Customer Reviews for E Z Pay Auto Sale Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of E Z Pay Auto Sale Inc

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Gregory N. on

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Everything was great.

sherlon H. on

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Phala M. on

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Kenya G. on

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The customer service was horrible. I waited 30 minutes at the location and there was no one to assist me. Someone at the location had to call the owner to assist over the phone and he was rude.

DAVID S. on

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Richard P. on

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Tracy B. on

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Karen L. on

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This was the best place to rent a truck. No waiting and no paper. They are very friendly and made the process very easy.

Karen S. on

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The tire had a flat by the drove the 40 miles of our trip.

Justin B. on

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brandon H. on

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It was fast, easy, cheap, and everyone was very nice and cordial.

Patrick K. on

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Meghan S. on

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The truck was dirty and difficult to drive due to the allignment. I had to keep the wheel 5 degrees to the left to drive straight.

denise S. on

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KYLE D. on

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The gentleman that helped me was very pleasant very kind and very very helpful I would definitely seek him to rent again and I will be looking to rent from him a one way trip to Wisconsin very good location thank you

KELLY B. on

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Talmadge C. on

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James V. on

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Ben was great to work with. Equipment was un top condition and very comfortable to load and drive.

John C. on

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Hillary E. on

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james G. on

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karl K. on

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dale H. on

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Tires only made it 50 miles of a 600 mile trip before. had a blow out on the turnpike in rush hour traffic. Surge brakes did not work at all. When brakes were applied it would make a loud clunk and a jar to the truck. this was highly annoying for two hours of stop and go traffic through Atlanta. At 40 to 45 MPH the trailer would jump up and down violently shacking the whole truck.

Robert R. on

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I called the rental location to say that I was running a few minutes late picking up my rental, and the rep told me that he had just left for lunch and he would return in one hour but, I could finish the registration process on my phone and get a code to unlock an out side mounted box containing the key to the truck. I never did find a code on any online document like the rep said. I called the rep expressing this issue. The rep finally arrived on site, one and a half hours after my scheduled pickup time. We went into his very disorganized office where he attempted to bring my account up on an office computer, when that didn't work, he used another computer to bring up my order number and get the code number. He finally gave up. We all went out to the lockbox he he got the keys out and himself and we were able to finally get going, now two hours past our pickup time. The rep told us because of the delay, he would not hold us to the four hour time limit, and told us we just needed to I've the truck back that night. The delay also caused issues with the loading and unloading help that we had scheduled on our end. We will never use this location again, nor will we send, more like warn friends and family from ever using this location to rent a truck.

ROBERT L. on

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Never received any paperwork worker seemed rushed and unconcerned about the truck and said just to drop key in the box when i got back. Couldn't take a picture of my driver license worker said not to worry he would figure something out. Not very professional at all. office was a mess and dirty

Ned W. on

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Filthy office,poor phone service when not open, printer not working to bring forms

Ned W. on

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Office often not open. No phone service when manager is not there. Nice man very helpful. Filthy office with no bath room.

Amy B. on

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The truck had no power steering fluid!

Bonnie R. on

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very easy and the truck was very clean. I will use this location again.

Damian O. on

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Peter M. on

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Olivia G. on

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Thomas T. on

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Teresa M. on

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Michelle B. on

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So very helpful!!

SHEREE H. on

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Peter M. on

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Maura H. on

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peter M. on

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The pickup establishment was easy and the owner was very nice. The drop off location was also a pleasure to deal with.

petar A. on

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Jerry L. on

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Great service

Jerry L. on

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Friendly

roy H. on

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robart G. on

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Richard K. on

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NICEST DEALER IN MELBOURNE!!!!

ROBERT S. on

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Victoria G. on

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Nelson P. on

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Katie T. on

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Marc G. on

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Edgra M. on

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Lillian D. on

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Such a nice guy and accommodating!!!! You get personal service not the big franchise type! Thabks Ben

Samantha S. on

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Reginald E. on

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The location opened late, the truck that was rented the back axle was slanted on a 15% angle and back of the truck rolled to the left when driving, i called the rental location and he said can you drive it and turn it in and tell about it. I drove the truck for 80 miles staying in the left lane. It was dangerous and unsafe. The rental location should have known about this issue before renting.

Daniel S. on

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Fantastic experience

Kay P. on

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Getting in and out of this lot is a nightmare and there was only one place to park a car.

Donna J. on

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david B. on

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Luis T. on

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Pick up and drop off of the rental truck was very easy.

Norman D. on

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Not necessary. Easy pick up and return. Employee was very professional. Would use this location gain.

vince C. on

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All went well thank you for all you do Ben

terry H. on

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Greg A. on

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The truck was in desperate need of a front end alignment.

Mario A. on

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WARREN B. on

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Amanda S. on

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I checked in to the location on harbor city blvd in Melbourne Florida. They were so busy I waited over an hour past my pick up time and decided to go to another location. They ended up charging me anyway. I've tried to call uhaul a couple times with no response to get this charge off. Please call me 8178452273 The Aurora location was great.

Joseph R. on

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This location was a little run down and out of the way from the original location I requested. The manager was nice, professional, and very flexible on the pickup. The transaction went smoothly. He even added a few extra days due to our crazy travel schedule. The trailer was in great condition almost new condition and very clean. Overall a good experience.

JOHN G. on

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The representative was extremely accommodating, both picking up the trailer and dropping it off. The lot was just a little cramped but the location of the job and helpfulness made up for it.

Barbara S. on

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juan S. on

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John W. on

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Dirty, disorganized. When I returned, the owner was out back working on his car. I had to find him.

dwight W. on

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Mikki G. on

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It is way too cramped.

SUSAN B. on

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Ben is very professional and kind. Excellent device.

CAROLINE L. on

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Second time I have used them. Owner is so kind and considerate. Will never go anywhere else!

CAROLINE L. on

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Owner was very very helpful and accommodating!

Thomas S. on

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This has got to be my best experience renting a uhaul truck hands down. The gentleman I dealt with was exceptional. Professional, curtious, and overall a pleasure to work with. If/when I need another uhaul truck I will definitely return to this establishment.

Nettie M. on

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This place was AWESOME. THE PERSONNEL WAS SOOOO HELPFUL I APPRECIATE ALL HE DID FOR ME JUST FANTASTIC ..NO LIE

Clayton F. on

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norman D. on

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See above comments!

Michael P. on

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The trailer was not at the location specified in my online reservation...took 45 minutes to find one and had over an hour round trip to pick up trailer. Nearly two hours wasted....I expect better from your company than this poor customer service. I complained in an email to customer service and was NEVER even contacted. I am not pleased.

Bruce W. on

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Nichole S. on

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KEYRALIZ P. on

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I received an older truck and several things didn't worked on it like the reverse lights, lights inside the cargo area, power steering was bad and the paper they gave me said the truck had 3/8 of a tank when in reality it had a little less of a quarter tank. I didn't noticed until I pulled out of the place and to avoid confrontation I refuel it to 3/8 tank of gas. Overall I feel cheated and they could have given me a better truck or take better care of their trucks. I don't know. I chose then because of their location and I'm never coming back to them.

Lori E. on

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a small dealer but so much nicer to use than the big uhaul places. Nice owner

RYAN W. on

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matthw B. on

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Customer service was outstanding; friendly, informative and understanding. I would, and will recommend U-Haul @ this specific location. Thank you all!

Ashley S. on

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Service was fine, the location was sketchy and the office did not look professional. Would have been nervous there by myself; glad my husband was with me.

Joe C. on

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Margy A. on

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ALEX C. on

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Christopher S. on

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Eric S. on

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Aurora has a lot of businesses. It's not the easiest sign to see unless you are familiar with the location.

JACQUELINE M. on

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Jason S. on

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WAYNE C. on

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The location is very crowded with cars for sale and rental equipment. I had to back my truck and the trailer out of the lot through a very small area. It would be better if the location was able to get rid of the junk cars, take down the fence and create a proper pull-thru at the location. Staff was friendly and helpful.

Scott M. on

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Good experience!

eric S. on

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This drop-off point was great and the service was very good. I would recommend this place to my friends. Thank You!

James O. on

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We connected the trailer to my truck and he did most of the work. Then he said thank you and have a good trip. I told him I would like to check the lights because most of my driving would be at night. So I went thru process of stepping on my brake and turn signals and he was in the back and said they were all good. That evening I loaded the trailer and went to my hotel. I got up and left at 3 in the morning and that's when I discovered that I only had 1 tail light that worked on passenger side and 1 brake light that worked on drivers side and no running lights. No License plate light. I drove 1600 miles thru 5 states like this. I was a major safety issue and I am very lucky that I didn't get a ticket and did not get in a accident. I'm very disappointed in U Haul allowing customer service like this to exist.

Jack J. on

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Customer did not leave a comment.