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ROBERT L
Customer Reviews for EZ Mart 1
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy drop off. The crew that unloaded the trailer was excellent! Very efficient & friendly. Highly recommended!
GARY CEmployee was great. Easy to deal with. Physical location in need of some updating.
JOSEPH AThe location wasn't the easiest to pull in to for drop off. And it's not a dedicated U-Haul location so we simply drop the keys and they send an email later. But it was close enough to our new home so it worked out.
DAVID VI wasn't provided the dolly or blankets I paid for. The truck had dirty tissues and other trash in it. It also was slow to start, probably needs maintenance.
Grace Eeven though there was someone there, we just had to guess where the truck should go and was told we would get an email.
Robin VThe man in the store was delightful! So li d and helpful!
Marina SMelinda was very helpful
BETH FI can't pick up my truck and no one is answering my questions. I have depended on this truck rental and now am being told that I can't get the truck dispatched to me due to "restrictions on my license", but I've rented many many uhauls before without any issues.
SEAN HPersonnel was not there
CHRISTOPHER BMoe is the best! He's been my go to person for the past 3 years. He always has my 26' truck ready!
Novella FI'm not happy charged me additional whole day for 30 minutes late
William WI felt a little uncomfortable with leaving the trailer before it was checked in, but that’s what I was instructed to do. Otherwise, it was fine.
Ron BNice people fast and easy.
Michael BKind of a lack luster location.
JOSEPH EClean easy drop off location. Just an old mom and pop store.
Joseph EThe location itself that had the equiptment was good. What was not good was the fact that the first location I was booked at DID NOT have the U-haul when I showed up. I arrived to find an empty office, and had to scramble and call online to try to find another location under time preassure. Unless I am mistaken, I believe that your policy indicates that you refund customers when they show up and the location does not have the equiptment. When I called customer service, the person I was transfered to (not the inital woman I spoke to, who was nice), was extremely rude and unpleasent. If you are able to pull up the phone conversation we had, you should find issue with it, and understand what I am talking about.
Spenser BAll good 👍
john bvehicle had heavy interior smoking smell. also, i didn't get to accomplish my task because it was pouring down rain. I tried to add to the 8 hr rental to have more time but it wouldn't allow it because it said another family was needing the vehicle which was bullshit because i returned it around qam and went by the location in the morning and the the damn truck had not moved from where i parked so BAD COMPUTER Customer SERVICE. I would desire a full refund
Craig WVery friendly staff.
Zachary HIn my opinion there is nothing you have to do just keep up the good work.
lee mThe lady was so friendly and great customer service
Adele DMy truck was very dirty when I got it and smelled gross. Customer service was poor as well.
Jessica BPlace smelled of drug's, girl behind county did not inspect truck or car trailer. She was on phone talking to friend or someone entire time . It was like i had mad problems for her . I had to park truck myself . Would not recommend this place to anyone .
Darryl MI would rather talk about it to a person but this was a terrible experience
Tony SMoe and his crew are the best, very friendly and reliable! Our truck was ready and in great condition. The location is perfect for us for pick up too!
Novella FThe best owner I meet
anwar RNothing to improve
Suzanne SDirty, run down location. Person was nice though
Amber MThis is a very easy location to rent from. And the equipment is always there for your needs.
Craig WThere was no assistance available to help me connect the trailer safely to my car. There was only one person in the store and had no knowledge or experience connecting trailers to vehicles. Asked me if I knew how to do it. Fortunately I did but had I not, this would have been a complete bust. I don't know how this person would have serviced equipment and still done their job waiting on convenience store customers at the same time, since they were the only person in the store.
Frank WTurned the truck in Friday afternoon. Clerk said he would email me shortly. The next day I called back and spoke with someone different. She didn’t know there was a truck waiting to be return processed. Anyway, she found it in the lot but the guy from the night didn’t do anything with it. I left the truck unlocked for him and the piano dolly and blankets in back. Glad they were still there.
Christopher AVery nice and understanding! They couldn’t help me with the situation I was in but they did everything they could to help
kaitlyn pThe check in was quick and easy. The clerk was responsive to my needs and knowledgeable about the equipment.
Perry SDid not have a hand truck that I reserved.
FRANCO MWas told we would receive receipt via email; however, did not. Only after calling u-haul 1-800 number twice, we finally received receipt.
Marina MIt was just a drop off location
Julie PShould not be associated with Uhaul at all!
Chris WOwner of this location was stellar. Before my arrival a severe thunder and lighting storm passed through the area which shut down the internet for all local area businesses. I traveled to NC to purchase a car from a personal owner and needed a car dolly to transport home. I had no prior reservation for the car dolly. Owner just used his cell phone to conduct the transaction without skipping a beat. I was in an out in all of 10 minutes. Others may complain of the look of the store/gas station, however, I found it quite quaint and reminiscent of a bygone era where the emphasis was on customer service rather than shinny and useless accouterments and manicured concrete. Cashier was very courteous and greeted all who entered in a pleasant manner. The owner should be commended for his customer service skills, as well as his employees, operating under not ideal and sudden circumstances. It was a pleasure to conduct business with this store.
Patrick FRepresentative was friendly but I was charged for a Dolly that I reserved but did not come included and I was told I would not be charged for it. However, in my bill it is charged. I hope to get a refund for the dolly. The representative told me I would not be charged.
Alvin RLocation failed to report the trailer as turned in for more than 24 hours after the return. Caused me unnecessary aggravation.
Paul PThe customer service person Mo, was super helpful and was very pleasant to work with. The location is just down the street from my house which makes my life easier.
Kristina HFirst of all, this location is a gas station / convenience store. I was left with a strong impression that the U-Haul portion of the business is an after-thought, at best. Parking for trailer drop-off was not readily available. I had to move a couple of other trailers by hand in order to create a space to back in the rented trailer. Further more, I received a bill for $124 for 4-day late turn-in. In FACT, I turned the trailer in after 32 HOURS of the initial rental (less than 2 of the allocated 4 days). I speculate the receiving location did not process the paperwork for 6 days AFTER turn-in. My advice if returning equipment in Wilmington, it would serve you well to return equipment to the larger single-business U-Haul location on Market St.
Terry EThe young man was very nice
Eric T