Customer Reviews for El Michoacano
(U-Haul Neighborhood Dealer)

168 reviews

8727 Fields Ertel Rd   Cincinnati, OH 45249

(513) 906-6702

Hours

  • Mon–Sat
    10 am–8 pm
  • Sunday
    10 am–7 pm

Services at this Location:

Contact Us

(513) 906-6702

8727 Fields Ertel Rd
Cincinnati, OH 45249

Services at this Location:

Hours

  • Mon–Sat
    10 am–8 pm
  • Sunday
    10 am–7 pm
No photos available
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy check in and return process, the van was in great shape (brand new actually).

Maria B. 
Rating:
5.0

Customer did not leave a comment.

Douglas G. 
Rating:
5.0

Staff was very friendly, vehicle was in great condition. Overall great experience!!

Jerry H. 
Rating:
4.0

Customer did not leave a comment.

Patrick O. 
Rating:
1.0

Better information on charges and fees

Elijah S. 
Rating:
5.0

Customer did not leave a comment.

sondra S. 
Rating:
2.0

I pre ordered my UHaul and did the contactless pickup. When I arrived the owner couldn't find my reservation and had to wait 25 minutes to be handed a key. When I walked to the trucks at the front of the store, none of they keys worked. I went back in and he walked me out the back door of the market and told me it was one of these 10 trucks. I had to use the key to figure out which of the 10 it was. After finally finding it - there was no gas in the truck at startup. Very poor customer service and experience.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Stanley H. 
Rating:
5.0

Customer did not leave a comment.

Janelle V. 
Rating:
3.0

Customer did not leave a comment.

Melanie S. 
Rating:
5.0

Customer did not leave a comment.

balaji G. 
Rating:
5.0

Customer did not leave a comment.

Lori W. 
Rating:
5.0

Those guys was great

Vitaliy K. 
Rating:
5.0

Customer did not leave a comment.

mishelle J. 
Rating:
5.0

Great experience! Friendly fast service. No wait. Quick pick up. Super clean van in great condition. Highly recommend location

Katie A. 
Rating:
5.0

Nothing Excellent Experience

ilkhomjon M. 
Rating:
3.0

Customer did not leave a comment.

Nathan F. 
Rating:
5.0

Customer did not leave a comment.

Delayna L. 
Rating:
3.0

we did not have the dolly or the pads that we reserved and paid for

Jay S. 
Rating:
5.0

Customer did not leave a comment.

KEVIN P. 
Rating:
3.0

I was shocked by the fuel charge. He told me not to add fuel and I would have do t it myself for less than $15. I did not use that much gas.

Tamara P. 
Rating:
5.0

Customer did not leave a comment.

ariel L. 
Rating:
5.0

Thanks for your help

nodira A. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
5.0

Customer did not leave a comment.

Johnny M. 
Rating:
5.0

Customer did not leave a comment.

Jody D. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Jim O. 
Rating:
1.0

Customer did not leave a comment.

Aekansh J. 
Rating:
5.0

Customer did not leave a comment.

Nichole M. 
Rating:
4.0

Walked right in with a friendly greeting and was able to get the size of truck needed. No hassle, clean truck, returned the next day. No problems, fast efficient and friendly service. Would give this location 5 stars.

dolores D. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
3.0

Customer did not leave a comment.

faith H. 
Rating:
5.0

Customer did not leave a comment.

Bruce A. 
Rating:
3.0

A food stooe and had to call out Anyone here for

Pamela P. 
Rating:
3.0

There was discrepancy with mileage during the smart phone check in . I called and talked to representative who advised me what to do and said my card wouldn't be charged until I talked to someone the next business day and the mileage issue was squared away. Well guess what my card got charged it just waited a couple of hours.

Anthony L. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

walter M. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
4.0

Your self check-in process is very slow and cumbersome. It would have been much faster to go into the store.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
1.0

Tried calling location before arriving but no answer. Reserved a van and arrived and informed van was not working so had to rent box truck which meant more expensive mileage. I did not have this in my budget but needed to get things moved. 1 hour after having truck I received a text that truck was due to be back in 2 hours. I neede 3 hours. Tried to contact location 4 times. No answer. Finally called uhaul customer service to resolve issue.

meera R. 
Rating:
4.0

Customer did not leave a comment.

Shashi Kumar M. 
Rating:
5.0

Customer did not leave a comment.

Anastasia C. 
Rating:
5.0

Customer did not leave a comment.

Keith K. 
Rating:
5.0

The woman who helped me was great. My only complaint is that i rented a 10 foot truck, but it was not available at the moment. I was given a 20 foot truck, which allowed me to do what i needed to do, but was not what i was comfortable driving, and was not accounted for in my budget when planning.

MEREDITH J. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN C. 
Rating:
4.0

Customer did not leave a comment.

kudratilla K. 
Rating:
5.0

Nothing - it was perfect! Thank you!

Nanci V. 
Rating:
4.0

Customer did not leave a comment.

Remco T. 
Rating:
1.0

I denied extra insurance coverage and it was forced on my bill and my signature was forged. I will have to file a police report for the forgery. This location will scam you. Do not use this location! Uhaul please read the 100s of reviews about this location scamming people, I wish i did. It is unacceptable to allow this criminal behavior soil your company name. I will be reporting this criminal activity to the authorities.

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

khurshid I. 
Rating:
3.0

Please provide selected size truck as I wasn't able to complete full move in time frame so I has to return truck and get the rest with my car

Ammisty T. 
Rating:
1.0

To Uhaul We were charged for two items that we did not get. Yes we got a credit for it. We were told we would get a text telling us how to pickup our van. No text came. Our reservation was at 7:30am. Because there was no text sent for the pickup we eventually called the 1800 number for help. The person walked us through the non personnel pickup as we have never done this before. We always have a person on pickup and drop off. So instead of living the pick up point at 7:45 we did not get out until 8:53. We asked for 24 hour rental. Your facility gave us less than a 8 hour rental. We had to call to get a drop off information. We eneddd up making 3 calls to Uhaul to even get our truck. Then another 4 calls because of the pick up and drop of. These when we talked about the credit and our pick up problem we had to call 4 times. We were passed from person to person. We live in Maineville, Oh and they sent us to a person in Memphis. I do not like how we were treated as one of your folks Judy blew off our problems. We have Uhaul many times and Ave never had any problems. Why this time? Uhaul did not follow through on what they promised. We are asking for compensation or that our next truck rental be free. We have to go back and finish the move on Tuesday. Charles F and Carol J Walden 5138279488

Charles F W. 
Rating:
5.0

very friendly staff, quick paperwork, will definitely use again

JAMES S. 
Rating:
1.0

Reduce price

ANKUR V. 
Rating:
5.0

After trying 3 different locations this was the only one that satisfied my needs on Saturday2/26/22. The customer service rep at 1-800 was very helpful when all others failed.

FREDERICK J. 
Rating:
5.0

Very friendly, seamless transaction. Truck was well maintained and clean. Rented a 10' truck to transport a couch we purchased from Costco. Worked great. Highly recommend this location.

JANELLE V. 
Rating:
5.0

Customer did not leave a comment.

Timothy L. 
Rating:
4.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
1.0

The rental location charged for insurance and charged for 6L of gasoline for 18 miles of travel which they recorded. This is theft

MAJID P. 
Rating:
5.0

Good Service and friendly.

SHELBY H. 
Rating:
5.0

Customer did not leave a comment.

Kim H. 
Rating:
5.0

Customer did not leave a comment.

Jim G. 
Rating:
1.0

I was overcharged more than 40 dollars. I didn't ask for some of the services. Can you call me to resolve the issue? You can reach me on 8155089904

MOHAN K. 
Rating:
5.0

Very good custmer service , fast and very friendly .

Hanane A. 
Rating:
3.0

I did not have a negative experience at this location. I conducted my rental via app. I was hav

Brineia C. 
Rating:
1.0

I was overcharged in my contract. I have not selected safe movers coverage during my uhaul order but the charge appeared on my contract. The person making the contract was not present at the location but was preparing the it over the phone. He did some modifications in my order to include the insurance components and didn't even ask to review the approx charge while picking up. Worst experience ever to pay even more than the large Items worth which I was trying to move to my home.

ANAY R. 
Rating:
2.0

I had a reservation, the truck was returned late and almost out of fuel. Instead of returning keys inside, the previous renter dropped in drop box. That further delayed the pickup. The proprietor who was renting to me disregarded truck being almost out of fuel. It was a sloppy and inefficient transaction

Rebecca B. 
Rating:
1.0

poor communication skills. ended up paying way more than I could have imagined. not happy at all.

Elizabeth T. 
Rating:
5.0

Overcharged! Feel bad about.

SIMON M. 
Rating:
5.0

Customer did not leave a comment.

ZOLA S. 
Rating:
2.0

This is more for U-haul as a whole. I put a one way request in over a month ago for a close location and the day before they changed the location an hour away round trip. I was told my price would be reduced but I was charged the amount.

Aaron S. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

BRUCE S. 
Rating:
1.0

My car was towed away while I rented your truck and your comment is that was a private tow away zone . That's irresponsible response from uhaul when you conduct business at that location you must designate lots meant for uhaul clients which you failed to do and now running away from taking responsibility for the issue happened to me because of your fault.

Rajesh V. 
Rating:
5.0

Sharonville UHaul was terrible. They overbooked their rentals and had terrible customer service. Thankfully they referred us to this location which was great!

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

NAVEEN KUMAR P. 
Rating:
2.0

I declined the $14 safe coverage often. But I was still billed for the $14. I am still waiting for a refund.

Kevin H. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

nothing, all is good with this location

MICHAEL M. 
Rating:
3.0

Customer did not leave a comment.

SADE J. 
Rating:
4.0

Customer did not leave a comment.

Adithya S. 
Rating:
2.0

Added insurance without my consent.didn't discover until got home because he did not provide a copy of contract other than through a text message. Called haul customer service and they indicated nothing I could do except go back and return the truck and re-rent. Never use this location again.

STEVEN W. 
Rating:
1.0

Uhaul charged extra 20$

saicharan P. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

Fast and friendly service. Very easy.

Terrence K. 
Rating:
5.0

Customer did not leave a comment.

LARRY F. 
Rating:
5.0

Customer did not leave a comment.

Ron G. 
Rating:
2.0

The truck I rented had a warning light on from the moment I acquired the vehicle. Not exactly sure what the warning light was specific to, but it was clear this truck has not been well maintained. While clean and nothing wrong with the interior, the truck would shimmy any time the speed would exceed 55 mph. This made it more difficult for highway driving. The location for pickup and drop off is not very conducive for truck rentals as the primary business is a small, local grocery store.

MICHAEL G. 
Rating:
3.0

Customer did not leave a comment.

Christina U. 
Rating:
5.0

Quickest and easiest U-Haul experience ever! So friendly and so efficient!

Sherri M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

scott B. 
Rating:
3.0

Customer did not leave a comment.

MARK C. 
Rating:
2.0

My truck was almost given away to someone else because the line was taking too long and there was a huge miscommunication with the store rep and the next customer in line. I was in line for over 25 minutes just to receive my keys and received a call from uhaul to confirm I was in the building (which I was,) and uhaul never called the store rep back to confirm I was there and waiting in line. It was a mess of a situation and I will likely rent a uhaul from somewhere else next time.

Caitlin F. 
No reviews have been submitted for this location.

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