told me it was not available and to return at 9 the following morning when they opened. The previous renter had apparently returned the truck too late. I had arranged pick up and loading help that night and this set me back hours for my move. When I picked the truck up they said it was "unfortunate" but there was no offer to compensate me in any way.Lee G.
I walked into a store the other day and asked the clerk if she spoke Russian. She looks up and says I am from Poland and I am offended because of that remark. That was a joke.. This really happened. I walked into your store the other day and asked your clerk if he spoke Spanish ( I asked the question in Spanish) The clerk then said. "I am Native American and I am offended because of that question". I should have told him that I am offended by the tattoos on his head, neck, hands and arms. But I kept my mouth shut like he should have done. Your clerk had absolutely no people skills at all. I will never go back to that store and I will also tell everyone I know about it... 2). I drove the 12 miles and had to put 6 gallons of gas into it. That is 2 miles per gallon. Something just isn't right there at that store.Robert K.
Staff was friendly, and truck was clean and in good condition. I was given the option to estimate the mileage I would be driving. I estimated I would drive 40 miles. The staff member told me I would be charged $0.79 per mile over the 40 mile option I chose. The bill did not reflect this agreed upon proposal. I was charged $1.19 for every mile I drove. This is an unfair business practice, and I would rate this location very poorly.john S.
Customer did not leave a comment.Laurice R.
Customer did not leave a comment.Carol W.
It was an awesome 1st time experience for me and the staff were great and attentiveKaren K.
Customer did not leave a comment.Kelly M.
Customer did not leave a comment.Randolph B.
Customer did not leave a comment.Jeffrey F.
Customer did not leave a comment.JENNIFER G.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.brittney T.
Customer did not leave a comment.Stephanie L.
Customer did not leave a comment.William P.
Customer did not leave a comment.David M.
Customer did not leave a comment.joann O.
Customer did not leave a comment.Marcia L.
Customer did not leave a comment.Pam L.
The staff was very helpful and nice in every way. Excellent to deal with.Thomas S.
Customer did not leave a comment.George A.
Customer did not leave a comment.Jennifer H.
Customer did not leave a comment.Tom T.
Customer did not leave a comment.Matthew D.
When uhaul changed our reservation pick up location they changed it from a round trip (pick up/drop off at same location) to a one way without informing me. The location didn't communicate that change would charge me more than the anticipated charge. I'm not pleased with that, it was not transparent. I have done other moves with uhaul and may not go through uhaul again.Laura H.