Customer Reviews for Eagle Auto Repair And Transmission LLC
(U-Haul Neighborhood Dealer)

197 reviews

730 Hwy 70 W   Alamogordo, NM 88310

(575) 479-1014

Hours

  • Monday–Friday
    9 am - 12 pm / 1 pm - 6 pm
  • Saturday–Sunday
    Closed
Special Operating Hours
  • 12/10/2022 - 12/18/2022: Closed

Services at this Location:

Contact Us

(575) 479-1014

730 Hwy 70 W
Alamogordo, NM 88310

Services at this Location:

Hours

  • Monday–Friday
    9 am - 12 pm / 1 pm - 6 pm
  • Saturday–Sunday
    Closed
Special Operating Hours
  • 12/10/2022 - 12/18/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

New to the area. The team was very helpful. We would definitely go to them for our uhaul needs.

Cindy K. 
Rating:
5.0

Gentleman that runs the place without lunch but I left the trailer there came back about 45 minutes later and he says oh that's what I thought it was was you really nice enjoyable to work with

Pat H. 
Rating:
3.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
1.0

Location was closed all day although the hours stayed they were open.

Megan F. 
Rating:
5.0

They are very helpful

Paula A. 
Rating:
1.0

The truck I was given was not ready for driving or rental. The truck was nasty inside and out. The cargo hold leaked when it rained and got our loaded items wet. The steering on the truck really loose and was terrible for long distance driving. The reservation was changed after I initially submitted my pickup location and I had to go out of my way to pick it up.

William B. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

The man in charge knows his game, made it easy and quick. Thanks Ray A

Bonni R. 
Rating:
3.0

Fulfill the order.

Katy H. 
Rating:
3.0

Customer did not leave a comment.

Monica N. 
Rating:
5.0

Great service

Julio L. 
Rating:
5.0

Everything was great!

Amanda V. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

JEROME H. 
Rating:
4.0

Customer did not leave a comment.

Ruth P. 
Rating:
3.0

Customer did not leave a comment.

Jason A. 
Rating:
5.0

Customer did not leave a comment.

Ronald K. 
Rating:
3.0

Well I had Covid I told them to pick up the truck at my house because I was at a stay at home order per governer. And he called the cops saying I was stealing the truck. While I could not talk or breath. They got the truck I still have the keys I think $50.00 back to me and u can have the truck keys I'd a pretty good trade. If not it costs like 800.00 to redo the set

David S. 
Rating:
5.0

Help with avg gas cost so customers don't lose there money.

Jesus L. 
Rating:
2.0

For self pick up was alot. I think I got charged twice because my phone was acting up and instead of my $66.00 I got charged $138 and I don't know how to request a refund for that second charge. I rented a dolly but it wasn't on back of truck. I think verifying should be done when making the reservation, that way day of you don't have to go through the hassles.

Nichole S. 
Rating:
4.0

Customer did not leave a comment.

Mandy P. 
Rating:
5.0

Customer did not leave a comment.

Philip R. 
Rating:
1.0

due to comments, I didn't want to work with these folks, However, to to situations outside of my control, I had too. The equipment/trailer, was old and beat up and dirty! Honestly, I didn't know if the trailer would make it from Alamogordo to Tulsa. It did. The people that I dealt with were rude and not personable. They did the minimum they had to in order to get the trailer out and gone. Would I use them again, NO.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Makayla H. 
Rating:
5.0

The Best service

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
2.0

Customer did not leave a comment.

JD H. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY J. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY J. 
Rating:
5.0

Customer did not leave a comment.

esteban M. 
Rating:
5.0

Customer did not leave a comment.

karla F. 
Rating:
5.0

Customer did not leave a comment.

Fred C. 
Rating:
5.0

Great Location with great customer service! Will always recommend to friends!

MICHAEL L. 
Rating:
5.0

Jose the manager was extremely patient (I was in a bit of a panic!) and kind and helpful And! I will be renting from him again. Very Sincerely, MMH

MICHELE A H. 
Rating:
5.0

Customer did not leave a comment.

TERRYE W. 
Rating:
5.0

Best customer service most friendly U-Haul location in New Mexico

JOSE H. 
Rating:
5.0

Great family business. Will be recommending to friends and family for sure!

Stephen L. 
Rating:
3.0

Customer did not leave a comment.

BRION RAYMOND W. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

Thank you, really good experience using uhaul from this location

ISAIAH C. 
Rating:
1.0

This place was never opened when they said they would be. Actually they weren't opened the whole day when I was supposed to accept my vehicle. Also my rental equipment was not available for me during my online check in. Only the truck was there

wayland N. 
Rating:
1.0

Active duty- tried to contact owner to change location of drop off and no answer and no way of contacting owner. Had to travel backwards so avoid the 3x charge

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

JEROME H. 
Rating:
5.0

Customer did not leave a comment.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

Martha T. 
Rating:
5.0

Customer did not leave a comment.

Gordon M. 
Rating:
1.0

The inside smelled like urine and had an odor. The mileage really added up to between the cost and quality we returned sooner than we preferred. Extremely dissatisfied

David A. 
Rating:
5.0

Customer did not leave a comment.

SHANE P. 
Rating:
3.0

Customer did not leave a comment.

ANGELA J. 
Rating:
5.0

Customer did not leave a comment.

janita F. 
Rating:
5.0

Customer did not leave a comment.

TERRY S. 
Rating:
5.0

Customer did not leave a comment.

Justin M. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
4.0

Customer did not leave a comment.

Olubukunola B. 
Rating:
3.0

I had to drive from Las Cruces to Alamogordo to pick up the trailer when I reserved on in Las Cruces.

PATRICK HARLAND M. 
Rating:
5.0

Excellent customer service!

David K. 
Rating:
5.0

First time I've rented a u-haul truck. Was a great experience. Wouldn't hesitate to do it again.

Genie H. 
Rating:
4.0

Customer did not leave a comment.

PAUL F. 
Rating:
2.0

They doubled the price from the reservation quote

Y'Hoshua C. 
Rating:
5.0

I was trying to rent one-way but the website made the reservation round-trip, meaning I had to drive the empty truck back to my starting point! Not this location's fault, but the UHaul website system ended up costing me twice as much gas and mileage fees!

Maria E. 
Rating:
3.0

Customer did not leave a comment.

DONNY E. 
Rating:
5.0

Nothing

Martin H. 
Rating:
1.0

Truck was clean. Well maintained not even close. The horn did not work, cruise control didn't work, heavy exhaust leak, crack in transmission hose- in which I pointed all of this out n was told to run it there was no other trucks close by. But was told 5x by Uhaul corporate I needed to switch out trucks because the horn was a safety issue. Not that the other items were

Jason C. 
Rating:
1.0

The staff was 30 minutes late to open business. The truck they rented us had a tire that was completely slick and bubble on the inside. It was the back passenger inside tire. My husband is disabled and I have a heart condition, so we were not able to climb down under truck to inspect. It was an hour later of travel that I drove behind him in the car that I noticed something looked wrong with the tire. We pulled over at the Uhaul in Ruidosa Downs to seek help/ We were told they did not have a tire and to call Uhaul roadside assistance. I called and was put on hold for 20 minutes telling me to go online that it would be much faster. I hung up and went online to fill out the problem., and was told someone would get right with me. I waited 15 minutes, and called again and pushed the prompt that it was an accident or collision (In the hopes I could get someone to help us). Lo and behold someone answered almost immediately. I was able to speak to some who I gave information to (which they got all wrong). They assured me they would get someone right on it. 20 minutes later I was told someone would be there in 60 to 90 minutes When the tire man called he was told we were in Roswell, which is where he was located. He said he could not call anyone closer and he would be 90 minutes. I called the tire shop after 90 minutes and they said he was 5 miles away. Waited 15 minutes and the driver called and asked where we were, as they had also given him the wrong address. He finally arrived 15 minutes later. We had been waiting at this location for 4 hours, which had no customer amenities. They unlocked the door so I could use the machine shop restroom. nasty! Needless to say we did not make our destination that day and had to stay in a hotel. We were given an extra day on the truck but have not been reimbursed for the unexpected expense of the hotel.

Ben G. 
Rating:
5.0

Customer did not leave a comment.

DALE S. 
Rating:
2.0

The customer service was very unorganized with communication I was supposed to recieve a 26 ft u haul recieved a 20 ft last min and then the trucks transmission is very bad had to make 2 trips due to the shorter size of truck which made us pay more in mileage

Maria H. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

Customer did not leave a comment.

Glen M. 
Rating:
3.0

It seemed a bit run down. Because of the date no one was available for assistance but understandable.

RENE P. 
Rating:
3.0

Covid-19 lock down so no contact with people. Drop-off went smooth.

PERRY H. 
Rating:
5.0

Very nice costumer service.

JERRY L L. 
Rating:
5.0

Great service, I wanted to pick up my trailer a little early and they were able to accommodate. Very friendly and helpful.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

Joshua Alfred P. 
Rating:
4.0

Customer did not leave a comment.

Colin O. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW V. 
Rating:
5.0

Matthew was great! Great service!

DAVID S. 
Rating:
5.0

Jose and his team were very accommodating Top notch service !

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Treat them like I was treated and they will be happy

Robert N. 
Rating:
1.0

I was charged or gas that they had to put in even tho i returned my rental with 1/4 of a tank of gas. Now there is extra charges, which was not mentioned to me on the day of rental.

Rachael R. 
Rating:
3.0

Have equipment ready at location requested

Regan S. 
Rating:
5.0

All was well

PAUL C. 
Rating:
4.0

Customer did not leave a comment.

Dominique M. 
Rating:
3.0

Customer did not leave a comment.

Collin T. 
Rating:
4.0

Renting online speeds up everything so pick-up time is minimal and you can be on your way!! Jose and his wife were friendly , courteous and professional. I would rent there again.

Anthony G. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
2.0

Just a hole in the wall, I was dropping it off, they said just leave it we'll look at it tomorrow... So I just did it on my phone...

JOSEPHRAINIER P. 
Rating:
5.0

Best customer service ever

Jose H. 
Rating:
2.0

I got charged for equipment rental, but it wasn't in the truck when we picked it up. We were also told by the associate we weren't going to be charged an extra day since we couldn't bring it back in time, but we did.

Alyse C. 
Rating:
1.0

Unfriendly, hard to get questions answered.

Elizabeth S. 
Rating:
3.0

Tire on car transport blew. Left me stranded on the highway on the right side of the road for 3 hours before help came from uhaul. The side mirror on the driver's side shakes to much when you drive. I had to drive 70 miles just to pick up the uhaul truck & car transport

MERCEDES M. 
Rating:
5.0

Customer did not leave a comment.

Karl C. 
Rating:
2.0

It needs some type of awning or something for shade to stand under while trying to finish steps on phone while doing the 24/7 pickup.

Clarissa B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN G. 
Rating:
5.0

Truck was excellent. Pick Up location and service was excellent. Drop Off process was a little confusing - Marina Cove Storage was very helpful is helping me to navigate the process.

William D. 
Rating:
5.0

Customer did not leave a comment.

shana S. 
Rating:
5.0

No suggestions

Glenn S. 
Rating:
4.0

Customer did not leave a comment.

El V. 
Rating:
3.0

The initial location I picked was changed to eagle auto center. This location was out of my way and ultimately cost me more money and time to go to and from. There was also a mouse in the bed of the truck that stayed in the vehicle the entire time. I returned the truck and it was still in the bed

Mary Ann P. 
No reviews have been submitted for this location.

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