So thankful for a previous review leaving this review because it saved us so much time. “My complaint about this location is that it is NOT on W. Howard St, has no signage visible from the street, and thus was extremely hard to find. It may have a W Howard St address (which cannot physically be seen from Howard St), but the only way to get to it is from St. Louis Ave. We spent 20 minutes searching for it. The phone number listed was absolutely no help as it went straight to voicemail. To help others who may be stuck using this location (my reservation was "switched" to this location), go to 7506 St. Louis Ave, Skokie, IL and explore the back corners of the parking lot. You will see a U-Haul sign once you get deep enough in the lot and the trailers are located along the south wall. There is no physical presence at this location, only trailers.” The return box is located close to the signage with a QR code to scan through the U-Haul app to return your rental yourself.
Ivonne C
Customer Reviews for EZ Towing LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My complaint about this location is that it is NOT on W. Howard St, has no signage visible from the street, and thus was extremely hard to find. It may have a W Howard St address (which cannot physically be seen from Howard St), but the only way to get to it is from St. Louis Ave. We spent 20 minutes searching for it. The phone number listed was absolutely no help as it went straight to voicemail. To help others who may be stuck using this location (my reservation was "switched" to this location), go to 7506 St. Louis Ave, Skokie, IL and explore the back corners of the parking lot. You will see a U-Haul sign once you get deep enough in the lot and the trailers are located along the south wall. There is no physical presence at this location, only trailers.
Mark SThe address for this location is incorrect. We drove around for 30 minutes to find where to drop off the truck. Tried calling the U-Haul 800 # and they kept recycling the call back into the que.
THOMAS SLot is extremely hard to find. no body on property to help. No local phone number to get directions. the number i did have was U-Haul I assume corporate's. took 4 calls and 45 minutes to get a return call. and that person could not direct me to the lot. The key drop box was in an obscured location. Was not successful with app to drop off had to return the next day to finish app return. Totally dissatisfied with the drop off experience.
WILSON H