Thank you
NIKOLAS D
Customer Reviews for ESSO Exeter Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They don’t know how or what they are doing I’m sure I was over charged took 45 minutes just to get on the road
LORI-ANNE JGreat experience. The guys had the trailer ready when we got there and helped hook it up. Then helped disconnect when we brought it back. Will definitely use this service again.
Daniel pThey charged me more than the price that I supposed to pay. They referred me to call customer service but they were unable to fix the problem. That was bad experience, I won’t recommend that.
MOJTABA SA day before pick up I called to see if they were open at 6 for pick up. They said yes I told them I had a reservation for a 20’ truck in the morning . He aid it won’t be available until the afternoon and to call back later in the afternoon to see what time it was available. They hadn’t notified head branch if I hadn’t called we would have really messed up a lot of peoples day. We found another location in London and still dropped the vehicle off in Exeter the fella told my husband it wasn’t clean. And had to be swept out yet we picked up boxes and never stepped in gravel the truck was given to us as it was returned.
ALLAN WNothing I was very happy with my experience
Paul GNot sure how to improve the experience. I called, friendly person help with my needs, reserved trailer, picked up and dropped off, easy! Maybe give the building a bit of a facelift?
SHAYNE DFriendly, professional and helpful with hooking it up for me.
L RPlace was under renovation but the person was helpful.
Santanu MVery friendly and helpful.
Lisa RNobody there. Drop off instructions poor. Felt Al agreement kept going to the app instead of calling someone at this location. It’s the only place in town so of course I’ll recommend it.
Matthew WThe location is undergoing renovations, when completed I think the site will be excellent. Thank you for helping in my move!
Sean BNobody there Couldn’t park the truck properly as the lot was not clear. Not plowed
JUSTIN CVehicle ready when ordered, clean and loaded with the supplies I needed. Check in was fast and smooth.
Lynne ANot open during open hours. Not able to contact someone until the next day in person . Phoning didn't work. No answering service
Murray ORented a small trailer to move my daughters furniture. Trailer was clean and appeared to be well maintained with newer tires. Was happy with the experience and would rent again if need in the future.
ROBERT GNot sure what I think because I was charged for extra mileage that was uncalled for so we’ll see if I get refunded I am pleased everything but that went well. If I don’t get reimbursed then I’m not happy and would not recommend uhaul. If customer service corrects this then absolutely I will recommend. If not then nope-cause I feel like that charge was shady.
CARISSA CAll good
Terry MWaited 45 minutes for the attendant to figure out how to complete order, had to call manager two times. This made us late for our pick up.
Gary WHe was very cordial and did a full inspection of the vehicle and explained us what all.points to consider while vehicle pickup for future requirements
VISHAL A