Tire had a nail in it. I had to use time and 20$ to fix it myself.DEBROAH M.
Customer Reviews for El Dorado Pawn Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No issuesRyan S.
The staff there looked at us like we had two heads because we were wearing masks (middle of Covid). They were selling 1000s of guns in their pawn shop and the whole atmosphere was â€œYou Better Support Trump and y'all obviously don'tâ€. If I were black and wore mask their I would have felt a lynching was imminent. They were rude and intimidating.DALE B.
Customer did not leave a comment.CHRIS P.
Customer did not leave a comment.DUANE A.
Customer did not leave a comment.KIMBERLY E.
Customer did not leave a comment.RYAN S.
Customer did not leave a comment.Ryan S.
Customer did not leave a comment.DONNA C.
Excellent service I would recommend all my friends to use this company. Thanks so very much.BRENDA A.
Wasn't aware that I was going to be charged a cleaning fee.cory M.
Customer did not leave a comment.XIAOPING M.
Best service in townshemekia T.
They were a little too rude for me to even consider recommend any of my loved ones to this particular locationCynthia S.
Customer did not leave a comment.Kelley P.
They should have the truck ready to go on the parking lot by the key pick up box if it is going to be picked up after hours. I was nervous walking around to the truck on the other side of the building.JAMES H.
Customer did not leave a comment.DONNA W.
Customer did not leave a comment.JAMES C.
Customer did not leave a comment.JOHN R.
Insure that U-Haul customers do not take a backseat to store customers. Cashier waited on three pawn shop customers while processing our pickup. Also, the appliance dolly we requested was not provided.Karen D.
Customer did not leave a comment.Samantha K.
I was very upset about the service I received while dropping the uhaul off. Let me say this the young lady was fantastic but the older guy was cranky and rude. I was very offended being that he seemed to be ok with everyone except me and I have never even been to the business but now I know why and I won't be returning. I'll do my uhaul drop off else where.Tony H.
My experience was excellent. Honestly, I have no suggestions. They went above and beyond for me and the truck was super clean! They were amazing and I'd recommend everyone going to this location for their moving needs.Jana K.
Lady who checked us out was great! The seats were filthy! The steering wheel was sticky! The windshield was dirty! Truck looked as though it had been vacuumed but that was it. I cleaned the seats and steering wheel with Clorox.BILL P.
Nothing. They gave me a drop off location that wasn't far from me that also gave me a cheaper rate. They were very polite and helpful.angel J.
Everything was great so no improvement needed.DUANE A.
Customer did not leave a comment.Crystal A.
All was great, no improvement necessary.DUANE A.
Everything was very easy to complete, first time renting and it was a breeze.daniel H.
Very friendly staff and you don't have to wait long eitherstormy M.
Excellent customer service; staff was very helpful getting the trailer hooked up.STEVEN D.
Things were well done with customer service..THAKKEUS B.
Very quick check out. Thank youSteven D.
Nice peopleBrandon F.
Customer did not leave a comment.Kelly G.
Customer did not leave a comment.Kevin K.
Customer did not leave a comment.Tatum Y.
Customer did not leave a comment.Thaddues N.
Customer did not leave a comment.Normal N.
Nothing...but drive for me.KARL K.
Customer did not leave a comment.Kelly G.
Customer did not leave a comment.Justin S.
Customer did not leave a comment.john F.
Customer did not leave a comment.Lennette W.
Customer did not leave a comment.Michelle W.
I really dont know what can be done but I wanted to rent a dolly with the uhaul and they didnt have any in the building. So they had to check one in from another truck. It took 45 mins! I HAD RESERVATION FOR IT AT 9 TO PICK UP. DIDNT GET STARTED TIL 11 MOVING.. IT WAS A MESS.Elizabeth I.
Please, if you can, take your business out of this place. Personnel was very nasty, harsh and not friendly at all. The justification for that aptitude was â€œI don't make a penny out of this businessâ€. I never will recommend this place to anybody, on contrary, I will discourage everybody to go there!Julio R.
Customer did not leave a comment.Ann T.
Customer did not leave a comment.campbell S.
Customer did not leave a comment.ashanti B.
Customer did not leave a comment.amy B.
Customer did not leave a comment.ashanti E.
the pickup location was thirty miles away. they were great but, 30 miles from where I needed to pick up a truck!Janet D.
Customer did not leave a comment.Steve A.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.Ryan M.
Better inspection of equipment on return.Reisdorff B.
Very bad experience all together they couldn't get anything rightJimmy B.
Customer did not leave a comment.Jason A.
Customer did not leave a comment.Troy J.
The AC was not workingNeville M.
Customer did not leave a comment.Marc E.
Have the truck at the location that the customer has reserved it at for 2 weeks in advance. We had to drive 40 miles to get one smaller than we had requested. I think it would be a good idea to have the dealer drive to get a truck and have it at location requested. That would be good customer service. We had people scheduled to help us move at 9:30 8-3-2019. We were not notified until 8:40 that the location we had scheduled to get a truck at 9:00, that we had to drive 40 miles to get a truck. Totally unhappyphillip B.
checking out trailer was extremely slow due to clerk multi-tasking and computer issues and then had to re-start when I told them it was a one-way rental cause they never asked.Kelly G.
Customer did not leave a comment.Jason O.
Everything was great.Fred A.
Customer did not leave a comment.shelia R.
Offer Military discountsCAROLYN R.
The lights on the trailer didn't work and got stopped for non running lightsmichael T.
Customer did not leave a comment.Scott H.
Customer did not leave a comment.marilyn R.
no improvements needed. Service was quick and very courteous.Glenda S.
Customer did not leave a comment.Cindy R.
Customer did not leave a comment.suzanne S.
My reservation was completely ignored. The original location did not offer trucks. The secondary location was unaware of a reservation and did not have the reserved vehicle. The woman providing service was very helpful and did find a solution.CARLO M.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.Tyler N.
Piss poor attitude and service ever you need to terminate their contractjohn B.
Customer did not leave a comment.Caroline H.
Customer did not leave a comment.lisa J.
Eldorado pawn has good people as far as u haul i will tell everybody i know to go elsewhere yall charge buy the hour according to the contract i returned it early even dealt with y'all's bullshit online to return it done everything i was supposed to i should have got some money refunded for the difference i paid for 48 hours i used it for 26 hours u haul can kiss my ass yall ain't nothing but a RIP off and to top it off no jacks on your trailers i hurt my back getting the trailer unhooked never ever will i use u haul again i don't care what the reasons are yall should be ashamed of yourselves it would tickle me pink if yall went bankrupt right now yall ain't nothing but slumrevily T.
Customer did not leave a comment.ANNE M.
Customer did not leave a comment.Glenn F.
Customer did not leave a comment.Glenn F.
Customer did not leave a comment.mary K.
Customer did not leave a comment.Timmy W.
Customer did not leave a comment.ROBERT L.
Everything was very clean in the truck. I supposed it was as well maintained as possible for a box truck that needs its transmission looked at. Had this been my first time to drive a box truck, I would have been nervous simply because the transmission made driving around town more difficult than normal. Once it got into 4th gear, it was smooth. The staff was very friendly and helpful, though, and I appreciate them!Laurie K.
They charged me for gas when the truck was on full and miles, I wasn't over the mileagemable H.
Customer did not leave a comment.Tricia T.
The inside of the truck was nastyCourtney A.
Customer did not leave a comment.Brett S.
No improvements needed. Staff was easy to work with and very friendly. Pick up and return of the trailer was easy and hassle-free. Received a receipt for the exact amount I was quoted. Overall the rental was a pleasant experience.Aaron L.
Customer did not leave a comment.Michele A.
Customer did not leave a comment.Kennie N.
Customer did not leave a comment.paul M.
The service was excellent. They explained that it was raining heavy the day before and was not able to blow the leaves out. However, they did blow the leaves out of the back and used the blower to blow the inside of the truck. Keep up the GREAT work!Janette A.
Thank for great servicemary K.
Not a thing except include with your paperwork a rating sheet. You would get your results sooner. Other than that nothing. Your reps were so kind and helpful.Mary N.