This dealer was closest to the hotel because we had to walk. The pick up was scheduled, however upon arrival, no one was there to complete the rental. We went to another location only to be told that this dealer was closed for lunch between 12-1, and that we would need to go back to get the truck. I signed off on the contract, got in the truck and the truck had no gas in it. I called to let them know to mark it as empty and I had to take it to the gas station as soon as possible. The process was a bit messy, but worked out for what we needed it for.Natalie M.
Customer Reviews for Eagle Garage & Auto Glass
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Shannon P.
Customer did not leave a comment.Gary B.
Customer did not leave a comment.John Kyle M.
I am not crazy about the area and would rather be at a full service store but have no major complaints. The staff was nice.Belinda C.
Customer did not leave a comment.Joseph M.
good folks happy to work with me on extended days more then once A+ thanks again.David M.
great customer service, great experience. thanks a bunchRandy C.
Customer did not leave a comment.Pamela B.
The truck obviously carried a dog and the cab hadn't been very well cleaned.MARK H.
Provide more accurate vehicle availability information online, and also between rental sites. The online system said no pickup trucks available this week. On multiple successive days, the Airport Way, Fairbanks, AK store told me there should be a vehicle available "tomorrow." But when I came back, they didn't have one. They would not allow me to reserve the expected available vehicle on the previous day. I finally was able to rent a vehicle at the Second St., Fairbanks, AK location, when the Airport Way store thought to check availability at other stores. The Second St. store had available vehicles on the previous days, but I was not aware of them. Those vehicles were not rented on those days, because customers were not directed to them (either online or by other local stores). Uhaul probably can do better than that. Thank you.Warren W.
Customer did not leave a comment.Darin R.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.James J.
Customer did not leave a comment.Tamera P.
Amazing customer service! Trailer was in great shape! Easy to use, and saved us on the needed cargo space!Sarah A.
Customer did not leave a comment.Sean M.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.Wesley S.
Great customer service!!Samantha K.
Customer did not leave a comment.JACOB U.
This was a very nice place to work with. Thanksjanet C.
Customer did not leave a comment.Irving A.
For a long distance haul, the truck was in poor condition,no cruise,no power for hills much less for the mountains. Not a full bench seat made for uncomfortable ride for the middle person. Windshield wiper blades were worn out and torn. Manuel windows and door locks. No running boards made it hard to get in and out of. Very hard and miserable 3000 mile move with this truck. The only good thing was the tires were in good shape.Doris A.
Hard to find. Difficult to get into and out of especially in the moving truck and then with the car hauler .Doris A.
Customer did not leave a comment.Michael R.
With the truck share app, everything was super easy! With the covid19 happening, there was no need to come in contact with people either. Just a couple of photos and some other easy info and I was on my way.Alexis G.
They rented us a 26 foot uhaul with a bald tire, moving from Alaska to Ohio. My husband pointed out the bald tire to the man at the garage and he said, oh it will be fine, people drive out of here with tires like that all the time; its not that bald. The tire blew in the middle of nowhere in Canada and my husband waited a total of 6 hours for someone to come change it out because that was the closest place to where we were. When we got settled in our new house and contacted Uhaul about this problem, we were told we would be receiving a full refund. However, after Uhaul had contacted him, the gentleman at Eagle Garage completely denied that he had done that, saying he would never send anyone out with a tire like that. What a liar. So, based on this liar's story, we did not receive a full refund. We received a small amount, but not what we were told. We were incredibly disappointed with them and their lack of integrity. Uhaul really should be doing a better job screening who they have carrying their business's name.RYAN K.
Customer did not leave a comment.Dallas C.
The lady who served me was absolutely delightful â€” she was informative, helpful and just wonderful with customer service. Give her a raise.Alistair G.
Tires need more through checking.Carol S.
Customer did not leave a comment.Bernard C.
Customer did not leave a comment.jayson S.
Customer did not leave a comment.Karl B.
Sarah was quick and made the whole process as easy as it could have been!Jesse Z.
Customer did not leave a comment.Nicholas H.
Sarah was awesome! THANKSNicholas A.
Make sure the equipment is in good working condition including the LIGHTS! These people have no business running a Uhaul dealership. They are a taxi company and need to stick with being a taxi company. Had to take my jacked up equipment to the dealership on airport road in Fairbanks and trade it out for some that actually could make the trip to Alabama.GERALD H.
Location was difficult to access and uninviting, dirtyDiana S.
Sarah was awesome. She was very helpful. She explained everything. She was pleasant and had amazing customer service skills. This is a great place to rent a Uhaul. Thank you Sarah.Kenneth D.
Customer did not leave a comment.martha S.
Customer did not leave a comment.Shaun C.
Sarah the counter attendant was very polite and knowledgeable of the U-Haul fleet and terms and conditions. I was promptly sent email and texted a photo of pictures of the truck condition I was renting before even leaving the shop. Great friendly service and I will recommend it to everyone. Thank you so much Sarah!Karen V.
Customer did not leave a comment.Dan S.
Customer did not leave a comment.Duxie L.
The lady who handled my rental was so helpful and courteous, defiantly go back to this location if need be. Very professional thanks Robert.Robert M.
Customer did not leave a comment.Leslie S.
Customer did not leave a comment.SUSAN S.
The lady at the front counter was amazing! Knew her job well. I will always use this facility in the future.Christie N.
Sarah was extremely quick and helpful. Overall a great experience.Ateshia T.
Great customer service.SHANON T.
Sarah was very helpful!Natashia K.
The 15 foot box truck that was rented as very dirty on the outside, the cab was clean.yukon Q.
Customer did not leave a comment.Benjamin F.
Customer did not leave a comment.Ed E.
Friendly customer service...The Best!!SHANON T.
I've spent a lot of money with uhaul over this past year and unfortunately, I had two flat tires at the same time that I couldn't get fixed because everybody is so busy putting on winter tires and because I had a trailer longer than I was supposed to and didn't have the funds in the account that she was trying to charge, she threatened to report the trailer stolen. That pisses me off. I was already having a hard time with being stranded, I did not need her threatening me. I knew I had that trailer and I knew I needed to return it and pay the bill and I did. I didn't need her threatening me to make me return it. I will not use that location again.charlotte C.
Customer did not leave a comment.Jeremy B.
The agent was extremely courteous and efficient. His name was Timothy. All agents should strive to be him and provide his level of customer service.SUSAN S.
Customer did not leave a comment.Amanda A.
Customer did not leave a comment.Terrence C.
Customer did not leave a comment.William B.
Customer did not leave a comment.tammy W.
Thank you. Good people to work with.carla R.
The representative Sarah was very helpful and informative. She took her time to explain the insurance policy as well as all others, in a very detailed and polite manner Would defiently go through them again for future rentalsYvonne H.
Customer did not leave a comment.Bill L.
Customer did not leave a comment.CHRIS F.
Customer did not leave a comment.DOUGLAS C.
The service was awesome and Sara was so helpful. I will be sending everyone to her from now on! Thanks to Sara I was able to get my move done without any transportation problems.Eddie M.
The lady who help me was the bestjimmie B.
Independent rental on south cushman in fairbanks is great. But...this vehicle was full of dog hair, very dirty and we found pot in it. I will rent from independent again but never eagle. Thank youGail S.
I placed a Reservation for a 6Ã—12 trailer and recieved confirmation. 2 days later I recieved a call stating that the trailer was not available but a small 5x8 trailer was available. I had to take the smaller trailer and and leave several items behind from not having enough room. I still dont know what I'm going to do with the items I left behind. I would like the items to be shipped from Fairbanks Alaska to Dayton Ohio. I can't afford the gas and time off for another driving trip from Alaska. I need some help because of this event. Can you help me?Reginald G.
Incorrect daily rate indicated on invoice. Should be $19 per day but invoice says $99 per day.Paul S.
The trailer was bad condition I was given after I was told it was inspectedMichael D.
Sarah was absolutely wonderful after having a stressful experience to start. I had gotten a call same day for my reservation that the location had been changed. This was the second time my reservation had been changed on the same day of the move and I was given quite the run around trying to figure out what was going on. Sarah at Eagle Garage was phenominal upon arrival and had my rental ready to go as well as was willing to talk to me about the $50 money back for reservations that aren't like the original. I had talked to someone in Anchorage about that and never received the email about it that she told me she sent. Overall was pretty disappointed with Uhaul at the start but Sarah was able to set everything right and Eagle Garage turned everything around for me!Kate S.
Was not able to receive the trailer at the appointed time. I requested furniture pads which they did not have. Poorly managed.Richard L.
Workers can be more friendly, but they helped us find our uhaul.Johnny G.
Keep being your awesome selves.CHRIS W.
Obviously didnt use $15 in fuel when i drove six miles. The fuel guage did Not move and was under "full" mark when i picked it up and was noted on all the paperwork. They seemed like honest people but obviously wasnt the case.Kirk J.
The truck was amazing!! The people were really nice. Great experience overall. I always have a great experience when I use uhaul! Thankful for them.Kara K.
Customer did not leave a comment.Erin P.
Needs easier pull-in with larger vehicles.Donna J.
Customer did not leave a comment.Alberto A.
Sustain what you are doing, excellent job.Elliot J.
This location was fantastic, best customer service ever when I was having a horrible move and weekend! Thank you so much!!Charles F.
Tim had excellent customer service, and Wade the mechanic made time for us on a very busy day to rewire my car for the hookup, so that I could stay on schedule with my move. I am so grateful.erika D.
Customer did not leave a comment.Terry B.
The customer who rented the vehicle before me hadn't returned it in time for my rental. The company representative was extremely helpful in figuring out an good alternative. It was appreciated, thanksmelania S.
Eagle Auto Glass was a fantastic U-Haul experience. They answered my questions and confirmed my reservation over the phone a week ahead of time. They were polite and kind and flexible. I would give them 100/100 rating. The Uhaul location on College Road has been very nasty and unhelpful to me and my neighbors. I am recommending Eagle Auto and Glass to everyone in my area from now on, thank you!David B.
Service was good when picking up the vehicle but terrible when trying to return it and some extra boxes we wanted to sell back. They would not work with us so I took the vehicle back to another location which provided very good service. Eagle Garage is more concerned about their other customers than UHaul customers. Sadly, I would not recommend them.Terry E.
Customer did not leave a comment.Robert V.
Sarah was extremely helpful and accommodating to our needs. Thanks!Matthew B.
Customer did not leave a comment.Lance B.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.MICHAEL D.
Sara, the Uhaul representative, was very helpful. She was excellent!Jonathan G.
Eagle made it happen! Rescued us when Ferrones fell throughJODY H.
Make sure the trailer bed tires aren't worn out. The clerk was short with the auto glass employees, and I felt uncomfortable being there.corinne J.
Everything was great, great customer serviceKELLY M.