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Rachelle C
Customer Reviews for Eagle Car Wash & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
it was a b.it pricey
MICHAEL WThis location is awesome. Staff was extremely helpful and understanding. My issue was with my original reservation. Reserved a truck in Howell, an hour later a UHaul rep said they did not have a truck for me. Had no trucks within 20 miles of Howell. We had to travel 25 miles just to pick up a truck. That is ridiculous! Had to reserve 100 miles just cause of the distance. Not the location in Williamstons fault, he was great, your reservation system seems to need some help.
DOUGLAS EThere is one big negative, not with Eagle Car Wash and U-Haul, but with the Corporate U-Haul. I wanted to tow a 2010 Honda Odyssey (mini van) with a Super Duty Ford F-250 pickup but U-Haul Corporate turned down that request--really with no explanation. This forced me to rent a U-Haul 1/2 ton van with a small box to haul the car dolly. This van is no heavier than the Ford F-250--and besides, it was a car dolly with two rear wheels/tires running on the pavement of the Honda. (Incidently, the Ford F-250 was diesel powered). I spent enough money on this move to almost purchase a dolly and then not have to bother U-Haul again. Certainly, I feel betrayed by Corporate -- whereas Eagle U-Haul was exceptional.
Duane BI won't be using U-Haul any more as your prices are too high. I aways try to compare prices and they were pretty close until I went to get my truck day of move only to find out you no longer give discounts! I could have saved 12 % with my triple A membership or 20% using my daughters Military discount at your competitors. So, I won't even include you in my search for my move to Florida
Robert EThe website/app is difficult to use but it was easy to physically get the vehicle and keys.
Catherine ACheck in, check out was perfect
Philipthomas MEven though the service was very good I have to say that the overall price for the Uhual rental was quite expensive. I will look for other less expensive sources next time. Thanks
Luis RNot much. Williamston UHaul is excellent all the way around.
JOHN CIt was not location I made my reservation at So I had to travel farther. Same on drop off was over an hour away when I was told I could drop locally.
William BFriendly and helpful, thank you.
Andria MJohn was great to deal with.
JEFFREY WStaff was friendly and helpful, office was tidy and accommodating.
Sam BThe only thing I can think of is some signage or prenotification that the office is in the back right of the lot behind the wash bays. Everything else about the experience is easy peasy.
Hans SExcellent customer service..thanks so much
Carol CI cannot say enough good things about our experience. The gentleman who was working at this location on Saturday afternoon around 3:30-4:30 pm truly went above and BEYOND to make sure we were set. Worked with us to get what we needed, when we needed it, and for a price that was within our budget. I will never go to another U-haul location because of this experience, despite me getting a family discount at a different location.
Kiana KU-Haul has some good equipment and services. The down side is service tends to vary by location. So I’ll continue to use the guys in Williamston even if the location is out of my way for some things. Great guys, convenient knowledgeable and no nonsense.
DAVE TExcellent customer service and great to work with. Equipment was perfect.
Corliss LIn dealing with Eagle car wash on multiple occasions I have had great service. Would definitely recommend.
Kraig EThis uHaul site is very customer oriented. I will continue to do business there.
Deborah BExcellent customer service! Nice place!! Thank you!
frank wVery friendly staff and yes, I would recommend anyone.
WILLIAM HI really cannot think of anything that could have been done better. The customer service at the location was top notch and everything went perfectly. I’ve rented from this location a couple of times and it has always been a pleasurable experience.
Dale DStaff was very polite and informative. I had no problems at all. Will recommend to all my friends.
Forrest DGreat service!
Julie RWonderful experience.
Tammy DSuper friendly woman. Cleanest moving car I have rented. Great service.
Joseph NBest location. Kind of a local secret.
Mike MThe staff and management were wonderful! They were wonderful and helpful I would recommend Eagle Car Wash & Self Storage.
SALVATORE MNothing! We will not go anywhere else!
NICHOLAS DThe location I originally scheduled did not have the available truck, however, the woman I spoke with on the phone was super nice and helpful in finding another location to get a 10ft truck from and she took $20 off for the inconvenience. She made it super easy and quick!
ZACHERY TKeep up the excellent customer service!
jean sGreat people
William BVery easy met us at location at 8am sharp. Answered any questions, great experience. 26 foot truck was easy to drive after a few miles. Drove from Michigan to South Carolina, smooth trip. Easier than I thought.
SCOTT DBe clear that the renter insurance charge of $15 will be charged no matter if the customer opted out in the app. Great experience other than realizing I lost $15 due to a miscommunication. Overall very nice people and place to rent just need to be more clear that you cannot opt out of the $15 insurance even if you elected to do so in the app.
Alexander DWe originally reserved a trailer from the Lansing (northside-East St.) - When we arrived there we were informed that the previous renter had not returned the trailer. It was due to be returned well before our noon rental time. The employee found the same trailer available in Williamson. While we receive excellent service it was a 20 minute trip to that location this was after 15-20 minutes in the other location while they tried to contact the previous renter to see if they were on their way. Returning the trailer added additional time because the Williamston location was farther from our home than the Lansing location. I would have made different arrangements if we had been notified before our rental time that the trailer had not been returned. The Williamston location had no fault in any of this and were easy to deal with.
Brian SEmployees were very friendly & thorough with the trailer hook-up.
Tim BLady in office was extremely professional and helpful on Friday morning in Williamston.
Christopher BGreat Customer Service - Gentlemen who helped me was very friendly
Tim LThis is our new favorite U-Haul location. Friendly, helpful, will not go anywhere else from now on!
Nick DGreat place. Hometown operation.
JOHN WWe rented a 6 x 12 utility trailer from this location and we were very happy with it, The staff were very easy to work with! We would definitely rent from them again.
Julia BVery nice Gentleman at this location
Cody LConsistently good service here
Larry HKeep up the excellent customer service!
jean sNo improvement needed. My experience at this location is always top-notch. Thank you.
THOMAS BI am super happy with the service..Very good and well mannered people, especially the gentleman at the counter..
David TExceptional service from the movers and staff. Been a long Time since I’ve gotten this kind of service, I really appreciate the professionalism of the gentleman that helped me over the phone and the one that sent me the text messages throughout the process of the move. The movers were very very courteous. They didn’t ruin any of my stuff. They were very, very, very kind. I will definitely use you guys again.
Hank CWe were able to get a unit at Eagle Car Wash and the staff was very friendly and helpful both at move in, during the rental period, and at move out. Would recommend to anyone. Thank you again!
Alex O | Overall ExperienceFriendly, easy, good price. Y’all hit the trifecta of quality, time, and cost. Tip of the hat.
Sean L | Overall ExperienceClean units
Michael C | Reservation