Customer Reviews for Eagle Garage & Auto Glass
(U-Haul Neighborhood Dealer)

186 reviews

548 2nd St   Fairbanks, AK 99701
(Main entrance is on 2nd St)

(907) 374-7874

Hours

  • Monday–Friday
    8 am - 12 pm / 1 pm - 4:30 pm
  • Saturday–Sunday
    Closed

Services at this Location:

Contact Us

(907) 374-7874

548 2nd St
Fairbanks, AK 99701
(Main entrance is on 2nd St)

Services at this Location:

Hours

  • Monday–Friday
    8 am - 12 pm / 1 pm - 4:30 pm
  • Saturday–Sunday
    Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

clean snow off equipment

Christopher Q. 
Rating:
5.0

This place was very accommodating to my needs, very professional and friendly.

Lou H. 
Rating:
3.0

Customer did not leave a comment.

Clayton W. 
Rating:
3.0

Customer did not leave a comment.

John P. 
Rating:
5.0

We were pleased with every aspect of our UHaul rental.

alden B. 
Rating:
5.0

Great service!

CHARLA K. 
Rating:
4.0

Be cheaper

Stanley E. 
Rating:
3.0

I asked for a dolly and was charged for it, but it was not in the vehicle.

robert S. 
Rating:
2.0

Three weeks before pick up I arranged for truck and car port. On the day of pick up we went to get equipment and they had no car port. No consideration, no remorse. Lots of problems.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

Emilly K. 
Rating:
5.0

Customer did not leave a comment.

Deidra E. 
Rating:
5.0

Don't buy a piano because you might have to deliver it to your daughter

kevin G. 
Rating:
4.0

Customer did not leave a comment.

GERRY M. 
Rating:
5.0

I was very pleased with the kind friendly service I received,

mitch P. 
Rating:
3.0

Everything was just fine. Thank you for the service.

Angela H. 
Rating:
5.0

Super nice and accommodating people. We will definitely rent from them in the future! Thank you!

Bailey V. 
Rating:
5.0

This is my families second rental from this facility since January. Great service. Only issue I had was my reservation had 3 dozen blankets for 5$ and I was charged 30$ Even though I showed him exactly where it showed 3 dozen for 5$ online in my reservation. However, the equipment was ready prior to arrival, check out was easy. They also took care of us when my son got COVID and we had to quarantine 2 days after we got the truck. We were not able to enter Canada to head to Texas and we would have had to pay for 10 extra days of rental on the truck and auto transport. The manager got me extended for no cost due to the circumstances. We truly appreciate it.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Geron G. 
Rating:
5.0

the rep was awesome...:)

Thomas I. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

ANGELIQUE H. 
Rating:
3.0

There was no ice scraper inside the vehicle. When renting in Alaska in February, this is a must. The inside of the windows were covered in windshield cleaner residue. When the defroster was turned on, the windows immediately fogged up. The UHaul app is HORRIBLE! It took me over 30 minutes to pick up the vehicle. When I went to turn it in, the app would never progress past the first picture. It also asked me for pictures that should have been requested before I was standing out in the cold during a snowstorm. Try taking pictures of your drivers license and passport while standing in a snowstorm.

David H. 
Rating:
1.0

This location has a bad habit of telling people they are not part of uhaul when they obviously they are, they just don't want to clean the returns or want to leave early. And are so very rude, the employees are known to use opiods and illegal narcotics, that is why the keys were locked in the van upon return because of the guy that came out of nowhere outside and went into the dark shop without turning on any lights and didn't care one bit about the returning van.

Johnny W. 
Rating:
4.0

When I returned the trailer the shop was closed and I could not contact anyone. I parked the trailer and was about to loeave when an employee showed up.

Lowell L. 
Rating:
5.0

Customer did not leave a comment.

jack O. 
Rating:
4.0

While the inside of the box was relatively clean and floors of the cabin were washed, the outside had frozen dirt on top and on the sides of the vehicle. Dashboard was dusty and cupholders had drums in them. I've cleaned it myself and it wasn't a big deal but little details like that matter a lot when you are about to embark on a 6 day ride across North America.

Veaceslav J. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
4.0

Sarah's customer service is awesome!

Natashia K. 
Rating:
5.0

The only issue I had was the truck indicator light needed the oil changed but I'm sure that they might have noticed that when they checked it out and probably beginning it changed sometime this week.

William M. 
Rating:
5.0

Very respectful & helpful man, great location.

MOHAMMED S. 
Rating:
3.0

Customer did not leave a comment.

BARBARA B. 
Rating:
5.0

The owners were incredibly polite and helpful. Highly eecommend.

Kyle H. 
Rating:
3.0

Customer did not leave a comment.

fredrick W. 
Rating:
5.0

Customer did not leave a comment.

Steven B. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Pretty small, unassuming glass shop that's off the beaten path. Showed up a little early & vehicle was already cleaned & fueled. Old-school check in, very personal service; Daryl later left a courteous follow-up voicemail explaining a billing question. Would absolutely rent here again!

Joanie H. 
Rating:
5.0

The app pick up process is somewhat difficult to navigate. I had a lot of problems when we tried to pick up the truck using the app.

Alan C. 
Rating:
3.0

Customer did not leave a comment.

Satej S. 
Rating:
2.0

Truck was filthy and clearly not swept. Trash behind the driver seat and in the cargo area (old cardboard, towels). Truck had less than 1/8th of a tank of gas, which isn't awful but certainly less then ideal. I was told that if I return it with any greater than 1/8th of a tank I would be reimbursed the cost of fuel. I later found out this was not accurate and really frustrating

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

Harold L. 
Rating:
5.0

Customer did not leave a comment.

Jodie T. 
Rating:
5.0

Customer did not leave a comment.

Amy N. 
Rating:
4.0

There was a hook up they should have been installed that allowed the trailer to stop in case it became disengaged. We were informed by the drop off location in Moscow because he was surprised it was missing.

GARY T. 
Rating:
2.0

This dealer was closest to the hotel because we had to walk. The pick up was scheduled, however upon arrival, no one was there to complete the rental. We went to another location only to be told that this dealer was closed for lunch between 12-1, and that we would need to go back to get the truck. I signed off on the contract, got in the truck and the truck had no gas in it. I called to let them know to mark it as empty and I had to take it to the gas station as soon as possible. The process was a bit messy, but worked out for what we needed it for.

Natalie M. 
Rating:
4.0

Customer did not leave a comment.

Shannon P. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

John Kyle M. 
Rating:
3.0

I am not crazy about the area and would rather be at a full service store but have no major complaints. The staff was nice.

Belinda C. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

good folks happy to work with me on extended days more then once A+ thanks again.

David M. 
Rating:
5.0

great customer service, great experience. thanks a bunch

Randy C. 
Rating:
5.0

Customer did not leave a comment.

Pamela B. 
Rating:
4.0

The truck obviously carried a dog and the cab hadn't been very well cleaned.

MARK H. 
Rating:
5.0

Provide more accurate vehicle availability information online, and also between rental sites. The online system said no pickup trucks available this week. On multiple successive days, the Airport Way, Fairbanks, AK store told me there should be a vehicle available "tomorrow." But when I came back, they didn't have one. They would not allow me to reserve the expected available vehicle on the previous day. I finally was able to rent a vehicle at the Second St., Fairbanks, AK location, when the Airport Way store thought to check availability at other stores. The Second St. store had available vehicles on the previous days, but I was not aware of them. Those vehicles were not rented on those days, because customers were not directed to them (either online or by other local stores). Uhaul probably can do better than that. Thank you.

Warren W. 
Rating:
4.0

Customer did not leave a comment.

Darin R. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
3.0

Customer did not leave a comment.

Tamera P. 
Rating:
5.0

Amazing customer service! Trailer was in great shape! Easy to use, and saved us on the needed cargo space!

Sarah A. 
Rating:
1.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

Wesley S. 
Rating:
5.0

Great customer service!!

Samantha K. 
Rating:
5.0

Customer did not leave a comment.

JACOB U. 
Rating:
5.0

This was a very nice place to work with. Thanks

janet C. 
Rating:
5.0

Customer did not leave a comment.

Irving A. 
Rating:
2.0

For a long distance haul, the truck was in poor condition,no cruise,no power for hills much less for the mountains. Not a full bench seat made for uncomfortable ride for the middle person. Windshield wiper blades were worn out and torn. Manuel windows and door locks. No running boards made it hard to get in and out of. Very hard and miserable 3000 mile move with this truck. The only good thing was the tires were in good shape.

Doris A. 
Rating:
2.0

Hard to find. Difficult to get into and out of especially in the moving truck and then with the car hauler .

Doris A. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

With the truck share app, everything was super easy! With the covid19 happening, there was no need to come in contact with people either. Just a couple of photos and some other easy info and I was on my way.

Alexis G. 
Rating:
1.0

They rented us a 26 foot uhaul with a bald tire, moving from Alaska to Ohio. My husband pointed out the bald tire to the man at the garage and he said, oh it will be fine, people drive out of here with tires like that all the time; its not that bald. The tire blew in the middle of nowhere in Canada and my husband waited a total of 6 hours for someone to come change it out because that was the closest place to where we were. When we got settled in our new house and contacted Uhaul about this problem, we were told we would be receiving a full refund. However, after Uhaul had contacted him, the gentleman at Eagle Garage completely denied that he had done that, saying he would never send anyone out with a tire like that. What a liar. So, based on this liar's story, we did not receive a full refund. We received a small amount, but not what we were told. We were incredibly disappointed with them and their lack of integrity. Uhaul really should be doing a better job screening who they have carrying their business's name.

RYAN K. 
Rating:
5.0

Customer did not leave a comment.

Dallas C. 
Rating:
5.0

The lady who served me was absolutely delightful — she was informative, helpful and just wonderful with customer service. Give her a raise.

Alistair G. 
Rating:
4.0

Tires need more through checking.

Carol S. 
Rating:
5.0

Customer did not leave a comment.

Bernard C. 
Rating:
3.0

Customer did not leave a comment.

jayson S. 
Rating:
5.0

Customer did not leave a comment.

Karl B. 
Rating:
5.0

Sarah was quick and made the whole process as easy as it could have been!

Jesse Z. 
Rating:
5.0

Customer did not leave a comment.

Nicholas H. 
Rating:
5.0

Sarah was awesome! THANKS

Nicholas A. 
Rating:
3.0

Make sure the equipment is in good working condition including the LIGHTS! These people have no business running a Uhaul dealership. They are a taxi company and need to stick with being a taxi company. Had to take my jacked up equipment to the dealership on airport road in Fairbanks and trade it out for some that actually could make the trip to Alabama.

GERALD H. 
Rating:
1.0

Location was difficult to access and uninviting, dirty

Diana S. 
Rating:
5.0

Sarah was awesome. She was very helpful. She explained everything. She was pleasant and had amazing customer service skills. This is a great place to rent a Uhaul. Thank you Sarah.

Kenneth D. 
Rating:
5.0

Customer did not leave a comment.

martha S. 
Rating:
5.0

Customer did not leave a comment.

Shaun C. 
Rating:
5.0

Sarah the counter attendant was very polite and knowledgeable of the U-Haul fleet and terms and conditions. I was promptly sent email and texted a photo of pictures of the truck condition I was renting before even leaving the shop. Great friendly service and I will recommend it to everyone. Thank you so much Sarah!

Karen V. 
Rating:
3.0

Customer did not leave a comment.

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Duxie L. 
Rating:
5.0

The lady who handled my rental was so helpful and courteous, defiantly go back to this location if need be. Very professional thanks Robert.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S. 
Rating:
5.0

The lady at the front counter was amazing! Knew her job well. I will always use this facility in the future.

Christie N. 
Rating:
5.0

Sarah was extremely quick and helpful. Overall a great experience.

Ateshia T. 
Rating:
5.0

Great customer service.

SHANON T. 
Rating:
5.0

Sarah was very helpful!

Natashia K. 
Rating:
4.0

The 15 foot box truck that was rented as very dirty on the outside, the cab was clean.

yukon Q. 
Rating:
5.0

Customer did not leave a comment.

Benjamin F. 
Rating:
4.0

Customer did not leave a comment.

Ed E. 
Rating:
5.0

Friendly customer service...The Best!!

SHANON T. 
Rating:
1.0

I've spent a lot of money with uhaul over this past year and unfortunately, I had two flat tires at the same time that I couldn't get fixed because everybody is so busy putting on winter tires and because I had a trailer longer than I was supposed to and didn't have the funds in the account that she was trying to charge, she threatened to report the trailer stolen. That pisses me off. I was already having a hard time with being stranded, I did not need her threatening me. I knew I had that trailer and I knew I needed to return it and pay the bill and I did. I didn't need her threatening me to make me return it. I will not use that location again.

charlotte C. 
No reviews have been submitted for this location.

Additional Services at this Location

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