Customer did not leave a comment.Olivia D.
El Sobrante Arco
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Online when you book the truck it says the drop off location is (optional). Allowing the customer to believe that it is not necessary at the time of booking. Then after the truck is book online it does not let you edit the drop off location. We were charged for a wrong location charge which I don't think is fair at all. Please go through the process online with mobile pick up and see the difficulty for the customer. I would like my wrong location charge reviews and reimbursed. Please reach out to me regarding this charge.Ameya L.
They were efficient, and very friendly.Stephen S.
Really unfortunate that I had the location switched on me the day before! This was 35 miles away from where I had booked my hotel and my movers so I had to take a $40 LyftWillis S.
Customer did not leave a comment.VERA R.
Everything went smooth. Equipment available on time as reserved and in good condition. Professional, friendly rental clerkMichael B.
Customer service at this location was terrible. It is attached to a gas station so there is a lot of things going on. My time was pushed back an hour. They didn't have the dolly I reserved and told there weren't any dollys available. My sister found one in the parking lot and I had to wait 15 mins for the woman to find the key to unlock it. They didn't have the furniture pads either. I reserved my equipment well in advance so it baffles me that nothing was there.Then I was told if I wasn't back by the time the gas station closed I would be charged extra even though my time was pushed back by uhaul. It was just very unprofessional and the customer service was very poor. Everyone there had a terrible attitude. I will never rent from here again. Moving is already a stressful time you don't need the added headache.Mia M.
Customer did not leave a comment.LAWRENCE H.
awesome customer service. very helpful staff.Prem S.
Customer did not leave a comment.David P.
Cheaper rate given at the beginning and higher rate applied at thr time of return . Straight up cheating, wont recommend that location to anyone .RAJINDER S.
Customer did not leave a comment.carl S.
Customer did not leave a comment.Esther L.
Customer did not leave a comment.John C.
It was a small older gas station. The young person who helped me was OK , but as she had other duties it was just a little strange.Frank B.
Customer did not leave a comment.Guillaume D.
Customer did not leave a comment.Shahram M.
The El Sobrante location was not the problem, the problem I had was with the Vallejo location on Solano as this was where I thought I was supposed to pick up the truck, from there things went downhill someone dropped the ball. I got to the Solano location 5 min before opening to only find out that my pickup site was in El Sobrante. I dont have a problem with the El Sorbrante because the customer service was good and wasnt their fault. Who ever processed my reservations was at fault and I didn't appreciate the run around that I was given by this company. I was never told of my location of pick up until the day of. The pick up location didn't have my dollies or blankets that I requested so I had to drive back to the Vallejo location to get them and they still didn't have the blankets. then I was overcharged after I dropped off the truck for unexplained expenses. I will never ever use Uhaul ever again. One other issue I had was that I requested moving help and they never showed up or contacted me such poor service.Dawn D.
I feel like I paid way too much for a 2 hour trip. Only went a total or 30 miles if thatDeAnte H.
I've picked up at other locations before and always had great service and no issues. This location is the worst. I was quoted one thing on my reservation online and when I got there the man at the register charged me far more and was not happy that I "interrupted" their normal business which is a gas station. I won't be back. I'll pick up at my usual location next time far in advanced. Only reason we came here is because everyone else was out of the van we needed.Roxanne M.
Need a second person to handle the gas transaction to expedite the rentalsMarquita G.
Customer did not leave a comment.Dexter L.
Customer did not leave a comment.NICOLE D.
The fuel was incorrect in the system & the mileage was wrong.Nykole T.
Customer did not leave a comment.Esmeraldo S.
Customer did not leave a comment.Enrique B.
The Chevy pick up was wonderful! The seats are so comfortable for the long drive to Sacramento! GREAT Truck! THANK YOU!!! You are my go to place for rentals!Sarah Hall C.
Better priceErwing A.
Excellent serviceMukesh P.
Customer did not leave a comment.Heather H.
Customer did not leave a comment.Heather H.
Upon arrival to the location, I was told the truck that I had reserved two days prior was quote â€œunavailableâ€ for having been â€œreturned without a keyâ€. This struck me as confusing, so I called to have my reservation moved. After slight investigation from associate â€œSusanâ€ over the phone, we found that â€œSeanâ€ was the area field manager and could have a key brought down. We were unable to reach Sean, after two attempts at contacting him. Upon further investigation, an unnamed man arrived at the location and was able to access the store through a service garage in the rear. He then, suspiciously out of my sight, â€œfoundâ€ the key in the back. After this, the store clerk â€œHarryâ€ was rude, short, and insensitive to the inconvenience their negligence caused me.Derrick W.
Customer Service was great.!!!JimRey R.
Mindblowing,love this location.Mukesh P.
The truck was dirty. The attendant was unprofessional. We did not get everything we reserved. UHaul made every possible mistake it could have made.Keshav D.
I ordered a dolly online and was under the impression that it would be placed in the cargo van. I was charged for it and it was not in the van when I arrived at my moving location. On my return I asked for a refund and was told that it was my job to ensure the dolly was with the van and no refund was given.David V.
When I before I returned the truck, I put gas in it. When the person checked it, he said it was not at the same gage as before I left. The amount of gas I put in went over the amount that was in the before I left the store. I drove 35 miles and I put ten dollars worth of gas in the truck. (3.72 gallons of gas) That was more than enough. I had the same problem on a previous rental. I was charged for an extra 1.5 gallons of gas. I am not satisfied with how this turned out.Tyree M.
I was charged for refueling when I spent my own money at this location's on-site gas station. I was also charged for a cleaning fee. I took the time out and removed the bed liner from the van and washed it down because it had dust on it, but was still charged a cleaning fee. What a crook. Beware: during this social distancing, businesses are trying to do no-contact options. Make sure you take photos before and after because it appears some companies are trying to make a quick buck off the situation.Brandon H.
Customer did not leave a comment.David C.
Place was understaffed. It was odd to finish reservation while staff was attending to customers. Normally this is okay. But with Covid19, it made me uneasy to have staff go back on forth with customers.Dale A.
Customer did not leave a comment.Rhonda Y.
Customer did not leave a comment.jorge T.
Customer did not leave a comment.ALICIA A.
The gas stations representative was not helpful and rude for no explanation. I arrived there at 8:10, asking for a rental he stated that he has no vehicles available. Send me to another location down the street. There at the another location the representative was wonderful and was able to make a reservation, unfortunately it was back at the original location where I first went to. Harry ( at original location ) didn't even apologize for the inconvenience and waste of time. Please train your staff on proper customer service.Stephanie M.
The two gentlemen in the gas station are AWESOME!delinda T.
Clean the inside out and sanitize. Still had the smell and boot tracking of horse manure. Other than that it was an excellent experience as far as rental companies go. Very courteous and efficient.Katherine M.
Vehicle we reserved was not available on date and time specified on contract. Upon arrival, check in took 10 minutes longer than normal. We had to use a smaller vehicle than we agreed to. The vehicle we used pulled hard to the right, had no light in the box, and no ramp. Both staff I spoke with were very pleasant.Brandon H.
Customer service is great, i never had that good experience any another location . Hope al the uhaul locations had employ like 3753 San pablo dam rd . El sobrante . UHAUL / ARCORONALD M.
Customer did not leave a comment.Shari S.
very friendly and courteous customer service. thank to Harry,huot M.
I have been renting U-Haul for some time. The experience I had was so terrible I would never rent from this location. I would like to share my experiences to a manager or district manager so that will never happen againgetachew T.
Worst customer service, and completely incompetent employees. Tried to get me to pay $1100 because they insisted I drove 2500+ miles, when I drove 300 miles. I ended up hiring movers anyways, and the Uhaul ended up being more than half the price of 2 moving men, a truck, and a 4 hour moving window. So not worth the money and hassle. Will never use Uhaul again.Melanie B.
People were very helpfulRose M.
You guys charged me extra after I paid my feesMark W.
This Arco on san pablo dam road the owner was just awful ! He had such a bad attitude! I will not recommend anyone to rent a u haul from this place.Uhaul should remove all their trucks from this location !Tina B.
The guys at that Arco station are great - very friendly and helpful. Great experience all around. Thanks!Robert P.
Had great service at Uhall rental on San Pablo Damn road today. Thanks again.Thomas M.
This reservation was a disaster. I Was on the phone for 2 days just trying to figure out where my rental was actually being serviced from, and I had booked it a month earlier with a 4 am reservation and the place I was sent to didn't open until 7am. I had to cancel my moving help and rebook that's for later in the day.ryan W.
No comments Great service ??????????HARINDER S.
Excellent customer service!!!William S.
Customer did not leave a comment.joseph M.
Customer did not leave a comment.JAMES H.
Rude employee. Cleaned UHAUL when returning and employee states we didn't clean enough when it was swept through thoroughly. Used personal broom to resweep and employee got mad we were sweeping on the UHAUL/gas station property and yelled at us. Employee was the only one working and was very slow.Brian V.
The van had some debris. The customer service rep went ahead and took care of it immediately. This made my experience that much more positive. The check in process was quick and easy. The fact that this is an Arco station made the fueling process fast and painless. I will recommend this location.Scott H.
Customer did not leave a comment.Nicolette A.
Customer did not leave a comment.Phillip L.
Everyone was kind, professional and helpful. I was able to walk in and walk out with ease.Stacey T.
Everything thing was excellent.Much appreciated.davind Z.
Customer did not leave a comment.Toussaint G.
Customer did not leave a comment.Holly C.
I want the rest of my money back. I used the online app for the first time and won't recommend it. I was suppose to pay at most $70 and I got charged $334.44 and when I went to return the van they said it would be $125 which I think is too much for less than 30mi driven and I have still yet to receive the rest of my money back which should have been $215.00. I want my $215 returned.Yamila H.
Staff is excellent that's my 3rd rental this year.Reginald F.
The store is very good and other store at 23 st Richmond ca is very bad the people Don't do their job rightAlejandro M.
If you charge 30 dollars for all day and then charge me an additional 30 dollars for same day, it is false advertising. I will never use uhaul again, highly disappointed and I will make sure family and friends will never use uhaul again neither. I'll use Penske or some other company moving forward.Marvin C.
Terrible and will never use this 24/7 option againMorgan G.
Took me two hours to get my truckLAUTEAH K.
This is by fa my favorite location and I only go to another location if this location is out of trucks. I rent often (two or three times a month) for my business and each time I go there the employees at this Arco are very welcoming, I'm greeted well and if there is any delay they are very apologetic. I also notice how well they treat their other customers.Seble L.
Was very easy to get the uhual but I didn't even use the uhual long made 1 trip and filled gas back up and still was charged almost 200.00Ajee M.
Improve location by having better customer friendly employees, whose primary focus is on u haul not another business which happens to be a gas station. It was a distraction as well as a conflict of interest. They need to be sure they're familiar with UHAUL procedure and policy.john I.
This was the worst rental in all of the many that I have used over The years.Ancel E.
keep up the good workNicanor P.
This location was not the original location that I was suppose to pick up my truck to rent. This was actually the 3rd location, because whomever did the scheduling for my original pickup which was in Vallejo did not notify me ahead of time to let me know that the truck wasn't available in the Vallejo store. I was then told that I would have to go to Pinole to pick up the truck. The clerk advised me of the address and gave me the phone number to call the Pinole store (Chevron Station). Tried to call, no answer. Once I drove 10 miles or more to Pinole, I get to the store and the clerk says that there is no one to help me and "ALL" 7 of trucks that were parked outside did not work. I asked what did he mean by did not work, he stated that something was wrong with all of them! I was very upset and I spoke with your customer service rep who informed that they were sorry for my being inconvienced by the stores. The CS rep stated that you all were going to refund $50.00 and 30mile extra was added to the total of the mileage. However, I get to Pinole the clerk says the vehicle is on full. Well, so we thought. Once I got to Carmichael, Ca. I filled the truck up with $45.00 and the gas hand went all the way over pass the "F". All in all the vehicle was never full it was actually 3/4 of a tank filled when I got the truck. I took a photo and you all can review the photo as well. My experience on this day was a morning from hell. I should have been emailed the night before or at least a phone call stating that there were some issues in the rental of the truck. You all need to do better when it comes to communicating with your customers!!Lesia B.
Customer did not leave a comment.Carolina C.
Customer did not leave a comment.SCOTT T.
Just a really nice small set up. The two gentlemen working there were attentive and very friendly. Would definitely use them again.Jon S.
Customer did not leave a comment.Elizabeth C.
Customer did not leave a comment.Anthony M.
The truck was dirty inside and out the windshield wasn't even washed there was no ramp to walk up or to the wheel up anything, which made it much more difficult to move the big things.Lalani F.
Customer did not leave a comment.Karen C.
Customer did not leave a comment.Tiffany T.
More room to park truck, other that the service was excellent .Carl W.
The person who helped me was Harry and he is very friendly and helpful.david W.
Customer did not leave a comment.Toni-Joy B.
I rent trucks all the time and this by far is my favorite place. They recognize me each time I go there and do their best to get me in and out as fast as possible. It is always great to be acknowledged and recognized when you walk into a place of business.Seble L.
Customer did not leave a comment.Amy H.
Fast and easy. But just because I've rented from here before.Pio F.
Customer did not leave a comment.Numan M.
The two right tires of the truck had no air and were missing the valve stem caps so we kept having to refill the Air. So sad that the trucks have gone to crap because years ago the truck were in so much better shape.Aileen L.
Customer did not leave a comment.Roy M.
The person who was helping was very rude and didn't informed me about cancelling my reservation. When I returned the car and i got home, i didn't notice the the guy over charged me of extra 20 miles and when i called back to tell them about it, only thing he said call customer service and hang up on me. This is the second time this person hangs up on me when i called the day before i pick up my truck to ask why was my van changed to truck without informing me and he said that this is the only one available, and was told that either i pick it up or I don't then hang up on me again! Poor customer service. Overall I wouldn't recommend to any body coming back to this place and i will not come back here anymore!Jestine T.