Williamston U-Haul is the best moving vehicle rental agency with whom I have ever rented (and I've moved many times). They are honest, reliable, and have superior customer service.
PETER DEAN-NEUSW S.
Customer Reviews for Eagle Car Wash & Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
the level of customer service at this location is MUCH higher than any other UHaul location I have ever used. It's a tremendous bonus to also have it be the closest location.
Art C.This location was open and the staff took care of everything for us.This is what you would expect when renting a vehicle.
Mark H.Easy smooth process
STEPHEN EDWARD S.the people here were great in helping me with my issues
MICHAEL THOMAS S.Great experience, staff was very helpful. The truck itself seemed to have a transmission issue that may need to get serviced. Thank you again! We will definitely be returning customers.
LANCE CAMERON L.Drop off location changed 40 minute round trip out of my way. Cost extra gas and still got charged. Not what I paid for when confirmed online.
AUSTIN JAMES C.John was extremely helpful when I got on site to pick up vehicle. Thank you
Joshua V.I reserved a 9' van on line at this location because I wanted an enclosed vehicle. They did not have a van available. Why was I able to reserve a van when they did not have one? Very frustrating. Not their fault, it's the on-line reservation systems fault.
THOMAS WILLIAM K.Very professional and helpful service from beginning to end! I will definitely use Eagle again.
SUSAN KAY R.I had a great experience with my rental van and the customer service I received. I will definitely be a return customer and recommend this location. Great job! Thank you
CHRISTIE LYNNE L.He didnt tell me there was an after hours process fee, which is odd because I told him I could drop it off the following morning during reg hours. so I didnt appreciate that, especially since they didnt check in the truck until the next day when they got to office. there wasnt clear directions on site on where to leave the truck on site after hours.
Brian S.I was shocked they were open on Sunday! Great and inviting!
Paige S.Everything was great. Great communication and truck very clean and easy to handle.
SHARON E B.On a trip estimated to cost between 180 and 225 I now have over 300 dollars in 3 separate charges Absolutely pathetic
JOSHUA JEFFREY-J C.Very nice people. Goes out of their way to help you.
RONALD GEORGE C.I have used Eagle car wash on several occasions and have had am excellent and easy experience every time. John always goes above and beyond to help in any way he can. He recently helped me plan a big move and everything went exactly as planned due to his exceptional customer service! I have recommended Eagle car wash uhaul to several friends and continue to do so at every opportunity. Thank you John and Eagle Car wash! Five stars!
JOSEPH WILLIAM K.The guys did a great job accommodating me and were quick and friendly.
BRADLEY ALAN H.John and staff were great to work with. John provided me Excellent customer service , gladly meeting me after hours because of my work schedule to pick up trailer... thanks, John !
GARY CARL M.Great service. I would use them again. Thank-you.
SHEILA A B.They did an excellent job. I would highly recommend them.
Michael K.I was disappointed in the first rental in Lansing MI on US 27. The trailer was not the correct trailer for what we needed to transport. The tail gate was not 6" long to put my Gator in the trailer. I will say Lansing people directed us to Williamston for the correct 6x12" trailer.
CHERYL KAY R.Very pleased with rental. Friendly and helpful staff.
SCOTT WILLIAM N.Clean and Sanatize Equipment. All vehicles should be inspected and cleaned before rented out. Make sure everything works inside the vehicle.
KELLIE KRISTIN G.John was awesome all three times. Will highly recommend this location and John to everyone. Give John a Raise!!
MELANIE ANN P.Super fast and easy. John is awesome.
MELANIEANN P.Easy in and easy out. Thank you so much.
Bill M.Not a thing everything was perfect
CAROL O.What made my experience bad, in decreasing order of priority: Android app is completely broken. Upon uploading a photo, it loops back to the beginning of any workflows, preventing the checkout or return of any equipment. If I wasn't with someone who happened to own an iPhone, I would be on the clock for an additional day and an additional trip back to the facility. According to Play Store reviews, it has been broken with the same problem I encountered since at least April 2 (posting as of May 1). Called my insurance agent who personally confirmed that my collision coverage followed me on to vans but not box trucks. U-Haul employee refused to remove CDW on van. This charge only appears after you've checked in at the facility, and specifically declined coverage. The bait-and-switch tactics need to stop. Online reservations are a pain. You must click through 6(!) pitches for add-ons with skip buttons in tiny text before you make a reservation.
Evan D.We were in a bind & John helped us hook up & was very friendly & got us on our way in less than a half hour. Very helpful & explained in detail.
CAROL ANN C.First experience with this local franchisee. Excellent!
JOHN DOUGLAS H.Stay the same!
Kevin M.Helpful staff, smooth process.
JEAN OUTTERSON S.Very kind and helpful.
Barb B.thank you!
Tarence S.I had great costumer service but was disappointed with the up keep of the truck. I was forced to drive and extra 25 miles in total 50 because the steering wheel had play/ was loose. I don't think making someone pay for faulty equipment is fair. Specially with Uhaul's logo being “To provide a better and better product and service to more and more customers at a lower and lower cost". Once again great service but the product wasn't better and forced me to pay a higher price. Please refund me for the extra 50 miles I had to drive because of your not so better product. Thank you, Kwame Wardlaw 2483128195 Kwamswar@gmail.com
Kwame W.Excellent facility!
Mark G.The online check in was ridiculously slow. I was waiting for approval for 35 minutes when I picked up truck. I asked the guy if this was normal. He was extremely helpful and checked me in through his computer instead. My only complaint is that updating or improvements need to be made for the online pick up process.
Korinna W.Easy process, helpful staff, personal attention.
JEAN OUTTERSON S.Very easy to work with. John is very helpful and tries hard to accommodate.
Linda E.The management was very good to me keep up the good work
OWEN G.Very friendly and professional
MICHEAL L.Nothing really the gentleman was very friendly and helpful
TINAMARIE N.Friendly, easy, good price. Y’all hit the trifecta of quality, time, and cost. Tip of the hat.
Sean L. | Overall ExperiencePlease forgive me for the last ccomments. The bill was only 85.00 dollars. The dealer was friendly and helpful
Elizabeth M.John was extremely nice. Made everything easy and was super helpful.
JEFFREY PAUL K.over all very satisfied with the service
Steven S.Williamston team did a great job - installed my hitch, hooked up the trailer, tested everything for safety, and showed me how the ramps worked - very professional from A to Z
JOHN LARKINS K.John is excellent to work with and we highly recommend him to others!
DOUGLAS WILLIAM D.Excellent location very helpful and friendly
Chad D.Employee was very helpful, very prelesional.
CARL EDWARD D.Owner was very relaxed and congenial. Wore a mask, even had a jar for pen I'd touched to sign contract. As a retired microbiologist, I really appreciated his attention to COVID-19. The van was spotless, too.
Russell K.