The vehicle was in poor condition which resulted in us not being able to travel more that 50 miles per hour without being severely jostled within the cab. I had to pull over twice to try to assess the situation and had to drive within city limits to stay under 50 miles per hour. I was charged for gas and mileage despite not being warned that mileage was part of the rental. Mind you, the rental facility was at a gas station so putting fuel in the vehicle would have been very simple. This was an absolute fiasco with zero empathy or accountability from the Uhaul representative at EzGo in Perry Ohio. I liken the financial portion of this experience to theft.
Dante A
Customer Reviews for EZGO Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Cost me 70 bucks to barrow for 1 and a half hrs.
lorrie mFriendly, polite, professional
Sharon KEverything was fine until I brought the truck back. One of the staff members couldn't wait to check the truck out to see if I did any damage to it or left it filthy. That's not me and it gave me a uneasy feeling. Thinking twice about next time.
Valarie SHad to jump start the truck twice after 2nd jump didn’t dare shut it off and $1.19 a mile for weekend is ridiculous I will definitely explore other rentals in the future
Carl FThe truck cab had an overwhelming smell of old cigarettes.
Warren WU-Hauls system is horrendous ! It took two hours and then charged me double upon return. Not the locations fault. Get it together U-Haul!
TRACY SGreat location & truck. Person at counter was very nice but had trouble checking me in. Very pleasant but took a long time due to inexperience and no one else at store to help her.
Robert SReally nice people and very helpful
Carl FEverything was great.
Edward GI had no problem returning the truck to this location. They made the process very smooth and comfortable for me.
Todd TVery helpful and pleasantly cooperative, all this is great.
John CTruck was covered in snow and agent did even offer a snow brush to clean it off. He didn’t answer any questions. I asked for a drop off location and ended up with one 20 miles away. Worst rental experience ever.
RON P