Make sure the information is communicated correctly. If the person wasn’t there I wouldn’t have been able to retrieve the key because the email didn’t have the code. He was very helpful.
Antonio E
Customer Reviews for El Michoacano
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location and service were completely on point. Im still grappling with $100 to use a truck for a total of less than 40 miles and under 3 hours, when the ad on the side of it says "rent this for $40 a day?! THAT is a LIE, misleading, and to me FALSE ADVERTISING
David EConfusing location. The people there (not employees because there are none) have no clue. Everything is done with the app which is confusing to use its self.
Andrei HEasy. Truck was available at pick up. App was super easy to use. Truck worked fine.
JEFFREY sGreat job by store owner.
SCOTT WI would say clean but not maintained, it was with the driving experience the brake felt like too tight, the driver and passenger doors like we have to close it really hard to get it closed.
Harsh DQuick, good price, easy
ROBERT NI was very satisfied.
Shawn HNothing really -- this part of the transaction went very smoothly.
Warren SExcellent service!
Luis HN/a
Courtney MThe ID number for the vehicle should be more prominent; otherwise great experience.
Anthony MGreat staff!
Brian GKeep up the good work
Harris NBetter instructions for removing the lock for the keys
Carla HThis is a family owned convenience store that specializes in food/items from Mexico and other Spanish speaking countries in Middle/South America. The owners are very friendly and helped me get the U-Haul ready for moving. The truck was clean and all pads/dolly was inside and secured. I was able to get everything done and turn the truck back in to them. They inspected the vehicle and sent me an email invoice. I greatly appreciate all the help, thanks a lot!
Joseph FVery well done, no improvement needed!
Amanda FThe people at this location especially Luis are phenomenal. He is very kind and willing to assist. Whenever I call to reserve a van he always makes sure that it is ready for me to go when I get there.
Larry GDidn't have the support equipment we reserved in the truck when we utilized the 24/7 pick-up option.
David SThey did not have the van that we booked online but after significant back and forth they were able to give us another rental. The vehicle was clean, but the check engine light was on which was unnerving. We then got charged a $20 gas fee even though we only drove the vehicle 10 miles total we had to pay for 4 gallons. Made no sense at all and we would not use this location again.
Rachel MNothing. Those are the best people on the planet. Very helpful and professional.
Joseph PU-Haul charge me for 5 gallons of gas when we drove 24 miles, unacceptable. Attendants at facility could not speak English. Traction stability warning light came on. Truck rented ran poorly. Vehicle was old. Vehicle was clean.
Tim FThe key wasn't ready and the vehicle was behind the building, but I had put in my reservation that morning for a self-service location, so it is what it is. It took a little work to figure out, but we got the vehicle in a timely enough fashion. The vehicle had a tire pressure warning, and a tow hitch indicator lit up (we didn't need the tow hitch so whatever). Not a perfect experience, but not bad enough for me not to rent from the same location again if I need a vehicle in the area.
MATTHEW MLuis fue muy profesional y muy amable, todo estuvo excelente y de paso pude comprar algunas cosas en la tienda y hasta descuento me dieron. Perfecto y volvería a rentar de ahí. Muchas gracias por todo Luis!
Selegne GVery smooth process and had what I needed
Kayla FCharged for 4 gallon of fuel for just 12 miles, even though I filled the gas and returned the vehicle with full gas tank. Have to call customer service and logged the dispute.
Neeraj MNothing. Super easy, met all expectations.
Hayden RI would give this UHAUL location 100 stars if I could. Long story short, the truck we reserved through Budget fell through on our moving day because their inventory isn't remotely accurate. We were hours behind. We were paying for childcare and didn't even have a truck. I came to this UHAUL location and the employee was so kind and helpful. He was sympathetic to our situation and it was obvious that he was working quickly to get us what we needed ASAP. I think the entire process took less than 10 minutes and we drove away in the exact truck we needed. I was incredibly grateful. We also extended our rental which was so easy to do. We had also left our own personal dolly in the truck when we returned it and they held on to it for us for multiple days before we could come get it. 10/10 customer service, 10/10 reliability. Overall, an excellent location!!
Emily KA friendly small family owned business, the owners made sure we were good to go. The main business is a Hispanic market, we picked up a few snacks for the move. We couldn't be happier with the help - Thank you!
Joseph FI was very impressed with how easy the process was at this location, very professional and knowledgeable. Thank you!!
Ryan MLuiz been very kind
oybek nHe was kind and responsible. He checked everything before and after renting car
Taeheon LGreat service and friendly service. Would definitely use again.
Michael SCustomer service was great! Will come again.
Eya MThe rental vehicle I needed was readily available. Process to rent vehicle was quick.
STEPHEN HGood company
oluwatoyin pOutstanding customer service. Very kind and helpful.
michael jWonderful, friendly people in a great location.
Erin MGood location, right off the highway, easy to use and gas station next door. Enrty and exit parking had plenty of room, key pickup and dropoff was simple and well thought out. Would absolutely use again
Stephen BEquipment and staff were perfect. Little wait time.
Jonathan SThe owner made the process friendly and easy
Stephen WReceived vehicle with a low tire and half tank of gas.
angie wGreat job all around! Everyone involved was friendly and very helpful!
Jim DThe cashier was very friendly, but I had to wait a couple hours for the truck to be returned. He made up for it by being generous with the return time. The driver’s side tire was low, so I had to put air in it. The truck”s transmission was messed up. The engine would race often, causing more gas to be burned.
Stuart Rsame as the pickup place only even easer,
Jon O