Not enough equipment on hand. When we brought the truck and car dolly in for drop off. That was the only truck.
TAMI W
Customer Reviews for Eagle Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We were robbed of $$. We had a 6 hr rental and had the truck back in 5.5 hrs and was told we were late. We called customer service and they said it was the location’s issue and the guy at the store said he couldn’t help. I feel like we were robbed. It’s not much money, but it’s just the point. I’ve rented several times in the past with No issues, but this one definitely left anbad taste in my mouth!
WILLIAM CJust know it’s an old gas station but does not have gas so fill up before you get there
TERRI CThis wasn’t the drop off location I had requested, wasn’t there fault. The person was kind but didn’t know exactly what was going on. I did end up dropping off my rental there and left.
Melton HLocation was fine. iPhone app crashed constantly during pickup and drop off. Just trying to upload pics. Emails seem to come in but very very delayed. Middle of day yesterday I got email about uploading pictures. But it was hours after I had already gotten truck.
Douglas RNothing that I can think of.the guy at eagle food mart was very helpful
keinth fPick up took 45 mins , slow internet. The person helping us was not very knowledgeable with the pick up process. After telling him I would call u haul for help he called. The issue was resolved after the call. I was charged &100.00 more than the price quoted to me by haul when making the reservation.
Jody MVery polite. Customer service was great
eric hPerson didn’t know how to check the truck in. Spoke terrible English. I was there almost an hour trying to get the vehicle checked in. He had to call another person for help, but still didn’t get it done. I think the late fee I was charged was due to his incompetence. Very bad experience I must say…
Gary B