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JUANA D
Customer Reviews for Eagle Auto Center LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was absolutely amazing and wonderful to deal with. Will defiantly be using them again when I move.
CHRISTA RI don't understand how u-haul counts days. I picked the vehicle up around 9:30 on Monday March 30. I brought it back actually on April 4th, around 10 pm that Friday night. But ok, I was supposed to bring it back by 9:00 a.m. on Saturday April 5th. Now, from where I sit, that is let's call it 9:00 a.m. on Mon. the 30th to 9 a.m. on Tues April 1st, to 9 a.m. on Weds April 2nd to 9 a.m. on Thurs April 3rd, to 9 a.m. on Fri April 4th to 9 a,m, Sat April 5th. That adds up to 5 days. Not 6. I was charged for 6. Oh, and while the contract said the truck was full when I took it, I drove it 16 point something miles. On the way back to turn it in, I stopped and put in $21.00 dollars (7.002 gals) of fuel. I'm thinking either the truck wasn't full or you better check that sucker for leaks or mechanical issues. But other than that, the people were very friendly and helpful, which made it a good experience as far as the rental goes. The 'business' part of it left a bad taste in my mouth for u-haul though. Just sayin'.
KEVIN LGreat location close to my home. Rental was smooth both in pickup and drop off of the trailer.
DARIN LI couldn’t get checked in thru the app but the lady was very helpful in the check in process.
Thomas BAbsolutely wonderful staff. Extremely helpful and customer service focused. Krista is a gem. Our truck got double booked by Uhaul but she helped us work through it. Then after we returned the truck I realized I had left my wallet in the cab and she was really helpful in securing it and getting it back to me. Thank you Krista!
JASON LDavid Eagle is always kind and pleasant to deal with.
Timothu MThe staff was very rude and did not specify where to put the trailer and then came out and told us to move it. Didn’t offer a receipt or any confirmation that we had returned the trailer. Will be returning equipment elsewhere should we need to rent from U-Haul again.
JOHN WWas great. As usual!👍👍
ANDREW PService was very efficient and courteous. Much appreciation!
CHERLYN KVery, very helpful getting the trailer hooked up to my truck and then unhooked on return. Thanks so much!
VICKI JEasy to locate and drop off rentals.
STACI HThe service Eagle Auto was excellent. People are helpful, friendly, and the location is convenient. I was overcharged accident coverage at pick up by U-Haul and now have to figure out how to get reimbursed.
Kim PEverything went smooth and the agent was very knowledgeable and helpful .
Carol LGet a more courteous agent
Thomas KThis location did not have dollies. Zero. That makes moving extra difficult. I had to spend $100 out of pocket to purchase one across the street at Tractor Supply. That was a discounted one. Regular price is $179-$229. This is a huge issue for people moving.
Ashley BMaintenance truck better. Rear-end was going out and check engine light was flashing! Was getting 6 mpg
John LMileage allowed is inadequate the last 2 times I rented. 1st one because location didn’t get my truck in and I had to travel extra 2nd was just enough miles for A to B. If you had to go off the beaten path to get gas, you’re over. Lastly, why do you have the surveys when you don’t respond. I made the comments on the previous rental about the location that did not get the truck in. No response to that.
Mark MService was good. Very clean truck. I accidentally put to much gasoline in the tank. Over the amount I received.
Michael BDavid Eagle at the drop off location was very professional and helpful.
MARTY GThe person at the front desk was very professional and friendly. I recommend utilizing the uhaul app as you can "check in" for your rental and it saves time at the counter.
CHARLES LNothing it was great staff were very friendly.
rc wThe owner was such a nice man! He was very caring and made sure we were taking care of and I appreciate him. You should give him a raise! Miranda
Miranda BNothing. Was fantastic.
Rylee LPaul was great as rep.
ANDY PMake sure the place has the equipment ordered
Keri TI had trouble with checking in and out. Was on the phone at pickup for over an hour.
Perry M